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Holiday Inn Express Hotel Cass

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640 North Wabash Ave, Chicago, IL 60611
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Holiday Inn Express Hotel Cass
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Holiday Inn Express Hotel Cass
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696 reviews from our community

Traveler rating
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    318
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Illinois
Senior Contributor
48 reviews 48 reviews
42 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We definitely enjoyed our two night stay at this hotel. The best reason to stay here is the location, but I think I have very high standards for cleanliness and was very comfortable here. The location was wonderful, very close to the Magnificent Mile with shopping, restaurants, and sightseeing. The room was small but clean. The staff was quite friendly,... More 

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Perth Australia
Senior Contributor
43 reviews 43 reviews
41 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

The breakfast here is a highlight. The pancakes were a great way to start the day. A little bit of bacon and it would have been perfect. The breakfast room is wonderful, really comfortable. The staff here are ok. A little bit of going through the motions goes on, they could be a little more personable. The hotel is fairly... More 

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Top Contributor
51 reviews 51 reviews
8 hotel reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed 1 week ago

Great location, close to everything. Reasonable pricing, good free breakfast and wifi. Tea/coffee available all day. Small but adequate clean rooms, with comfortable bed, super friendly staff. Highly recommend.

Was this review helpful? Yes
TODD V, Manager at Holiday Inn Express Hotel Cass, responded to this review

Dear VacationTravelReview, Thank you for your review and for staying with us recently VacationTravelReview. We're happy you had an excellent stay and took advantage of our complimentary, hot breakfast as well as our convenient location in the heart of downtown Chicago. We hope to welcome you back again very soon, VacationTravelReview. Thanks again. More 

Saint Louis, Missouri
Contributor
19 reviews 19 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 1 week ago

I love everything about this hotel. Great location, good free breakfast, coffee/tea/water available all day long. Very friendly customer service! Next to Eataly and trader joes. Perfect destination for shopping and sightseeing

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TODD V, General Manager at Holiday Inn Express Hotel Cass, responded to this review

Hi kasiokarolinka - We appreciate your review. Thank you for your kind remarks regarding our location in the heart of the Loop and our hot, complimentary full breakfast spread. We hope you enjoyed your stay and we look forward to seeing you again soon. More 

Minneapolis, Minnesota
Top Contributor
74 reviews 74 reviews
14 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed for three nights, full disclosure two of them were reward nights, so it was less than full price. Rooms were small which shouldn't be a surprise, our door needed a hard shoulder to open, but was clean and the beds were nice. The breakfast was better than most, and nicer for a Holiday Inn as well--really nice to not... More 

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TODD V, General Manager at Holiday Inn Express Hotel Cass, responded to this review

Hi FamilyAdventuresMN - Thank you for your review following your recent stay with us. As a fully renovated historic hotel in the heart of the Loop, our rooms are comparable in size to similar hotels in the downtown Chicago area. We are happy to hear that you enjoyed our hot, complimentary full breakfast spread and that our front desk staff... More 

Vancouver, Washington
Senior Contributor
45 reviews 45 reviews
22 hotel reviews
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed 2 weeks ago

All hotels, even the luxury ones, have some pluses and minuses. My purpose is to help you choose a hotel that works for you, by sharing both aspects, as I see them. I simply can't say enough good things about the staff at this hotel. Being a small hotel, they recognize you each day when you return, and it feels... More 

Was this review helpful? Yes 2
TODD V, General Manager at Holiday Inn Express Hotel Cass, responded to this review

Hi Karen B - Thank you for your review following your recent business trip to Chicago. We are happy to hear that our helpful staff was able to assist you, and that you enjoyed our urban location central to dining, shopping and more. We appreciate your feedback regarding our in-room amenities. Thank you again for your time and we look... More 

Toronto, Canada
Reviewer
5 reviews 5 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Long weekend trip to Chicago. This hotel was EXCELLENT! Fantastic location, excellent service and a great free breakfast each morning. The only downside was that the rooms are a bit small...and because its an older building it might be a bit noisy at times (i.e. you can hear people in the hallway)...but for the price you pay (and the location)... More 

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TODD V, General Manager at Holiday Inn Express Hotel Cass, responded to this review

Hi mountainscratch - Thank you very much for posting your review. We are happy to hear you enjoyed your long weekend in Chicago, and that our friendly staff was able to assist you. As a fully renovated historic hotel in the heart of the Loop, our rooms are comparable in size to similar hotels in the downtown Chicago area. Thank... More 

Senior Reviewer
6 reviews 6 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

When I booked the Hotel Cass, the deciding factor was the hot breakfast. It makes vacation easier--quick meal & you can get going. The breakfast was very good & a great value! I had read that the rooms are small--they are indeed small, so if you are expecting a big, elaborate suite don't come here. But it is clean, it's... More 

Was this review helpful? Yes 2
TODD V, General Manager at Holiday Inn Express Hotel Cass, responded to this review

Hi Cindy E - Thank you for your review and for staying with us. We are happy to hear that you enjoyed our hot, complimentary full breakfast spread and that you were able to visit neighboring restaurants. Our helpful staff was glad to assist you during your stay. As a fully renovated historic hotel in the heart of the Loop,... More 

Cincinnati, Ohio
Contributor
17 reviews 17 reviews
16 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 5 weeks ago via mobile

excellent hotel. I stayed here for work on March 3-, and was welcomed by a friendly staff. I was also recognized as an IHG Platinum member. The staff gave me excellent directions to restaurants, and went over and above. Breakfast is delicious. Rooms were clean and very nice. Would stay here again in a heartbeat!

Was this review helpful? Yes
TODD V, General Manager at Holiday Inn Express Hotel Cass, responded to this review

Hi twinsdad5454 - Thank you very much for posting your review. We are happy to hear that you enjoyed your business trip to Chicago, and that our helpful staff was able to direct you to neighboring restaurants. We are proud to offer a hot, complimentary full breakfast spread to guests, and are glad you were able to join us for... More 

Senior Contributor
35 reviews 35 reviews
6 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed March 30, 2015

This is the old Hotel Cass only modernized. It's had a facelift and is a comfortable place to stay. The rooms are small, but have what you need. It's Chicago, so you won't be spending a lot of time in your room anyway with so much to do and see. The king room our friends stayed in had a mini... More 

Was this review helpful? Yes 1
TODD V, General Manager at Holiday Inn Express Hotel Cass, responded to this review

Hi jctravelgirl - We appreciate your review. We are glad to hear that you enjoyed your stay, and that our friendly staff was able to assist you. As a fully renovated historic hotel in the heart of the Loop, our rooms are comparable in size to similar hotels in the downtown Chicago area. Thank you for your kind remarks about... More 

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