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Holiday Inn Chicago O'Hare

3.0 of 5 5615 N Cumberland Avenue, Chicago, IL 60631 (Formerly Clarion Hotel Barcelo - O'Hare Arpt)
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Holiday Inn Chicago O'Hare
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Holiday Inn Chicago O'Hare
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373 reviews from our community

Traveler rating
    87
    137
    85
    34
    30
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Holiday Inn Chicago O'Hare
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New York City, New York
1 review
2 of 5 stars Reviewed May 30, 2012

The Holiday Inn hotel was a wonderful stay but the "poor" rating I give is due to a person working in the restaurant area. Around lunch time on Tuesday I awaited my meal only to find that it wasn't what I asked for. This was of no problem to me until I made it known to a female server with... More 

Was this review helpful? Yes
Management response:

Dear Robert F, Thank you for your review regarding your recent experience. It is regrettable you were not satisfied with the service you received. I would like to address this with you further. I have sent you a private message to obtain more information about your stay. I look forward to hearing from you and being of further assistance. Sincerely,... More 

Saint Louis, Missouri
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed May 25, 2012

I drove into Chicago last Sunday night from St. Louis. I had an interview the next morning in downtown Chicago with the contestant coordinators from Jeopardy! and I didn't want to stay at that hotel (too pricey for me). After driving to the edge of downtown and then going on the Kennedy Expressway northwest towards O'Hare Airport, I came across... More 

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Irving, Texas
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed May 23, 2012

Executive room was almost only as big as a normal one king bed room. The furnishing was quite OK, even if not brand new. The bathroom was equipped with a dryer and all in all very neat. As for the location - it's right off the main freeway connecting the airport with downtown, so possibly quite noisy. I didn't really... More 

Was this review helpful? Yes
Management response:

Dear miwe_85, I would first like to thank you for taking the time to review our hotel. While we are right off of I-94 the noise level is very minimal. I am glad to inform you also of our free WIFI internet throughout the hotel and bar. We also have a complimentary business center in the hotel’s lobby. Hope to... More 

Lerum, Sweden
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed May 18, 2012

Great room, clean and ok looking. Very close to Blue line subway, 5 min walk. Comfortable bed Easy check-in. I arrived at 10 AM and had no problem checking in at that time. Breakfast should be included at that price.

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Traverse City, Michigan, United States
Senior Contributor
44 reviews 44 reviews
13 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed May 10, 2012

I had to stay here for a week on business and it was a longgggg week. First of all don't really count on the shuttle driver. The front desk will basically tell to take it up with him whenever you need to go somewhere. Make sure you call when you arrive at the airport too and don't expect it to... More 

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IHGCare, Guest Relations Manager at Holiday Inn Chicago O'Hare, responded to this review

Dear KyleEdmark, Thank you for staying with us and leaving a review. I am glad to see that you left some feed back on what you liked as well as what feel below your expectations. Our hotel is very proud of its level of service, cleanliness and quality of its product. I'm deeply sorry for any inconveniences you have experienced.... More 

Utah
Top Contributor
89 reviews 89 reviews
35 hotel reviews
54 helpful votes 54 helpful votes
2 of 5 stars Reviewed May 9, 2012

Good points first: This hotel is close to the O'Hare airport (this will also be a bad point), the bed was comfortable and the sheets and towels were very soft. The fridge and microwave came in handy. The front desk staff was okay; all young and immature. Bad points: The entire hotel needs an upgrade, the curtains and furniture were... More 

Was this review helpful? Yes 3
IHGCare, Guest Relations Manager at Holiday Inn Chicago O'Hare, responded to this review

Dear peacefulperfection, Thank you for taking the time to let us have your feedback via Trip Advisor following your recent stay at the Holiday Inn Chicago O'Hare. I was disappointed to read that you had a poor experience when you used the hotel & facilities available here and this is not the usual high standard of guest experience that we... More 

Shorewood, Illinois
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed May 9, 2012

HORRIBLE,HORRIBLE HORRIBLE!!!!! Hotel customer service the WORST! The hotel looked and smelled crummy!!!! It is run down!!! I usually do not write reviews but I told my wife I will not let this pass, there was music beating ALL NIGHT LONG, when I called the front desk at about 2am, they said they would send someone up, NEVER DID. At... More 

Was this review helpful? Yes 1
Rosemont, Illinois
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed May 8, 2012

One of the most run-down Holiday Inn's I've ever stayed at. The staff are friendly and the hotel bar has a wide variety of beer on tap. So I'll have to admit the face to face customer service is present, that and it's a great location near the airport with quick transportation by shuttle or Metro Transit downtown. The food... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Chicago O'Hare, responded to this review

Dear daninater, Thank you for taking the time to write your review. I do apologize for any inconvenience that you have experienced with the hotel conditions. I will follow up with the executive housekeeper to ensure that similar incidents won't happen again. Again, thank you for staying with us and we hope to serve you in the future. Regards, Brenda... More 

Grand Forks, ND
Senior Contributor
22 reviews 22 reviews
11 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed May 5, 2012

I traveled in a party of four women to a conference in Chicago and was not looking forward to an airport hotel, but the Holiday Inn was a great place to stay. The staff was very friendly and helpful, and the location near the train station made it easy to get around. We made use of the fitness center when... More 

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Ramallah
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 27, 2012

I stayed in the hotel 3 nights, the price was reasonable, i called the hotel once i arrived the airport, the shuttle arrived on time, the staff at the front desk were kind, helpful and cheerful, and the check in was efficient and went smoothly. the room was perfectly well sized cleen and convenient, the restaurant "Bar Louie" didnt have... More 

Was this review helpful? Yes 1
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Additional Information about Holiday Inn Chicago O'Hare

Address: 5615 N Cumberland Avenue, Chicago, IL 60631 (Formerly Clarion Hotel Barcelo - O'Hare Arpt)
Phone Number:
Location: United States > Illinois > Chicago > O'Hare
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Chicago O'Hare 3*
Number of rooms: 243
Reservation Options:
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Also Known As:
Holiday Inn Chicago o`Hare Hotel Chicago
Chicago Holiday Inn

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