We stayed at the Conrad for a quick two day getaway to Chicago. We picked the Conrad based on room rate and my Hilton Gold status. The experience was what we expected. This hotel is extremely clean, luxurious and they made us feel like they were truly appreciative of having our business. If you travel a lot I highly recommend...
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Dear Guest,
Thank you for the very complimentary review regarding your recent experience at the Conrad Chicago. We truly appreciate your continued patronage of Hilton and delighted you were able to enjoy the perks of your Gold status at the Conrad Chicago.
We look forward to welcoming you back and thank you for the very kind recommendation.
Warmest Regards,
Christine...
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My wife and I stayed on New Year's Eve and could not be more satisfied with our King Deluxe Suite. nice big flat screen TV, Bose sound system, comfy bed and pillows, and the bathroom was huge. Inside elevator access to nordstrom was very nice for shopping and grabbing lunch without having to face the cold weather outside. I definitely...
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Dear Guest,
Thank you for ringing in the New Year at the Conrad Chicago. I’m very pleased you and your wife had a wonderful time and appreciate your kind recommendation of the hotel. The team looks forward to an opportunity to serve you again!
Warmest Regards,
Christine Smith
Marketing & Communications Manager
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We stayed four nights and upgraded to a high floor upon arrival. The room was absolutely wonderful, the chairs were very comfortable. Also the bed was so dreamy. We ordered two additional pillows from the pillow menu the last night of our stay. I wish we would have done so sooner. Also, enjoyed the garden tub and separate shower in...
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Dear Guest,
Thank you for selecting the Conrad Chicago. We certainly appreciated you staying at the hotel over four evenings and absolutely delighted you found the hotel extremely conducive for a great night’s rest. The separate elevators are common in Chicago hotels and purposely put into place to provide additional exclusivity to the hotel’s guestroom corridor. Despite this issue, I’m...
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We were in the Conrad over new years eve, and had a greattime in Chicago. The hotel is centrally located, making it easy to get everywhere we wanted to go (Red Line was just a block away). The room was large, with a very comfortable bed. Bathroom had a seperate room for the toilet, and a full tub and shower...
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Dear Guest,
Thank you for spending New Year’s Eve at the Conrad Chicago! I’m so pleased to learn you had a great time and the hotel’s location, accommodations and service provided by our team contributed to a very positive experience that exceeded your expectations. We certainly look forward to welcoming you back to the hotel!
Warmest Regards,
Christine Smith
Marketing...
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Went on a business trip to Chicago - stayed 4 nights, very comfortable hotel, well taken care of hotel that will be an excellent business trip suggestion. Front Desk staff were well informed and could make decisions. Rooms were nice / clean and fitness area was okay.
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Dear Guest,
Thank you for taking the time to share your recent experience of the Conrad Chicago while on business. I’m delighted you enjoyed the guest room accommodations and as for the fitness center, it will be undergoing a renovation within several months. I appreciate your kind remarks of our front office team and will certainly extend your praise.
We...
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We stayed four nights and upgraded our room to a king suite and it was enormous. One and half bath with a bar area in the living room with a large desk and several chairs and a couch that looked like a sleeper sofa. It had a comfortable king bed but the feather pillows are not my favorite. The empty...
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Dear Guest,
Thank you for the very thorough and favorable review of the Conrad Chicago with the TripAdvisor community. We appreciate you selecting the Conrad Chicago during your four night stay while in Chicago. For future stays, please feel free to request another pillow option as we have a multitude of complimentary choices for our pillow selection on the Sleep...
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We stayed at the Conrad for a few days before Christmas for our 20th wedding anniversary. I cannot say enough about this hotel, and I HIGHLY recommend it. It was beautiful, it was luxurious, and the staff couldn't be more attentive if they tried. Every day we came back to our room there was a treat - one day a...
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Dear Guest,
Congratulations on the celebration of your 20th wedding anniversary. We’re so pleased you selected the Conrad Chicago to celebrate and delighted your overall impression of the service and accommodations lent to a wonderful experience. We certainly look forward to welcoming you back soon!
Warmest Regards,
Christine Smith
Marketing & Communications Manager
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Of all the hotels we have stayed in during our US trip, this stay has been the best yet. The service was outstanding. We arrived from a long 16 hour flight to Chicago at 8.30 in the morning and our room wasn't ready then since check in time was 3 pm. We thought we might have to leave our luggage...
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Dear Guest,
I’m delighted to learn our front office team was able to provide temporary accommodations, especially given your very long flight. I’m also pleased to learn you took advantage of the Christmas in July promotion! I appreciate your very kind comments regarding the hospitable and efficient service received by our team as well as your recommendation of the Conrad...
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Right downtown near restaurants and shopping. bed was AMAZING,
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My partner and I thoroughly enjoyed our stay at the hotel. The rooms were extremely clean and well maintained. After a long international flight we found the bed to be extremely comfortable. The hotel is in the perfect location for shopping, eating out and public transport. The staff were friendly and helpful and a special thank you needs to be...
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Dear Guest,
Thank you for the very kind review pertaining to your recent stay at the Conrad Chicago. I will be sure to pass along your special thanks to our housekeeping team. They do a fantastic job and I truly appreciate your acknowledgement of their service.
I would like to extend my most sincere apology for the issue you outlined...
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431 Reviews
701 Reviews
434 Reviews
