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Waldorf Astoria Chicago

5.0 of 5 11 East Walton, Chicago, IL 60611 (Formerly Elysian Hotel Chicago)
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#6 of 169 Hotels in Chicago
1,287 Reviews 5 of 5 stars
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Waldorf Astoria Chicago
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Waldorf Astoria Chicago
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1,287 reviews from our community

Traveler rating
    1,095
    119
    53
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    11
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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There are newer reviews for Waldorf Astoria Chicago
See the most recent reviews
ATL
2 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

I don’t do many trip reports even thought we travel quite a bit, however since we did read many reviews on the Waldorf in Chicago we though to return the favor. I have been traveling thus the delay in review. SO, we did 2 night stay over the Labor day weekend at the Waldorf Chicago. Last year I took my... More

Was this review helpful? Yes 2
WAChicago, General Manager at Waldorf Astoria Chicago, responded to this review

Dear ScottATL, Thank you so much for choosing the Waldorf Astoria Chicago to celebrate such a special occasion and also for sharing such candid feedback of your stay with us on TripAdvisor. I am delighted to read that you and your family found comfort in your room and that you enjoyed the various unique amenities the hotel has to offer,... More

Chicago, Illinois
1 review
5 of 5 stars Reviewed 1 week ago

We spent few days at Waldorf Astoria before our wedding. Those were the most relaxing & pampered days we had had for a very long time. The service at Waldorf Astoria is simply impeccable. Every staff member is always there to help and they do it with joy and smile without being intrusive. It's that high-end service without being in-your-face.... More

Was this review helpful? Yes
WAChicago, General Manager at Waldorf Astoria Chicago, responded to this review

Dear Jan W, Thank you so much for choosing the Waldorf Astoria Chicago to celebrate such a once in a lifetime occasion. I am truly pleased to read that our service team was helpful in a consistent gracious and respectful manner. Thank you for your positive remarks with regard to Ashley Ochse. She is indeed a great asset to our... More

1 review
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 1 week ago

Me and my husband stayed at the Waldorf Astoria for 4 nights and it was amazing the staff was good and nice the spa was splendid I remember the front desk guy David he was awesome, kind and very professional. Every time we need something they always do it right away the hotel is clean and beautiful we will come... More

Was this review helpful? Yes 9
WAChicago, General Manager at Waldorf Astoria Chicago, responded to this review

Dear Loretta509, Thank you so much for choosing the Waldorf Astoria Chicago as your hotel of stay for your four day visit to Chicago with your husband and thank you for taking the time to share your candid feedback of your visit on TripAdvisor. I am delighted to read that our service team was able to efficiently assist you throughout... More

1 review
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 1 week ago

We arrived to celebrate my wife's 60th birthday and were greeted with a birthday cupcake that evening in our room. Top quality staff and property. We were unable to have our room upgraded, but the king deluxe room was roomy and very nice.

Review collected in partnership with Waldorf Astoria

Was this review helpful? Yes 10
WAChicago, General Manager at Waldorf Astoria Chicago, responded to this review

Dear marke700, Thank you so much for celebrating your wife’s birthday with us and thank you for sharing your positive feedback on TripAdvisor. I am delighted to read that she enjoyed her birthday cupcake and that you both enjoyed your room. I know this was a very special occasion and we thank you for letting us making it a little... More

Madison, United States
1 review
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 1 week ago

We stay at the Waldorf once each year just right before the kids go back to school and it's a wonderful experience each and every time. The service is phenomenal and the rooms are beautiful and comfortable. The location is in walking distance to the best shopping and the world famous Sprinkles Cupcake shop is just down the street. You... More

Review collected in partnership with Waldorf Astoria

Was this review helpful? Yes 10
WAChicago, General Manager at Waldorf Astoria Chicago, responded to this review

