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BEST WESTERN Grant Park Hotel

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1100 South Michigan Avenue, Chicago, IL 60605
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BEST WESTERN Grant Park Hotel
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BEST WESTERN Grant Park Hotel
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678 reviews from our community

Traveler rating
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    66
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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penang
Contributor
15 reviews 15 reviews
13 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed yesterday NEW

This is a good option for stay in Chicago. When most of the hotels around here are expensive, one can save a lot by choosing This Best Western Grant Park. May not be luxurious, but what most average travelling people need is a safe place and easily accessible to places of interest. It was quiet when I was there. I... More 

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Ulysses, United States
1 review
3 of 5 stars Reviewed 2 days ago NEW

Guest in the next room were very disturbing. Sounded like someone was being abused. the sound coming from the next room have bothered me so much it actually depressed me thinking that someone was being hurt or being abused. Makes me wonder what kind of guests visits this place.

Review collected in partnership with Best Western

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Dallas, Texas
Contributor
12 reviews 12 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

The hotel staff was very friendly and helpful, the rooms were clean and adequate in terms of size, and the price was very good compared to other area hotels. The hotel is currently undergoing a major renovation so it will be interesting to see them once that is complete. Most everything is within walking distance and there are train stations... More 

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Spruce Grove
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

The hotel was quiet, good beds, but needs to be updated. The hotel is old. The cleaning staff needs to be checked on their work. The restaurant was very good, very friendly staff and good food. The front lobby staff were very good.

Review collected in partnership with Best Western

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None, Italy
1 review
4 of 5 stars Reviewed 5 days ago NEW

The hotel was fine... Nothing special. It was a decent value with at the rate I paid. This website is telling me that I have to write more before I can submit a review, so that it was I'm doing in this sentence. Really?!?!?!?

Review collected in partnership with Amoma.com

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Houston, Texas
Senior Contributor
25 reviews 25 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago NEW via mobile

Each year I have to go to Chicago for a show. This is the only place I want to stay. The front staff is very friendly and helpful. When you get there, ask about the suites. They might be room 08 on each floor. They make the stay better otherwise your room is a matchbox. This year my pillows and... More 

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Jose U, Manager at BEST WESTERN Grant Park Hotel, responded to this review

Dear Bruce S, First of all I just wanted to say thank you for been a loyal guest to our hotel and for continuing to give us the opportunity to serve your accommodation needs. I hope the show went well for you. In behalf myself and our staff I want to apologize for not meeting your expectations in regards to... More 

1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

Had a horrible experience with the weekend night shift manager- she was very rude and unprofessional. Contacted the day shift manager, Octavia, and he was very helpful in rectifying the situation! I've always had a great experience with bestwestern and will definitely still remain a customer- thanks to Octavia.

Was this review helpful? Yes 2
Jose U, Manager at BEST WESTERN Grant Park Hotel, responded to this review

Toyin O, Please take my sincere apologies for not exceeding your expectations in regards to the service provided by our night auditor. I will personally work with her and use your feedback as a coaching tool to improve on our service. I also want to thank you for giving Octavio our Front Office Manager to opportunity to rectify the situation.... More 

Camarillo, California
Contributor
13 reviews 13 reviews
10 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

The hotel is doing some renovations but nothing that I noticed to bother the guests. The hotel staff was great in every way. The hotel is located with very easy access to downtown. Parking rates are pretty high and requires valet parking but staff is very willing to retrieve your car 24 hrs within just a few minutes. The bed... More 

Review collected in partnership with Best Western

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Des Moines, United States
1 review
2 of 5 stars Reviewed 1 week ago

Floor was sloped so much we slept with our feet against the headboard so we didn't get headaches. The bellhops don't fit in the tiny elevators, and our non-smoking, 6th floor, room somehow smelled like smoke every time someone within a block was smoking. However, the room was clean and the staff were generally nice and helpful. I'd honestly rather... More 

Review collected in partnership with Best Western

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East Lansing, Michigan
1 review
4 of 5 stars Reviewed 2 weeks ago

Con's - The whole hotel is in the middle of an upgrade. A little (Not disruptive to sleep/relaxation) construction noise and dust. If sensitive to smells/allergens you may want to think twice. Pro's - Every staff member I met was extraordinarily personable and helpful. They not got us a room on short notice when I botched the online reservation process,... More 

Was this review helpful? Yes
Jose U, Front Office Manager at BEST WESTERN Grant Park Hotel, responded to this review

Dear valued guest, I apologize for any inconvenience during your stay, it is important to hear from our valued guest which I would like to thank you for your feedback. I have shared your great compliments with the team which they were excited and grateful to hear as we strive to enhance a great experience for all of our guest.... More 

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