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Holiday Inn Express Hotel Cass

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640 North Wabash Ave, Chicago, IL 60611
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Holiday Inn Express Hotel Cass
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736 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Sainte-Therese, Canada
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

The rooms are really small, but the location is extraordinary! Close to everything (25 minutes walk to the Navy Pier, 10 to Oak Street Beach, 2 to really good shopping). And the service is exceptional, we had a problem with our reserved shuttle to the airport and the staff made sure that we got in time to the airport, they... More 

Was this review helpful? Yes
Mairena del Aljarafe (Sevilla)
Level Contributor
29 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

This is a very basic hotel with small rooms and very basic breakfast. We stayed there on July 4th and they charged us US$ 500 for that night just because it is a holiday. It is a total rip-off considering that the rooms are very small and breakfast is very basic (a tiny buffet with plastic dishes and a small... More 

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Houston
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We had an unusually early flight and arrived at the hotel at 9 AM. Much to our surprise (and great relief since I was experiencing debilitating back pain), they had our room ready and allowed us to occupy it early. The hotel's hair dryer was broken but within minutes of our call, housekeeping brought up a brand new, still in... More 

Was this review helpful? Yes
TODD V, General Manager at Holiday Inn Express Hotel Cass, responded to this review

Hi luvcruzin50 - Thank you for your review following your recent stay with us. We are happy to hear that our helpful staff was able to assist you, and that you were able to visit neighboring restaurants and attractions. As a fully renovated historic hotel in the heart of the Loop, our rooms are comparable in size to similar hotels... More 

Detroit, MI
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

This is my 3rd time staying here at this hotel. Its my Chicago home! Staff is always ACES. Tikishia and the Midnight crew kept us bar hopping at great bars (Kingsten Nites and Mother Hubbard)and ordered great food! THANKS you guys. Jackie and the day crew were just as helpful. Hotel Cass still gets my vote as the BEST Chicago... More 

Was this review helpful? Yes
TODD V, General Manager at Holiday Inn Express Hotel Cass, responded to this review

Hi LadyP228 - Thank you for your review following your recent stay with us. We are happy to hear that our helpful staff was able to assist you, and that you were able to visit neighboring attractions. Thank you again for your review and we look forward to seeing you again soon! More 

Illinois
Level Contributor
35 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed here for one night during a quick trip to Chicago. The queen room was reasonably priced which was a bonus. Yes the rooms are small but it was very clean and the bed was comfortable. My only negative feedback about the room would be that there was not much space to set things on (only a small nightstand... More 

Was this review helpful? Yes
TODD V, General Manager at Holiday Inn Express Hotel Cass, responded to this review

Hi katydid1974 - Thank you for your review following your recent stay with us. We are happy to hear that you enjoyed your stay and that our helpful staff was able to assist you. As a fully renovated historic hotel in the heart of the Loop, our rooms are comparable in size to similar hotels in the downtown Chicago area.... More 

Beaver Island, Michigan
Level Contributor
40 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Location is good just a couple blocks from Michigan Ave. Breakfast is standard just "ok" continental. Bed pretty good but they are "Murphy " beds and rooms very small. I would not recommend if you plan to spend some time in your room as it is like a closet. All rooms small. For average cost of $180/night I would spend... More 

Was this review helpful? Yes
TODD V, General Manager at Holiday Inn Express Hotel Cass, responded to this review

Hi john m m - Thank you very much for posting your review. As a fully renovated historic hotel in the heart of the Loop, our rooms are comparable in size to similar hotels in the downtown Chicago area. We appreciate your feedback and we hope to welcome you back in the future. More 

Argyle, Texas
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We stayed here for four nights. The room was very small but nice. The bed was comfortable and the hotel was quiet. The free breakfast was as to be expected so it wasn't enough for my husband but would have been good for a family. The location was good for exploring the city. It was close to the pier, the... More 

Was this review helpful? Yes
TODD V, General Manager at Holiday Inn Express Hotel Cass, responded to this review

Hi jme0 - We appreciate your review. We are happy to hear that our helpful staff was able to assist you during your stay and we appreciate your feedback. As a fully renovated historic hotel in the heart of the Loop, our rooms are comparable in size to similar hotels in the downtown Chicago area. Thank you and have a... More 

Level Contributor
4 reviews
4 of 5 stars Reviewed 2 weeks ago

Definitely the tiniest room I have stayed in and I have spent a lot of time in NY. Although small, it was clean and a neat part of Chicago history. The staff couldn't have been any better...very polite and eager to please. They even gave us 2 umbrellas to take with us to tour the city while it rained. I... More 

Was this review helpful? Yes
TODD V, General Manager at Holiday Inn Express Hotel Cass, responded to this review

Hi Pat W - Thank you very much for posting your review. We are thrilled to learn that our friendly staff was able to assist you during your stay. As a fully renovated historic hotel in the heart of the Loop, our rooms are comparable in size to similar hotels in the downtown Chicago area. Thank you again for your... More 

Lansing, Michigan
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Everything was wonderful - the staff was exceptional. I took my bike and was nervous about leaving it anywhere, but they had no issues whatsoever with me taking it right to my room. The room was clean, and had everything I needed, and the bed was very comfortable. The free breakfast was delicious - way more than I expected -... More 

Was this review helpful? Yes 1
TODD V, General Manager at Holiday Inn Express Hotel Cass, responded to this review

Hi Leenieann - Thank you for your review following your recent stay with us. We are happy to hear that you enjoyed our hot, complimentary full breakfast spread, and that our helpful staff was able to assist you. We hope you have a nice day. More 

North Carolina
Level Contributor
33 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Not happy at all with my stay here. I called the front desk the night I checked in and asked if they had any rooms with a desk and chair available. The answer was no. I wanted to change rooms because there was no where for me to set up my laptop. Sitting on the very low bed wasn't cutting... More 

Was this review helpful? Yes
TODD V, General Manager at Holiday Inn Express Hotel Cass, responded to this review

Hi Sharon C - Thank you for your detailed review and for staying with us. While we do our best to offer other rooms or upgrade, it isn’t always possible based on availability and our capacity. We appreciate your feedback and we hope to welcome you back in the future. More 

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