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Hilton Chicago O'Hare Airport

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O' Hare International Airport, Box 66414, Chicago, IL 60666
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Hilton Chicago O'Hare Airport
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Hilton Chicago O'Hare Airport
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1,922 reviews from our community

Traveler rating
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    435
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    85
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305
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Columbus, Indiana
1 review
2 of 5 stars Reviewed yesterday NEW

Stayed there from May 19 to May 20 with family. They have no idea what is hospitality is all about. Right from Housekeeping to Front staff -extremely poos response with no courtesies.they are just like robot and work like a machine. They need to more go for training and needed to be educated. Will never stay there again...

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Los Angeles, California
Senior Contributor
43 reviews 43 reviews
18 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

This hotel is in the airport so you can walk from your gate to the hotel. The staff is great. Parking is very expensive (we had a rental). The hotel rooms needs to be upgraded. Beds were not comfortable. In addition we were told we had two queens but they were small queens. The hotels has several food/restaurant options. We... More 

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Travelers are raving about these Chicago hotels

Seattle, United States
1 review
2 of 5 stars Reviewed 2 days ago NEW

Dated, small room in need of paint and refurbishment. Breakfast bar had worst scrambled eggs I've had at any major hotel chain I've stayed at in the last 30 years, and the service there wasn't even adequate. I'd rather stay at a hotel further away from ORD and pay a taxi than ever stay at this Hilton again.

Review collected in partnership with Hilton Hotels & Resorts

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Bergschenhoek
Contributor
12 reviews 12 reviews
9 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Nice AirPort hotel close to exit gate The rooms are of à good quality Incheck & check out service excellent Beakfast nog of the quality you may expert by Hilton of you can forget thuis breakfast in thus hotel. Service was bad en price in relation to quality even worser.

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HiltonOhareAirport, Executive Assistant to the General Manager at Hilton Chicago O'Hare Airport, responded to this review

Dear Jelle M: Thank you for the comments you shared about us on Trip Advisor. While we are happy to know that you were pleased with our location and your accommodations and service at the front desk, we are very sorry for your breakfast experience not being up to your expectations. We are sharing your comments with our Executive Chef... More 

Claremont, CA
Contributor
16 reviews 16 reviews
10 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Many years ago we stayed at this hotel, situated in the middle of the O'Hare Terminals. If it were not for its convenient location, we would probably not have stayed here. The rooms (especially the bathrooms) are dated -- tile and wallpaper and baseboards and doors in the bathrooms are all showing signs of wear and tear. And the room's... More 

Was this review helpful? Yes 1
HiltonOhareAirport, Your recent review of the Hilton Chicago O'Hare Airport at Hilton Chicago O'Hare Airport, responded to this review

Dear Kate F: Thank you for all the feedback you provided about your stay with us on Trip Advisor. While it's good to hear that you were pleased with our location and with the helpfulness of our staff, we apologize for the series of mishaps you experienced with Room Service and also with some of the charges incurred. In room... More 

2 reviews
5 of 5 stars Reviewed 3 days ago NEW

Excellent Service - Very Friendly banquet staff and very efficient! Michael Herman was excellent to work with. He was always available. Our banquet server Dorys took great care of us. Our Convention Center Manager Erin Jackson was also great to work with.

Was this review helpful? Yes 1
HiltonOhareAirport, Executive Assistant to the General Manager at Hilton Chicago O'Hare Airport, responded to this review

Dear Melanie S: Thank you very much for taking the time to share your high ratings and kind accolades about us on Trip Advisor, with special mentions of Michael, Erin and Dorys. We have shared your posting with them and our management. We take pride in the many meetings we service here and are so happy to know that you... More 

UK
Top Contributor
65 reviews 65 reviews
39 hotel reviews
56 helpful votes 56 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

If you need a hotel close to the airport this is a good choice. Our room did smelll a little musty on arrival but this cleared with the help of (not particularly noisy) aircon. It was large and comfortable, and importantly quiet, enabling us to get a decent night's sleep after a transatlantic flight. There are reasonable drinking and eating... More 

Was this review helpful? Yes 1
HiltonOhareAirport, Executive Assistant to the General Manager at Hilton Chicago O'Hare Airport, responded to this review

Dear SAW51: Thank you for the comments you shared about us on Trip Advisor. We are encouraged to know that overall, you were satisfied with your stay, and will surely address some of your comments with our appropriate management team so that improvements can be made where feasible. We appreciate your recommending us for a close to airport property and... More 

Arlington, VA
Senior Contributor
48 reviews 48 reviews
19 hotel reviews
31 helpful votes 31 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

We went to a conference in the hotel, and it is so convenient to the airport with the underground walkway; we liked the room despite being a bit rundown (they have tried to improve it with new lamps sporting plugs for devices and modern-looking chairs and vanities) because we could see the action on the runway but had no noise... More 

Was this review helpful? Yes 1
HiltonOhareAirport, Executive Assistant to the General Manager at Hilton Chicago O'Hare Airport, responded to this review

Dear SallyEline: Thank you for the important and candid feedback you provided about our hotel on Trip Advisor. This helps us in our continual efforts to ensure for our guests' satisfaction. We apologize for some of the challenges you experienced, particularly at breakfast in Andiamo. We have shared your comments with our Food and Beverage management so that they may... More 

Mumbai (Bombay), India
Top Contributor
55 reviews 55 reviews
28 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 5 days ago NEW via mobile

We checked into the Hotel primarily for the convenience of its location . Ideal to walk into from a flight and to walk into an interstate bus as we were going on to champaign . For this purpose it is of course a great option . However , in terms of the interiors ( rooms) I must say it was... More 

Was this review helpful? Yes 1
HiltonOhareAirport, Executive Assistant to the General Manager at Hilton Chicago O'Hare Airport, responded to this review

Dear madhav24: Thank you for the feedback you provided about our hotel on Trip Advisor. Your comments are very important to us in our continual efforts to ensure for our guests' satisfaction. We are sorry for falling short of your expectations in some aspects. Our maintenance team has a schedule to put rooms out of order in low occupancy periods... More 

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