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Conrad Chicago

#21 of 176 Hotels in Chicago
Certificate of Excellence
4.5 of 5
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521 North Rush Street, at Michigan Avenue, Chicago, IL 60611
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Conrad Chicago
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Ranked #21 of 176 Hotels in Chicago
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed yesterday
Susan B Dallas, United States
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2,442 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Dallas, United States
1 review
3 of 5 stars Reviewed yesterday NEW

Very fun downtown location. Could be better if staff were nicer. Fluctuating room rates can make you feel like you are being fleeced. A dedicated staff member who could answer quick questions without having to wait in sometimes long lines would be nice. Fitness Center was limited although the iced towels, water and apples were nice touches.

Review collected in partnership with Conrad Hotels & Resorts

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Toledo, Ohio
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 days ago NEW

Our stay at the Conrad was the second leg of our 5th year anniversary trip and it didn't disappoint at all. Although the main lobby doesn't have that "grand" feel it makes up for it in class, cleanliness and a overall warm feeling. All of the staff were excellent and attentive. We ate breakfast at the restaurant and it was... More 

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San Francisco, California
Senior Contributor
45 reviews 45 reviews
23 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Stayed for business meetings/conference. Bad luck it was on St Patrick's weekend. Town full of drunk green people, and the hotel had many. Late night noise for a few days. Based on slow speed of trying to get a cup of coffee in the lobby cafe, I did not try the restaurant. Bar service and front desk were ok. Will... More 

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Asya M, Guest Experience Team at Conrad Chicago, responded to this review

Dear junkbuzz, Thank you for sharing your recent experience at the Conrad Chicago. We're sorry to hear that you were unable to enjoy luxury accommodations during your visit to our hotel. St. Patrick's weekend is very atypical of a normal stay at the Conrad. I apologize that the service at our lobby coffee bar was slow and dissuaded you from... More 

Edina, Minnesota
Top Contributor
75 reviews 75 reviews
33 hotel reviews
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We stayed at the Conrad for one night. The rate was really a bargain given the quality of the property and the location ... maybe due to it being a Friday night. Since I had never stayed at a Conrad before I had no idea what to expect and had to trust the positive Trip Advisor reviews. The following Sunday... More 

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Asya M, Guest Experience Team at Conrad Chicago, responded to this review

Dear CSB_Edina, Thank you for sharing your recent experience at the Conrad Chicago. We're pleased to learn that you enjoyed your hotel accommodations and our convenient location. I'm sure the enclosed access to the parking garage was appreciated with the cold weather we have been receiving. We look forward to welcoming you back to the Conrad Chicago soon. Warm regards,... More 

Philo, Illinois
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 1 week ago

We went with another couple to Chicago for the St. Patrick's day festivities and we stayed at this wonderful hotel. It is right in the middle of a lot of different things to do. We walked every where we wanted to go. The rooms are beautiful and the staff was very helpful.

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Asya M, Guest Experience Team at Conrad Chicago, responded to this review

Dear Jennifer C, Thank you for sharing your experience at the Conrad Chicago. We're pleased that you enjoyed our convenient location and found the staff to be helpful. I must admit our location is pretty central to a lot of activities and I'm glad you were able to get out and enjoy yourself. We look forward to welcoming you back... More 

Calgary
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We had a team meeting at the Conrad. We received exceptional service, especially from Colleen at front desk. She paid attention to all of the details, which made our stay exceptional. The meeting rooms were very nice and proximity of hotel to shopping was awesome!

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Asya M, Guest Experience Team at Conrad Chicago, responded to this review

Dear TeamImpulse, Thank you for sharing your recent experience at the Conrad Chicago. We're pleased that you enjoyed your meeting with us and our convenient location. I will be sure to share your compliments of the staff, specifically Colleen. We look forward to having you as our guest again. Warm regards, Guest Experience Team More 

Flossmoor, Illinois
Senior Contributor
42 reviews 42 reviews
38 hotel reviews
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed 1 week ago

First the good. The room was big and the bathroom was enormous. Probably the best bathroom I've had in a hotel. The bed was comfortable. As others have pointed out, there is no minibar or coffee in the room The bad: our room was on the tenth floor, across the hall from a meeting room. I can't remember staying in... More 

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Asya M, Guest Experience Team at Conrad Chicago, responded to this review

Dear BrewingRover, Thank you for sharing your experience at the Conrad Chicago. We're pleased that you enjoyed the mattress and bathroom size in your guest room. One of our top concerns is the safety of our guests and I apologize you didn't feel this way. If you ever decide to visit us again, please know that we can send a... More 

West Lafayette, Indiana
Senior Contributor
32 reviews 32 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 1 week ago

I really really love this hotel. It's the perfect hotel. Classy, comfy, in a reasonable price. The location is optimum. It doesn't get any better. You are at the beginning of the Magnificent Mile, and blocks away from the loop. Basically, you are in the middle of Chicago. If you have a high room with a view, you can see... More 

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Asya M, Guest Experience Team at Conrad Chicago, responded to this review

Dear Abzollo, Thank you for taking the time to share your experience at the Conrad Chicago. We're pleased that you fully enjoyed your accommodations and our convenient location within the city. We will strive to continue to be your favorite hotel in Chicago. We can't wait to have you as our guest again. Warm regards, Guest Experience Team More 

Brisbane
Senior Contributor
23 reviews 23 reviews
11 hotel reviews
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

We really loved this hotel. Great size rooms, excellent service everywhere and a great location. Everything about the hotel was 1st class - would definitely stay again. We did have one issue with the payment of our room however this was resolved by the front desk staff.

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Asya M, Guest Experience Team at Conrad Chicago, responded to this review

Dear Craig05, Thank you for sharing your experience at the Conrad Chicago. We're pleased that you really enjoyed our staff and nicely appointed guest rooms along with our convenient location. We look forward to welcoming you back to the Conrad. Warm regards, Guest Experience Team More 

2 reviews
5 of 5 stars Reviewed 1 week ago

I love the Conrad in Chicago. The location is great, staff friendly, lobby very nice, rooms large, especially the bathrooms. Breakfast is good quality. Being attached to a high-end mall and Nordstrom's is a plus.

Review collected in partnership with Conrad Hotels & Resorts

Was this review helpful? Yes
Asya M, Guest Experience Team at Conrad Chicago, responded to this review

Dear Linda E, Thank you for taking the time to share your experience at the Conrad Chicago. We're pleased that you enjoyed your accommodations and our convenient location to shopping. We look forward to welcoming you back to the Conrad Chicago soon. Warm regards, Guest Experience Team More 

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