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All 167 Chicago hotels

Holiday Inn Express Hotel Cass

3.0 of 5 Hotel   |   640 North Wabash Ave, Chicago, IL 60611
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74%
Ranked #93 of 167 hotels in Chicago
A recent review
4 of 5 stars reviewed yesterday
alfonzomallqui Boston, Massachusetts, USA
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555 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (93)
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English first
Boston, Massachusetts, USA
2 reviews
4 of 5 stars Reviewed yesterday NEW

i loved my stay, the staff and amenities were all top notch. the rooms were a bit on the small side but that was fine because i was more interested in seeing the city than staying in the room. the great thing about this hotel is that it is one block from magnificent mile and all the shopping and restaurants.... More

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Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed 2 days ago NEW

This hotel is one of few that offers a FREE full breakfast for its guests. The rooms are very small, but not unusual for hotel rooms in the city. If you're only there to sleep and not spend much time in the rooms, this hotel is a great one to stay at with a great location close to shopping and... More

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Little Rock, Arkansas, United States
Senior Contributor
22 reviews 22 reviews
11 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I stayed at this hotel for 4 days. The friendly and polite doormen always smiled and opened the door for me, which made me feel special and that I was really welcomed. It gave me a sense of "coming home" each evening. They are very helpful in getting a cab or directions, too. I had a few opportunities to talk... More

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Victoria, Canada
2 reviews
5 of 5 stars Reviewed 1 week ago NEW

The rooms are small but manageable! Wonderful staff, thank you Jackie, Corey, Princess and two other front desk staff whose names escape me but were just as wonderful and helpful. They had suggested the Architecture boat tour which was just absolutely the best! The housekeepers were also very friendly, thank you Lorraine! We has stayed for 4 days and the... More

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Sunny SoCal
Top Contributor
60 reviews 60 reviews
17 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed here for 5 days. Great location and friendly staff. Super small rooms. The main problem we had was the bedding--- PLEASE throw out the pillows when they are done! Ours were horrible and housekeeping brought replacements, but not much better. Once the pillows are nothing but lumps it's time to replace! We got no more than 2 1/2... More

Was this review helpful? Yes 1
Flower Mound, Texas
Senior Reviewer
10 reviews 10 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Rooms are small, that did not bother us as we were not in it much BUT I do wish there was more counter space in the bathroom. We had a quiet room, breakfast had good choices, never had a problem getting a cab. Walking distance to lots of places. They even had a room ready for us when we arrived... More

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TODD V, General Manager at Holiday Inn Express Hotel Cass, responded to this review

Hello Wendy G, thank you for taking the time to write your review. We are glad to hear you enjoyed our location right in the heart of downtown Chicago, steps away from the city's finest shopping, dining and attractions, as well as our hot complimentary breakfast. Thank you so much for your review. We hope to see you again soon. More

Bloomington, Indiana
Contributor
16 reviews 16 reviews
6 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 1 week ago

Rooms close together or adjoining were requested at time of reservation and followed up with a phone call to make sure the details were in place. Not only was the supervisor not apologetic, but she was rude and used the comment "this is Chicago" like when you visit Chicago you shouldn't expect to be treated like you are an important... More

Was this review helpful? Yes 2
TODD V, General Manager at Holiday Inn Express Hotel Cass, responded to this review

Hello Sharibaer, thank you for your review. We are looking into this situation and will conduct remedial training as appropriate. We appreciate hearing feedback from our guests, and thank you again for your review. More

Abu Dhabi, United Arab Emirates
1 review
4 of 5 stars Reviewed 2 weeks ago via mobile

Me and hubby stayed in holiday inn for 10 days and we were enormously happy with out stay. Staff were very helpful and friendly. Housekeeping lady was also very good.The location was extremely good which is in central downtown which abled us to walk to most of the important tourist attraction, shopping and dining. There are wonderful places to fine... More

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TODD V, General Manager at Holiday Inn Express Hotel Cass, responded to this review

Hello Ratna14, thank you very much for posting your review. We are glad to hear you and your husband enjoyed your stay with us right in the heart of downtown Chicago, steps away from the city's finest shopping, dining and attractions. We hope to see you again soon. More

Contributor
16 reviews 16 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The location is great. Breakfast was a great surprise, lot of options , not the continental breakfast. Free wifi and attentive staff, specially the doorman from Senegal! The room is small and the first one they gave me, I asked to change, there was a wall right outside the window. The heater is very noisy.

Was this review helpful? Yes
TODD V, General Manager at Holiday Inn Express Hotel Cass, responded to this review

Hello ViajarSiBoo, thank you for your review following your recent stay with us. We are happy to hear that you were pleasantly surprised by our hot, complimentary full breakfast spread. We hope to see you again soon. More

Saint Louis, Missouri
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This hotel was built in 1925 and has been completely remodeled. It has fully modern features, a tremendously attentive and helpful staff, and a fantastic location. If there's anything that keeps it from being 5 stars, it's that the rooms are kind of small. I'd expect that in an older hotel, especially when they've remodeled the rooms to make them... More

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TODD V, General Manager at Holiday Inn Express Hotel Cass, responded to this review

Hello MarkECubFan, thank you for taking the time to write a review. We are so glad you enjoyed our hot, complimentary full breakfast spread, and the TVs in the room. Thank you for noticing the amenities we chose to bring to guests with our renovation. As a fully renovated historic hotel in the heart of the Loop, our rooms are... More

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Additional Information about Holiday Inn Express Hotel Cass

Also Known As:
Holiday Inn Express Chicago
Holiday Inn Chicago
Chicago Holiday Inn
Address: 640 North Wabash Ave, Chicago, IL 60611
Phone Number:
Location: United States > Illinois > Chicago
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Wheelchair access
Hotel Style:
#79 Romantic Hotel in Chicago
#92 Business Hotel in Chicago
#93 Spa Hotel in Chicago
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Express Hotel Cass 3*
Official Description (provided by the hotel):
Welcome to our Holiday Inn Express Magnificent Mile Hotel. Our downtown Chicago hotel, conveniently located off Michigan Avenue on the Magnificent Mile, is situated in the heart of Chicago near several businesses and attractions. Business travelers will appreciate our downtown Chicago hotel location near major companies such as Deloitte, Boeing, AT&T, Sun Microsystems, Computer Sciences Corp. and Northwestern Hospital. Flying into Chicago? Our Chicago hotel is close to O'Hare (18 miles) and Midway (12 miles) Airports, saving time for the busy executive. Staying at this landmark Chicago hotel will make it easy to visit popular Chicago attractions like the Shedd Aquarium, the Art Institute, Navy Pier, Lincoln Park Zoo and Millennium Park. Catch a game with one of the 16 professional sports teams in town. At our Chicago downtown hotel, you're just 2 blocks away from Michigan Ave, Chicago's Magnificent Mile. Newly renovated, this historic Holiday Inn Express Magnificent Mile hotel has 175 guestrooms and 3 suites. The public areas reflect 1920s Beaux Arts' architecture and feature a great room with comfortable seating areas for the complimentary Express Start breakfast. Our Chicago hotel provides a chic, urban setting that is Wi-Fi friendly, stylishly updated and convenient to downtown businesses and attractions. Whether you visit Chicago for business or vacation travel, stay comfortably at our Magnificent Mile hotel. ... more   less 
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