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All 168 Chicago hotels

Holiday Inn Express Hotel Cass

3.0 of 5 Hotel   |   640 North Wabash Ave, Chicago, IL 60611
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74%
Ranked #94 of 168 hotels in Chicago
A recent review
4 of 5 stars reviewed 6 days ago
bestndwest Oklahoma City, Oklahoma, United States
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591 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (104)
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English first
Chicago, Illinois
Reviewer
3 reviews 3 reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

Please note that this hotel has a very noisy air conditioner on the roof, the rattling and noise are incredibly annoying and loud. The noise is constant in the summertime and impacts the entire area and it is very frustrating and disconcerting. It is a lovely neighborhood. The hotel manager has been informed and people in the neighborhood have complained... More

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Oklahoma City, Oklahoma, United States
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed 6 days ago NEW

This hotel has small rooms, but they are well appointed and comfortable. The free breakfast had a good variety of foods. Great location for a quick trip to the city. I loved the historical charm of the building.

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Chicago
1 review
2 of 5 stars Reviewed 1 week ago

Room overpriced and very small. Bed was right by door. Cleaning cart, towels etc left in hallway for long periods of time. Did not see the cleaning people. Elevator too slow. Too many people waiting to get on or off. Especially in morning. Breakfast was good. Plenty of room to sit, food was out and kept up and service people... More

Review collected in partnership with Easytobook.com

Was this review helpful? Yes
TODD V, General Manager at Holiday Inn Express Hotel Cass, responded to this review

Hello, Thank you for writing a review. As a fully renovated historic hotel in the heart of the Loop, our rooms are comparable in size to similar hotels in the downtown Chicago area.I will look into the situation of the cleaning carts in the halls. Thank you again for your review. More

Knoxville, Tennessee
Senior Contributor
22 reviews 22 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago

Really enjoyed staying here. Fran at the front desk was fantastic, very personable. Actually all the folks we encountered were very nice, always welcoming us back to the hotel. Like other reviewers have said the rooms are small but are very clean and utilize what little space well. I don't have a single legitimate complaint! Enjoyed the proximity to the... More

Was this review helpful? Yes
TODD V, General Manager at Holiday Inn Express Hotel Cass, responded to this review

Hi Sockie0117, Thank you for your review. I am glad Fran was able to help you, at Hotel Cass we pride ourselves on our helpful friendly service. Thank you again for your feedback, we hope to see you soon. More

Cheyenne, Wyoming
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

This hotel is quaint for sure, but the service, location, and price makes up for it. My fiance and I wanted to stay down in the city in a good location, but not pay a lot. We knew we would not be in our room very much because we would be sight seeing. This hotel gave us amazing customer services... More

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TODD V, General Manager at Holiday Inn Express Hotel Cass, responded to this review

Hi Christy H. Thank you for writing a review. I am glad you and your fiance enjoyed your time at Hotel Cass and took advantage of our location right in the heart of downtown Chicago. Thank you again for your review, and we hope to see you soon. More

Cincinnati, Ohio
2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Not more than 10 minutes after arrival on a Friday pm, while our car was in possession of the valet, I was ticketed ($60) by the city for lack of a front plate (my state does not enforce this requirement). Welcome to Chicago! Staff claimed ignorance of enforcement targeting of out-of-town arrivals, but can't help wonder about the coincidence. Staff... More

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel Cass, responded to this review

Dear bluemanmgv, Thank you for sharing your experience online. Your positive comments regarding the staff service is highly appreciated. On the other hand, I do want to take this time to apologize for the smaller rooms you received and challenges with the noise during your stay. Comments like these are of great importance to us and allow us to monitor... More

Silverthorne
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

I come to Chi town at least one time per year...and this was my first time in the Holiday Inn in the old Cass Hotel. The place was clean...and very accommodating! The rooms are quite small, however, I don't come to the city to spend time in the hotel. The continental breakfast is a great perk if you don't want... More

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TODD V, General Manager at Holiday Inn Express Hotel Cass, responded to this review

Hi Alex G, Thank you very much for writing a review. I am happy to hear that you enjoyed our hot, complementary breakfast, and location right in the heart of downtown Chicago. Thank you again, hope to see you again the next time you are in Chicago. More

Greenville, Wisconsin
Top Contributor
82 reviews 82 reviews
18 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This hotel is within walking distance of Navy Pier, Lincoln Park Zoo (about 2.5 miles but a nice walk) and the heart of the city. The rooms are small but clean and the beds are very comfortable. The breakfast is decent. We would stay again if we got a good rate. The location alone makes it worthwhile.

