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Waldorf Astoria Chicago

5.0 of 5 11 East Walton, Chicago, IL 60611 (Formerly Elysian Hotel Chicago)
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Waldorf Astoria Chicago
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Waldorf Astoria Chicago
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1,371 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Senior Contributor
33 reviews 33 reviews
10 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed yesterday NEW

We stayed stayed at this hotel before when it was the Elysian and were't pleased. Very nice, staff was far more accommodating than our previous stay. Excellent improvement overall, especially the staff. Great location for dining and shopping!

Review collected in partnership with Waldorf Astoria

Was this review helpful? Yes 2
Naples, Florida
Top Contributor
129 reviews 129 reviews
21 hotel reviews
70 helpful votes 70 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We drove into the beautiful courtyard with amazing Christmas decorations at each window. The center had a beautifully lit tree that welcomed us. The lobby and seating area by the fireplace were also lovely. At registration, the staff at the desk were welcoming, pleasant, and efficient. Once our rooms were ready (we arrived early), I entered and could not believe... More 

Was this review helpful? Yes 4
WAChicago, General Manager at Waldorf Astoria Chicago, responded to this review

Dear S D, Thank you for choosing the Waldorf Astoria Chicago as your hotel of stay during your last visit to Chicago with your friends. I am truly pleased to read that you enjoyed your suite and all of the amenities it had to offer and that you found the hotel conveniently located. Thank you for your positive remarks pertaining... More 

Milwaukee, Wisconsin
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

The Waldorf Astoria Chicago, formerly the Elysian, is the definition of elegance and service. It combines all the grace of a hotel that remembers what it means to be in the service business with the practical amenities that make it my #1 pick in Chicago. The beds are arguably the most comfortable of any I've ever slept in, and I... More 

Was this review helpful? Yes 4
WAChicago, General Manager at Waldorf Astoria Chicago, responded to this review

Dear SJMMKE, Thank you so much for taking the time to share your feedback on TripAdvisor. I am truly delighted to read that you continue to enjoy the hotel’s ambiance and décor and the various unique amenities it has to offer, such us our house car service and our no tipping policy. We are thrilled to read that we continue... More 

Yuyao, China
Senior Contributor
33 reviews 33 reviews
15 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Most important note about this property is the staff, from time you arrive, they are absolutely wonderful. Needs are anticipated, and that is not an easy task. Everybody's stay is different, so I won't go into a lot of detail. Here are the highlights; -Location, steps off Michigan Ave -Two blocks from the Lakeshore running path (excellent fitness center as... More 

Was this review helpful? Yes 4
WAChicago, General Manager at Waldorf Astoria Chicago, responded to this review

Dear jonathan f, Thank you so much for choosing again the Waldorf Astoria Chicago as your hotel of stay during this past visit with your family to the Windy City. It gives me great pleasure to read that you find the hotel’s location convenient, our rooms spacious and comfortable and that our service team has been consistently welcoming and warm... More 

Bettendorf, Iowa
Senior Contributor
29 reviews 29 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Our first experience staying at the W.A. We planned a long birthday weekend. In a word, Stellar! The week before our arrival, the concierge desk called to ask if we needed anything and what are plans during our stay. The level of excellence given to guests is wonderful. How can we make your stay better?(Is the mantra.) From the Bellman,... More 

Was this review helpful? Yes 4
WAChicago, General Manager at Waldorf Astoria Chicago, responded to this review

Dear craig S, Thank you so much for letting the Waldorf Astoria Chicago be part of your celebratory birthday weekend and thank you kindly for sharing your candid feedback on TripAdvisor. I am truly pleased to read that you found the hotel’s location convenient and that our entire service team, especially our personal concierges Julie, Susan and Roy assisted making... More 

Warsaw, United States
1 review
5 of 5 stars Reviewed 5 days ago NEW

My wife and I needed a get away to recharge our batteries and do some shopping. This hotel lived up to its billing providing a very luxurious stay, extremely quiet, and was just steps to Michigan Avenue! Room was amazing! Hotel staff was very accommodating and were made feel welcome!

