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All 167 Chicago hotels

JW Marriott Chicago

4.0 of 5 Hotel   |   151 West Adams, Chicago, IL 60604 (The Loop)
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Ranked #26 of 167 hotels in Chicago
Certificate of Excellence 2013
A recent review
5 of 5 stars reviewed 4 days ago
JayneEllen Memphis, Tennessee
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554 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Memphis, Tennessee
Contributor
15 reviews 15 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

The hotel itself is a beautiful property, and the rooms were always neat and orderly.. but the staff was amazing. Joe the bell hop went above and beyond to help me with my bags to the train station a half block away. Thanks for the great hospitality!

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Don L, Executive Assistant at JW Marriott Chicago, responded to this review

Thank you! We take great pride in being the preeminent luxury hotel in Chicago’s Loop, but it truly is our “amazing” staff that has set the standard for quality service and hospitality. It bears repeating that our namesake started Marriott hotels with the philosophy that if you take care of your employees, they will take care of the guest. We... More

Jackson, Mississippi
Senior Contributor
48 reviews 48 reviews
10 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

First off the staff is the nicest I have ever encountered. Majority of the staff (EVERYONE excpet doormen/bell hops) were extremely friendly, made eye contact and seemed to always be upbeat. Rooms are gorgeous, bed is very comfortable, stand up shower is bathroom is huge. Downstairs lounge is nice and inviting. Easy to catch a cab to anywhere you want... More

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Don L, Executive Assistant at JW Marriott Chicago, responded to this review

Victory! While we may covet the 5 Star reviews, more importantly is the fact that you had a memorable and rejuvenating stay. Thank you for the outstanding ratings, our goal now is to see each and every future stay will retain that “wow” factor and we will continue to exceed your expectations. As a Senior Contributor to TripAdvisor and as... More

Midwest
Contributor
15 reviews 15 reviews
12 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 1 week ago

Location: Hotel is located within walking distance of some shopping but is a taxi ride to Water Tower Place and that area. Close to theater district. We walked to Grant and Millennium Parks since the weather was nice. Proximity to Union Station and Willis Tower is great – also walkable. Close to highway but not too close. We could hear... More

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Don L, Executive Assistant at JW Marriott Chicago, responded to this review

Thank you! I think it’s safe to say from your contributor ID and detailed review that you take great pleasure in travelling, and we were fortunate to have you as our guests at the JW Marriott Chicago. We appreciate your thorough and complimentary review, and hope it may influence readers to experience the new definition of luxury in downtown Chicago.... More

Washington, DC
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 1 week ago

I was in town for a short business trip and decided to give the JW Chicago a try. In the past, I've had mixed experiences with JW properties in the US - from very outdated to rivaling its sister brand the Ritz. Check-in was flawless, and Alex at the front desk provided a warm welcome. This JW has gotten everything... More

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Don L, Executive Assistant at JW Marriott Chicago, responded to this review

Wow, we will take great delight in sharing your review with our colleagues at both the JW Marriott branded and Ritz-Carlton hotels. Although the JW Chicago was integrated into a now 100 year old structure, the vision of the owners was to create an experience not unlike one would have had in a grand hotel of a bygone era, juxtaposed... More

Chicago, Illinois
1 review
4 of 5 stars Reviewed 1 week ago

The front office staff was very friendly but the men that stood outside the door were absolutely wonderful! They would always greet us when we came back and called us cabs when we left. They would take my luggage for me and load the cab. I wish I could have tipped them! The room was a lot bigger than we... More

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Don L, Executive Assistant at JW Marriott Chicago, responded to this review

Thank you for the overall positive review, we pride ourselves on delivering the best service in Chicago and appreciate the opportunity to share feedback such as yours with our associates. We also take the good with the bad, and apologize if there were some missteps with room cleanliness. Your comments are being reviewed by both upper Management and our Housekeeping... More

North Carolina
Senior Contributor
22 reviews 22 reviews
9 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

I was in town for only one night on a business trip. Prior to arriving, I requested an early check-in and a high floor. I was pleased when I was provided with both upon arrival. Check in was quick and efficient. The hotel lobby is expansive and impressive. The room was clean and updated. The tub was HUGE. My only... More

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Don L, Executive Assistant at JW Marriott Chicago, responded to this review

