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Holiday Inn Express Hotel Cass

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640 North Wabash Ave, Chicago, IL 60611
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Holiday Inn Express Hotel Cass
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Holiday Inn Express Hotel Cass
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690 reviews from our community

Traveler rating
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    314
    125
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Toronto, Canada
Reviewer
5 reviews 5 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

Long weekend trip to Chicago. This hotel was EXCELLENT! Fantastic location, excellent service and a great free breakfast each morning. The only downside was that the rooms are a bit small...and because its an older building it might be a bit noisy at times (i.e. you can hear people in the hallway)...but for the price you pay (and the location)... More 

Was this review helpful? Yes
TODD V, General Manager at Holiday Inn Express Hotel Cass, responded to this review

Hi mountainscratch - Thank you very much for posting your review. We are happy to hear you enjoyed your long weekend in Chicago, and that our friendly staff was able to assist you. As a fully renovated historic hotel in the heart of the Loop, our rooms are comparable in size to similar hotels in the downtown Chicago area. Thank... More 

Senior Reviewer
6 reviews 6 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

When I booked the Hotel Cass, the deciding factor was the hot breakfast. It makes vacation easier--quick meal & you can get going. The breakfast was very good & a great value! I had read that the rooms are small--they are indeed small, so if you are expecting a big, elaborate suite don't come here. But it is clean, it's... More 

Was this review helpful? Yes 2
TODD V, General Manager at Holiday Inn Express Hotel Cass, responded to this review

Hi Cindy E - Thank you for your review and for staying with us. We are happy to hear that you enjoyed our hot, complimentary full breakfast spread and that you were able to visit neighboring restaurants. Our helpful staff was glad to assist you during your stay. As a fully renovated historic hotel in the heart of the Loop,... More 

Cincinnati, Ohio
Contributor
17 reviews 17 reviews
16 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

excellent hotel. I stayed here for work on March 3-, and was welcomed by a friendly staff. I was also recognized as an IHG Platinum member. The staff gave me excellent directions to restaurants, and went over and above. Breakfast is delicious. Rooms were clean and very nice. Would stay here again in a heartbeat!

Was this review helpful? Yes
TODD V, General Manager at Holiday Inn Express Hotel Cass, responded to this review

Hi twinsdad5454 - Thank you very much for posting your review. We are happy to hear that you enjoyed your business trip to Chicago, and that our helpful staff was able to direct you to neighboring restaurants. We are proud to offer a hot, complimentary full breakfast spread to guests, and are glad you were able to join us for... More 

Senior Contributor
34 reviews 34 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This is the old Hotel Cass only modernized. It's had a facelift and is a comfortable place to stay. The rooms are small, but have what you need. It's Chicago, so you won't be spending a lot of time in your room anyway with so much to do and see. The king room our friends stayed in had a mini... More 

Was this review helpful? Yes
TODD V, General Manager at Holiday Inn Express Hotel Cass, responded to this review

Hi jctravelgirl - We appreciate your review. We are glad to hear that you enjoyed your stay, and that our friendly staff was able to assist you. As a fully renovated historic hotel in the heart of the Loop, our rooms are comparable in size to similar hotels in the downtown Chicago area. Thank you for your kind remarks about... More 

Southfield, Michigan
Contributor
18 reviews 18 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I really love the hotel yes the rooms are small but who comes to downtown chicago to stay in room the location was awesome I love the look of the hotel the staff was very friendly there was tons to eat in walking distance starbucks on the corner if in chicago for a visit will stay here again great price... More 

Was this review helpful? Yes
TODD V, General Manager at Holiday Inn Express Hotel Cass, responded to this review

Hi Vickeyloves - Thank you very much for posting your review. We are happy to hear that our helpful staff was able to assist you, and that you were able to visit neighboring restaurants. Thank you again for your time and we look forward to seeing you soon. More 

West Bend
Senior Contributor
35 reviews 35 reviews
15 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 3 weeks ago

My wife and I stayed at this property during St. Patty's Day 2015 and the night before flying out of Midway the next day. We were able to check-in at 10:30 am. The room's were quite small (typical of Chicago), but clean and comfortable. The front desk, valet, and door staff were fantastic. A quick walk from the sights of... More 

Was this review helpful? Yes
TODD V, General Manager at Holiday Inn Express Hotel Cass, responded to this review

Hi Av8ir2000 - Thank you very much for posting your review. We are happy to hear that you and your wife enjoyed your St. Patrick's Day in Chicago. We appreciate your kind words regarding our helpful staff. Thank you again for your review and we look forward to seeing you again soon! More 

Warrensburg, Missouri
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed 3 weeks ago

So we are IHG Platinum members and needed a place to stay overnight (we had a layover for some 13 hours). OK, no big deal, we'll get a room at the HIE downtown, go have dinner, come back to the hotel and relax until the flight the next day. We check in. No big deal, nice guy at the counter,... More 

Was this review helpful? Yes
TODD V, General Manager at Holiday Inn Express Hotel Cass, responded to this review

Hi John E - Thank you for your detailed review and for staying with us. As a fully renovated historic hotel in the heart of the Loop, our rooms are comparable in size to similar hotels in the downtown Chicago area. We appreciate your feedback regarding the noise from the toilet and from the hallways. We hope to welcome you... More 

Mexico City, Mexico
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed at this hotel for a couple of days before moving to a rented apartment. The hotel rooms are small, you must be aware of that, but they are clean and comfortable, and unless you plan on staying on the hotel room all day it's really not much of a problem. The hotel is well located, really close from... More 

Was this review helpful? Yes
TODD V, General Manager at Holiday Inn Express Hotel Cass, responded to this review

Hi Pamela P - Thank you very much for posting your review. As a fully renovated historic hotel in the heart of the Loop, our rooms are comparable in size to similar hotels in the downtown Chicago area. We are happy to hear that you enjoyed your stay, and that you were able to visit neighboring restaurants. We hope to... More 

Boston, Massachusetts
Top Contributor
66 reviews 66 reviews
13 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Great location - 1 block from the Magnificent Mile. Friendly efficient staff. Very European sized units. Typical HI Express breakfast but well stocked and clean. Walking distance to many venues and of course, shopping.

Was this review helpful? Yes
TODD V, General Manager at Holiday Inn Express Hotel Cass, responded to this review

Hi Ironmummy44 - Thank you for your review following your recent stay with us. We are glad you enjoyed our location in the heart of the Loop and also our hot, complimentary full breakfast spread. Thank you again for your time and we look forward to seeing you soon. More 

Louisville, Kentucky
Top Contributor
269 reviews 269 reviews
111 hotel reviews
658 helpful votes 658 helpful votes
2 of 5 stars Reviewed 4 weeks ago

My husband and I are Platinum Elite in this program. We are usually very happy with these hotels. This trip was the exception. HI Express took over the Hotel Cass. They acquired a classic hotel in a fabulous location. The rest is not good. I spent precious points to spend three days with my daughter on a job interview. We... More 

Was this review helpful? Yes 1
TODD V, General Manager at Holiday Inn Express Hotel Cass, responded to this review

Hi LLindaC - Thank you for your review and for staying with us. We’re happy you liked our location right in the heart of downtown Chicago. We greatly value a quiet and restful night sleep and this seems to be an exception to what the experience is typically like. Please know in the future we would greatly appreciate if you... More 

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