Was this review helpful? Yes
TODD V, General Manager at Holiday Inn Express Hotel Cass, responded to this review

Hi jpbiwer, Thank you very much for writing a review. I am happy to hear you enjoyed our location, and the complementary hot breakfast. Thank you so much again. Hope to see you soon. More

Omaha,NE
Contributor
14 reviews 14 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

If you are in Chicago, this Hotel is right for you, nice rooms, size of rooms are typical, the staff is wonderful they are caring and attentive at every turn. Please give them a chance hotel is close to everything, we were able to walk to all sorts of things. Got lots of exercise

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TODD V, General Manager at Holiday Inn Express Hotel Cass, responded to this review

Hi Ike1970, Thank You for taking the time to write a review. I am happy to hear that you enjoyed our location right in the heart of downtown Chicago, steps away from the best food, shopping and attractions. We would love to have you again the next time you are in Chicago. Thank you again for your review. More

San Antonio, Texas
Contributor
11 reviews 11 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

We have a family of 5 and arrived on a Sunday and left on a Wednesday to book 2 rooms on the 8th floor. The rooms are small but clean and served our purpose. The service from the front desk to the cleaning staff was great. They made us feel welcome and assisted as needed. The breakfast allowed us to... More

Was this review helpful? Yes
TODD V, General Manager at Holiday Inn Express Hotel Cass, responded to this review

Hello benzacki, thank you for your review. Thank you for choosing to spend you family vacation at the Hotel Cass. I am glad you took advantage of our location right in the heart of downtown Chicago, steps away from the city's finest shopping, dining and attractions. Thank you again for posting your review. Todd More

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Additional Information about Holiday Inn Express Hotel Cass

Address: 640 North Wabash Ave, Chicago, IL 60611
Phone Number:
Location: United States > Illinois > Chicago
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Express Hotel Cass 3*
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Also Known As:
Holiday Inn Express Chicago
Holiday Inn Chicago

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Wheelchair access
Hotel Style
#74 Romantic Hotel in Chicago #97 Business Hotel in Chicago
Hotel Class
Official Description (provided by the hotel)
Welcome to our Holiday Inn Express Magnificent Mile Hotel. Our downtown Chicago hotel, conveniently located off Michigan Avenue on the Magnificent Mile, is situated in the heart of Chicago near several businesses and attractions. Business travelers will appreciate our downtown Chicago hotel location near major companies such as Deloitte, Boeing, AT&T, Sun Microsystems, Computer Sciences Corp. and Northwestern Hospital. Flying into Chicago? Our Chicago hotel is close to O'Hare (18 miles) and Midway (12 miles) Airports, saving time for the busy executive. Staying at this landmark Chicago hotel will make it easy to visit popular Chicago attractions like the Shedd Aquarium, the Art Institute, Navy Pier, Lincoln Park Zoo and Millennium Park. Catch a game with one of the 16 professional sports teams in town. At our Chicago downtown hotel, you're just 2 blocks away from Michigan Ave, Chicago's Magnificent Mile. Newly renovated, this historic Holiday Inn Express Magnificent Mile hotel has 175 guestrooms and 3 suites. The public areas reflect 1920s Beaux Arts' architecture and feature a great room with comfortable seating areas for the complimentary Express Start breakfast. Our Chicago hotel provides a chic, urban setting that is Wi-Fi friendly, stylishly updated and convenient to downtown businesses and attractions. Whether you visit Chicago for business or vacation travel, stay comfortably at our Magnificent Mile hotel. ... more   less 
Number of rooms
174

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