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All 167 Chicago hotels

Holiday Inn Express Hotel Cass

3.0 of 5 Hotel   |   640 North Wabash Ave, Chicago, IL 60611
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Ranked #93 of 167 hotels in Chicago
A recent review
3 of 5 stars reviewed 4 days ago
LMRD Sunny SoCal
  • Reviews (551)
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551 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (92)
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Sunny SoCal
Top Contributor
60 reviews 60 reviews
17 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

We stayed here for 5 days. Great location and friendly staff. Super small rooms. The main problem we had was the bedding--- PLEASE throw out the pillows when they are done! Ours were horrible and housekeeping brought replacements, but not much better. Once the pillows are nothing but lumps it's time to replace! We got no more than 2 1/2... More

Was this review helpful? Yes 1
Flower Mound, Texas
Senior Reviewer
10 reviews 10 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Rooms are small, that did not bother us as we were not in it much BUT I do wish there was more counter space in the bathroom. We had a quiet room, breakfast had good choices, never had a problem getting a cab. Walking distance to lots of places. They even had a room ready for us when we arrived... More

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Bloomington, Indiana
Contributor
15 reviews 15 reviews
5 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Rooms close together or adjoining were requested at time of reservation and followed up with a phone call to make sure the details were in place. Not only was the supervisor not apologetic, but she was rude and used the comment "this is Chicago" like when you visit Chicago you shouldn't expect to be treated like you are an important... More

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Abu Dhabi, United Arab Emirates
1 review
4 of 5 stars Reviewed 1 week ago via mobile

Me and hubby stayed in holiday inn for 10 days and we were enormously happy with out stay. Staff were very helpful and friendly. Housekeeping lady was also very good.The location was extremely good which is in central downtown which abled us to walk to most of the important tourist attraction, shopping and dining. There are wonderful places to fine... More

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Contributor
16 reviews 16 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 1 week ago

The location is great. Breakfast was a great surprise, lot of options , not the continental breakfast. Free wifi and attentive staff, specially the doorman from Senegal! The room is small and the first one they gave me, I asked to change, there was a wall right outside the window. The heater is very noisy.

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Saint Louis, Missouri
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This hotel was built in 1925 and has been completely remodeled. It has fully modern features, a tremendously attentive and helpful staff, and a fantastic location. If there's anything that keeps it from being 5 stars, it's that the rooms are kind of small. I'd expect that in an older hotel, especially when they've remodeled the rooms to make them... More

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TODD V, General Manager at Holiday Inn Express Hotel Cass, responded to this review

Hello MarkECubFan, thank you for taking the time to write a review. We are so glad you enjoyed our hot, complimentary full breakfast spread, and the TVs in the room. Thank you for noticing the amenities we chose to bring to guests with our renovation. As a fully renovated historic hotel in the heart of the Loop, our rooms are... More

2 reviews
4 of 5 stars Reviewed 2 weeks ago

Very near the magnificent mile , excellent service but the rooms are very small. I had my baby with me and we requested a crib for her. However there was hardly any place in the room to put the crib. It was very difficult maneuver ing about the room with the crib blocking the way .

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TODD V, General Manager at Holiday Inn Express Hotel Cass, responded to this review

Hi Lyla_n31, thank you for your review after your recent stay with us. We are glad you enjoyed our location right in the heart of downtown Chicago, steps away from the city's finest shopping, dining and attractions. As a fully renovated historic hotel in the heart of the Loop, our rooms are comparable in size to similar hotels in the... More

Bloomington, Illinois
Senior Contributor
27 reviews 27 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed March 8, 2014

What a great stay on a Saturday evening. We arrived early and they graciously let us check in. The staff was wonderful! After our late night return from an event the staff again catered to our every request (a pizza place, toothbrushes, & towels) in a friendly manner. The rooms are small (older building) but the space was well planned... More

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TODD V, General Manager at Holiday Inn Express Hotel Cass, responded to this review

Hi JohAnna C, thank you for your review following your recent stay with us. We are happy to hear you had an enjoyable experience staying with us in Chicago. At Hotel Cass, we pride ourselves on our helpful staff. Thank you again for you review and we look forward to seeing you on your spring break. More

Minneapolis, Minnesota
1 review
5 of 5 stars Reviewed February 28, 2014

This is my first time in this location and the staff are friendly. If you're not a very fancy person and just looking for a place to stay in for a couple of days to roam around downtown Chicago, this would be a good place. Clean room, internet, cable and other amenities are available at your disposal. Might check-in here... More

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TODD V, Manager at Holiday Inn Express Hotel Cass, responded to this review