Thank you, always appreciative of a good review, but more importantly that you, our guest, had a memorable stay. Yes, our central location may limit the view, but fortunately many of the surrounding buildings are architecturally significant from Daniel Burnham to Phillip Johnson, and the Rookery to the Willis Tower. That being said however, our rooms were designed to draw... More

Minneapolis, Minnesota
Contributor
20 reviews 20 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The hotel was beautiful and the service was great. Everyone we encountered was pleasant and accommodating. The rooms were clean and well taken care of. We ordered room service and the food was great. The bath tubs are the best part of the rooms. I wanted to take the tub home, so bring along some bubble bath. The location of... More

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Don L, Executive Assistant at JW Marriott Chicago, responded to this review

Thank you for the gracious review, while we pride ourselves as the only luxury hotel in the Loop, it is truly our associates who set us apart from the competition. Surprisingly our baths have also become one of our strongest attributes, thank you for sharing, and on your next trip should you forget to pack the bubble bath, please let... More

washington dc
Contributor
12 reviews 12 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 2 weeks ago

What a good hotel---good lobby, great greeting, good staff, great and quiet rooms, good room service, good exercise room with swimming pool. The location is a bit off the shopping/restaurant track but taxis were always available to get me where I needed to go. Other services were dicier. The spa put me on hold for 5 minutes each of the... More

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Don L, Executive Assistant at JW Marriott Chicago, responded to this review

Thank you! When the JW Chicago opened its doors a few years ago one of our goals was to establish ourselves as an “urban oasis” as the premier luxury hotel in Chicago’s Financial District. While we discovered a market for both the business and leisure traveler, the response from guests such as yourself in recognizing the quality of our hotel... More

Indianapolis, Indiana
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

I visit Chicago very often and high recommend this property. Valet was very helpful with questions and Night staff (audit), particularly Erin (blond) I believe her name was great, friendly and helpful. I recommend she train the day as well as the evening shift how to smile and be helpful. The hotel is beautiful, great location and friendly staff for... More

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Don L, Executive Assistant at JW Marriott Chicago, responded to this review

Thank you for the highly favorable review, but especially for recognizing our evening and overnight team members. While we are proud of all of our staff, the safety and comfort of our guests is most critical during the overnight hours. These associates provide a vital service not only to the guests, but also make the necessary preparations for the day... More

Calgary
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed March 10, 2014

Stayed here for a 3 day conference. Room was excellent and the huge bathroom is well above average. There's no need to use the pool/hot tub when your personal bathtub is about the same size (the tub is huge) and there was no shortage of hot water to fill the tub up with. The minibar refridgerator is automated and you... More

Was this review helpful? Yes 1
Don L, Executive Assistant at JW Marriott Chicago, responded to this review

Thank you for the overall positive review, and for taking the time to share your experience with other travelers. We’re also appreciative of the public recognition of our staff and the features of our hotel and location which enhanced your experience. Regretfully there appears to have been some complications associated with your stay and you have our sincere apologies. We... More

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Additional Information about JW Marriott Chicago

Also Known As:
Jw Marriott Chicago Hotel
Jw Marriott Chicago Hotel Chicago
Address: 151 West Adams, Chicago, IL 60604
Phone Number:
Location: United States > Illinois > Chicago > The Loop
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#16 Business Hotel in Chicago
#18 Luxury Hotel in Chicago
#24 Romantic Hotel in Chicago
#26 Spa Hotel in Chicago
#32 Family Hotel in Chicago
Price Range (Based on Average Rates): $$
Hotel Class:4 star — JW Marriott Chicago 4*
Official Description (provided by the hotel):
Encounter a landmark downtown Chicago luxury hotel and experience the renowned architecture of Daniel Burnham and his vision for a luxury hotel in Chicago, Illinois. Located at LaSalle & Adams, this Chicago luxury hotel soars above skyscrapers in the heart of one of the world's most powerful financial districts. With a $396 million restoration, this historic JW luxury hotel exudes Burnham's refined style combined with 21st century sensibility, providing downtown Chicago with a one-of-a-kind authentic destination. Unwind in one of our 610 luxury hotel rooms or rejuvenate body and mind inside our world-class 20,000 sq. ft. Valeo Spa and wellness center. As the epitome of refined elegance, the JW Marriott luxury hotel in downtown Chicago provides stunning domed-ceiling ballrooms and meeting venues for corporate gatherings or extravagant weddings and social soirees. Discover Daniel Burnham's foundation of excellence at the JW Marriott Chicago, and experience a premier luxury hotel in Chicago. ... more   less 
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