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Holiday Inn Express Hotel Cass

3.0 of 5 Hotel   |   640 North Wabash Ave, Chicago, IL 60611
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Ranked #98 of 174 Hotels in Chicago
A recent review
5 of 5 stars reviewed 1 week ago
Marcia1362 Bourbonnais
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643 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Bourbonnais
Senior Reviewer
6 reviews 6 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

We normally stay at this Holiday Inn on January. It is in the heart of the city, 1 block west of Michigan Ave. Staff is very friendly and helpful. The rooms are small, but, tastefully decorated, and does have a big flay screen TV. They have a great breakfast included in the price (January is around $95, can't beat that).... More

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TODD V, Manager at Holiday Inn Express Hotel Cass, responded to this review

Dear Marcia1362, Thank you for your review and for staying with us in the past. We're happy to hear you found great value in our hotel, as well as enjoying our complimentary hot breakfast. We do hope to welcome you back again soon. Thanks Marcia1362. More

St. Louis, Missouri
Top Contributor
70 reviews 70 reviews
13 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 1 week ago

I have stayed at this hotel in the past and it never disappoints. The front desk staff are always happy to talk to and they will do whatever they can to ensure you have a great stay. Some of the rooms are small but that is normal for hotels in larger cities. The room was comfortable, with nice bed and... More

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TODD V, Manager at Holiday Inn Express Hotel Cass, responded to this review

Dear Mark R, Thank you for your review and for staying with us several times. We appreciate your loyal business and we're thrilled you have enjoyed your stays. Thank you again - we hope to see you soon. Thanks Mark. More

Saint Clair Shores, Michigan
Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago via mobile

Rooms are tiny, but hotel is in an excellent location. Walking distance to shopping and restaurants. Didn't spend too much time in the room so size didn't effect us. Valet parking is a reasonable price for Chicago.

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TODD V, Manager at Holiday Inn Express Hotel Cass, responded to this review

Dear Brie M, Thank you for your review and for staying with us. We're happy to read you took advantage of our convenient location, as well as the attractions in Chicago. We hope to welcome you back again soon. Thanks again. More

Senior Contributor
21 reviews 21 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This is a good hotel to stay in Chicago due to the great localization. Near the attractions, you will spend less than U$15,00 to go to the Chicago Theater, Skydeck, Navy Pear and other city attractions. The wifi is not so good during the night, when there is a lot of people in the hotel. The breakfast is normal but... More

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TODD V, Manager at Holiday Inn Express Hotel Cass, responded to this review

Dear Luizcarioca, Thank you for your recent review and for staying with us. We're thrilled to hear you had an excellent stay and took advantage of our convenient location in downtown Chicago. We're also happy you shared the travel tip for others to earn their loyalty points. Thanks again Luizcarioca. More

Agra, India
Contributor
11 reviews 11 reviews
4 of 5 stars Reviewed 3 weeks ago

I stayed for a night at the Holiday Inn Express Hotel Cass while on a transit through Chicago.. Its location is quite convenient.. about 15-20 mins walk from the nearest station (to the airport), I could walk with light luggage to explore the surrounding area. However, I would recommend you to take a cab if you have heavy luggage or... More

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TODD V, General Manager at Holiday Inn Express Hotel Cass, responded to this review

Hi aki-g_1235 - Thank you for sharing your feedback with us following your recent stay. We are glad you enjoyed our convenient location and that you were able to take advantage of our hot, complimentary breakfast spread. Thank you for choosing Hotel Cass. Safe travels. More

Kalamazoo, MI
Senior Contributor
24 reviews 24 reviews
21 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 3 weeks ago

it depends on what type of traveler you are whether or not this is the right hotel for you if you're that person who always says I'm just sleeping in the room I don't care what it looks like this is the perfect place for you the rooms are very tiny even being in the room alone I felt a... More

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TODD V, General Manager at Holiday Inn Express Hotel Cass, responded to this review

Hi Donnie3217 - Thank you for posting your review. As a fully renovated historic hotel in the heart of the Loop, our rooms are comparable in size to similar hotels in the downtown Chicago area. We are happy to hear that you enjoyed our hot, complimentary full breakfast spread and that our helpful staff was able to assist you. Safe... More

Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Boy, did I make a mistake booking this hotel! I travel often and use either Hampton Inn, Courtyard, or Holiday Inn Express. This is the tiniest room I have experienced outside of Europe. 18 inches between the bed and desk. Closet so small there is no place to put your roller bag. Ironing board isn't even full size! It's a... More

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TODD V, General Manager at Holiday Inn Express Hotel Cass, responded to this review

Hi Roger R - Thank you for sharing your feedback with us. As a fully renovated historic hotel in the heart of the Loop, our rooms are comparable in size to similar hotels in the downtown Chicago area. Again, we appreciate your review. Safe travels. More

Bangalore, India
Senior Contributor
22 reviews 22 reviews
15 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Nice and Clean hotel but the room size is a big disappointment. Walking around the bed was so difficult. Good for 1 night stay. Simple furnishing.. typical american breakfast nothing great about it..could have been better... good internet connectivity .. pleasant reception desk ... very efficient and fast. great location but finding a cab can be a issue.

Was this review helpful? Yes 1
TODD V, General Manager at Holiday Inn Express Hotel Cass, responded to this review

Hi Jayesh D - Thank you for posting your review. As a fully renovated historic hotel in the heart of the Loop, our rooms are comparable in size to similar hotels in the downtown Chicago area. We are happy to hear that our helpful staff was able to assist you and that you enjoyed our complimentary Wi-fi. Thank you again... More

Ann Arbor, Michigan
Senior Contributor
42 reviews 42 reviews
12 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 4 weeks ago

First off the good: 1) Great Location 2) Comfortable bed and pillows. The average: 1) Typical IH express breakfast, not very good but free and hot. The bad: 1) Smallest room in my life I have ever been in. I about pissed myself when I read below from management that "In terms of the size, our rooms are spacious and... More

Was this review helpful? Yes
TODD V, General Manager at Holiday Inn Express Hotel Cass, responded to this review

Thank you for your review and for staying with us. We’re happy to hear you took advantage of our central location in downtown Chicago and found our beds to be comfortable. We do take all reviews into careful consideration. Our team members, including our doormen, are trained to take great care of our guests’ items. If you would like to... More

Bangkok, Thailand
Senior Contributor
42 reviews 42 reviews
30 hotel reviews
47 helpful votes 47 helpful votes
2 of 5 stars Reviewed October 17, 2014

Okay, so the location is about perfect. However, for a LOT of money, you get a TINY room with noisy hallways and packed breakfast. This didn't feel like HIE. Now, I chose it because it was close to the Magnificent Mile (and it is very close). Still, I would expect more for over $200 a night. Our view was a... More

Was this review helpful? Yes 2
TODD V, General Manager at Holiday Inn Express Hotel Cass, responded to this review

Hi SuperFlyTNT2011 - Thank you for your detailed review and for staying with us. We are happy to hear you enjoyed our urban location steps away from the city's finest shopping, dining and attractions. As a fully renovated historic hotel in the heart of the Loop, our rooms are comparable in size to similar hotels in the downtown Chicago area.... More

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Additional Information about Holiday Inn Express Hotel Cass

Address: 640 North Wabash Ave, Chicago, IL 60611
Phone Number:
Location: United States > Illinois > Chicago
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Express Hotel Cass 3*
Number of rooms: 174
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Also Known As:
Holiday Inn Express Chicago
Holiday Inn Chicago

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