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Holiday Inn Chicago O'Hare

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5615 N Cumberland Avenue, Chicago, IL 60631 (Formerly Clarion Hotel Barcelo - O'Hare Arpt)
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Holiday Inn Chicago O'Hare
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Holiday Inn Chicago O'Hare
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446 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Taylorville, Illinois
Level Contributor
36 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

We stayed here to drop off a friend at the airport. Checking in was very slow, as it took over 20 minutes. They may have been short staffed but was friendly when we finally got to the front of the line. The double room was quite small for 4 people, but it was clean and we managed. We found it... More 

Was this review helpful? Yes
Ricardo G, Front Office Manager at Holiday Inn Chicago O'Hare, responded to this review

Thank you for your feedback. We are sorry we fell below your expectations. We take the confidence our guests place in us very seriously and work diligently to rectify any unsatisfactory experiences. We hope you give us a chance in the future to show you how great our hotel is. More 

Springfield, IL
Level Contributor
73 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

Booked park n fly here via third party. Upon checkin, was told I didnt get the parking as booked. Showed how I booked it. Maybe third parties fault, but no effort by Holiday Inn to make it right, so I paid extra, thereby defeating the purpose of my intial booking. Upon my return home, I contacted the third party who... More 

Was this review helpful? Yes
Ricardo G, Front Office Manager at Holiday Inn Chicago O'Hare, responded to this review

Thank you for your feedback. We are sorry we fell below your expectations. We take the confidence our guests place in us very seriously and work diligently to rectify any unsatisfactory experiences. We hope you give us a chance in the future to show you how great our hotel is. More 

Travelers are raving about these Chicago hotels

Little Rock, Arkansas
2 reviews
1 of 5 stars Reviewed 1 week ago

The rooms are old and run down. They also aren't very well cleaned. It looks like it use to be a nice place, but its seen its prime years ago. The people at the front desk aren't very nice either. I caught Richardo in a bold face lie. My recommendation, pick somewhere else.

Was this review helpful? Yes
Ricardo G, Front Office Manager at Holiday Inn Chicago O'Hare, responded to this review

Thank you for your feedback. We are sorry we fell below your expectations. We take the confidence our guests place in us very seriously and work diligently to rectify and unsatisfactory experiences. We hope you give us a chance in the future to show you how great our hotel is. More 

Dortmund, Germany
Level Contributor
71 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
3 of 5 stars Reviewed 1 week ago

The title of my review might sound strange but I tell you why I would recommend it in a minute. The thing is that we were arriving in Chicago quite late and wanted a hotel that is not too far away from the airport and not too far away from downtown as we had only one day for sightseeing in... More 

Was this review helpful? Yes 2
Ricardo G, Front Office Manager at Holiday Inn Chicago O'Hare, responded to this review

Thank you for your feedback. We are sorry we fell below your expectations. We take the confidence our guests place in us very seriously and work diligently to rectify any unsatisfactory experiences. We hope you give us a chance in the future to show you how great our hotel is. More 

Saint Louis, Missouri
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 1 week ago

had a wonderfull time at this hotel from check in to check out...the staff was beyond helpfull and the restaurant in the hotel was very nice and had great specials..rooms were very comfy and pillows were so soft ...hotel is in a perfect spot with the blue line train in very easy walking distance and great food options are walkable..employees... More 

Was this review helpful? Yes
Ricardo G, Front Office Manager at Holiday Inn Chicago O'Hare, responded to this review

Thank you for your feedback. We were very happy to hear that you enjoyed your time spent at our Bar Louie. Please come back and stay with us the next time you are in the Chicago O'Hare area. More 

Lenoir, North Carolina
Level Contributor
45 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Aging property, worth what you pay. Somewhat convent to O'Hare and rental car drop off. We rode the train from the Cumberland station into the Loop area. About 35-40 minute ride. The king bed we had slept well. If you are a light sleeper, the airplanes fly over just prior to landing. Would stay again.

Was this review helpful? Yes
Ricardo G, Front Office Manager at Holiday Inn Chicago O'Hare, responded to this review

Thank you for your feedback. We were very happy to hear that you were able to get good sleep in one of our king size rooms. Please come back and visit us the next time you are in the Chicago O'Hare area. More 

Elkins Park, PA
Level Contributor
21 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We stayed here one night while in transit. The room was clean and comfortable. The front desk staff was helpful and friendly. The airport shuttle wait was almost 25-30 minutes. The ride to the airport was about 15 minutes.

Was this review helpful? Yes 1
Ricardo G, Front Office Manager at Holiday Inn Chicago O'Hare, responded to this review

Thank you for your comments. We appreciate the time you took to write this review. We were happy to hear that you were pleased with your room, and that you thought our desk staff was friendly and helpful. Please come back and stay with us the next time you are in the Chicago O'Hare area. More 

Wood Ridge, New Jersey
Level Contributor
17 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Stayed with a co worker for a meeting, beds were comfy pillows sucked. Restaurant was pretty good I stayed away from the buffet. Hotel CSR were all very nice. Shuttle was a tad slow to and from the airport and it was cold. But over all would stay again!

Was this review helpful? Yes
Ricardo G, Front Office Manager at Holiday Inn Chicago O'Hare, responded to this review

Thank you for your feedback. We are sorry we fell below your expectations. We hope you give us a chance in the future to show you how great our hotel is. More 

Monroe, Wi
Level Contributor
20 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I can't say enough about how they accommodated us. We had to attend a wake and funeral and talked to Maria, the head front desk attendant, and explained that we needed a noon check-in the following day so we can change and attend a wake. She was very pleasant and made sure that we had both rooms ready for us... More 

Was this review helpful? Yes 1
Ricardo G, Front Office Manager at Holiday Inn Chicago O'Hare, responded to this review

Thank you for your feedback. We were very happy to hear that Maria went above and beyond to make sure you were accommodated to the best of your needs. Please come back and visit us again the next time you are in the Chicago O'Hare area. More 

Warwickshire
Level Contributor
187 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed here for one night after a flight. Nice modern hotel with a clean spacious room and walk in shower. The reception staff greeted us well and were very helpful. We ate in the attached restaurant Harry Carey. It was Italian and had attentive staff. We had an Italian traditional chicken dish which was disappointing and lacking in flavour.... More 

Was this review helpful? Yes
Ricardo G, Front Office Manager at Holiday Inn Chicago O'Hare, responded to this review

Thank you for your comments. We were very happy to hear that our breakfast exceeded your expectations. Please come back and visit us the next time you are in the Chicago O'Hare area. More 

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