We arrived to Union Station via BNSF rail and took bus 151 to Michigan and Ontario. We made the short walk to the hotel. It was early, 10am, so we dropped our bag with the friendly bell staff (they also man the front door, greeting you) and headed out for the day. We got back at 130pm, well before the...
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Thank you for your review following your stay with us. We're pleased to hear you enjoyed our wonderful location, comfortable bedding, free wifi and superb guest services. Thank you again and we hope you visit us again soon!
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We found this hotel for US$60 on Hotwire.com and were more than happy with what we got for the price. The room was clean and modern, the location was perfect and the breakfast - although simple - was a pleasant addition considering the price. The front desk staff were friendly and helpful, even offering us umbrellas to cope with the...
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Thank you for your review following your November visit with us. We're pleased to hear you enjoyed your room, our fantastic location and excellent customer service. We hope to see you again soon!
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On the north end of downtown, this hotel offers the perfect location for dining and entertainment with out the hassle of transportation-everything is in walking distance! A variety of restaurants and clubs are all within several blocks.
The museums, parks and river are all a short bus ride away-take the 151 to get downtown.
Staff is knowledgeable about the CTA...
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Thank you for choosing to stay with us and for your review. We're thrilled you enjoyed our convenient location, knowledgeable staff, full breakfast and comfy beds and linens. We're so glad we were able to help you plan your activities in Chicago and you enjoyed your time here. Thank you and we look forward to seeing you again soon!
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Average little hotel with lots of potential. Great location friendly desk clerks. There has been extensive remodeling. However there is no attention to detail. The management is really lacking here. Breakfast was not up to normal Hoilday Inn Epxress standards. Although there has been updating damaged furniture carpet etc needs to be replaced. Door men sat in a room off...
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Thank you for staying with us and composing your review following your stay. We pride ourselves on exceptional customer service and are pleased you enjoyed our front desk service. Regarding your additional comments on our staff, we're looking into the issue and will conduct remedial training as necessary. Thank you again and we hope to see you soon.
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Stayed at the Holiday Inn Express for 2 nights. The room was beautiful furnished, but a little smallish. We loved the bathroom, it was quite spacious. The first night we had bad luck: There was a problem with the heating and in the morning we were down to 58 degrees F.... It was a general problem and it got solved...
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Thank you for your review and for staying with us in Chicago. We're happy toh ear you loved the room furnishings ad spacious bathroom. Regarding the issue with the heating in your room, we're glad we were able to fix it for you in a timely manner and are looking into the source of the problem. Thank you again for...
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Usual Holiday inn Express: small rooms, breakfast, wifi. Pros: central location, bonus for platinum members of Priorityclub in a form of 2500 points per stay, good prices. No obious cons. The room is not large, no upgrade is available, etc. I would definetely come there back again.
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Thank you for taking the time to write a response, we appreciate your feedback. We are glad to hear you enjoyed our great location.
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Location: very good location, only two quarters to Magnificent Mile, 15 min walt to Loop and Millenium park.
Room: small, but ok and clean. We had everything what we needed. Toiletries: shampoo, shower gel, hair conditioner. Free coffe, tee in the room. TV and hairdryer. Free Wi-Fi as Platinum member.
Service: Important component of each hotel is its staff. Cass...
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Thank you for taking the time to write a review, it is much appreciated. We will pass your kind words of our staff on. We are glad to hear enjoyed your trip and we hope to see you again soon.
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The hotel is located between Mag mile and La Salle in a perfect location. There are many hotels in the area but the prices will likely be higher. This is an utilitarian hotel, do not expect pampering here. At 85$/night it is great value downtown Chicago, including wifi and breakfast. Two blocks away from Grand station makes it easily accessible...
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Thanks for taking the time to write a response, we truly appreciate it. We are happy to hear you enjoyed our convenient location.
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Conveniently located but that's about it.
Free breakfast was good actually.
Room tiny! I really took my cat and could not swing it!!!
Funny old posters from The Cass Hotel give weekly rates of $10!
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Thank you for taking the time to compose a response, we appreciate your feedback. We are glad to hear you enjoyed our convenient location.
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Front desk did not recognize Platinum status and did not offer any elite benefits. The clerk who checked me in and out was unfriendly and cold. I was given a room so tiny that my walk-in closet at home is bigger! Internet connection required re-logging in every time the laptop reawakened from hibernation, which was annoying and time-consuming. The queen...
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Thank you for your recent stay while visiting Chicago. We certainly pride ourselves on customer service and communication. We appreciate that you shared your experience, especially as a frequent traveler, and we hope that your needs have been met through our post communication via other channels. We also will conduct remedial training as appropriate with our team to ensure the...
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