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JW Marriott Chicago

4.0 of 5 151 West Adams, Chicago, IL 60604
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Certificate of Excellence 2014
JW Marriott Chicago
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JW Marriott Chicago
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729 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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Gurnee, Illinois
Top Contributor
57 reviews 57 reviews
20 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

I have stayed at this hotel a couple of times recently for work events and I am very impressed with the overall hotel, their attention to detail, and how accommodating they can be. The restaurant on the second floor is one of the best hotel restaurants I have ate at and the rooms are very nice.

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Don L, Executive Assistant at JW Marriott Chicago, responded to this review

Thank you! We value the experience and input from Top Contributors, and when we can earn 5-stars from those same guests, the reward is indeed ours to relish. We also love to have locals experience our hotel. Our accessibility to Metra and Amtrak hopefully makes a night in City something worthwhile for someone getting away be it for the theater,... More

San Antonio, Texas
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

My cousin was getting married in October 2014 at The Crystal Room at The Navy Pier and the majority of the wedding party and families were staying at the JW Marriott; thus, after comparing the distance that the other hotels were as well as the amenities each hotel offered in addition to the fact that my immediate family consists of... More

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Don L, Executive Assistant at JW Marriott Chicago, responded to this review

My goodness! Where to begin? Thank you, and thanks especially to your teenagers for being publicly outed as bath tub enthusiasts. As it’s unnecessary to elaborate on your thorough review, we’ll turn the tables and highlight what we fondly acknowledge as our “accomplished” guests. Clientele such as yourself expect value relevant to the price point; luxury may sometimes come at... More

Detroit
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I had a delightful experience at my recent stay at the JW Marriott. 1 - Customer Service Excellent! As soon as I stepped out of my taxi a bellhop greeted me at the curb, took my bag and guided me into the hotel. He was polite, efficient, asked my name, how my flight was and other small talk. Someone else... More

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Don L, Executive Assistant at JW Marriott Chicago, responded to this review

Success! We too hope to have you as our guest again soon, and perhaps can persuade you into a little longer stay not only for time to rejuvenate in the hotel, but also explore our great city. We sincerely appreciate the detailed and flattering review, not only for publicly recognizing our outstanding associates and facilities, but helping promote our hotel... More

Cranford, nj
Top Contributor
52 reviews 52 reviews
12 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Overall hotel very good. Big, grand space. Service very good. Rooms are ok. Could be updated. Location of hotel good. Overall felt a little stuffy and not warm. I personally like smaller, more boutique hotels. Stay higher up to avoid noise.

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Don L, Executive Assistant at JW Marriott Chicago, responded to this review

Thank you for the overall positive review, however we regret your stay wasn’t entirely to your satisfaction. As we are a relatively new hotel having only been open for four years, we’re a little perplexed as to what updates needed to be made. On your next visit please seek out a Manager to discuss this or any issue and allow... More

San Francisco, California
2 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I came to Chicago for a conference. The JW Marriot has captured the quintessential character of Midwest hospitality. The valet rush to greet you by name (i saw him peek at my luggage tag), the check-in staff listen to your requests, the lobby is relaxing and bright, the room is quiet, very clean and well-equipped for the business traveler. You... More

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Don L, Executive Assistant at JW Marriott Chicago, responded to this review

Thank you! Many first time visitors to Chicago assume due to its size to find a cold and impersonal city. What they don’t factor in is how the residents, and our staff, embody Midwestern values and friendliness, in essence the best of both worlds: upscale accommodations in a cultured and refined world class city, but interaction with people who genuinely... More

Houston, TX
2 reviews
5 of 5 stars Reviewed 1 week ago

From the moment we were dropped off at this hotel, we felt welcomed. We checked in and were graciously upgraded to the top floor where they have a delicious free breakfast. We even got a bottle of champagne delivered to our room. Each time we needed directions and help, the concierge staff couldn't have been nicer. Not only do they... More

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Don L, Executive Assistant at JW Marriott Chicago, responded to this review

Thank you! There are so many options for travelers in today’s market that no matter how luxurious or convenient the physical attributes might be, at the end of the day it’s the staff and the service that define how well the hotel operates. Our namesake made his mark in the hospitality industry by relying upon his employees to both share... More

Milwaukee, Wisconsin
Contributor
18 reviews 18 reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 1 week ago

The professionalism here is outstanding. The concierge is great with the deals, but if you want to know where to hang out ask the waiters or the door staff. I really commend Joe Paulchek(sp?) if you need any help he's there for you. Directions, luggage, a cab... I counted how many cabs he got vs the neighboring hotel and he... More

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Don L, Executive Assistant at JW Marriott Chicago, responded to this review

Superb! Thank you for publicly recognizing both Joe and Ryan and their “insider” knowledge regarding things to do while visiting Chicago. Regarding the cabs, a little known secret is the cab drivers know the JW Marriott just happens to also have the best and most generous guests in the City. While our Doormen and Guest Service Agents are truly adept... More

Easton, Maryland
Top Contributor
106 reviews 106 reviews
27 hotel reviews
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed 1 week ago

Overall, this is a nice place to stay in Chicago. But, you are downtown, more in the center of town, and not on the lake. Chicago is a nice city to walk around in good weather so this is a central location to the river cruise, Millenium Park, Grant Park, the Art Institute and lots of food places. The service... More

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Don L, Executive Assistant at JW Marriott Chicago, responded to this review

Thank you, we appreciate all of our guest reviews, but Top Contributors with extensive travel experience most definitely have added value. Chicago is indeed an easy city to see by foot, and being in the heart of the Financial District we are the ideal stepping off point not only for business travel, but architectural tours, museum visits, a night at... More

Greensboro, NC
Senior Contributor
28 reviews 28 reviews
27 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 1 week ago

I just stayed here for 9 days for business and I really enjoyed the hotel. I was greeted upon arrival and the front desk was well prepared for check in. The lobby area is spacious and has a great bar to meet up with people. I used the gym a few times and it is very nice with bikes, treadmills,... More

Was this review helpful? Yes
Don L, Executive Assistant at JW Marriott Chicago, responded to this review

Thank you for the great review, and if after a week-long stay we were still able to impress, then on behalf of the management and staff, thank you for sharing your experience. Our Lobby Lounge has become the upscale gathering spot for hotel guests as well as local clientele, a popular pastime for many is people watching and our lobby... More

Waterloo, Canada
Senior Contributor
31 reviews 31 reviews
7 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 1 week ago

The hotel rooms could use some upgrading but overall it is a quality hotel with good on site restaurants and centrally located. The service is standard excellent as with most Marriott properties. Located on the Magnificent Mile. Good for families.

Was this review helpful? Yes
Don L, Executive Assistant at JW Marriott Chicago, responded to this review

Thank you for the positive review, regrettably this may have been directed for the Downtown Marriott which is located on Michigan Avenue. Perhaps on your next visit to Chicago we can persuade you to visit the JW Marriott which does have upgraded rooms and a unique location in the heart of Chicago’s Loop. More

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Additional Information about JW Marriott Chicago

Address: 151 West Adams, Chicago, IL 60604
Location: United States > Illinois > Chicago > The Loop
Price Range (Based on Average Rates): $$
Hotel Class:4 star — JW Marriott Chicago 4*
Number of rooms: 610
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Also Known As:
Jw Marriott Chicago Hotel Chicago

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