Hello J-Nigma, thank you for your review following your recent stay with us. We are glad to hear that you took advantage of our complementary amenities, like the free wifi and our hot, full breakfast spread. Thank you again for your time and we look forward to seeing you the next time you visit Chicago. More

Omaha, Nebraska
Senior Reviewer
10 reviews 10 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 24, 2014

I took my wife to Chicago for her 40th birthday. I did extensive research as to which hotels and what they offered. If you love a great value, this is your hotel. No glitz, just clean, friendly and breakfast included. Location close to everything. Take the train and bus everywhere. Fran at the front desk was awesome. Gave us a... More

Was this review helpful? Yes
TODD V, General Manager at Holiday Inn Express Hotel Cass, responded to this review

Hello Bradley J, thank you for your review following your recent stay with us. We hope you and your wife had a wonderful birthday experience. We know how unfortunate it can be when flight delays shorten fun trips, but at Hotel Cass we pride ourselves on being accommodating to changing schedules.Thank you again for your time and we look forward... More

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Additional Information about Holiday Inn Express Hotel Cass

Also Known As:
Holiday Inn Express Chicago
Holiday Inn Chicago
Chicago Holiday Inn
Address: 640 North Wabash Ave, Chicago, IL 60611
Phone Number:
Location: United States > Illinois > Chicago
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Wheelchair access
Hotel Style:
#91 Business Hotel in Chicago
#91 Family Hotel in Chicago
#93 Spa Hotel in Chicago
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Express Hotel Cass 3*
Official Description (provided by the hotel):
Welcome to our Holiday Inn Express Magnificent Mile Hotel. Our downtown Chicago hotel, conveniently located off Michigan Avenue on the Magnificent Mile, is situated in the heart of Chicago near several businesses and attractions. Business travelers will appreciate our downtown Chicago hotel location near major companies such as Deloitte, Boeing, AT&T, Sun Microsystems, Computer Sciences Corp. and Northwestern Hospital. Flying into Chicago? Our Chicago hotel is close to O'Hare (18 miles) and Midway (12 miles) Airports, saving time for the busy executive. Staying at this landmark Chicago hotel will make it easy to visit popular Chicago attractions like the Shedd Aquarium, the Art Institute, Navy Pier, Lincoln Park Zoo and Millennium Park. Catch a game with one of the 16 professional sports teams in town. At our Chicago downtown hotel, you're just 2 blocks away from Michigan Ave, Chicago's Magnificent Mile. Newly renovated, this historic Holiday Inn Express Magnificent Mile hotel has 175 guestrooms and 3 suites. The public areas reflect 1920s Beaux Arts' architecture and feature a great room with comfortable seating areas for the complimentary Express Start breakfast. Our Chicago hotel provides a chic, urban setting that is Wi-Fi friendly, stylishly updated and convenient to downtown businesses and attractions. Whether you visit Chicago for business or vacation travel, stay comfortably at our Magnificent Mile hotel. ... more   less 
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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Wheelchair access
Hotel Style
#91 Business Hotel in Chicago #91 Family Hotel in Chicago #93 Spa Hotel in Chicago
Hotel Class
Official Description (provided by the hotel)
Welcome to our Holiday Inn Express Magnificent Mile Hotel. Our downtown Chicago hotel, conveniently located off Michigan Avenue on the Magnificent Mile, is situated in the heart of Chicago near several businesses and attractions. Business travelers will appreciate our downtown Chicago hotel location near major companies such as Deloitte, Boeing, AT&T, Sun Microsystems, Computer Sciences Corp. and Northwestern Hospital. Flying into Chicago? Our Chicago hotel is close to O'Hare (18 miles) and Midway (12 miles) Airports, saving time for the busy executive. Staying at this landmark Chicago hotel will make it easy to visit popular Chicago attractions like the Shedd Aquarium, the Art Institute, Navy Pier, Lincoln Park Zoo and Millennium Park. Catch a game with one of the 16 professional sports teams in town. At our Chicago downtown hotel, you're just 2 blocks away from Michigan Ave, Chicago's Magnificent Mile. Newly renovated, this historic Holiday Inn Express Magnificent Mile hotel has 175 guestrooms and 3 suites. The public areas reflect 1920s Beaux Arts' architecture and feature a great room with comfortable seating areas for the complimentary Express Start breakfast. Our Chicago hotel provides a chic, urban setting that is Wi-Fi friendly, stylishly updated and convenient to downtown businesses and attractions. Whether you visit Chicago for business or vacation travel, stay comfortably at our Magnificent Mile hotel. ... more   less 
Number of rooms
174

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