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Holiday Inn Chicago O'Hare

3.0 of 5 5615 N Cumberland Avenue, Chicago, IL 60631 (Formerly Clarion Hotel Barcelo - O'Hare Arpt)
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Holiday Inn Chicago O'Hare
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Holiday Inn Chicago O'Hare
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373 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Kansas City, Missouri
Contributor
18 reviews 18 reviews
8 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 1 week ago

Don't expect much when coming here. The room itself is fine and clean and I guess that's all that matters. I've had better stays at other hotels but since my husband and I were only here for the weekend, we wanted to try it out. I was drawn to this hotel due to the free parking and closeness to the... More 

Was this review helpful? Yes
Richard J, Front Office Manager at Holiday Inn Chicago O'Hare, responded to this review

Thank you for your feedback. I am truly sorry for the issues that you encountered during your time with us. That is not the level of service our loyal guests have come to expect. More 

Iowa City, Iowa
Senior Contributor
45 reviews 45 reviews
33 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This is a good place to stay in the O'Hare area. The room was clean and comfortable and the front desk staff really nice/helpful. There was construction going on, but it didn't impact our stay. The only things I could possibly complain about was that the hallway was smoky outside of our non-smoking room which lingered and finding the entrance... More 

Was this review helpful? Yes
Richard J, Front Office Manager at Holiday Inn Chicago O'Hare, responded to this review

Thank you for your comments. I was happy to read that you enjoyed your time with us, especially our friendly front desk staff. We hope you see you during your next trip to the O'Hare area. More 

Orlando, Florida
Reviewer
5 reviews 5 reviews
4 hotel reviews
5 of 5 stars Reviewed 4 weeks ago

Efficient is the start. It all began with the shuttle driver from the airport. He made sure I was getting on the correct shuttle as there are more than one Holiday Inn as well as being observant enough to take notice of me asking me where I was staying, thus I made this shuttle and did not have to wait... More 

Was this review helpful? Yes
Richard J, Front Office Manager at Holiday Inn Chicago O'Hare, responded to this review

Thank you so much for your comments. We were so happy to hear your wonderful comments on our hotel. We are glad that you had such a great interaction with our team members. We look forward to hosting you during your next trip to the O'Hare area! More 

1 review
4 of 5 stars Reviewed 4 weeks ago via mobile

My husband and I stay there this past summer for about 4 days. The front desk was very nice, polite and helpful we even got our room early which we were very thankful since we were traveling from FL. The resturant was amazing eat there about 3 out of the 4 days. The location was good for us not to... More 

Was this review helpful? Yes
Richard J, Front Office Manager at Holiday Inn Chicago O'Hare, responded to this review

Thank you for your feedback. We are so happy to hear that you had a great overall experience at our hotel. I was especially pleased to see that you enjoyed our great food in Bar Louie and our helpful front desk staff. We hope that you will return when you travel to the O'Hare area again! More 

Sao Paulo, SP
Top Contributor
98 reviews 98 reviews
56 hotel reviews
94 helpful votes 94 helpful votes
3 of 5 stars Reviewed November 18, 2014

We spent a night at the Holiday Inn. It is very conveniently location to jump on the El train or the expressway (to either ORD or Chicago). The parking is free and it offers a small gym. A new Mariano's supermarket is just down Cumberland Avenue. I thought the room furnishings were very dated and the carpet throughout very worn.... More 

Was this review helpful? Yes
Richard J, Front Office Manager at Holiday Inn Chicago O'Hare, responded to this review

Thank you for your feedback. I was happy to hear that you enjoyed our convenient location to the Cumberland blue line. I would like to apologize for the condition of the furnishings in your room. We have recently remodeled and have replaced many of the room furnishings. Thanks again and we hope to see you during your next visit to... More 

Linden, Michigan
1 review
1 of 5 stars Reviewed November 17, 2014

According to various reviews online, this hotel has allegedly had multiple known cases of bed bugs. Thought I am a huge supporter previously of IHG properties, you can add me to the list of those affected. On a recent business trip, my colleagues and I stayed at this hotel. The dated look to the property was not a show stopper,... More 

Was this review helpful? Yes
Richard J, Front Office Manager at Holiday Inn Chicago O'Hare, responded to this review

Thank you for your feedback. I am truly sorry for your experience. This is certainly not an ongoing issue at our hotel and I have sent you a private message to get further details into this. More 

Calabash, North Carolina, United States
1 review
4 of 5 stars Reviewed November 7, 2014

Short drive from O'Hare, and CTA Blue line is across the street. Outdoor pool as well is a nice addition for the summer. Rooms are not elaborate but comfortable, and Bar Louie off the lobby has pretty good eats.

Was this review helpful? Yes
Richard J, Front Office Manager at Holiday Inn Chicago O'Hare, responded to this review

Dear tgwelch, Thank you for your comments. I was pleased to hear that you enjoyed your time at our hotel. I was especially happy to hear you enjoyed our comfortable rooms and our restaurant on site. We look forward to hosting you during your next trip to the O'Hare area More 

Toronto, Canada
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed November 7, 2014

Run down and needs a facelift. Cockroaches in room, curtains not closeable, towels 'old', linen 'old', furniture 'old' and worn out - stay away. Staff were friendly - I did not complain as most of the things that went wrong would be the same In the next room.

Was this review helpful? Yes 1
Richard J, Front Office Manager at Holiday Inn Chicago O'Hare, responded to this review

Hi DonMarco222, Thank you for your comments. I am very sorry for the issues that occurred during your visit at our hotel. I have sent you a private message to discuss further. More 

Hartford, Alabama
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
3 of 5 stars Reviewed October 28, 2014

We stay at this hotel twice a year, and this year it wasn't a pleasant stay. The bathroom looked old and the toilet didn't flush properly. They had problems in the bathrooms in the lobby as well. It was impossible to get a good nights sleep, guests talking late at night and the maids talking in the morning. The staff... More 

Was this review helpful? Yes
Richard J, Front Office Manager at Holiday Inn Chicago O'Hare, responded to this review

Hi Runwaygirl2009, Thank you for your feedback. I would like to offer my sincerest apologies for the issues that occurred during you stay with us. Please know that these issues have been addressed and we look forward to your return visit to our hotel. More 

Madison, Wisconsin
Reviewer
5 reviews 5 reviews
3 hotel reviews
4 of 5 stars Reviewed October 19, 2014

I stayed at the Holiday for one night. I didn't stay for a lot of time. The basic amenities were there. The room was pretty comfortable and clean. A problem would be, I could hear the voices of the family next-door. There must be some problem with the sound insulation which must be looked into. The hotel staff were pretty... More 

Was this review helpful? Yes
Richard J, Front Office Manager at Holiday Inn Chicago O'Hare, responded to this review

Hi Debajyoti C, Thank you for your comments regarding your stay with us. I was happy to hear that you enjoyed our clean and comfortable rooms. I am sorry that you encountered some issues with noise during your time with us. Please know that we use your feedback to make sure that these issues do not occur again. Thanks again... More 

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Additional Information about Holiday Inn Chicago O'Hare

Address: 5615 N Cumberland Avenue, Chicago, IL 60631 (Formerly Clarion Hotel Barcelo - O'Hare Arpt)
Phone Number:
Location: United States > Illinois > Chicago > O'Hare
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Chicago O'Hare 3*
Number of rooms: 243
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Also Known As:
Holiday Inn Chicago o`Hare Hotel Chicago
Chicago Holiday Inn

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