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Waldorf Astoria Chicago

5.0 of 5 11 East Walton, Chicago, IL 60611 (Formerly Elysian Hotel Chicago)
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#6 of 169 Hotels in Chicago
1,288 Reviews 5 of 5 stars
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Waldorf Astoria Chicago
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Waldorf Astoria Chicago
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1,288 reviews from our community

Traveler rating
    1,095
    119
    54
    9
    11
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278
569
77
236
Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (245)
Date | Rating
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English first
Washington, District of Columbia, District of Columbia, United States
1 review
3 of 5 stars Reviewed yesterday NEW

For the most part, it was good, but there were certainly some things that fell short for such a highly rated hotel. Firstly, we were pleased with all the service offered leading up to our stay. We were offered an upgrade and our room was ready upon our arrival. The only downside was the recommendation of Salon Buzz by the... More

Was this review helpful? Yes
2 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

It's been a very long time since we stayed @ a Waldorf property, only one we've stayed @ was the Waldorft in NY. As a Hilton Honors member my husband and I decided to check out the Waldorf Chicago this past July ... Gotta say, we had a fabulous stay & time! The service was impeccable and the accomodations did... More

Was this review helpful? Yes 4
WAChicago, General Manager at Waldorf Astoria Chicago, responded to this review

Dear buckeyeritchey, Thank you so much for choosing the Waldorf Astoria Chicago for your weekend getaway with your husband this past July and thank you also for taking the time to share your feedback of your stay. I am truly pleased to learn that you enjoyed your room and the hotel amenities, especially our Elysian Spa & Health Club. But... More

Miami, United States
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This is by far and away the absolute best 5-star hotel in Chicago. The quality of the rooms, the service, attention to detail, professionalism of the staff, and food service were all superb. The rooms are spacious, clean, modern, comfortable, luxurious, and smell great. The concierge pays special attention to all requests.

Review collected in partnership with Waldorf Astoria

Was this review helpful? Yes 5
WAChicago, General Manager at Waldorf Astoria Chicago, responded to this review

Dear Rusian K, Thank you so much for sharing your positive feedback of your most recent visit to the Waldorf Astoria Chicago on TripAdvisor. I am truly pleased to learn that you found comfort in your room and that our service team was able to efficiently assist throughout your stay. Thank you for your positive comments with regard to our... More

Madison, Wisconsin
Contributor
11 reviews 11 reviews
10 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

I don't want to be a hater, since everyone seems to just love this property, but I think at different price points you should have different expectations. If you are someone that just expects to drop $400-$1k a night then you will probably be solid here. I have stayed at properties that were 1/5th or more, less than what I... More

Was this review helpful? Yes 1
WAChicago, General Manager at Waldorf Astoria Chicago, responded to this review

Dear HiltonHonorsHunter, Thank you for sharing your feedback of your most recent stay with us. I regret to learn of the miscommunication occurred during your visit. I sincerely apologize for this misunderstanding, for this unfortunate mistake caused your experience to be far from memorable. Your concerns are being reviewed with our Director of Rooms to ensure this situation doesn't occur... More

florida
Top Contributor
140 reviews 140 reviews
34 hotel reviews
213 helpful votes 213 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Simply put this hotel gets it done right. From valet parking, check in, bags delivered to your room ,room service, housekeeping and check out not one misstep . I even asked to have my car washed on Sunday afternoon, no problem done with a smile. The one bedroom suite was beautiful. Management and staff should be extremely proud of their... More

Was this review helpful? Yes 6
WAChicago, General Manager at Waldorf Astoria Chicago, responded to this review

Dear redmanfloridapvb, Thank you so much for taking the time to share such candid feedback of your most recent visit with us on TripAdvisor. I am truly pleased to read that you enjoyed your suite and that our service standards did not disappoint you. Thank you for your kind comments pertaining to our service team. I have shared your remarks... More

Chapel Hill, North Carolina
Reviewer
4 reviews 4 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

