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All 169 Chicago hotels

JW Marriott Chicago

4.0 of 5 Hotel   |   151 West Adams, Chicago, IL 60604 (The Loop)
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Ranked #20 of 169 hotels in Chicago
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed yesterday
AJ95008 Campbell, California
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669 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (154)
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English first
Campbell, California
2 reviews
3 of 5 stars Reviewed yesterday NEW

II stayed at this hotel for 3 nights, Being platinum premier member @ Marriott, I was surprised that the have a room on 6 floor. On request they did move me on 10th floor and upgraded the room also. Room was very nice, loved it, very good room service also . They could do improve front desk customer service experience... More

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Senior Contributor
45 reviews 45 reviews
20 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

Spent a weekend recently in August here.. we were greeted by a welcoming doorman and front desk as well. We arrived early.. about 1pm and they allowed us an early check in... the room was spacious, clean and well appointed. (only negative was television channels were snowy) other than that room was excellent. we did not eat or drink at... More

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Don L, Executive Assistant at JW Marriott Chicago, responded to this review

Thank you! Appreciate the public recognition and recommendation by a valued Senior Contributor, and happy to read you had a pleasant stay. Also appreciate our placement with other fine hotels you’ve experienced from around the world, it was our pleasure to have such a well-traveled guest stay with us. Our apologies that it wasn’t 100% perfect though, had we known... More

Loughton, United Kingdom
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I went in September 2013 to go to The Ryder Cup, we stayed for 5 nights and was I thoroughly impressed by this hotel, the rooms were spacious and well equipped, the bath was particularly huge and deep and very relaxing. I could not fault the room. Breakfast was also fantastic so this hotel for me was faultless, the staff... More

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Don L, Executive Assistant at JW Marriott Chicago, responded to this review

Thank you! You’ve given us a certain sense of pride in that nearly a year following your stay you’ve taken the time not only to kindly review our hotel, but to recommend it in social media. In light of your world travels, your comments are especially well received. We value the input of TripAdvisor’s Senior Contributors, and quite honestly impressed... More

Atlanta, Georgia
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW

We stayed here for our five year anniversary and were very pleased. We were right near the sears tower(Willis tower) and close to many good restaurants and attractions. The only bad thing is that our room was one of the last ones cleaned because every time we came back around 5pm to get ready for dinner, either our room wasn't... More

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Don L, Excutive Assistant at JW Marriott Chicago, responded to this review

Thank you, and our apologies. We wanted every aspect to your stay to be perfect, and hope on your next visit if our timing interferes with your schedule you’d let a Manager know, something that would have been rectified immediately. We are honored you chose our hotel to celebrate your anniversary, our associates take pleasure in being able to share... More

Minneapolis, Minnesota
2 reviews
5 of 5 stars Reviewed 1 week ago NEW

My boyfriend and I stayed at the JW for a weekend back in July. As an employee of another marriott, I had certain ideas and expectations for my stay. The hotel was great location to everything we wanted to see and do- lots of eating and walking to see the sights. We arrived very early prior to check in, were... More

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Don L, Executive Assistant at JW Marriott Chicago, responded to this review

Thank you, while we want all of our guests to feel like family, we sincerely appreciate the opportunity to showcase our hotel to members of our Marriott family as well. As you noted, we have an amazing Housekeeping staff, more often than not they are behind the scenes but crucial in ensuring that every guest stay is flawless. As an... More

3 reviews 3 reviews
5 of 5 stars Reviewed 1 week ago

Family vacation to Chicago for 5 nights. This hotel is centrally located, extremely nice staff, and very clean. We stayed in the Quincy Suite. Suite has 2 bathrooms, living room, foyer, bedroom, walk in closet, and another bathroom with shower/whirlpool tub/separated toilet area, and vanity with a tv in the mirror! With executive lounge access we had breakfast, snacks, and... More

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Don L, Executive Assistant at JW Marriott Chicago, responded to this review

Thank you for the amazing review, unashamedly we feel we have some of the best luxury suites in the City and happy to read you had a memorable stay. Our Executive Lounge staff is also above par, not only within Chicago, but within the JW Brand as well, and we could not be more proud of the way they take... More

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

This was a Beautiful hotel! It was clean and in a great location! State street shopping was around the corner as well as Michigan Ave. shopping!Neil was very nice, informative and helpful! My girls enjoyed the happy hour pizza. I enjoyed the scenery of the beautiful lobby! Absolute fabulous spa, a must for all mommies!

