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All 174 Chicago hotels

Swissotel Chicago

4.0 of 5 Hotel   |   323 East Upper Wacker Drive, Chicago, IL 60601 (The Loop)
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Ranked #67 of 174 Hotels in Chicago
Certificate of Excellence 2014
GreenLeadersGold level
A recent review
5 of 5 stars reviewed 3 weeks ago
John V Jacksonville, United States
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2,302 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Swissotel Chicago
See the most recent reviews
Jacksonville, United States
2 reviews
5 of 5 stars Reviewed 3 weeks ago

First class all the way and a super location. The entire team was helpful and carried themselves with a standard hard to match. The training and quality of people they hire are exceptional. I highly recommend the hotel to anyone visiting Chicago

Review collected in partnership with Swissotel Hotels & Resorts

Was this review helpful? Yes
Stella S, Other at Swissotel Chicago, responded to this review

John, we're very happy our staff impressed you during your trip to Chicago! Thank you so much for choosing to stay with us, and we hope to see you when you're in the area again! Happy travels, Stella Smaragdis, Front Office Manager Swissôtel Chicago (312) 268-8255 More

New York
Top Contributor
50 reviews 50 reviews
21 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed 3 weeks ago

A modern hotel with great view and excellent service. My favorite "amenity" was the flashlight in the closet. Every hotel should have this in case of emergency - luckily we did not need to use it. The rooms are clean, spacious and quiet. I barely left the hotel as I was there for a conference but it seemed to be... More

Was this review helpful? Yes
Stella S, Other at Swissotel Chicago, responded to this review

Mary, I'm so happy you enjoyed your stay here for your conference. And nice job finding that flashlight! I'm glad you found it to be comforting, but I'm so very happy you didn't need to use it either. We very much hope to see you back next time you're in Chicago. It'd be our pleasure. All the best, Stella Smaragdis,... More

South Jordan
1 review
3 of 5 stars Reviewed 3 weeks ago

I was sleeping great until 5am when the hotel room next to me decided to leave their alarm on for 15 to 25 minutes followed by a room shaking rendition of Hip Hop Abs. I called downstairs 3 times between 5:10am and 5:40am before the problem was resolved. The hotel claimed to have sent someone up to check on the... More

Review collected in partnership with Swissotel Hotels & Resorts

Was this review helpful? Yes
Stella S, Other at Swissotel Chicago, responded to this review

I'm so sorry to hear about the disruption during your stay. I know how frustrating that can be, especially if you have a big day ahead of you and are already in a new environment. I'm very happy our staff was able to resolve that for you after receiving the room number, and I wish we could have resolved it... More

Pennsylvania
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed 3 weeks ago

I unfortunately needed to spend 3 nights here for business. I spend a lot of time traveling for business and leisure, and I am shocked at the amount of money this place charges for such bad service. First off, the only thing "state of the art" about this hotel was the quick elevators. The wifi service is slow and they... More

Was this review helpful? Yes 1
Stella S, Other at Swissotel Chicago, responded to this review

First, let me say how sorry I am that you and your wife didn't enjoy your time here during your business trip. We only want you to be as comfortable as possible while away from home, and I wish we were able to show you a better time. While I am very concerned about the state of your room (and... More

South Bend
Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

We stay in Chicago and stay here 90% of the time. Location is great and view is outstanding. Small bar in lobby with excellent staff and service. Easy to get taxi or limo. Can walk to most attractions. Going again in December

Was this review helpful? Yes
Stella S, Other at Swissotel Chicago, responded to this review

It's so great to hear you love staying at our hotel whenever you're in Chicago. I'm so happy we are able to a be a part in making your trips so comfortable. We look forward to seeing you again in December! Happy travels, Stella Smaragdis, Front Office Manager Swissôtel Chicago (312) 268-8255 More

