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Holiday Inn Express Hotel Cass

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640 North Wabash Ave, Chicago, IL 60611
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Holiday Inn Express Hotel Cass
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721 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Windsor, Canada
2 reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

This property is in a great location, two blocks off Michigan or golden mile but mid way between the pier and shops. There has been people saying rooms are small, they are but very European looking and more than effectient for how long you are in the room. If you are looking at spending lots of time in room then... More 

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Bruce, South Dakota
Contributor
19 reviews 19 reviews
9 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

This hotel is an older hotel but kept up nicely and in a great location. Our room was so small that I could almost touch from one side to the other (slight exaggeration but only slight). No refrigerator. Bathroom very small. But price was right and the continental breakfast was awesome. This place is within walking distance to many many... More 

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TODD V, General Manager at Holiday Inn Express Hotel Cass, responded to this review

Hi s_vomacka - Thank you for your review following your recent stay with us. We are happy to hear that you enjoyed your stay, as well as our hot, complimentary full breakfast spread. As a fully renovated historic hotel in the heart of the Loop, our rooms are comparable in size to similar hotels in the downtown Chicago area. Thank... More 

Houston, Texas
Senior Contributor
35 reviews 35 reviews
17 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Great location! We walked to the Navy Pier and all around the Miracle Mile. Hotel was clean and customer service was excellent. Room was small, but comfortable. Great price for a great location. One block off Michigan Avenue. Old hotel that has been renovated. Very charming.

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TODD V, General Manager at Holiday Inn Express Hotel Cass, responded to this review

Hi Cindy P - Thank you very much for posting your review. We are thrilled to hear that you enjoyed our location central to dining, shopping, attractions, and more. Thank you for your feedback regarding our helpful staff. As a fully renovated historic hotel in the heart of the Loop, our rooms are comparable in size to similar hotels in... More 

Canada
Contributor
19 reviews 19 reviews
5 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We stayed mid April 2015, the location of this Hotel is superb, the staff is amazing, pleasant, friendly and helpful at any time. It is clean and building is nice. The breakfast is good and breakfast area is pleasant not small. I did not give this hotel a 5 because the only small issue is the room was a little... More 

Was this review helpful? Yes
TODD V, General Manager at Holiday Inn Express Hotel Cass, responded to this review

Hi Giuseppa-1 - We appreciate your review. We are happy to learn that our friendly staff was able to assist you, and that you enjoyed our hot, complimentary full breakfast spread. As a fully renovated historic hotel in the heart of the Loop, our rooms are comparable in size to similar hotels in the downtown Chicago area. We hope to... More 

Reading, Pennsylvania
Top Contributor
100 reviews 100 reviews
12 hotel reviews
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

The location is really the standout for this Holiday Inn. Rooms are super tiny as other reviews have mentioned, but it's a city so don't expect too much. One adult and two children with multiple bags filled the room. It would not have worked if we had 2 adults and 2 children. No mini-fridge either. The breakfast area was fantastic... More 

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TODD V, General Manager at Holiday Inn Express Hotel Cass, responded to this review

Hi Brandi P - Thank you for your detailed review and for staying with us. We are happy to hear that you enjoyed our location in the heart of the Loop. We have passed on your feedback to our team and we hope to welcome you back in the future. More 

Bolton, United Kingdom
Contributor
14 reviews 14 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Stayed here for 2 nights in mid June,I found the hotel excellent for my needs. The rooms are small by American standards but clean and well equipped.The staff were friendly and helpful and had a great rapport with customers.The location is ideal being some 5-10 minutes walk to Michigan Avenue,far enough away for general prices to be cheaper yet near... More 

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TODD V, General Manager at Holiday Inn Express Hotel Cass, responded to this review

Hi Glyn P - Thank you very much for posting your review. We are thrilled to learn that our friendly staff was able to assist you and that you were able to visit neighboring restaurants during your trip to Chicago. As a fully renovated historic hotel in the heart of the Loop, our rooms are comparable in size to similar... More 

Ithaca, New York
Top Contributor
95 reviews 95 reviews
13 hotel reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed 1 week ago

I was surprised not to have a small refrigerator in the room, so could not save any meal left overs. Could not hang clothes in the closet (my jacket and pants would have been creased not hung). There was NO place to lay my suitcase down! Bathroom was very basic, and needed two flushes to empty the toilet. The desk... More 

Was this review helpful? Yes
TODD V, General Manager at Holiday Inn Express Hotel Cass, responded to this review

Hi NFL1 - Thank you very much for posting your review. We're happy to hear that you enjoyed our location and that our friendly staff was able to assist you. Thank you for your feedback on our hot, complimentary full breakfast spread. As a fully renovated historic hotel in the heart of the Loop, our rooms are comparable in size... More 

Gainesville, Florida (home of the Gators!)
Top Contributor
188 reviews 188 reviews
88 hotel reviews
168 helpful votes 168 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Overall a nice place, would probably stay again. The room is small, the bathroom very small. So small that you can't open the toilet lid with a full roll of TP on the roll! That bothers me, but even more you get everything wet trying to wash your hands. Stuff easily falls in the toilet. Overall, badly designed bathroom! But... More 

Was this review helpful? Yes 1
TODD V, General Manager at Holiday Inn Express Hotel Cass, responded to this review

Hi johndfffff - Thank you for your review following your recent stay with us. We are happy to hear that our helpful staff was able to assist you. As a fully renovated historic hotel in the heart of the Loop, our rooms are comparable in size to similar hotels in the downtown Chicago area. Thank you again for your time... More 

Manchester, United Kingdom
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

Nice Staff, nice breakfast, comfy beds, but right next door (10 ft) there is a small green area thats completely infested with Rats. These Rats are commonly running in front of the Hotel, i filmed it. The staff are aware and nothing can be done apparently. I tried to post on IHG but they will of course not post it.... More 

Was this review helpful? Yes 1
TODD V, General Manager at Holiday Inn Express Hotel Cass, responded to this review

Hi BernieHarris100 - Thank you for your review and for sharing your thoughts with us. We have investigated the review and can confirm that is not happening at our hotel. While we’re located in Chicago’s downtown area, we do not have a concern or an issue with that. We always make sure to uphold only the best cleanliness and safety... More 

Boone, North Carolina
Top Contributor
105 reviews 105 reviews
26 hotel reviews
42 helpful votes 42 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I know that hotel rooms in downtown Chicago are small, but this one takes small to a whole new level. My room basically had a bed. No real place to put my stuff. Even the closet was barely what I would call a closet. You could not hang up a pair of pants unless you folded them in half. They... More 

Was this review helpful? Yes
TODD V, General Manager at Holiday Inn Express Hotel Cass, responded to this review

Hi Oflieth - Thank you very much for posting your review. We are happy to hear that our friendly staff was able to assist you. As a fully renovated historic hotel in the heart of the Loop, our rooms are comparable in size to similar hotels in the downtown Chicago area. Thank you again for your time and we look... More 

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