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Swissotel Chicago

#68 of 177 Hotels in Chicago
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323 East Upper Wacker Drive, Chicago, IL 60601
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Swissotel Chicago
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Swissotel Chicago
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2,559 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Swissotel Chicago
See the most recent reviews
Honolulu, Hawaii
Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

The Swissotel has a good location and offers great views of the city. The staff is friendly and the rooms are comfortable and clean. My only complaint is that the bathroom had several broken vertical blinds making it look like a toothless smile when you attempted to close the blinds. Normally, this wouldn't be much of a problem except our... More 

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Stella S, Front Office Manager at Swissotel Chicago, responded to this review

Dear Guest, Thank you for leaving us this review. I'm happy to know that you enjoyed the views from your guest room, as well as our location. I hope we were able to fix those blinds for you while you were still staying with us; if you have any other feedback, please feel free to reach me at the number... More 

Minneapolis, Minnesota
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Very nice modern hotel in a great location. Our room had a great view of downtown, Navy Pier and the lake. The service was great - even the room service food was very tasty and an adequete amount of food.

Review collected in partnership with Swissotel Hotels & Resorts

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Stella S, Front Office Manager at Swissotel Chicago, responded to this review

Dear Stephen, Thank you for your 5-star review. The views of Navy Pier and Lake Michigan are pretty spectacular, aren't they? We hope you'll visit us again soon! Warm regards, Stella Smaragdis, Front Office Manager Swissôtel Chicago (312) 268-8255 More 

Southfield, Michigan
Top Contributor
390 reviews 390 reviews
64 hotel reviews
128 helpful votes 128 helpful votes
3 of 5 stars Reviewed 1 week ago

We contacted Swissotel months in advance for hotel reservations. We used the recommended mobile pre-arrival check-in too. When we got there though, we still waited nearly 40 minutes in a ridiculously crowded lobby full of conventioneers for our room to be available. No attempt made by the registrar or anyone else to make the situation better either. That was a... More 

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Stella S, Front Office Manager at Swissotel Chicago, responded to this review

Dear Guest, Thank you for leaving us this feedback regarding your stay. We're happy to know that our concierge staff accommodated your requests, and made some recommendations--they are definitely knowledgeable about our city! We want to thank you for your patience during the check-in process. This tends to be a very busy season for us, and I wish we would... More 

Los Angeles, California
Reviewer
5 reviews 5 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

Allow me to share my experience with you... I chose to stay at this hotel, based on my brother's recommendation (he's been here a few times). As my taxi driver pulled up, someone came to open my door and get my luggage; another person greeted me and opened the door for me, and once in the lobby, I was directed... More 

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Stella S, Front Office Manager at Swissotel Chicago, responded to this review

Dear Guest, Thank you for leaving us this review. We want to again apologize for the condition of your room when you arrived--that is not acceptable, and does not demonstrate the high standards we have set at our hotel. I am glad, however, that we were able to reconcile this issue, and that you enjoyed the service you received. We... More 

New York, NY
Top Contributor
89 reviews 89 reviews
42 hotel reviews
90 helpful votes 90 helpful votes
3 of 5 stars Reviewed 1 week ago

I last stayed here seven years ago, and it seems like not much has changed. The decor seems a bit dated, and I just don't expect in this class of hotel to have a TV that takes forever to respond to the remote. That may seem like a small thing, but when you're trying to find the news or a... More 

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Stella S, Front Office Manager at Swissotel Chicago, responded to this review

Dear Guest, Thank you for leaving us such a thoughtful and detailed review. Your feedback regarding some of our amenities is very helpful for our team, and we will be sure to review what you shared with us. We're glad that you enjoyed your stay, including the views from your suite. Safe travels, and we hope to see you on... More 

Dubai, United Arab Emirates
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

This hotel is on a great location, 10 min walk from Millenium park, nice view of the river, and 5 min walk from the main shopping street. The rooms are nice styleful and spacious, clean and the beds are comfortable. Coffe machine. Good wifi speed. The staff is very helpfull especially the concierge.

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Stella S, Front Office Manager at Swissotel Chicago, responded to this review

Dear Mauricio, Thank you for choosing Swissotel Chicago for your stay. We're happy to know that you found your accommodations to be clean, comfortable and spacious--and that you were able to take advantage of our location. Our guests often comment on the views of the river as well! We hope to see you on your next trip to Chicago. Thank... More 

Gorey, Ireland
Senior Contributor
30 reviews 30 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The Swissotel is centrally located, very busy, and extremely close to everything you need in Chicago. Great rooms, spectacular views over the river and lake, which on foggy days are jaw dropping, skyscrapers rising out of the grey. The pool and hot tub on the 42nd floor make the place special - I've stayed in about a dozen different hotels... More 

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PKCook, Director of Sales at Swissotel Chicago, responded to this review

Dear Guest, Thank you for your recent stay. We agree that our views are some of the best in the city. The architect Harry Weese brilliantly designed the building with three sides, so future construction would not impair the sightlines. We're glad to read that you enjoyed the location and the service. Please let us know when you plan to... More 

Medford, New Jersey
Top Contributor
148 reviews 148 reviews
26 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My wife and I recently visited for a 4-night stay and were situated in a King room with a south facing view towards the Lake and the Field Museum (partially obstructed by condos) on a mid-level floor. The gym on the 42nd Floor has excellent views although partially obstructed of the Lake. We found the room and bed comfortable and... More 

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PKCook, Director of Sales at Swissotel Chicago, responded to this review

Thank you very much for choosing to stay with us. Please let us know if there is anything we can do to make your next stay even more comfortable. Regards, Patrick Cook Director of Sales & Marketing More 

Philadelphia, Pennsylvania
Top Contributor
78 reviews 78 reviews
39 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Great location on the riverwalk, just a short distance from the lakefront trail and Michigan Ave bridge. Bathroom has separate tub and shower stall, but this makes spacing a bit tight. Room is sizable with coffee maker, safe, ironing board. Elevator service was quick. Fitness facility and indoor pool on 42nd floor have great views, clean equipment, plenty of towels-the... More 

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Stella S, Front Office Manager at Swissotel Chicago, responded to this review

Dear Guest, We're happy to know that you enjoyed the views from our 42nd-floor Penthouse Fitness Centre! Did you know that we also have daily Vitality activities that are available to our guests, including guided morning runs and boot camps led by a fitness instructor? Perhaps on your next stay you can join us for a quick workout. The feedback... More 

Thunder Bay, Canada
Senior Contributor
35 reviews 35 reviews
16 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 2 weeks ago

A friend and I stayed here for 5 nights while we were at a conference. The Swissotel was conveniently located for us and turned out to be a great place to stay. We had a room with a view of the river. It was spotlessly clean, quiet for sleeping, good wifi reception, and the staff were helpful.

Was this review helpful? Yes
Stella S, Front Office Manager at Swissotel Chicago, responded to this review

Dear Guest, We're happy to hear that you and your friend enjoyed your stay with us! The great views and location are two of the most popular reasons why people choose to stay at Swissotel, and I'm happy to know that they met your expectations. Thank you again for staying with us! Warm regards, Stella Smaragdis, Front Office Manager Swissôtel... More 

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