Review collected in partnership with Waldorf Astoria

Was this review helpful? Yes 4
WAChicago, General Manager at Waldorf Astoria Chicago, responded to this review

Dear Matthew A, Thank you so much for choosing the Waldorf Astoria Chicago as your hotel of stay for your quiet and relaxing getaway with your wife, and thank you for sharing your candid feedback. It gives me great pleasure to read that you found comfort in your suite and that you found the hotel’s location convenient. Thank you for... More 

Des Plaines, United States
Reviewer
5 reviews 5 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

This is the first time I ever stayed at a Waldorf and it was incredible! This intimate and lux hotel off the Mag Mile is like stepping into a French fantasy. The beautiful exterior courtyard welcomes you into the posh interior. I was immediately upgraded to a suite and the love affair began! The spa is tranquil and inviting, the... More 

Was this review helpful? Yes 5
WAChicago, General Manager at Waldorf Astoria Chicago, responded to this review

Dear Marcy W, Thank you so much for giving us an opportunity to serve you and thank you also for sharing your candid feedback on TripAdvisor. I am delighted to read that you enjoyed the hotel’s design and décor and that you found the hotel’s location convenient. Thank you also for your positive comments pertaining to our Spa and Health... More 

NY, NY
Contributor
18 reviews 18 reviews
16 hotel reviews
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed 1 week ago

Was really excited to stay in this hotel, especially since I felt like this has been the one that's been escaping me (am normally either at the Langham or the Peninsula), so when I booked one of their medium suites, and imagined how cozy I'd feel in Chicago, in November, with a fireplace, I was elated. Womp womp womp. At... More 

Was this review helpful? Yes 3
WAChicago, Assistant Director of Rooms at Waldorf Astoria Chicago, responded to this review

Dear Anyuta320, Thank you so much for thinking of us and for giving us an opportunity to serve you on your last visit to the Windy City. I also appreciate you taking the time to share your feedback with us. I regret to read that your experience fell far below your expectations. I am deeply concerned about the level of... More 

Philadelphia, Pennsylvania
Senior Contributor
25 reviews 25 reviews
4 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 1 week ago

My then-boyfriend surprised me with a night at the Waldorf Astoria Chicago to celebrate our two year anniversary, and I was stunned by the beauty of this hotel. The entrance and lobby are gorgeous. We had the Gold Coast Suite, which had stunning views of the city and a balcony (on which he proposed later that night!). The room was... More 

Was this review helpful? Yes 5
WAChicago, General Manager at Waldorf Astoria Chicago, responded to this review

Dear classydame20, Thank you so much for choosing the Waldorf Astoria Chicago to celebrate such a special occasion, and thank you for sharing this memorable experience on TripAdvisor. It gives me great pleasure to read that you enjoyed the décor and design of the hotel, but most importantly, that you found comfort in your Gold Coast Suite and you enjoyed... More 

Chicago, Illinois
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

My family and I have been regularly staying here over the past 3 years since the hotel was formerly the Elysian. Each visit has been progressively and incrementally worse than the last. The quality of the service has slowly declined, the upkeep and routine maintenance of the rooms has gotten worse, etc., etc. It is still a nice hotel, but... More 

Was this review helpful? Yes 1
WAChicago, General Manager at Waldorf Astoria Chicago, responded to this review

Dear jbrar1, Thank you for visiting with us again at the Waldorf Astoria Chicago and thank you for sharing your feedback of your most recent visit. Your loyalty is highly valued. I sincerely regret to read of the unfortunate experience you had during this last stay and how your past visits have not met your expectations. Your feedback is truly... More 

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Additional Information about Waldorf Astoria Chicago

Address: 11 East Walton, Chicago, IL 60611 (Formerly Elysian Hotel Chicago)
Phone Number:
Location: United States > Illinois > Chicago > Near North Side
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Waldorf Astoria Chicago 5*
Number of rooms: 188
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Hotel Style:
#2 Business Hotel in Chicago
#3 Romantic Hotel in Chicago
#4 Spa Hotel in Chicago
#6 Luxury Hotel in Chicago
#7 Family Hotel in Chicago

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