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Holiday Inn Express Hotel Cass

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640 North Wabash Ave, Chicago, IL 60611
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Holiday Inn Express Hotel Cass
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837 Reviews from our TripAdvisor Community

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Wisconsin
Level Contributor
59 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Hotel is in the heart of the shopping district. Awesome views from the 8th floor and up. Parking is steep but not beyond expected for the area. Good news is you won't need your car while you're here. Walking to all the sites, restaurants and even work. I would suggest having coffee in the breakfast area but then walk to... More 

Helpful?
Thank Irishgal121212
TODD V, General Manager at Holiday Inn Express Hotel Cass, responded to this review

Hi Irishgal121212 - Thank you very much for posting your review. We are thrilled to hear that you enjoyed your stay, and that you were able to visit neighboring restaurants. As a fully renovated historic hotel in the heart of the Loop, our rooms are comparable in size to similar hotels in the downtown Chicago area. Thank you again for... More 

Charlotte, North Carolina
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

I've stayed here several times with my husband, and we really enjoy it. It is in the middle of downtown Chicago, just a short walk to Michigan avenue. It's nice not being ON Michigan, because it's a bit quieter. There are a lot of great restaurant options near by, too. The rooms are on the smaller side, but they are... More 

Helpful?
Thank FPS625
TODD V, General Manager at Holiday Inn Express Hotel Cass, responded to this review

Hi Susan P - Thank you for your review following your recent stay with us. We are happy to learn that you and your husband enjoyed your visit to Chicago, as well as our hot, complimentary full breakfast spread. As a fully renovated historic hotel in the heart of the Loop, our rooms are comparable in size to similar hotels... More 

Level Contributor
31 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

The Holiday Inn Express Cass is located in River North but two blocks off the busy Magnificent Mile. It remains a centrally accessible area but it can feel a little tucked away. The hotel suffices as a value option as when we traveled, it offered the best combination of value and location. The free breakfast option was also unique for... More 

Helpful?
Thank WindyCity1255
TODD V, General Manager at Holiday Inn Express Hotel Cass, responded to this review

Hi WindyCity1255 - Thank you for your review following your recent stay with us. We are happy to hear that you enjoyed our hot, complimentary full breakfast spread. As a fully renovated historic hotel in the heart of the Loop, our rooms are comparable in size to similar hotels in the downtown Chicago area. Thank you for your feedback, and... More 

Chicago, Illinois
Level Contributor
46 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This location is excellent, next to all the best places for shopping and touring and eating. There are nearby very reasonably priced parking garages and I felt safe walking alone at all times. The reception was friendly, the rooms are as small if not smaller than those single rooms in Paris or London. There was no place to put my... More 

Helpful?
Thank MDGypsy
TODD V, General Manager at Holiday Inn Express Hotel Cass, responded to this review

Hi MDGypsy - Thank you for your review following your recent stay with us. We are happy to hear that our friendly staff was able to assist you. As a fully renovated historic hotel in the heart of the Loop, our rooms are comparable in size to similar hotels in the downtown Chicago area. We appreciate your feedback, and we... More 

Iowa
Level Contributor
175 reviews
116 hotel reviews
common_n_hotel_reviews_1bd8 181 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I have been to Chicago dozens of times over the years and have done many of the 4 and 5 star downtown properties. The HIE does not compete with them, but the price tag this time was nearly half! I know it's January and there are plenty of deals abounding everywhere in the city, but this is a small hotel... More 

Helpful?
2 Thank Viking94708
TODD V, General Manager at Holiday Inn Express Hotel Cass, responded to this review

Hi Viking94708 - Thank you for your review following your recent stay with us. We are happy to learn that you enjoyed your stay, and that our helpful staff was able to assist you. As a fully renovated historic hotel in the heart of the Loop, our rooms are comparable in size to similar hotels in the downtown Chicago area.... More 

Brooklyn, New York
Level Contributor
85 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 stars Reviewed 4 weeks ago

From the quality and friendly staff to the beauty of the hotel, this was a great stay. The location allows you to see the Magnificent Mile and this magnificent city. I greatly enjoyed the solitude of the trip and would definitely stay there again.

Helpful?
Thank Jazzgal67
TODD V, General Manager at Holiday Inn Express Hotel Cass, responded to this review

Hi Jazzgal67 - Thank you very much for posting your review. We are thrilled to hear that our friendly staff was able to assist you, and that you enjoyed our location in the heart of the Loop. Thank you again for your time and we look forward to seeing you soon. More 

Bangalore
Level Contributor
21 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The location was best, one can walk around the market and enjoy the city. Room was pretty small, with relatively large bathroom. Had the rooms bit bigger it would be helpful. Since we were staying for a night, it was ok. Bed was comfortable, breakfast has limited spread, and it gets crowded. With the money we paid, we feel it... More 

Helpful?
Thank Jim_Kim_mit
TODD V, General Manager at Holiday Inn Express Hotel Cass, responded to this review

Hi Jim_Kim_mit - Thank you for your review following your recent stay with us. We are happy to hear that you enjoyed your stay. As a fully renovated historic hotel in the heart of the Loop, our rooms are comparable in size to similar hotels in the downtown Chicago area. Thank you and have a nice day. More 

Lahore, Pakistan
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

Stayed there for 4 nights. From check- in to check- out it was smooth and professional. Rooms are small but neat and tastefully done. Its two blocks from magnificent mile and you are on walking distance from probably all the downtown attractions like Bean, Hancock observatory, millennium park, shopping areas etc. Cafes and restaurants are just a hop away. Room... More 

Helpful?
Thank hzaneb
TODD V, General Manager at Holiday Inn Express Hotel Cass, responded to this review

Hi hzaneb - Thank you for your review following your recent stay with us. We are happy to hear that you were able to visit neighboring restaurants, attractions and shops during your stay. Thank you for your feedback, and we hope to welcome you back in the future. Safe travels. More 

Level Contributor
12 reviews
4 of 5 stars Reviewed January 7, 2016 via mobile

Be advised, the rooms are smaller than you might expect. That being said, the staff are great. In fact, housekeeping staff were the best I've seen. The location is excellent, with lots of restaurants and attractions nearby. Breakfast is standard HIE fare. If you can get a room rate that includes valet service, you'll be very happy.

Helpful?
Thank Joe W
TODD V, General Manager at Holiday Inn Express Hotel Cass, responded to this review

Hi Joe W - Thank you for your review following your recent stay with us. We are thrilled to hear that our staff was able to assist you, and that you enjoyed your stay. As a fully renovated historic hotel in the heart of the Loop, our rooms are comparable in size to similar hotels in the downtown Chicago area.... More 

Beirut, Lebanon
Level Contributor
118 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
1 of 5 stars Reviewed January 4, 2016

first let me start by mention that the staff were excellent and helpful thanks to the wonderful miss jackie wilson and mrs tikishe cobbs . all the staff were nice and helpful and friendly . when i booked thru th RSNA i have been told that the hotewl had smoking rooms so that why i booked and asked specifically for... More 

Helpful?
Thank MustaphaEido
TODD V, General Manager at Holiday Inn Express Hotel Cass, responded to this review

Hi MustaphaEido - Thank you for your detailed review and for staying with us. As a fully renovated historic hotel in the heart of the Loop, our rooms are comparable in size to similar hotels in the downtown Chicago area. While we do our best to offer other rooms or upgrade based on your preferences, it isn’t always possible based... More 

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