Just returned from a three day stay at the Waldorf in Chicago. I splurged for this top ranked hotel to celebrate my guy's birthday. It was so worth it! The stay was fabulous - everything we expected and more. We had an incredible stay at the Waldorf in NYC several years ago; well, our Chicago experience was even far better.... More

Was this review helpful? Yes 7
WAChicago, General Manager at Waldorf Astoria Chicago, responded to this review

Dear GolfTraveler8, Thank you so much for choosing the Waldorf Astoria Chicago to celebrate such a special occasion and thank you for sharing such candid feedback of your stay. I am sincerely delighted to read that we were able to offer you an upgrade, but most importantly, that you enjoyed your suite. Thank you for your positive remarks pertaining to... More

Chicago, United States
1 review
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

I am a frugal person and so when I first saw the price of the rooms at the Waldorf, a feeling of trepidation passed through me as I input my information for reservation. I was surprised when just a few hours later I was contacted by the concierge who wanted to make sure my stay was as pleasant as possible... More

Review collected in partnership with Waldorf Astoria

Was this review helpful? Yes 8
WAChicago, General Manager at Waldorf Astoria Chicago, responded to this review

Dear Malisa M, Thank you so much for choosing the Waldorf Astoria Chicago as your hotel of stay for your business trip to the Windy City. It gives me great pleasure to read that you felt welcome and efficiently assisted by our service team and that you enjoyed some of the amenities our hotel offers, especially our restaurant Balsan and... More

Brighton, United Kingdom
Senior Contributor
31 reviews 31 reviews
4 hotel reviews
48 helpful votes 48 helpful votes
5 of 5 stars Reviewed 1 week ago

This is a lovely hotel: full of traditional charm and style without compromising on modern comfort and amenity. There is subtle reference to Art Deco without obsession; a diffused sense of tradition without the creakiness of some of its sisters. Where this place really scores though is in its understanding that 'it's the people stupid'. The staff here are outstanding:... More

Was this review helpful? Yes 8
WAChicago, General Manager at Waldorf Astoria Chicago, responded to this review

Dear Travelgeek2014, Thank you so much for sharing your kind words with regard to your most recent visit with us on TripAdvisor. I am truly pleased to read that you enjoyed the hotel’s décor and ambiance and that you felt that our service team genuinely offered warm yet efficient assistance throughout your visit. Thank you for your positive remarks pertaining... More

Denver, Colorado
Top Contributor
77 reviews 77 reviews
46 hotel reviews
58 helpful votes 58 helpful votes
5 of 5 stars Reviewed 1 week ago

Oh my. Oh my. There is not one thing negative to say. This is fit for the Queen. The spa was the best and cleanest I've ever experienced. The only better place you'll be able to stay is at the White House! I love the no-tipping policy. It makes vacationing stress free. The house car was a special treat.

Was this review helpful? Yes 10
WAChicago, General Manager at Waldorf Astoria Chicago, responded to this review

Dear tj1551, Thank you so very much for sharing such candid feedback pertaining to your most recent visit with us. It gives me great pleasure to read that you enjoyed the various amenities the hotel has to offer, especially our Elysian Spa & Health Club, our no tipping policy and our house car. We are delighted to read that we... More

1 review
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago

We loved every minute while staying for our anniversary!!! Would love to do the experience again. It is located close to the lake and all the activities of the Great Windy City. Cabs were ready and waiting to take us any where and the staff was top notch.

Review collected in partnership with Waldorf Astoria

Was this review helpful? Yes 9
WAChicago, General Manager at Waldorf Astoria Chicago, responded to this review

Dear rubinc2014, Thank you so much for choosing the Waldorf Astoria Chicago as your hotel of stay for your anniversary celebration and thank you for sharing your feedback of your stay. I am truly pleased to read that you found the hotel’s location convenient, but most importantly, we are thrilled to read that you would like to have this experience... More

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Additional Information about Waldorf Astoria Chicago

Address: 11 East Walton, Chicago, IL 60611 (Formerly Elysian Hotel Chicago)
Phone Number:
Location: United States > Illinois > Chicago > Gold Coast , Near North Side
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Waldorf Astoria Chicago 5*
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