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JW Marriott Chicago

4.0 of 5 151 West Adams, Chicago, IL 60604
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JW Marriott Chicago
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774 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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Tarrytown, New York
Senior Contributor
47 reviews 47 reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed yesterday NEW

The JW Marriott in Chicago is beautiful, and in a great location. The staff were very kind and extremely helpful. When we arrived, we were very hungry so we ate at one of the restaurants which was well presented and delicious. We stayed here for a brief time on an overnight layover and loved the hotel. As an unexpected and... More 

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san francisco
Senior Contributor
21 reviews 21 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I travel to Chicago every couple of weeks and this is my go to hotel. I have stayed at many others but love this property. Great central location. Rooms are spacious and very quiet especially given the location. The concierge lounge was well stocked and had super friendly staff. The restaurant on site is also very nice. The lobby is... More 

Was this review helpful? Yes 1
Don L, Executive Assistant at JW Marriott Chicago, responded to this review

Thank you! Coming from the Bay Area, we understand how San Francisco may capture one’s heart, however we are delighted to have captured your loyalty in the Midwest. Appreciate the positive recognition in a public forum, and while we have found ways to impress our guests on an initial visit, our determination now is to impress you on each subsequent... More 

Columbia SC
Top Contributor
83 reviews 83 reviews
66 hotel reviews
66 helpful votes 66 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I was fortunate to get a fantastic rate at this property, which made my stay even better. Had a very nice room, and the bathroom was gorgeous -- marble everywhere, large soaking tub, etc. Enjoyed time in the concierge lounge for evening snacks and breakfast in the morning; all the attendants were fabulous and a joy to speak with. I... More 

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Don L, Executive Assistant at JW Marriott Chicago, responded to this review

Thank you! As a Top Contributor with an extensive hotel portfolio, we definitely appreciate your insight and public recognition of our hotel. Our oversized bathrooms are setting the standard in the luxury hotel market; and The Florentine Restaurant, which in reality is part of New York’s renowned Esquared Hospitality Group, has established itself as one of Chicago’s finer dining options.... More 

Greensboro, North Carolina
Top Contributor
137 reviews 137 reviews
122 hotel reviews
73 helpful votes 73 helpful votes
4 of 5 stars Reviewed 1 week ago

Very nice JW option. Reasonably priced located in the heart of downtown. One block from the Willis Tower. The rooms are modern, very clean, large spacious. The hotel offers all the perks that you would expect from a JW Marrioot. The staff is friendly and helpful. My only complaint pertained to the female attendant working the executive club. I was... More 

Was this review helpful? Yes 2
Don L, Executive Assistant at JW Marriott Chicago, responded to this review

Thank you for the overall positive review, as a Platinum Elite Rewards Member not only do we value your loyalty, your insight and satisfaction are determining factors in our daily operations. Our regrets for what was in all probability a communication error, the private conference room’s availability is often limited due to high demand, and as such reservations are necessary... More 

New Glarus, Wisconsin
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed at the JW Marriott Chicago over Christmas, 2014. Beautiful room, wonderful breakfast that was included with our room, and excellent service. I also really enjoyed the very large soaking tub in the bathroom. Very nice! I am sure we will stay here again on a return trip to the Windy City.

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Don L, Executive Assistant at JW Marriott Chicago, responded to this review

Thank you! It would be our pleasure to have you make the short journey south again soon and often. While we may be lacking in the Old World charm of New Glarus, we hope to have captured the style and grace of a bygone Chicago era but with 21st Century amenities. You are on the forefront of travelers experiencing the... More 

Senior Contributor
41 reviews 41 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 1 week ago

We have stayed at this hotel a couple of times while in downtown Chicago. Both weekends. And, never disappointed. Quiet rooms. Great beds. Great bathrooms. The staff is friendly, helpful and courteous. Everything you need to make your trip into the city something you can still enjoy.

