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JW Marriott Chicago

#23 of 176 Hotels in Chicago
Certificate of Excellence
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151 West Adams, Chicago, IL 60604
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JW Marriott Chicago
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809 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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Richboro, Pennsylvania
2 reviews
5 of 5 stars Reviewed 3 days ago NEW

Great weekend! In for wedding. Beautiful modern room with king bed! Deep soaking tub! Found special online for $143. per night! Very impressed! Also had breakfast 12th floor lounge. Very good! Staff was fantastic! So helpful! Would stay here again!

Was this review helpful? Yes
Chicago, IL
Contributor
18 reviews 18 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

My wife and I got a great rate through Hotels.com for one night last Saturday. The hotel is a quick walk from Union Station in downtown Chicago, making it extremely easy for anyone arriving via Metra or Amtrack. The hotel is located in more of the business district so the immediate area was a little slow Saturday night/Sunday morning. However,... More 

Was this review helpful? Yes
2 reviews
5 of 5 stars Reviewed 6 days ago NEW

Truly impressed with the level of customer service and the attention to detail of the rooms. The concierge Anthony was excellent!!!! He planned my weekend stay with several activities in addition he set up a spa day with The Spa at Trump with was wonderful. I highly recommend staying at this property.

Was this review helpful? Yes
Don L, Executive Assistant at JW Marriott Chicago, responded to this review

Thank you, Anthony is indeed one of our superstars and we are very fortunate to have him representing us as a highly visible Concierge. Also, on behalf of our Room Attendants, thank you for publicly acknowledging their efforts which take place behind the scenes. Our ladies take great pride and ownership of “their” rooms, and although they know most guests... More 

Oregon, Wisconsin
Senior Contributor
26 reviews 26 reviews
9 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Very very nice. Treated like royalty. Staff exceptional, very clean rooms. Only negative was the beds weren't very comfortable. But then I'm used to temperdic mattress. Would strongly recommend this hotel.

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Don L, Executive Assistant at JW Marriott Chicago, responded to this review

Thank you, every once in a while everyone deserves to be treated like royalty. Appreciate the high marks and sincerely sorry you didn’t get a good night’s sleep. Since we may not be able to win you over with the right mattress, please allow us to double our efforts in providing you with service unparalleled in Chicago. Perhaps if we... More 

Orlando, Florida
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

My husband and I enjoyed everything about our trip. The hotel staff was outstanding, nice on sight gym, luxurious lobby and location was perfect with an easy access to beautiful Chicago city with tons of options for breakfast and lunch. We are still head over heels about that deal Tourico Vacations travel agent got for us. All I can say... More 

Was this review helpful? Yes 4
Don L, Executive Assistant at JW Marriott Chicago, responded to this review

Happy Anniversary! We’re delighted you chose Chicago to celebrate this milestone, and even more so for allowing us to be a part of this special event. Your review was too kind, we are unable to elaborate on your outstanding review. Thank you to Tourico Vacations for bringing you to us, and we hope if you journey north for business or... More 

Marion, Ohio
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Great location on Michigan Ave. I was there for Men's Big Ten Tourn. 2015 and wonderful hotel plus Indiana University Men's Basketball team stayed there too!!!!!!!!!!! GO HOOSIERS. Even Big Ten Bus Shuttle picked up fans there

Was this review helpful? Yes
Don L, Executive Assistant at JW Marriott Chicago, responded to this review

Hmmm. Hopefully your neighbors in Marion don’t find out a non-Buckeye is in their midst. We appreciate the 5 star review, but unfortunately you may have us confused with our sister property on Michigan Avenue, the Chicago Marriott Downtown. We’re the “tranquil” hotel in the Financial District, on your next visit to Chicago we’d love for you to experience a... More 

Minneapolis, Minnesota
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

After checking out of another hotel after being dissappointed I found myself checking into the jw, from the courtesy of the bell man Aarron to the front desk staff that showed me room options before even checking in ,his name was Brent(leaving for another jw)to the Tiffany in the lobby lounge the staff at this property are proffesional, courteous and... More 

Was this review helpful? Yes 2
Don L, Executive Assistant at JW Marriott Chicago, responded to this review

They say every cloud has a silver lining, fortunately for us fate brought you to the JW Chicago and we hope the rest is history. We pride ourselves in our associates and appreciate you allowing them to be publicly recognized through your review. From the often unseen Engineers, Cooks, Stewards, and support staff to the highly visible Servers, Room Attendants,... More 

Reviewer
5 reviews 5 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

I stay at a lot of hotels as I travel for work 9 Months out of the year. I'm also really into fitness and use the gyms at the hotels or fitness centers. Well the jw Marriott can definitely be considered a gym and probably THE NICEST Of any hotel gym. 6 or 7 treadmills, Smith matching, squat rack, assisted... More 

Was this review helpful? Yes
Don L, Executive Assistant at JW Marriott Chicago, responded to this review

Thank you! Our urban oasis caters to all types of clientele, from the business traveler meeting in the Financial District to the suburban couple taking a staycation with dinner and a Broadway show, but no matter why you venture into the City, our fitness center is always available to decompress or reenergize, depending on your wants. We’re sorry not every... More 

Broomfield, Colorado, United States
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I travel frequently as a Marriott associate, and never expect room upgrades, so imagine my surprise when I was put in a corner suite, with two walls of windows facing downtown! The gentleman that checked me in, Daniel, was very discreet and polite when he told me my credit card was declining. Thank goodness, because when I got up to... More 

Was this review helpful? Yes 3
Don L, Executive Assistant at JW Marriott Chicago, responded to this review

While we wish upgrades could be extended to all of our guests, regardless of their reason for travel, when occupancy allows it does give us some satisfaction if we are able to enhance your stay. Thank you for the positive review, we’re happy you enjoyed your visit to Chicago and hope your bank resolved the card issue in time for... More 

Stockholm Sweden
Top Contributor
146 reviews 146 reviews
81 hotel reviews
88 helpful votes 88 helpful votes
5 of 5 stars Reviewed 2 weeks ago

For me this is one of the best hotels in Chicago. I know there are more luxurious places but making everything in this really does it for me. Great location, off the beaten track down in the finance district but still a walking distance up to the magnificent mile. Great design, with a very nice mix between modern and classic... More 

Was this review helpful? Yes 2
Don L, Executive Assistant at JW Marriott Chicago, responded to this review

It’s one thing to receive such a high recommendation from a Top Contributor with such and extensive hotel portfolio; it’s quite another to read a review that we couldn’t have written more eloquently, thank you! While the competition at the luxury level in Chicago is ever expanding, the only important piece of this review was you were satisfied. Quite honestly... More 

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