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Holiday Inn Chicago O'Hare

3.0 of 5
5615 N Cumberland Avenue, Chicago, IL 60631 (Formerly Clarion Hotel Barcelo - O'Hare Arpt)
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Ranked #109 of 166 hotels in Chicago
3.0 of 5 stars 143 Reviews
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143 reviews from our community

What travelers say about this hotel
  • FREE parking(7)
  • Train station(4)
  • Rooms are clean(4)
  • Blue line(4)
  • Friendly and helpful(4)
  • Shuttle service(3)
  • Great location(3)
Traveler rating
    30
    48
    34
    12
    19
Only show reviews for Family (23) | Couples (39) | Business (37)
Date Rating
plesirgirl
Jakarta, Indonesia
Reviewer
5 reviews
2 helpful votes
3 of 5 stars Reviewed September 27, 2011

You can't sleep because you can hear the music sound from restaurant and it won't stop until 3 AM! It's ok if you are a person who can sleep anytime anywhere any condition, but not me. The room is good. You can even choose your preference pillow. The staff, some good and some are not really helpful, bet with your... More

Was this review helpful? Yes
Demetrius Hall, Manager at Holiday Inn Chicago O'Hare, responded to this review
October 9, 2011

While we're glad this guest enjoyed the location, we're not so happy to hear they weren't able to get proper rest due to the music in our restaurant. The managers do their best to monitor the volume levels but, occasionally, if there is live music or a big sports event, the crowd gets involved and it gets noisey. We hope... More

jllantin
Contributor
12 reviews
3 helpful votes
3 of 5 stars Reviewed September 26, 2011

I stayed at this hotel but unfortunately they missed cleaning my room for one day. The location is good either their food at the restaurant. Their shuttle was unable to bring me to pick up my rental car, because it was out of their way. They charge you for the newspaper but you should pick it on the front desk... More

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OTR22
Atlanta, Georgia
Contributor
16 reviews
6 helpful votes
3 of 5 stars Reviewed September 23, 2011

I stayed at this hotel while traveling on business for a meeting and found it to be not up to the standards I expect from a Holiday Inn. While the front desk staff was good, and the restaurant was very good, the rest of the hotel had issues. The fitness room was a disaster, broken equipment, no towels on two... More

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Demetrius Hall, Manager at Holiday Inn Chicago O'Hare, responded to this review
October 20, 2011

I want to thank this reviewer for taking time to let us know about their experience at our hotel. Our fitness center is routinely cleaned throughout the day, but we apologize for it being found in this condition. Also, we are having the carpet in our meeting rooms treated weekly, as well. We would like to welcome this guest back... More

43220
Upper Arlington, Ohio
Senior Contributor
30 reviews
6 helpful votes
3 of 5 stars Reviewed September 21, 2011

This is an older Holiday Inn that could stand another round of updating. But - the staff is very friendly, everything typically works in the rooms, and you cannot beat the location for the price. They have a free airport shuttle, plus it is in walking distance from the Blue Line Cumberland Station. I have used this hotel many times... More

Was this review helpful? Yes
Demetrius Hall, Manager at Holiday Inn Chicago O'Hare, responded to this review
September 23, 2011

We would like to thank the reviewer for their comments. We truly appreciate their business and hope they continue to stay with us when visiting the area. More

Martin K
Washington DC, District of Columbia
1 review
5 of 5 stars Reviewed September 9, 2011

On my anniversary celebration in America, this hotel proves to be the right choice I booked. After working one year as a hotel front desk admin. in the Country Inn & Suites, I am aware of the working standards in the hotel business. Nevertheless, this hotel proves to be worthy of it's price. I am certain to come back again... More

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Demetrius Hall, Manager at Holiday Inn Chicago O'Hare, responded to this review
September 17, 2011

We appreciate the time this reviewer took to write about their recent stay with us. The feedback means a lot to us and we're looking forward to their return. More

