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All 174 Chicago hotels

Conrad Chicago

4.5 of 5 Hotel   |   521 North Rush Street, at Michigan Avenue, Chicago, IL 60611 (Near North Side)
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Ranked #18 of 174 Hotels in Chicago
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed yesterday
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2,357 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed yesterday NEW

Very nice hotel. Nice lobby and bar area. Very good breakfast food and service. Great location. Can shop and Nordstrom and Northbridge w/o coats in the dead of winter. Highly recommended the Conrad Chicago.

Review collected in partnership with Conrad Hotels & Resorts

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Chicago
Contributor
15 reviews 15 reviews
12 hotel reviews
48 helpful votes 48 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I'd never stayed at the Conrad before but as an Honors member had always been curious to try this Hilton brand. My husband and I booked a last minute night downtown a few nights before Christmas as a treat to one another. I'm not sure why we got so lucky, but when we booked our one night stay we were... More 

Review collected in partnership with Conrad Hotels & Resorts

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Aurora, Illinois
Senior Contributor
27 reviews 27 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We just spent a Christmas weekend in Chicago and stayed here. The building is very nice and the location is very convenient for playing in downtown Chicago. Shopping, theater, restaurants are all within close walking distance. The staff was very friendly, attentive, and helpful. The rooms were spacious and very comfortable. I am looking forward to coming back here in... More 

Was this review helpful? Yes 1
Denver, Colorado
Top Contributor
64 reviews 64 reviews
14 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed 1 week ago

Easy check in, especially if you are a Hilton Honors member. I was able to check in and select the floor my room was on prior to my arrival. I then just gave my name at the front desk and was handed my keys. The bar/lobby area is beautiful. The rooms are spacious and comfortable, the bathrooms are HUGE (ladies... More 

Was this review helpful? Yes 1
Jeffrey B, General Manager at Conrad Chicago, responded to this review

Thank you for your review and five star rating. I'm thrilled to here you enjoyed our location and hotel amenities. I will share your positive feedback with the team, especially since we take service seriously. We look forward to your next stay with us. Happy Holidays! Jeffrey Brown More 

Chicago, Illinois
Reviewer
5 reviews 5 reviews
5 hotel reviews
2 of 5 stars Reviewed 1 week ago

This is supposed to be a top notch hotel but they delivered terrible service for a special occasion (birthday treat). The spa services were botched two times in the same evening (no show, then wrong service) despite advance booking and payment. In addition, despite advance notice, the gift recipient was forced to pay for her own birthday gift. They provided... More 

Review collected in partnership with Conrad Hotels & Resorts

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Jeffrey B, General Manager at Conrad Chicago, responded to this review

Thank you for your review of the Conrad Chicago. First and Foremost, I’d like to extend my sincerest apologies that your stay at the Conrad Chicago did not meet your expectation. The occurrences you outlined are certainly not indicative of our service potential. We value your feedback as an opportunity to improve our facility and service performance. I have addressed... More 

Eau Claire, Wisconsin, United States
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Having stayed here many times I am always so very satisfied with my stay there. From the front desk to the concierge to the restaurant servers, everyone does a great job. I love staying there and for the holidays it's extra special as the lobby always looks very Chrismasy!!

Was this review helpful? Yes
Jeffrey B, General Manager at Conrad Chicago, responded to this review

Hi Barbara, thank you for your recent review of the Conrad Chicago. I'm pleased to hear that you enjoyed your stay and the Christmas decorations. I will share your feedback with the front desk and concierge, they will be rewarded, especially since we take service very seriously. Next time, please be sure to stop by and check out the new... More 

stlouis
1 review
5 of 5 stars Reviewed 1 week ago

What a wonderful experience the care that we received from Colleen Kohl (The front desk) she went over and above in helping me to make my daughters celebration in Chicago a time she will never forget! This was our first stay at the property and now will be our permanent destination when in Chicago!

Was this review helpful? Yes
Jeffrey B, General Manager at Conrad Chicago, responded to this review

Thank you for your recent review and five star rating of the Conrad. I'm thrilled to hear that you are now part of the Conrad family. I will share your feedback with Colleen and she will be rewarded for the excellent customer service. On your next visit be sure to stop by and check out our new bakery in the... More 

Butler, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

I had stayed at this Conrad previously. All my expectations were met again. The location is super for downtown shopping and dining. My wife accompanied me this time and she was completely satisfied also. It's tough to beat Chicago when it's dressed for Christmas and the Conrad is a great place to stay.

Review collected in partnership with Conrad Hotels & Resorts

Was this review helpful? Yes
Jeffrey B, General Manager at Conrad Chicago, responded to this review

Thank you for your review and five star rating of the Conrad. I couldn't agree with you more, Christmas time in Chicago is beautiful. I'm happy to hear that you and your wife had a fantastice stay with us. During your next stay with us, be sure to visit our new Rush Street Bakery inside the restaurant. We look forward... More 

Hartford, CT, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

Wonderful and surprisingly light and clean, had a great stay. Beds and pillows superbly comfortable. Staff all pleasant. Price was amazing for a Hotel in the prime location in downtown Chicago. Breakfast included and arrived hot, fast. Coffee was superb , too. A breeze getting in and out. Right in the middle of everything to do downtwon. Walk to shopping,... More 

Review collected in partnership with Conrad Hotels & Resorts

Was this review helpful? Yes
Jeffrey B, General Manager at Conrad Chicago, responded to this review

Thank you for your review and five star rating. I'm thrilled to hear that you enjoyed all the amenities that come with your stay. Be sure to check out our sleep menu next time. I will share your fantastic feedback with the team and they will be rewarded. We look forward to welcoming you back. Happy Holidays! Jeffrey Brown General... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I have been staying at the Conrad on business five to ten times per year for over four years, and have consistently found the price to quality ratio to be outstanding. The service is excellent, even the smallest rooms are very spacious and include extremely comfortable beds (including some of the largest bathrooms I’ve seen in Chicago), and the food... More 

Was this review helpful? Yes 1
Jeffrey B, General Manager at Conrad Chicago, responded to this review

Good evening, thank you for your recent review and five star rating of the Conrad Chicago. I'm pleased to hear that you enjoyed all the lavish amenities that come with your stay and the team exceeded your expectations. I will share your feedback and they will be rewarded, especially since we take service very seriously. Next time, please be sure... More 

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Additional Information about Conrad Chicago

Address: 521 North Rush Street, at Michigan Avenue, Chicago, IL 60611
Phone Number:
Location: United States > Illinois > Chicago > Near North Side
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Conrad Chicago 4.5*
Number of rooms: 312
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Also Known As:
Conrad Chicago Hotel Chicago
Chicago Conrad
Hotel Style:
#9 Romantic Hotel in Chicago
#12 Business Hotel in Chicago
#14 Family Hotel in Chicago
#15 Luxury Hotel in Chicago

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