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Holiday Inn Express Hotel Cass

3.0 of 5 Hotel   |   640 North Wabash Ave, Chicago, IL 60611
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Ranked #93 of 169 Hotels in Chicago
A recent review
4 of 5 stars reviewed yesterday
Margaret F Bettendorf, Iowa
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626 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Bettendorf, Iowa
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed yesterday NEW

A tidy little gem of a hotel in a fantastic location. And the staff here is just delightful - they went out of their way to make our visit comfortable. Some of the other reviews here have commented that the rooms are small. This is true... BUT I stayed in a single-bed room with my husband and our 3 year... More

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Romania
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Best thing about this hotel is its location in downtown Chicago. All tourist attractions were within a walking distance. I didn't worry too much about the size of the room, the position of the TV set, or about the view through the window - maybe because these were known issues with this hotel. If a room with a view matters,... More

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West Orange, New Jersey
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago

People that complain about this hotel did not notice that this is a HISTORIC area of Chicago and that in the $16 million that was spent to renovate this building they made an attempt to preserve some of the history. My grandmother, who is 91, remembers this hotel! The updated hotel is clean, convenient and very well run. The parking... More

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TODD V, Manager at Holiday Inn Express Hotel Cass, responded to this review

Dear Travelrasta, Thank you for your recent review and for staying with us. We love hearing that even your grandma remembers this hotel and thank you for noting all the hard work that went into our renovation. We appreciate your review and we hope you'll visit again soon. Thanks again. More

London, United Kingdom
Top Contributor
58 reviews 58 reviews
13 hotel reviews
49 helpful votes 49 helpful votes
2 of 5 stars Reviewed 1 week ago

You better enjoy the extremely central location, because there really isn't much else that is good about this overpriced hotel. Having stayed at holiday inns and holiday inn expresses throughout the world, I can state that this is probably the poorest one. Poorly decorated, not quite as clean, but rather dusty and noisy. The rooms and bathrooms are tiny, and... More

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TODD V, Manager at Holiday Inn Express Hotel Cass, responded to this review

Thank you for your recent review and for staying with us. We appreciate your candid feedback and we will look into the details carefully. In terms of the breakfast, we do offer a number of healthier options, which are complimentary for our guests. We hope you will visit again soon. Thanks again. More

Rio de Janeiro, RJ
Senior Contributor
21 reviews 21 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

For my 5 day visit in Chicago this hotel suited me perfectly. Actually we were 2 people and even though the room wasn`t big our beds were large and comfortable enough. There was a safe in the room, big plus. Its price is cheap considering you are in walking distance to so many interesting places and points of interest like... More

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TODD V, Manager at Holiday Inn Express Hotel Cass, responded to this review

Dear Eduardo, Thank you for your recent review and for staying with us. We're thrilled to hear you had a pleasant stay and found our beds comfortable. We're also happy you took advantage of our convenient location. We hope to welcome you back again soon. More

Scotland
Top Contributor
167 reviews 167 reviews
46 hotel reviews
88 helpful votes 88 helpful votes
4 of 5 stars Reviewed 1 week ago

The reception, breakfast room and door staff are all friendly, welcoming and helpful. We had a very large bed in a comfortable and well-equipped room. The hotel is very well-located for downtown Chicago, with many popular spots within walking distance. The breakfast was good quality with more choices than one sometimes finds in Holiday Inns. Yes, the room was cramped... More

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Hilton Head, South Carolina
Senior Contributor
23 reviews 23 reviews
7 hotel reviews
4 of 5 stars Reviewed 2 weeks ago

We were pleasantly surprised to find this Holiday Inn Express downtown Chicago for such a good price! Walking distance to Magnificent Mile, Navy Pier, shopping and wonderful restaurants! Rooms were small, but who cares...the price was good, the room was clean and updated and breakfast was free! Loved it!

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TODD V, General Manager at Holiday Inn Express Hotel Cass, responded to this review

Hi susan D - Thank you for posting your review. As a fully renovated historic hotel in the heart of the Loop, our rooms are comparable in size to similar hotels in the downtown Chicago area. We are happy to hear that you enjoyed our central location and our hot, complimentary full breakfast spread. Thank you again for staying with... More

Fredericksburg, Virginia, United States
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Great location. Fine staff. Typical serve yourself breakfast. Clean room, but a bit worn. Very small room. Fine for one person for a couple nights but not more. My room had no chair, no desk and a closet 1/8 the size of a common business hotel closet. And just a tiny thing with three little drawers in the closet. Would... More

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IHGCare, Guest Relations Manager at Holiday Inn Express Hotel Cass, responded to this review

Dear Sabina W, Thank you so much for taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. I am pleased to know that you had a satisfactory stay at our hotel and apologize for the inconvenience... More

Fredericton, Canada
Contributor
18 reviews 18 reviews
15 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Location was great for downtown Chicago (my first trip). Everything we wanted to do was walkable. Staff was really good. Breakfast was fairly typical for HI Express. Only downfall was the rooms were very small. We got the room on points, so price was right, but if we ever went back (family of 4), we'd have to stay in a... More

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TODD V, General Manager at Holiday Inn Express Hotel Cass, responded to this review

Hi OriginalShoon - Thank you for your review following your recent stay with us. As a fully renovated historic hotel in the heart of the Loop, our rooms are comparable in size to similar hotels in the downtown Chicago area. We are happy to hear that you enjoyed our central location, and would recommend taking the Blue Line from O'Hare... More

Newcastle upon Tyne, United Kingdom
Senior Contributor
34 reviews 34 reviews
14 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Great location just off the Magnificent Mile, just a few minutes from John Hancock and the Water Tower, and easy walking everywhere. EL station two blocks away as well. Very friendly and helpful staff. The hotel is nearly 100 years old so the rooms are small, the aircon is noisy, and there are no bar and restaurant facilities beyond the... More

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TODD V, General Manager at Holiday Inn Express Hotel Cass, responded to this review

Hi Nigel P - Thank you for posting your review. As a fully renovated historic hotel in the heart of the Loop, our rooms are comparable in size to similar hotels in the downtown Chicago area. We are happy to hear that you were able to enjoy a Cubs game (even if they lost), and that you were satisfied with... More

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Additional Information about Holiday Inn Express Hotel Cass

Address: 640 North Wabash Ave, Chicago, IL 60611
Phone Number:
Location: United States > Illinois > Chicago
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Express Hotel Cass 3*
Number of rooms: 174
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Also Known As:
Holiday Inn Express Chicago
Holiday Inn Chicago

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