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Waldorf Astoria Chicago

#5 of 178 Hotels in Chicago
Certificate of Excellence
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11 East Walton, Chicago, IL 60611 (Formerly Elysian Hotel Chicago)
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Waldorf Astoria Chicago
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1,579 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Toronto, Canada
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed yesterday NEW

This is my fifth stay, and every one is as good as the last. I arrived a year after my last visit to be greeted BY NAME as I stepped from the cab. Once again staff were able to accommodate my special needs. Bravo for another job well done! I will be back

Was this review helpful? Yes 1
Dallas, TX
Level Contributor
32 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

The Waldorf is a small oasis in a busy area of Chicago at the north end of Michigan Avenue/Gold Coast. It sits in a large tower, but the hotel has an intimate feel with less than 150 rooms. There are so many staff in the arrival area and lobby. We never waited in a line to check in or ask... More 

Was this review helpful? Yes 5
Wauwatosa
5 of 5 stars Reviewed 2 days ago NEW

Helpful, and nice staff. Good location. Clean large rooms, very quality room service. Had clothes presses within 30 minutes. Impressive bathroom in gold coast suite. I would recommend to anyone looking to stay in chicago.

Review collected in partnership with Waldorf Astoria

Was this review helpful? Yes 6
LAVAL, Canada
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

A magnificent hotel with high end service. Would definitely stay at this hotel again. Service provided by all staff was amazing. The location of this hotel is in the heart of the city. From the entrance to the room, the hotel is just beautiful!

Review collected in partnership with Waldorf Astoria

Was this review helpful? Yes 5
Austin, Texas
Level Contributor
18 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed 1 week ago

The Waldorf Astoria is an impressive property. We stayed in an upgraded suite (1200+ sq. ft) with a nice view of Chicago. The service was not on par to such a nice hotel. Most of the housekeeping staff doesn't understand English - and I mean really doesn't understand it. We speak Spanish and German in addition to English so I... More 

Was this review helpful? Yes 1
WAChicago, Assistant Director of Rooms at Waldorf Astoria Chicago, responded to this review

Dear SLinTexas, Thank you for sharing your feedback of your most recent visit at the Waldorf Astoria Chicago. I sincerely regret to read that we did not meet your service requirements and quite frankly ours as well. I have shared your feedback with the housekeeping management team and using your feedback to coach and train our team to ensure this... More 

New Orleans, Louisiana
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed 1 week ago

We had a wonderful weekend at the WA-Chicago. The service was extraordinary, from the spa to the bar! i believe that there was a front desk gentleman named Kevin who went above and beyond to accommodate our requests. It was the icing on the cake for our first trip to Chicago together and we are now spoiled after having stayed... More 

Was this review helpful? Yes 6
WAChicago, General Manager at Waldorf Astoria Chicago, responded to this review

Dear akantrow2, Thank you so much for taking the time to share your feedback of your recent visit to the Waldorf Astoria Chicago. It gives me great pleasure to read that our service team assisted in making your stay more enjoyable, especially our Guest Service Ambassador, Kevin. We are thrilled that we exceeded your expectations and will look forward to... More 

Charlotte, North Carolina
Level Contributor
96 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We had a super awesome corner suite, 1200 sq with fire place and balcony. Staff was super helpful and responsive to any requests. We will certainly return to this impressive property on our next Chicago visit

Was this review helpful? Yes 5
WAChicago, General Manager at Waldorf Astoria Chicago, responded to this review

Dear Todd S, Thank you so much for choosing the Waldorf Astoria Chicago as your hotel of stay during your trip to the Windy City. It gives me great pleasure to read that our service team assisted making your stay more comfortable. I am also delighted to read you found comfort in your spacious corner suite. We will look forward... More 

Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I picked my wife up from Midway Airport and planned to spend the evening in the city. Originally I had planned to book a Hilton Garden Inn, but opted instead to spurge and book a room at the Waldorf. When I arrived I was informed that the room type we had booked (a deluxe king) was sold out. Fortunately, our... More 

Was this review helpful? Yes 4
WAChicago, General Manager at Waldorf Astoria Chicago, responded to this review

Dear Robw04, Thank you so much for taking the time to share your candid feedback of your recent stay at the Waldorf Astoria Chicago. I am delighted to read that you enjoyed the hotel’s Presidential Suite and various amenities it had to offer from the Media Room to the well-appointed living and kitchen space. Our culinary team was delighted to... More 

Houston, United States
1 review
3 of 5 stars Reviewed 2 weeks ago

Great potential, average delivery. Spa was absolutely awesome. room service - great. room was just , eh. I'd like to say try somewhere else, but for heavens sake, this is the Waldorf. I'll figure something else out next time.

Review collected in partnership with Waldorf Astoria

Was this review helpful? Yes 1
TN
Level Contributor
57 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 stars Reviewed 2 weeks ago

From the moment we entered the hotel it was magical. We were upgraded to a suite that was complete with a comfortable bed, superb linens, a spotlessly clean floor and many other amenities. The Waldorf has a complementary car service and no one in the property accepts tipping as this is included, smart move. As a Diamond member of Hilton... More 

Was this review helpful? Yes 2
WAChicago, General Manager at Waldorf Astoria Chicago, responded to this review

Dear Paolosmom, Thank you so much for choosing the Waldorf Astoria Chicago as your hotel of stay during your trip to the Windy City. It gives me great pleasure to read you were able to receive your suite upgrade as a Hilton Diamond Member and enjoyed our amenities and complimentary car service. I am also delighted to read that our... More 

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Staying in Gold Coast

Neighborhood Profile
Gold Coast
Located just north of The Loop, Gold Coast is one of Chicago’s most affluent and popular neighborhoods. The original Playboy, Hugh Hefner, once had a mansion here. In addition to prestigious hotels, historic mansions and luxury high-rise apartments, you’ll also find upscale specialty boutiques and Michelin-starred restaurants. Walk along Oak Street for your shopping fix and dance through the night along Rush Street. The Newberry Library is also a great stop to check out noteworthy exhibits and rare book collections.
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