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Hilton Chicago O'Hare Airport

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O' Hare International Airport, Box 66414, Chicago, IL 60666
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Hilton Chicago O'Hare Airport
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Hilton Chicago O'Hare Airport
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1,895 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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West Lafayette, Indiana
1 review
5 of 5 stars Reviewed yesterday NEW

I was staying Hilton Hotel because I have a flight in the morning of the next day. I highly recommend you guys who have a flight in the next day morning choose this hotel. I lost my Chanel Bag with my passport in either AVIS shuttle bus or back seat of the car I rent. Pedro Hernandez, Director of restaurants,... More 

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Canada
Top Contributor
119 reviews 119 reviews
52 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed yesterday NEW

Stayed overnight on a layover. Rooms are nice. Enjoyed the runway views. Ate at the sports bar which I found quite small considering the size of the hotel. Overall, I enjoyed my stay and would return.

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Michigan
Senior Contributor
27 reviews 27 reviews
9 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

This is a hotel where you do not pay for a class room, but for the location alone. It is clean and neat, but plain and basic. The rooms even appear a bit small. The prices are outrageous here for one reason: you are across the street from O'hare airport. Convenient is the watch word, but do not stay at... More 

Was this review helpful? Yes 1
HiltonOhareAirport, Executive Assistant to the General Manager at Hilton Chicago O'Hare Airport, responded to this review

Dear FranJimR: Thank you very much for both the positive and negative feedback you provided about our hotel on Trip Advisor. It is very important to us to ensure for a perfect guest experience and we are very sorry if we fell short of your expectations in some areas. There is no excuse for rude behavior from our team. Your... More 

Grand Rapids, Michigan
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW

Needed a room due to a cancelled flight, booked a room for partial day. Rate was very nice due to partial stay. Staff was very courteous and helpful. Pleasently suprised by the quality and condition of the room and comfort of the bed. Nice place to stay while in ohare area or if you flight gets delayed or canceled. Will... More 

Was this review helpful? Yes 2
HiltonOhareAirport, Executive Assistant to the General Manager at Hilton Chicago O'Hare Airport, responded to this review

Dear tconnoisseur: Thank you for taking the time to share your nice comments about us on Trip Advisor. We are so happy to know when our guests are satisfied with their overall experience here, as we make every effort to ensure that. We look forward to serving you again on your future visits! Sincerely, Anna Falco Executive Office More 

Washington, DC, United States
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 5 days ago NEW

1. Reservations did not match the service provided. We were placed in a SMOKER's Room when we had explicitly requested a NONSMOKING ROOM 2. Cost too high considering that there are other hotels in the vicinity that provide better service at about 2/3 of the cost. 3. To add insult to injury, the Wi-Fi was extra. 4. The beds were... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 2
HiltonOhareAirport, Executive Assistant to the General Manager at Hilton Chicago O'Hare Airport, responded to this review

Dear Luis P: We are very sorry to read the comments you posted about your stay with us on Trip Advisor. We are a 100% smoke-free hotel. None of our rooms are smoking rooms. We sometimes are unable to control if a guest still chooses to smoke in their room and when detected by housekeeping, it is reported and then... More 

Montreal, Canada
Contributor
19 reviews 19 reviews
13 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Stayed the night and flew the next morning. Warm welcome at check in, super cool walking to Terminal 2 in 5mn to check in and get my boarding passes. Had drinks and pizza at the Sports bar and could follow both NHL and NBA playoff games.. HOWEVER.. the noise in the room! One would think it would come from plane... More 

Was this review helpful? Yes 1
Vancouver
Contributor
18 reviews 18 reviews
11 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed 1 week ago NEW

Sorry to rant but it drives me nuts when hotels charge high rates for amenities on top of the room rate. It costs $20 to use the gym! I paid but I am so annoyed about it. A guy who was overweight came in for like 10-15 minutes. He paid almost $100 an hour at that per minute rate!!! It... More 

Was this review helpful? Yes 1
HiltonOhareAirport, Executive Assistant to the General Manager at Hilton Chicago O'Hare Airport, responded to this review

Dear Huckleberry: We are very sorry to read the comments you posted about our hotel on Trip Advisor, and feel badly about the poor impression you were left with. Our full service Fitness Center is complimentary to all Hilton HHonors Diamond, Gold and Silver members. The pool, sauna and steam room are complimentary to all guests. WiFi access is complimentary... More 

Kyoto, Japan
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

This hotel is in the ORD Airport, directly accessible from terminals. This makes it indispensable in my itinerary when I have a busy trip. I do not have to worry about early flight next morning, either after bad weather or unexpected delays.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
HiltonOhareAirport, Executive Assistant to the General Manager at Hilton Chicago O'Hare Airport, responded to this review

Dear Makoto T: Thank you so much for sharing your nice comments about us on Trip Advisor. We are encouraged to know that our hotel works out well for your busy traveling schedule. We will continue to make every effort to keep you comfortable here, and look forward to welcoming you back again in the future. Thank you for choosing... More 

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Michael Herman, Asst. Banquet Mgr. went above and beyond working with staff for a pharmaceutical event. He expedited last minute changes with food and set-up with a great attitude and was always available without calling or paging him. He is a great asset to Hilton Chicago O'Hare!

Was this review helpful? Yes 1
HiltonOhareAirport, Executive Assistant to the General Manager at Hilton Chicago O'Hare Airport, responded to this review

Dear Jerri M: Thank you for taking the time to share your kind accolades about Michael Herman of our Banquet team on Trip Advisor. Michael has been with us a long time and consistently goes above and beyond to take good care of our groups. We're glad to know his hospitality was well extended to you and your colleagues and... More 

Auckland, New Zealand
Top Contributor
150 reviews 150 reviews
45 hotel reviews
55 helpful votes 55 helpful votes
3 of 5 stars Reviewed 1 week ago

I had a 7-hour overnight layover. The card I was initially given would not open my door, so I had to return to the reception and wait for 5 minutes for someone to fix this. The corridor was messy and the room next door had a party going on, which kept me from sleeping. So my experience was average at... More 

Was this review helpful? Yes 1
HiltonOhareAirport, Executive Assistant to the General Manager at Hilton Chicago O'Hare Airport, responded to this review

Dear OceanRower: Thank you for the comments you shared about your experience with us on Trip Advisor. We sincerely apologize for any inconvenience and discomfort caused to you due to your key card not working and for the noise from your neighboring room. If the front office and/or security was made aware, they could have done a courtesy visit to... More 

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