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Don L, Executive Assistant at JW Marriott Chicago, responded to this review

Absolutely! Thank you. Probably a first for us, but delighted receive 5 stars on the “mommy” scale. More importantly you all had a good time and it looks like some Chicago retailers reaped the benefit of having you stay downtown. We appreciate the positive review, and hope you’ll be able to visit again soon. Fortunately there is an endless supply... More

St. Albert, Canada
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed at this Marriott in early July 2014. I was in town for a conference at a different hotel. This hotel was friendly, clean & in a great downtown location. The room was quiet & comfortable as you'd expect from a Marriott. The front desk was helpful,polite & friendly. The in room dining service also friendly & efficient. The... More

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Don L, Executive Assistant at JW Marriott Chicago, responded to this review

Thank you, your conference hotel’s loss was indeed our gain. Our associates, including those behind the scenes such as our Housekeepers, Engineers, and Culinarians are equally deserving of your praise. While their direct interaction with our guests may be limited, their efforts in cleaning, maintaining, and preparing your meals is critical to our success. We appreciate the high marks and... More

Great Falls, Virginia
Senior Contributor
36 reviews 36 reviews
27 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed 1 week ago

I don't give out 5-stars just because a hotel is clean and the staff is nice. I rate a hotel 5-stars only if it is a higher end property that provides an extraordinary level of comfort and service. This JW Marriott does that perfectly. From the front desk staff to the waiters at the lively lounge, service was top notch.... More

Was this review helpful? Yes 1
Don L, Executive Assistant at JW Marriott Chicago, responded to this review

Wow, we’re beyond words, thank you. Your numerous reviews of both hotels and restaurants is amazing, the JW Brand would consider you to be one of our “accomplished” travelers and our key demographic. Thank you for the gracious review and recommendation, but especially thank you for acknowledging our associates in a public forum. Of course we want to be the... More

Austin, Texas
19 reviews 19 reviews
10 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

My husband and I and another couple stayed here last weekend. It was just renovated and its very lovely. The rooms are very clean, nicely appointed, good service, very nice executive concierge lounge with good breakfast. No issues with room, or anything really.

Was this review helpful? Yes
Don L, Executive Assistant at JW Marriott Chicago, responded to this review

Thank you, appreciate the high marks and positive review. While our unique location may be convenient to the business traveler, more and more leisure travelers are discovering luxury in the Loop and that Chicago’s unlimited attractions are easily accessible to our hotel. We hope you can make the journey north again soon, and we will do everything possible to be... More

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Additional Information about JW Marriott Chicago

Address: 151 West Adams, Chicago, IL 60604
Phone Number:
Location: United States > Illinois > Chicago > The Loop
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — JW Marriott Chicago 4*
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Also Known As:
Jw Marriott Chicago Hotel Chicago

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Hotel & grounds (9)
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Other (5)
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Hotel Style
#10 Spa Hotel in Chicago #14 Business Hotel in Chicago #16 Luxury Hotel in Chicago #18 Family Hotel in Chicago #23 Romantic Hotel in Chicago
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Official Description (provided by the hotel)
Encounter a landmark downtown Chicago luxury hotel and experience the renowned architecture of Daniel Burnham and his vision for a luxury hotel in Chicago, Illinois. Located at LaSalle & Adams, this Chicago luxury hotel soars above skyscrapers in the heart of one of the world's most powerful financial districts. With a $396 million restoration, this historic JW luxury hotel exudes Burnham's refined style combined with 21st century sensibility, providing downtown Chicago with a one-of-a-kind authentic destination. Unwind in one of our 610 luxury hotel rooms or rejuvenate body and mind inside our world-class 20,000 sq. ft. Valeo Spa and wellness center. As the epitome of refined elegance, the JW Marriott luxury hotel in downtown Chicago provides stunning domed-ceiling ballrooms and meeting venues for corporate gatherings or extravagant weddings and social soirees. Discover Daniel Burnham's foundation of excellence at the JW Marriott Chicago, and experience a premier luxury hotel in Chicago. ... more   less 
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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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