ATSgrl
SoDak
Senior Contributor
22 reviews
8 helpful votes
5 of 5 stars Reviewed September 2, 2011
1
person found this review helpful

Missed my connecting flight at Chicago O'Hare, needed a last minute hotel. This Holiday Inn had a pretty reasonable rate. So many airport-located hotels aren't in the best shape, but this property was a pleasant surprise. The king room was huge, nicely furnished and extremely clean. Like the vanity separate from the toilet/shower setup. Even had a microwave and fridge.... More

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Demetrius Hall, Manager at Holiday Inn Chicago O'Hare, responded to this review
September 5, 2011

We're glad to hear this reviewer enjoyed the hotel and had an enjoyable experience. We hope they give us an opportunity to serve them again when they return to Chicago. More

Tim E
Clovis, California
Senior Contributor
37 reviews
13 helpful votes
5 of 5 stars Reviewed August 27, 2011
1
person found this review helpful

This is another great Holiday Inn and it is in a very good location. It is about 14 miles from downtown but close to the airport with shuttle service, right across the street from the local commute train service (30 minutes to downtown) and it sits in a small town area with great restaurants and friendly people. Oh, and they... More

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Demetrius Hall, Manager at Holiday Inn Chicago O'Hare, responded to this review
September 5, 2011

Its great to know this reviewer enjoyed the convenience of our location. We hope they come again! More

pdscho
Chicago, Illinois
2 reviews
4 helpful votes
1 of 5 stars Reviewed August 23, 2011
1
person found this review helpful

Stayed while looking for a house since I was being transferred here from from Texas. Room was filthy. Empty shampoo bottles behind bathroom door, phone didn't even have a cord on it. Room was covered in dust and black spots on the bedding and bed skirt. They moved us to another room which was better but still very dusty. General... More

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Demetrius Hall, Manager at Holiday Inn Chicago O'Hare, responded to this review
September 5, 2011

It sounds like this reviewer was completely dissatisfied with their visit. Service and room conditions of this sort are not the norm for this property. It is an embarrassment for us as managers and employees of this hotel. We hope they will give us another opportunity to not only meet but exceed their expectations and, please, accept our apologies. More

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butterfly71Eagle_WI
Eagle, WI
Senior Reviewer
9 reviews
5 helpful votes
3 of 5 stars Reviewed August 21, 2011

Stayed one night for $88 plus tax (internet rate) 3rd floor facing Cumberland Ave. If you don't want to hear street noise or music from bar then request a higher floor and not facing the street. We could hear the music from Bar Louie which was below our room but since we were there for a night out we didn't... More

Was this review helpful? Yes
Demetrius Hall, Manager at Holiday Inn Chicago O'Hare, responded to this review
September 5, 2011

We appreciate the reviewer for taking time to provide such great detail about their stay and experience. I'm pleased they enjoyed the location but it sounds like we need to improve on cleanliness and service. This particular response will be shared with the necessary departments to ensure future guests aren't subjected to similar issues. We hope they will accept our... More

TimB144
Rochester, New York
1 review
4 of 5 stars Reviewed August 8, 2011

I brought one of my kids for a visit to my hometown of Chicago the last week in July. We booked a non smoking 2 double bed room with fridge and microwave. The room was supposed to be non-smoking but I could definitely smell old smoke that must have permeated the drapes, carpeting, etc. The room itself was fine and... More

Was this review helpful? Yes
Demetrius Hall, Manager at Holiday Inn Chicago O'Hare, responded to this review
September 5, 2011

It's great to know that this reviewer will come and see us again. We'll ensure that the staff is aware of any promotions and how to find the necessary information. Please come back soon! More

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Holiday Inn Chicago O'Hare Also Known As

  • Holiday Inn Chicago
  • Chicago Holiday Inn
Address: 5615 N Cumberland Avenue, Chicago, IL 60631 (Formerly Clarion Hotel Barcelo - O'Hare Arpt)

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