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Holiday Inn Chicago O'Hare

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5615 N Cumberland Avenue, Chicago, IL 60631 (Formerly Clarion Hotel Barcelo - O'Hare Arpt)
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1 room 1 adult
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497 Reviews from our TripAdvisor Community

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Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

Stayed for 3 days....its not the prettiest hotel, but they went out of their way to accommodate everything The shuttle will take you anywhere you need to go in the area not just the airport. If you need anything they'll get it for you The hotel bar has good food. The rooms were very clean

Helpful?
Thank Ortal B
Minneapolis, Minnesota
Level Contributor
782 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 389 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

After an issue with my flights and a lot of challenging American Airlines on the issue, they comped me a room while stuck in Chicago and it was the Holiday Inn. The Hotel was fine, not the best Holiday inn, but nice. They had a restaurant/bar on the main floor - Bar Louie and shuttle that ran about every half... More 

Helpful?
Thank TryppAdams
Level Contributor
93 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
2 of 5 stars Reviewed 2 weeks ago via mobile

I had to find a hotel for the night due to delays on my flight back to the UK. This was the closest to Chicago O'Hare airport. I wish that I had looked a little further a field!! It seemed like this place was a cheap place to stay which was good but the queues for the breakfast buffet in... More 

Helpful?
1 Thank Robbie B
Andy K, Front Office Manager at Holiday Inn Chicago O'Hare, responded to this review

Dear Robbie B, Thank you for your candid review about your stay.. We strive to make sure we provide great service. I will review your review with the entire team breakfast team to ensure we provide great service. I apologies about the condition of the hotel starting in late 2017 we do anticipate a remodel of the entire hotel. Contact... More 

Travelers are raving about these Chicago hotels

Madison, Wisconsin
Level Contributor
312 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 124 helpful votes
2 of 5 stars Reviewed 2 weeks ago

We stayed here recently with another couple to take advantage of their park and ride operation. We had booked two rooms off the internet. One room had the park and fly and the other did not as we brought only one vehicle between the four of us. The staff did not want to honor the park and fly agreement and... More 

Helpful?
Thank Marie R
Andy K, Front Office Manager at Holiday Inn Chicago O'Hare, responded to this review

Dear Marie R, Thank you for taking the time to write your review. I want to apologies about the issues you had at check in. I will coach my team to better understand our park and fly options.In regards to our shuttle service I would like to get some more information about your experiences contact me at akim@lakhanihospitality.com. I would... More 

Clermont, Florida
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 3 weeks ago via mobile

I asked upon check in when the bar stops serving food and was incorrectly told the wrong time. They closed the kitchen 30 minutes before the time I was told. I literally was trying to place my order exactly 30 mins before the time given to me upon check in, but no luck. What really got to me was the... More 

Helpful?
1 Thank dan d
Andy K, Front Office Manager at Holiday Inn Chicago O'Hare, responded to this review

Dear Dan D, Thank you for staying at the Holiday Inn Chicago O'Hare Area. I want to apologies about the service you received at "Bar Louie". On weekdays Bar Louie operates from 6am-2am and on the weekend from 6am-3am, however the kitchen closes at 1am. I will speak with the general manager of "Bar Louie" to ensure we provide service... More 

San Francisco, California
Level Contributor
43 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
2 of 5 stars Reviewed 3 weeks ago

I stayed here in early January. I had a 6am flight the next day, so staying a night near the airport was much more convenient for me than driving 2 hours in the early morning to get to O'Hare. The shuttle service from the airport was quite unreliable. When I arrived, I called the hotel for an estimate on when... More 

Helpful?
Thank Cecilia S
Andy K, Front Office Manager at Holiday Inn Chicago O'Hare, responded to this review

Dear Ceillia S, Thank you for staying at the Holiday Inn Chicago O'Hare Area. Our complementary shuttle service operates 24/7 365 days. Our shuttle time run ever 30-40 minutes bottom and top of the hour, however with traffic condition and weather related issues it may cause delay. We do make the best effort to ensure we pick up from the... More 

1 review
1 of 5 stars Reviewed 4 weeks ago

We went there and we waited for a long time before someone came to the front. We asked if there was a microwave in the room because according to the website we booked from, that was an amenity listed. The response was basically "You can't trust anything you see online so it's not our responsibility" How rude! We left to... More 

Helpful?
Thank Caroline K
Andy K, Front Office Manager at Holiday Inn Chicago O'Hare, responded to this review

Dear Caroline K, Thank you for your candid review. It look like we failed your expectation, I apologies for the lack of service you received. All of our room's comes with a Fridge and Microwave. It is our job to tell you what amenities are provided at the hotel. I agree with you 100% the responses from our staff was... More 

Peoria, Illinois
Level Contributor
24 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed December 19, 2015

The location is very convenient. It is really close to the airport. The building is really dated. The bed was really nice and the bar in the lobby had really good food. I would recommend it for a short stay.

Helpful?
Thank Becky S
Andy K, Front Office Manager at Holiday Inn Chicago O'Hare, responded to this review

Dear Becky S, Thank you for choosing the Holiday Inn Chicago O'Hare. Just wanted to let you know starting 2017 we will begin our renovation of the hotel which will address your concerns. I'm happy that you enjoy eating at "Bar Louie" We look forward to see you again! Happy New Years! Andy Kim Front Office Manager More 

Pune, India
Level Contributor
23 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed December 10, 2015

I must tell you the hotel has lovely rooms with kitchen attached, nice pool, gym and also free breakfast. The hotel is just 10 mins to the airport and hotel provides free pick-up/drop to the airport. Also, you can catch the train from Airport to Chicago downtown which takes an hour approx. You can also fine nearby shopping malls, restaurant... More 

Helpful?
Thank JoeHyd
Andy K, Front Office Manager at Holiday Inn Chicago O'Hare, responded to this review

Dear JoeHyd, Thank you for choosing the Holiday Inn Chicago O'Hare Area! I'm happy that you found our airport shuttle service to be convenient. As you can tell we are close to the "Blue Line" which can take you to downtown Chicago!. We are very convenient hotel being that were close to the airport. Thank you for your kind words... More 

London, Canada
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed December 6, 2015 via mobile

Very tatty hotel.. Basic amenities. Not the best holiday Inn we've stayed in.. Needs updating. Breakfast OK, evening meal in bar which doubled up as Breakfast room.. On the whole very average hotel and quite far from the airport too considering its an airport hotel!

Helpful?
Thank kate706
Andy K, Front Office Manager at Holiday Inn Chicago O'Hare, responded to this review

Dear Kate 706, Thank you for choosing the Holiday Inn Chicago O'Hare Area. Starting in 2017 we are expected to undergo a renovation, it will address the issues that you had brought up. We are only 10 to 15 mins away from O'Hare airport. We do offer a complimentary airport shuttle to and from the airport. Thank you for your... More 

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