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Don L, Executive Assistant at JW Marriott Chicago, responded to this review

Thank you! We always value the input of TripAdvisor’s Senior Contributors, however a positive review from a repeat guest is priceless. In recent years the “staycation” has gained momentum and fortunately we are nestled in the heart of one of America’s most vibrant and ever changing cities. We do enjoy meeting guests from around the globe, but having our neighbors... More 

Dallas, Texas
Contributor
16 reviews 16 reviews
13 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

This property is gorgeous. The bellman & front desk staff are so, well...they're kinda perfect. Welcoming & courteous. Even though my stay is just beginning, I had to take a moment to call out the flawless service I had while checking in. Daniel Laskus was quite possibly the most patient & helpful front desk person I have met at any... More 

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Don L, Executive Assistant at JW Marriott Chicago, responded to this review

Thank you! We sincerely hope the remainder of your stay was as memorable as the arrival. Our associates truly are our most valuable asset, we appreciate the public recognition of Daniel and his co-workers, please be advised your review and kind words will be shared with the entire staff. We hope the opportunity to return to Chicago avails itself in... More 

Syracuse, New York
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Service here was excellent from the check in, to restaurant staff and concierge desk who stepped in without being asked to help me get my boarding pass printed when the printer wasn't working. Ate at the restaurants, hung out in the lobby... so professional and welcoming at every interaction. We didn't have a nice view from our room and it... More 

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Don L, Executive Assistant at JW Marriott Chicago, responded to this review

Success! Thank you, to reiterate our namesake’s mantra, “take care of your employees and they in turn will take care of your guests”. We are the most fortunate hotel in Chicago, if not the Midwest, to have associates intent on delivering the most hospitable experience to all of our visitors. We appreciate your positive review and recommendation, it will be... More 

Stow, Massachusetts
Senior Contributor
22 reviews 22 reviews
10 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

I recently stayed at the JW Marriott in Chicago for a two day business trip. The hotel lobby was fairly standard hotel fare. There was some seating in the lobby, although I thought there could have been more. The staff was cordial and check-in was fast. My room was on the ninth floor. As I went to the room, my... More 

Was this review helpful? Yes 1
Don L, Executive Assistant at JW Marriott Chicago, responded to this review

Thank you for the overall positive review, we were disappointed however when reading some of our most distinguishing features did not meet your standards. As Chicago’s premier luxury hotel and with one of the City’s grandest public spaces, our lobby has become a popular backdrop for wedding shoots and travel blogs alike. As we just recently celebrated our 4th anniversary,... More 

Chicago, Illinois
Top Contributor
149 reviews 149 reviews
63 hotel reviews
82 helpful votes 82 helpful votes
2 of 5 stars Reviewed 1 week ago

This supposed to be one of the best Marriott's. The historical charm of the property is evident and the restoration of the building is lovely. The location is also great and convenient to everything downtown. The lobby is large and inviting. The rooms are well designed and relatively large. The bathrooms are spacious and stylish. However, our experience was terrible.... More 

Was this review helpful? Yes
Don L, Executive Assistant at JW Marriott Chicago, responded to this review

Thank you for your review, and our regrets your stay was not exceptional. We value and respect the insight of TripAdvisor’s Top Contributors, and aside from the heating delay we unfortunately were not made aware of your other issues while you were still in our care. Should the opportunity arise for you to be our guest again, please notify the... More 

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Additional Information about JW Marriott Chicago

Address: 151 West Adams, Chicago, IL 60604
Location: United States > Illinois > Chicago > The Loop
Price Range (Based on Average Rates): $$
Hotel Class:4 star — JW Marriott Chicago 4*
Number of rooms: 610
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Also Known As:
Jw Marriott Chicago Hotel Chicago
Hotel Style:
#10 Spa Hotel in Chicago
#16 Business Hotel in Chicago
#18 Luxury Hotel in Chicago
#23 Romantic Hotel in Chicago
#28 Family Hotel in Chicago

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