2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Starting from people at the Front Desk and ending with Housekeeping and Room Service staff, I gotta say it's been a great experience in customer service and genuine dedication to the guests. On a completely unrelated topic: *THE LOCATION is the best of all. *The Quality of the facilities is outstanding. *The structure is brilliant and innovative. *Elevators are really... More

Was this review helpful? Yes
Stella S, Other at Swissotel Chicago, responded to this review

Marcos, I'm so happy our customer service was magnificent during your stay and that you enjoyed our views so much! It sounds like you really took advantage of our location, which is exactly what we could hope for. I can't thank you enough for your kind review! Hope to see you soon when you're back in the Chicago area. Happy... More

1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 3 weeks ago

My wife and I stayed there in celebration of our wedding anniversary. We used to Iive next door a few years ago, and we wanted to relive the awesome downtown experience. My wife asked for a room on a higher floor, which we got (2803 or 2903, cannot remember) . While the view and the beds were nice, the rest... More

Was this review helpful? Yes 2
Stella S, Other at Swissotel Chicago, responded to this review

Mathieu, I'm so sorry to hear you didn't enjoy your stay during you and your wife's wedding anniversary trip. It's very distressing to hear about those housekeeping issues, and I cannot apologize enough your room wasn't cleaned to your liking. I will most definitely be talking to our staff about this to assure that tear and dusty A/C get looked... More

TN
Senior Contributor
28 reviews 28 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We arrived while there was a large conference in the city, and most of the hotels in the area were overflowing with attendees; the Swissotel was no exception. While we were obviously not part of that group, we were never made to feel like 2nd class visitors. In fact, the staff went out of their way to make our stay... More

Was this review helpful? Yes
Stella S, Other at Swissotel Chicago, responded to this review

I'm very happy to hear that you found the rooms to be so comfortable and your location to be convenient--sounds like you really took advantage of it! Hope to see you soon when you're back in the area, and thank you for your recommendation. Happy travels, Stella Smaragdis, Front Office Manager Swissôtel Chicago (312) 268-8255 More

Dubai, United Arab Emirates
Senior Contributor
31 reviews 31 reviews
8 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I was in Chicago for the Taste of Chicago weekend, was my first time in Chicago and no previous experience with the brand but I have to say... I was pleasantly surprised as I had no idea what to expect. The hotel was reasonably priced, rooms were well adorned to expectation, the views were just amazing as we were on... More

Was this review helpful? Yes
Stella S, Other at Swissotel Chicago, responded to this review

Yvonne, it's so wonderful to know you enjoyed your stay, from the location of our hotel to the downstairs bar. I'm very happy we were able to accommodate your early check-in as well. Hope to see you back if you're ever in the area again! Happy travels, Stella Smaragdis, Front Office Manager Swissôtel Chicago (312) 268-8255 More

Adelaide
Senior Contributor
27 reviews 27 reviews
16 hotel reviews
22 helpful votes 22 helpful votes
1 of 5 stars Reviewed 3 weeks ago via mobile

I had the misfortune of spending a few nights here. Seriously, take your money elsewhere to a hotel that understands customer service. Bad attitudes from the wait staff all the way through to the manager. This hotel will attempt to extract money from you in any way it can. Beware of hidden fees and charges, and limitations with the buffet.... More

Was this review helpful? Yes 1
Stella S, Other at Swissotel Chicago, responded to this review

Hello, borat_123. I'm sorry to hear that we gave you that impression--that is certainly not what we want to hear. We strive to provide our guests with the best possible experience at our hotel, and we do communicate any additional fees prior to the bill being presented. If that was not the case during your visit, please let me know... More

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Additional Information about Swissotel Chicago

Address: 323 East Upper Wacker Drive, Chicago, IL 60601
Phone Number:
Location: United States > Illinois > Chicago > The Loop
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Swissotel Chicago 4*
Number of rooms: 661
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Also Known As:
Swissotel Chicago Hotel Chicago
Swissotel Hotel Chicago
Chicago Swissotel Hotel

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