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All 169 Chicago hotels

Swissotel Chicago

4.0 of 5 Hotel   |   323 East Upper Wacker Drive, Chicago, IL 60601 (The Loop)
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Swissotel Chicago
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Ranked #61 of 169 Hotels in Chicago
Certificate of Excellence 2014
A recent review
5 of 5 stars Reviewed December 2, 2012
bkrash614 Naperville, Illinois
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2,222 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Swissotel Chicago
See the most recent reviews
Naperville, Illinois
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 2, 2012

The people at the Swissotel made my birthday perfect. The view from our room was unbelievable, especially at night. Rhonda at the front desk took such good care of us. She really made us feel welcomed. I was surprised to find when we got back to the room after watching a great Second City show, a birthday cupcake and candies... More

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Alp A, Front Office Manager at Swissotel Chicago, responded to this review

Dear Bkrash614, It was a pleasure to learn that you have enjoyed our services and facilities. Your kind comments concerning the quality of our services are very much appreciated. I will pass nice compliments to Rhonda with pleasure. Please do not hesitate to contact me if I can be of any assistance and we are looking forward to your next... More

Milwaukee, Wisconsin
Reviewer
4 reviews 4 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed December 2, 2012

Stayed here for one night with my husband, booked through Priceline. We had a beautiful view of Navy Pier and the river/downtown area. Staff was nice, the beds were comfortable, the room was clean and you couldn't hear much street noise at all. The lobby bar was pricey- but the white cosmo was delicious! A tip for parking- Millennium Park... More

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Owasso, Oklahoma
Contributor
12 reviews 12 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed November 28, 2012

Beautiful 4 star hotel in beautiful, busy downtown Chicago; We took the "Priceline Gamble," and booked this hotel for $100/night for 2 nights, $78 less than it is advertised on Swissotel's website. Upon arrival, we were shocked to learn that wifi is $9.95/night, parking is $55/day, & if you've never been to Chicago, EVERYTHING you will do will cost an... More

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Alp A, Front Office Manager at Swissotel Chicago, responded to this review

Dear jppdiddy, Thank you very much for taking your time to share the details of your experience at Swissotel Chicago. Although we are very happy to learn that in general you have enjoyed your stay, please accept our sincere apologies for the technical errors andthe shortfall of follow up during the resolution process. We will surely look into those issues... More

Madison, Wisconsin
2 reviews
5 of 5 stars Reviewed November 26, 2012

the hotel is pretty modern. most happy with the clean up service who folded up all our clothes that was all over the room into stacks - a lot patience! the view from my room was awesome too, overlooking the river and lake michigan. it was a bit far from magnificent mile from the fact that it is thanksgiving and... More

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Alp A, Front Office Manager at Swissotel Chicago, responded to this review

Dear Jessica T, Our pleasure to learn that you have enjoyed your stay with us and we are looking forward to your next visit in the not too distant future. Kind Regards, Alp Akyuz Front Office Manager alp.akyuz@swissotel.com More

Chicago, Illinois
Senior Contributor
22 reviews 22 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed November 25, 2012

Good: Fast check-in, great views, friendly staff, super-comfortable bed, nice workstation/chair, awesome HD television, Keurig coffee, glass shower and separate bathtub, Bad: Cheapest toilet on the planet. The handle was broken and the whole thing was a cheap, plastic construction. Why invest money in such beautiful guest bathrooms, with phones by the toilet, if the toilet itself is junk? My... More

Was this review helpful? Yes 1
Alp A, Front Office Manager at Swissotel Chicago, responded to this review

Dear Ryan405, Our pleasure to read your kind compliments about the quality of service and amenities you have enjoyed during your visit. Thank you for highlighting the need for better equipment in bathroom and we will surely consider your kind opinion during our future revisions. Kind Regards, Alp Akyuz Front Office Manager alp.akyuz@swissotel.com More

Chicago, Illinois
Senior Contributor
23 reviews 23 reviews
12 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed November 24, 2012 via mobile

My son and I spent a night here as a staycation and loved it. Rhonda who checked us in was the best. She was very helpful and kind. Yli at breakfast was such a nice, warm touch to a yummy breakfast. Everyone had a smile. Our room was very luxurious with a great view and surprisingly quiet.

Was this review helpful? Yes 1
Alp A, Front Office Manager at Swissotel Chicago, responded to this review

Dear Dsquared512, Thank you for your review and I will be happy to take the liberty to share your kind compliments with our team members that you have mentioned namely. Looking forward to welcome you again at Swissotel Chicago. Kind Regards, Alp Akyuz Front Office Manager alp.akyuz@swissotel.com More

Grayslake, Illinois
Top Contributor
133 reviews 133 reviews
25 hotel reviews
55 helpful votes 55 helpful votes
4 of 5 stars Reviewed November 24, 2012

On the river a short stroll from Navy Pier, Michigan Ave and Millennium Park; a walkable distance to he Wilis Tower Sky Deck, the location of this hotel is great. Our first room had a cigarette odor in this no smoking town so they switched us to a different one. The room was clean and very quiet. It had a... More

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Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 24, 2012 via mobile

Bought the package of stay and park directly from the hotel's website, which made the crazy normal rate of $55/night for parking a bit more reasonable. They did make the mistake of charging us for parking, but when we called they were extremely apologetic and took it right off. I'm not used to staying in fancy hotels, this is the... More

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Las Vegas, Nevada
Senior Contributor
25 reviews 25 reviews
8 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed November 23, 2012

Swissotel is a great four star luxury hotel. Beautiful. I love the location. This Swiss's location is convenient to convention headquarters and is in the heart of Chicago I visit the Swiss often, starting back in 2006. Checking into the Swissotel is not always pleasant. The customer service front desk could bump it up a bit. Not many smiles. Room... More

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Alp A, Front Office Manager at Swissotel Chicago, responded to this review

Dear Equal-Platforms, I am happy to learn that you enjoy visiting Swissotel Chicago and thank you very much for kindly taking your time to share your experiences. I apologize for the shortfalls that you have mentioned and we will certainly focus on improving these areas. Kind Regards, Alp Akyuz Front Office Manager alp.akyuz@swissotel.com More

Chicago, Illinois
Contributor
13 reviews 13 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 21, 2012

I was pleasantly surprised by the overall quality of this great hotel. First let me state that the location is outstanding. It is on the Chicago River, Millenium Park, Navy Pier, Lake Michigan and the Mag Mile are all within blocks of this hotel. Yet, it is on a part of Wacker Drive that is somewhat quiet and away from... More

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Additional Information about Swissotel Chicago

Address: 323 East Upper Wacker Drive, Chicago, IL 60601
Location: United States > Illinois > Chicago > The Loop
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Swissotel Chicago 4*
Number of rooms: 661
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Also Known As:
Swissotel Chicago Hotel Chicago
Swissotel Hotel Chicago
Chicago Swissotel Hotel

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