Dear Kristen J, Thank you so much for sharing your feedback of your most recent stay with us, but most importantly, thank you so much for visiting with us again. I am truly pleased to read that you enjoy our suites and you find the hotel’s location convenient. Thank you so much for recommending our hotel. Your patronage and loyalty... More

1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

90 percent of people problems with a hotel are their own unique problems and not the problem of the hotel. The problem I had with this hotel was that on Labor Day the hotel tried to bill not only my stay for a week but for an extra 1500 for incidentals, thus going over my daily debit card limit. The... More

Was this review helpful? Yes 2
WAChicago, General Manager at Waldorf Astoria Chicago, responded to this review

Dear Tanya C, Thank you so much for sharing your feedback of your most recent stay with us. First and foremost, allow me to offer you my most sincere apologies on behalf of the entire team for any behavior or attitude presented by any of our team members that made you feel uncomfortable. I regret to learn of the unfortunate... More

Ormond Beach, Florida, United States
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I have to say, they thought of everything in designing these rooms. It was like being at home. We travel quite a bit and I don't write nearly enough reviews - but TripAdvisor prompted me on a restaurant I had visited recently and I thought - while I'm writing a review - this one goes back over a month ago... More

Was this review helpful? Yes 7
WAChicago, General Manager at Waldorf Astoria Chicago, responded to this review

Dear Angela K, Thank you so much for taking the time to share your review of your most recent stay at the Waldorf Astoria Chicago on TripAdvisor. I am truly pleased to read that you found the hotel’s location convenient, but most importantly, I am delighted to learn that the comfort of your suite made you feel like at home.... More

2 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The entire staff was courteous and helpful. The room was clean and spacious! Would stay again without question. To be nit picky - wasn't impressed by restaurant but surrounded by outstanding choices so no problem.

Was this review helpful? Yes 5
WAChicago, General Manager at Waldorf Astoria Chicago, responded to this review

Dear G5198CFjohnd, Thank you so much for choosing the Waldorf Astoria Chicago as your hotel of stay for your business trip to the Windy City. It gives me great pleasure to read that you found your room comfortable and spacious and that our service team was able to efficiently assist you throughout your visit. I regret to learn that our... More

Port washington, NY
Senior Reviewer
9 reviews 9 reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed 2 weeks ago

First I want to say this hotel is beautiful. The lobby is very well maintained and the staff are always there to open the door. With that said, I had my 12 and 13 year old boys there and it is not the place for them. The room was spacious and nicely decorated. The lights were confusing, and apparently we... More

Was this review helpful? Yes 4
WAChicago, General Manager at Waldorf Astoria Chicago, responded to this review

Dear Christirdh, Thank you so much for sharing your feedback of your most recent stay at the Waldorf Astoria Chicago. I am pleased to read that you enjoyed the hotel’s ambiance and décor; on the other hand, I sincerely regret to read that you felt the hotel did not offer anything special for your children. Children are equally important guests... More

Moline, Illinois
Senior Contributor
26 reviews 26 reviews
4 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This is an elegant, newer hotel in a quieter Chicago Gold Coast location. From the minute you pull into the courtyard and are greeted by the staff, you know you are some place special. Hotel is within easy walking distance to the best shopping in Chicago. There is a wide variety of nice restaurants within a five block radius. Safe... More

Was this review helpful? Yes 7
WAChicago, General Manager at Waldorf Astoria Chicago, responded to this review

Dear AHS-Moline, Thank you so much for sharing your review of your most recent stay with us on TripAdvisor. I am truly pleased to read that you found the hotel’s location convenient, but most importantly, I am delighted to read that our service team made your stay a little more special. Thank you for your positive comments pertaining to our... More

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Additional Information about Waldorf Astoria Chicago

Address: 11 East Walton, Chicago, IL 60611 (Formerly Elysian Hotel Chicago)
Phone Number:
Location: United States > Illinois > Chicago > Gold Coast , Near North Side
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Waldorf Astoria Chicago 5*
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