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The Gwen, a Luxury Collection Hotel, Chicago

#34 of 182 Hotels in Chicago
Certificate of Excellence
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521 North Rush Street, at Michigan Avenue, Chicago, IL 60611 (Formerly Conrad Chicago)
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The Gwen, a Luxury Collection Hotel, Chicago
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2,805 Reviews from our TripAdvisor Community

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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW

The Gwen is conveniently located to the downtown Chicago Loop, trains, and cultural experiences. The staff was so pleasant and the service was consistently wonderful. The room was a large size, snuggly and quiet. Would absolutely come back!

Helpful?
Thank Marla G
Appleton, Wisconsin
Level Contributor
176 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Was a weird visit because they are remodeling. Lobby is weird/small and how the hotel is setup in general is strange. I made the comment that it felt like we were in the twilite zone. It was clean and room was adequate. I am sure it would be a better experience if the remodel was completed.

Helpful?
Thank Skibby1
Kimberly C, General Manager at The Gwen, a Luxury Collection Hotel, Chicago, responded to this review

Thank you Skibby1, for taking the time to write a review. Yes, we do have a property enhancement going on with our main Lobby and restaurant closed, but our Rush Street Lobby has been set up for a seamless arrival and departure and we do have a great cityview restaurant and lounge set up on our 10th floor. I am... More 

Austin, Texas
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed here for just one night. Parking is easy in the lot across the street, but it's not the cheapest. Very nice interior but I guess they are in the middle of a remodel so I suspect it will be even nicer when they are done. Location is amazing. We walked to a restaurant on Michigan Avenue the first night... More 

Helpful?
Thank Tyler A
Kimberly C, General Manager at The Gwen, a Luxury Collection Hotel, Chicago, responded to this review

Good day, Tyler! Thank you so much for taking the time to write a review. We are absolutely thrilled that you enjoyed your stay and especially pleased that we went above and beyond! We look forward to you returning to Chicago and to The Gwen. All my best, Kim More 

Santa Monica, California
Level Contributor
111 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Stayed here for a couple of nights recently and enjoyed the experience. They are doing a refurbishment at present but it doesn't really impact on the stay. Rooms are well laid out and comfortable and a good size. The food is pretty varied and I enjoyed it. Overall a nice experience and would happily return.

Helpful?
Thank Dougie G
Kimberly C, General Manager at The Gwen, a Luxury Collection Hotel, Chicago, responded to this review

Thank you so much, Dougie G, for taking the time to write a review on your recent stay at The Gwen. I am so happy that you enjoyed your stay and especially pleased that you were not inconvenienced by our recent property enhancement project. The team worked diligently to insure that our customers would not be impacted. We look forward... More 

Bloomfield Hills, MI
Level Contributor
26 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I thoroughly enjoyed my stay at The Gwen last weekend. I've stayed there many times in the past when it was the Conrad Hilton and it has always been one of my favorite hotels. Luckily, the beds and bedding are the same...I've truly never slept in a more comfortable bed and the sheets are like heaven. The room sizes are... More 

Helpful?
Thank sailaway1
Kimberly C, General Manager at The Gwen, a Luxury Collection Hotel, Chicago, responded to this review

Thank you so much, sailaway1, for your review of the Gwen. I really appreciate the feedback and will be certain to share it with the team in order to make adjustments to the services we are providing. We look forward to your return visit. All my best, Kim C General Manager More 

Genoa, Illinois
Level Contributor
55 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

What a beautiful hotel. My hubby and I love picking different hotels on our trips into Chicago. We were so happy with this choice. Location was great. Right off of Michigan Ave. The Gwen is also attached to a mall like group of shops, which was perfect for passing the time. Such a beautiful lobby with a great lobby bar.... More 

Helpful?
Thank Megs1981
Kimberly C, General Manager at The Gwen, a Luxury Collection Hotel, Chicago, responded to this review

Thank you so much, Meg, for your kind comments about The Gwen. We are delighted that you enjoyed your stay including the location, the room and the staff. We also love our hotel and hope that you will visit with us again soon. Best regards, Kim C General Manager More 

Grand Rapids, Michigan
Level Contributor
15 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

This hotel from beginning to check out was an experience. My wife and I had an amazing time. We had a junior suite on the top floor in a corner. Great views as you can see from pictures. Stayed on new years. Hotel staff was phenomenal, manager Kim was amazing in making our stay an experience. Will stay here again.... More 

Helpful?
Thank Haggajo
Kimberly C, General Manager at The Gwen, a Luxury Collection Hotel, Chicago, responded to this review

Dear Haggajo, WOW! Thank you so much for your kind remarks regarding The Gwen! What a surprise to see my name in "lights"! I do appreciate it, but truly the accolades go to our terrific team and their work, everyday, to make our guests have a truly exceptional experience. We look forward to welcoming you back. Best regards, Kim C... More 

Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We booked a deluxe suite in this hotel after the New Year. So I would say that it wasn't so busy when we stayed there. This is more like a boutique hotel and I love it's location. It's closed to a lot of good restos. It is really in the heart of downtown. The big advantage of this hotel is... More 

Helpful?
1 Thank RRR M
Kimberly C, General Manager at The Gwen, a Luxury Collection Hotel, Chicago, responded to this review

Dear RRR M, Thank you very much for taking the time to write a review. The entire team is focused on providing an exceptional experience and I am happy to see that you enjoyed your stay. We hope that you will visit with us again soon. Best regards, Kim C General Manager More 

Memphis, Tennessee
Level Contributor
40 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This former Conrad is now the Gwen, a Starwood Luxury Hotel, has great rooms and meeting space. Hosted a wedding while we where there as well. The food is top notch and you are a two minute walk from Michigan Ave.

Helpful?
Thank Csabs92
Kimberly C, General Manager at The Gwen, a Luxury Collection Hotel, Chicago, responded to this review

Thank you, Csabs92, for your kind comments. We appreciate that you took the time to write a review and look forward to welcoming you back. Best regards, Kim C General Manager More 

Central, WI
Level Contributor
29 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The property is under construction which created some minor inconveniences, however they upgraded us to a suite (we are SPG gold). There is no concierge lounge nor a lounge or restaurant, because of the construction. There is a temp lounge and they do serve breakfast, although it was your basic continental. If you bring your own vehicle it is very... More 

Helpful?
Thank geckoroxxx
Kimberly C, General Manager at The Gwen, a Luxury Collection Hotel, Chicago, responded to this review

Thank you so much for your comments geckoroxxx. We are delighted that overall you enjoyed your stay and appreciate that you took the time to write a review. We do have a restaurant and lounge open during our property renovation, it is on the same floor as our Breakfast Room where we are serving a complimentary continental breakfast. We hope... More 

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Neighborhood Profile
Magnificent Mile
Over 400 stores pack the concrete along Michigan Avenue, the eight-block stretch known as Magnificent Mile. This area between Oak Avenue and the Chicago River is more a shopping paradise than a full-out neighborhood. For prime upscale shopping, this is the place to go. It’s busy, energetic, and packed with shoppers. You'll also find hundreds of restaurants and dozens of hotels, all on the mid- to high-end scale. Some of the city’s most iconic buildings like the Wrigley Building, John Hancock Center and other architectural marvels define the magnificence of this neighborhood.
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