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Holiday Inn Express Hotel Cass

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640 North Wabash Ave, Chicago, IL 60611
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Holiday Inn Express Hotel Cass
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Holiday Inn Express Hotel Cass
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686 reviews from our community

Traveler rating
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    311
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Senior Contributor
25 reviews 25 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed yesterday NEW

This is the old Hotel Cass only modernized. It's had a facelift and is a comfortable place to stay. The rooms are small, but have what you need. It's Chicago, so you won't be spending a lot of time in your room anyway with so much to do and see. The king room our friends stayed in had a mini... More 

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Southfield, Michigan
Contributor
18 reviews 18 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I really love the hotel yes the rooms are small but who comes to downtown chicago to stay in room the location was awesome I love the look of the hotel the staff was very friendly there was tons to eat in walking distance starbucks on the corner if in chicago for a visit will stay here again great price... More 

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West Bend
Senior Contributor
33 reviews 33 reviews
15 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

My wife and I stayed at this property during St. Patty's Day 2015 and the night before flying out of Midway the next day. We were able to check-in at 10:30 am. The room's were quite small (typical of Chicago), but clean and comfortable. The front desk, valet, and door staff were fantastic. A quick walk from the sights of... More 

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TODD V, General Manager at Holiday Inn Express Hotel Cass, responded to this review

Hi Av8ir2000 - Thank you very much for posting your review. We are happy to hear that you and your wife enjoyed your St. Patrick's Day in Chicago. We appreciate your kind words regarding our helpful staff. Thank you again for your review and we look forward to seeing you again soon! More 

Warrensburg, Missouri
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

So we are IHG Platinum members and needed a place to stay overnight (we had a layover for some 13 hours). OK, no big deal, we'll get a room at the HIE downtown, go have dinner, come back to the hotel and relax until the flight the next day. We check in. No big deal, nice guy at the counter,... More 

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TODD V, General Manager at Holiday Inn Express Hotel Cass, responded to this review

Hi John E - Thank you for your detailed review and for staying with us. As a fully renovated historic hotel in the heart of the Loop, our rooms are comparable in size to similar hotels in the downtown Chicago area. We appreciate your feedback regarding the noise from the toilet and from the hallways. We hope to welcome you... More 

Mexico City, Mexico
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

We stayed at this hotel for a couple of days before moving to a rented apartment. The hotel rooms are small, you must be aware of that, but they are clean and comfortable, and unless you plan on staying on the hotel room all day it's really not much of a problem. The hotel is well located, really close from... More 

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TODD V, General Manager at Holiday Inn Express Hotel Cass, responded to this review

Hi Pamela P - Thank you very much for posting your review. As a fully renovated historic hotel in the heart of the Loop, our rooms are comparable in size to similar hotels in the downtown Chicago area. We are happy to hear that you enjoyed your stay, and that you were able to visit neighboring restaurants. We hope to... More 

Boston, Massachusetts
Top Contributor
60 reviews 60 reviews
12 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Great location - 1 block from the Magnificent Mile. Friendly efficient staff. Very European sized units. Typical HI Express breakfast but well stocked and clean. Walking distance to many venues and of course, shopping.

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TODD V, General Manager at Holiday Inn Express Hotel Cass, responded to this review

Hi Ironmummy44 - Thank you for your review following your recent stay with us. We are glad you enjoyed our location in the heart of the Loop and also our hot, complimentary full breakfast spread. Thank you again for your time and we look forward to seeing you soon. More 

Louisville, Kentucky
Top Contributor
269 reviews 269 reviews
111 hotel reviews
655 helpful votes 655 helpful votes
2 of 5 stars Reviewed 2 weeks ago

My husband and I are Platinum Elite in this program. We are usually very happy with these hotels. This trip was the exception. HI Express took over the Hotel Cass. They acquired a classic hotel in a fabulous location. The rest is not good. I spent precious points to spend three days with my daughter on a job interview. We... More 

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TODD V, General Manager at Holiday Inn Express Hotel Cass, responded to this review

Hi LLindaC - Thank you for your review and for staying with us. We’re happy you liked our location right in the heart of downtown Chicago. We greatly value a quiet and restful night sleep and this seems to be an exception to what the experience is typically like. Please know in the future we would greatly appreciate if you... More 

Washington DC, District of Columbia
Top Contributor
116 reviews 116 reviews
92 hotel reviews
82 helpful votes 82 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Not the worst place to stay in Chicago but definitely not the best! THE GOOD Location is very central just north of the loop and close walking distance to public transportation and Michigan Avenue. They night time front desk clerk was the highlight of this hotel by far. Wi-Fi worked well and was free on multiple devices, THE BAD The... More 

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TODD V, General Manager at Holiday Inn Express Hotel Cass, responded to this review

Hi ATLtoEUR767 - Thank you for your review following your recent stay with us. As a fully renovated historic hotel in the heart of the Loop, our rooms are comparable in size to similar hotels in the downtown Chicago area. Thank you again for your detailed review and for staying with us. We hope to welcome you back in the... More 

Charlotte, North Carolina
Contributor
16 reviews 16 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This place is a wonderful spot to stay while we roamed the windy city. We enjoyed staying in this hotel because it was all we needed during our stay - clean, warm, and dry. Room was tiny, like in most major cities, but had everything we needed. Nothing luxurious, but it did the job.Our only complaint was the coffee maker... More 

Was this review helpful? Yes 1
TODD V, Manager at Holiday Inn Express Hotel Cass, responded to this review

Dear Wordy76, Thank you for your review - we're thrilled you had a nice time in the Windy City and liked our convenient location in the heart of Chicago. We're also happy to hear you found good value in the price of the stay as well. Thanks again - we hope to welcome you back again soon Wordy76. More 

Northern WIsconsin
Contributor
13 reviews 13 reviews
8 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I like the location. Less than a block to real Chicago pizza. Neighborhood that we're not too afraid to walk around in the evening. Remembered the regular rooms were cramped, so paid 30 dollars a night more for king bed room. Slept good except one night at 2 am some "b____" wouldn't open the door for someone. Called the front... More 

Was this review helpful? Yes 1
TODD V, Manager at Holiday Inn Express Hotel Cass, responded to this review

Thank you for your detailed review and for staying with us. First, we're thrilled you were able to find some "real" Chicago pizza - delicious and a must in this city! We're also thrilled you had a great experience with our team members and we'll pass along your kind words. Our cancellation and booking policies are fairly standard in the... More 

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