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Holiday Inn Express Hotel Cass

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640 North Wabash Ave, Chicago, IL 60611
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Holiday Inn Express Hotel Cass
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Holiday Inn Express Hotel Cass
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700 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Boston, Massachusetts
Contributor
17 reviews 17 reviews
10 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 1 week ago

My cousin and I stayed at the Hotel Cass, Holiday Inn Express for four nights. Our ninth floor room was small, but very clean. The location was great. We walked to most sites and used cabs or CTA for our visits to family. The staff was courteous and helpful. The hotel provides breakfast. There is a Starbucks across the street... More 

Was this review helpful? Yes
TODD V, General Manager at Holiday Inn Express Hotel Cass, responded to this review

Hi JimKathy2014 - Thank you for your review following your recent stay with us. We are happy to hear that you and your cousin enjoyed your time in Chicago and that you enjoyed our location in the heart of the Loop. Thank you again for your time and we look forward to seeing you soon. More 

1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

There is a reason why this hotel is bottom 50% (#100 of 177 in Chicago) of area hotels and that's because it's average, not very good, not excellent, but average. As a business traveler, I'm not inclined to stay here again. There are plenty of other choices for similar prices. Hotel seems best suited for budget couple or single tourist... More 

Was this review helpful? Yes 2
TODD V, General Manager at Holiday Inn Express Hotel Cass, responded to this review

Hi AvgTravelGuy - Thank you for your detailed review and for staying with us. We have shared your comments with our team. As a fully renovated historic hotel in the heart of the Loop, our rooms are comparable in size to similar hotels in the downtown Chicago area. We hope to welcome you back in the future. More 

1 review
1 of 5 stars Reviewed 2 weeks ago

The room I was given, room 202, was directly above the lobby entrance. The windows wouldn't shut properly, thus allowing all of the noise of people coming and going to radiate right into the room, especially the individual standing on the sidewalk making phone calls on their speakerphone at 6 am. This also caused me to be constantly serenaded by... More 

Was this review helpful? Yes
TODD V, General Manager at Holiday Inn Express Hotel Cass, responded to this review

Hi Chris B - Thank you very much for posting your review. We appreciate your feedback and we hope that our front desk staff was able to help with the room issue you experienced. As a fully renovated historic hotel in the heart of the Loop, our rooms are comparable in size to similar hotels in the downtown Chicago area.... More 

Illinois
Senior Contributor
48 reviews 48 reviews
42 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We definitely enjoyed our two night stay at this hotel. The best reason to stay here is the location, but I think I have very high standards for cleanliness and was very comfortable here. The location was wonderful, very close to the Magnificent Mile with shopping, restaurants, and sightseeing. The room was small but clean. The staff was quite friendly,... More 

Was this review helpful? Yes 1
TODD V, General Manager at Holiday Inn Express Hotel Cass, responded to this review

Hi LissaJ41 - We appreciate your review. We are happy to hear that your 2-night stay with us was enjoyable and that our helpful staff was able to assist you. Thank you for commenting on our location in the heart of the Loop, and on our hot, complimentary breakfast spread. We hope you have a nice day. More 

Perth Australia
Senior Contributor
45 reviews 45 reviews
43 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The breakfast here is a highlight. The pancakes were a great way to start the day. A little bit of bacon and it would have been perfect. The breakfast room is wonderful, really comfortable. The staff here are ok. A little bit of going through the motions goes on, they could be a little more personable. The hotel is fairly... More 

Was this review helpful? Yes 1
TODD V, General Manager at Holiday Inn Express Hotel Cass, responded to this review

Hi meljup - Thank you very much for posting your review. We are happy to hear that you and your family enjoyed your stay with us and took advantage of our hot, complimentary full breakfast spread. Thank you again for your time and we look forward to seeing you soon. More 

Top Contributor
51 reviews 51 reviews
8 hotel reviews
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Great location, close to everything. Reasonable pricing, good free breakfast and wifi. Tea/coffee available all day. Small but adequate clean rooms, with comfortable bed, super friendly staff. Highly recommend.

Was this review helpful? Yes 1
TODD V, Manager at Holiday Inn Express Hotel Cass, responded to this review

Dear VacationTravelReview, Thank you for your review and for staying with us recently VacationTravelReview. We're happy you had an excellent stay and took advantage of our complimentary, hot breakfast as well as our convenient location in the heart of downtown Chicago. We hope to welcome you back again very soon, VacationTravelReview. Thanks again. More 

Saint Louis, Missouri
Contributor
19 reviews 19 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I love everything about this hotel. Great location, good free breakfast, coffee/tea/water available all day long. Very friendly customer service! Next to Eataly and trader joes. Perfect destination for shopping and sightseeing

Was this review helpful? Yes
TODD V, General Manager at Holiday Inn Express Hotel Cass, responded to this review

Hi kasiokarolinka - We appreciate your review. Thank you for your kind remarks regarding our location in the heart of the Loop and our hot, complimentary full breakfast spread. We hope you enjoyed your stay and we look forward to seeing you again soon. More 

Minneapolis, Minnesota
Top Contributor
74 reviews 74 reviews
14 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed for three nights, full disclosure two of them were reward nights, so it was less than full price. Rooms were small which shouldn't be a surprise, our door needed a hard shoulder to open, but was clean and the beds were nice. The breakfast was better than most, and nicer for a Holiday Inn as well--really nice to not... More 

Was this review helpful? Yes
TODD V, General Manager at Holiday Inn Express Hotel Cass, responded to this review

Hi FamilyAdventuresMN - Thank you for your review following your recent stay with us. As a fully renovated historic hotel in the heart of the Loop, our rooms are comparable in size to similar hotels in the downtown Chicago area. We are happy to hear that you enjoyed our hot, complimentary full breakfast spread and that our front desk staff... More 

Vancouver, Washington
Senior Contributor
45 reviews 45 reviews
22 hotel reviews
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed April 19, 2015

All hotels, even the luxury ones, have some pluses and minuses. My purpose is to help you choose a hotel that works for you, by sharing both aspects, as I see them. I simply can't say enough good things about the staff at this hotel. Being a small hotel, they recognize you each day when you return, and it feels... More 

Was this review helpful? Yes 3
TODD V, General Manager at Holiday Inn Express Hotel Cass, responded to this review

Hi Karen B - Thank you for your review following your recent business trip to Chicago. We are happy to hear that our helpful staff was able to assist you, and that you enjoyed our urban location central to dining, shopping and more. We appreciate your feedback regarding our in-room amenities. Thank you again for your time and we look... More 

Toronto, Canada
Reviewer
5 reviews 5 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed April 9, 2015

Long weekend trip to Chicago. This hotel was EXCELLENT! Fantastic location, excellent service and a great free breakfast each morning. The only downside was that the rooms are a bit small...and because its an older building it might be a bit noisy at times (i.e. you can hear people in the hallway)...but for the price you pay (and the location)... More 

Was this review helpful? Yes 1
TODD V, General Manager at Holiday Inn Express Hotel Cass, responded to this review

Hi mountainscratch - Thank you very much for posting your review. We are happy to hear you enjoyed your long weekend in Chicago, and that our friendly staff was able to assist you. As a fully renovated historic hotel in the heart of the Loop, our rooms are comparable in size to similar hotels in the downtown Chicago area. Thank... More 

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