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Holiday Inn Express Hotel Cass

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640 North Wabash Ave, Chicago, IL 60611
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1 room 1 guest
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Holiday Inn Express Hotel Cass
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755 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Oconomowoc, Wisconsin
Level Contributor
140 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 123 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

As others have reported, the pluses for this property include the nice staff, cleanliness, location, and price, the BIG negative is the size of the rooms. We got an "upgrade" to a room that barely holds a king sized bed...only one side table. I had to crawl in the bed from the bottom so my head doesn't hit the large... More 

Was this review helpful? Yes
TODD V, General Manager at Holiday Inn Express Hotel Cass, responded to this review

Hi zilphap - Thank you very much for posting your review. We are happy to hear that our friendly staff was able to assist you, and that you enjoyed your trip to Chicago. As a fully renovated historic hotel in the heart of the Loop, our rooms are comparable in size to similar hotels in the downtown Chicago area. We... More 

Norfolk, Nebraska
Level Contributor
6 reviews
4 of 5 stars Reviewed 4 days ago NEW

From start to finish, very nice. Booking online simple, front desk and front door staff very polite, courteous, knowledgeable - everyday. Nice free hot breakfast, accommodating attendant. Rooms are small but very comfortable will all amenities. Clean and quiet. I appreciate the extra security after 9pm. I am already planning to stay again. Thank you for a nice trip

Was this review helpful? Yes
TODD V, General Manager at Holiday Inn Express Hotel Cass, responded to this review

Hi D B - Thank you for your review following your recent stay with us. We are happy to hear that our helpful staff was able to assist you, and that you enjoyed our hot, complimentary full breakfast spread. Thank you again for your time and we look forward to seeing you soon. More 

San Diego, California
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 6 days ago NEW

While the location is superb, the rooms themselves are really small, I'd say half the size of an average studio. The hotel is located within walking distance of many attractions including millennium park and many restaurants. The complimentary breakfast is average at best but the staff is incredibly accommodating.

Was this review helpful? Yes
TODD V, General Manager at Holiday Inn Express Hotel Cass, responded to this review

Hi CALIcutie05 - Thank you for your review following your recent stay with us. We are happy to hear that our helpful staff was able to assist you and your family. As a fully renovated historic hotel in the heart of the Loop, our rooms are comparable in size to similar hotels in the downtown Chicago area. Thank you and... More 

scotland
Level Contributor
35 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
1 of 5 stars Reviewed 1 week ago

I was in the U.S from Australia for work and thought I'd take advantage of a few days in Chicago. I chose this hotel as an IHG member and despite the bad reviews I thought I'd give it a go. I wish I hadn't. The location may be ok but as are a lot of other hotels. My room was... More 

Was this review helpful? Yes
TODD V, General Manager at Holiday Inn Express Hotel Cass, responded to this review

Hi kerryyoung1 - Thank you for taking the time to share your thoughts on your recent stay with us. We have shared your comments with our team and will conduct remedial training as appropriate. We hope to welcome you back in the future. More 

Champaign-Urbana, Illinois
1 review
1 of 5 stars Reviewed 1 week ago

DO NOT come to this hotel. We made our reservation through booking.com, and apparently there was an error between what we booked in booking.com and what booking.com reserved with the hotel. According to the hotel, we should have checked out a day earlier than what we had ALREADY PAID through booking. Even though we printed our reservation and payment confirmation... More 

Was this review helpful? Yes
TODD V, General Manager at Holiday Inn Express Hotel Cass, responded to this review

Hi Diego Q - Thank you for your detailed review and for staying with us. We have shared your comments with our team and will conduct remedial training as appropriate. When booking through a third party booking engine, the room preference you are booking is clear at that time. While we do our best to offer other rooms or upgrade,... More 

Urbana, Illinois
Level Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago

The location is great, very close to Michigan Ave. The service is good, definitely above average. Employees were all friendly. The only down side of this hotel is that the room is quite small. It is Chicago...

Was this review helpful? Yes
TODD V, General Manager at Holiday Inn Express Hotel Cass, responded to this review

Hi Liwen C - We appreciate your review. We are thrilled to learn that you enjoyed your stay and that our friendly staff was able to assist you. As a fully renovated historic hotel in the heart of the Loop, our rooms are comparable in size to similar hotels in the downtown Chicago area. Thank you and have a nice... More 

Lakeville, MN
Level Contributor
28 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 1 week ago

Yes- rooms are small. Yes- you will hear noise. Yes- the elevators are slow. Yes- the breakfast is HI Express. Yes- depending when you stay it will be expensive. It is a historical landmark that is now a Holiday Inn Express. It is downtown Chicago, you will hear noise. It is a very old structure that is solid, but does... More 

Was this review helpful? Yes
TODD V, General Manager at Holiday Inn Express Hotel Cass, responded to this review

Hi psopsic - Thank you very much for posting your review. We are happy to hear that you enjoyed your visit to Chicago, and that our helpful staff was able to assist you. As a fully renovated historic hotel in the heart of the Loop, our rooms are comparable in size to similar hotels in the downtown Chicago area. Thank... More 

Charlotte, North Carolina
Level Contributor
21 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 1 week ago

I was pleasantly surprised with this Holiday Inn Express. It was once an old boutique hotel called Hotel Cass and exudes its old world charm. You get a cool feeling of Americana walking the halls... The rooms are tiny, be prepared. But there were plenty of plugs for electronics, a big flat screen TV, a small coffee station, and standard... More 

Was this review helpful? Yes
TODD V, General Manager at Holiday Inn Express Hotel Cass, responded to this review

Hi Barbx245 - Thank you for your review following your recent stay with us. We are happy to hear that you enjoyed your stay, as well as our in-room amenities. As a fully renovated historic hotel in the heart of the Loop, our rooms are comparable in size to similar hotels in the downtown Chicago area. Thank you again for... More 

Michigan
2 reviews
3 of 5 stars Reviewed 1 week ago

This hotel is the renovated old Cass Hotel, so that is why the rooms are so small....but they are really, REALLY small. The bathroom is tiny, one can barely blow dry their hair without banging an elbow. Also, there is little room to set out all your toiletries, there is only a tiny shelf above the sink. If a couple... More 

Was this review helpful? Yes
TODD V, General Manager at Holiday Inn Express Hotel Cass, responded to this review

Hi DLKinMichigan - Thank you for your detailed review and for staying with us. We are happy to hear that our friendly staff was able to assist you. As a fully renovated historic hotel in the heart of the Loop, our rooms are comparable in size to similar hotels in the downtown Chicago area. We appreciate your feedback and we... More 

Sydney
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 1 week ago

At first glance I was not not impressed, you have to take a few steps up from the street with the luggage and it is not very convenient :-) Walking in you can see the place is well kept and the rooms are small but otherwise okay. I'm not sure if it is noisy guests or bad acoustics but I... More 

Was this review helpful? Yes
TODD V, General Manager at Holiday Inn Express Hotel Cass, responded to this review

Hi ConsultantOnTheRoad - Thank you very much for posting your review. As a fully renovated historic hotel in the heart of the Loop, our rooms are comparable in size to similar hotels in the downtown Chicago area. We are happy to hear that you were able to visit neighboring restaurants and shopping. Thank you again for your time and we... More 

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