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Swissotel Chicago

4.0 of 5
323 East Wacker Drive, Chicago, IL 60601 (The Loop)
Hotel amenities
Swissotel Chicago
Ranked #59 of 164 hotels in Chicago
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1,227 reviews from our community

Traveler rating
    521
    429
    174
    71
    32
See reviews for
Families
176
 
Couples
337
 
Solo
83
 
Business
361
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Lambertville, New Jersey
Senior Reviewer
10 reviews 10 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 13, 2013 via mobile

This King Suite exceeded our expectations with a 180 degree view of the city and waterfront. I couldn't stop raving about the comfortable bed. The health club was top knotch spa facilities. Pool and jacuzzi were as nice as my home club. I felt like it was our honeymoon at this hotel.

Was this review helpful? Yes 1
See 2 more reviews by Patricia C for Chicago
columbia
Senior Contributor
49 reviews 49 reviews
13 hotel reviews
Reviews in 17 cities Reviews in 17 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed May 12, 2013

I have enjoyed all my stays at the Swissotel in Chicago. The rooms are very large and very comfortable with a great view. I especially enjoy how quite the rooms are compared to many other hotels. The location is very central to the lakefront area and close to the Millennium park and the Navy Pier.

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See 2 more reviews by smervin for Chicago
Dayton Ohio
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 11, 2013

The room was nicely furnished in a cool contemporary style. Bed was great - very comfortable. Bathroom was nicely appointed and sparkling clean. Room temperature was odd; it was too warm in the room from the time I checked in until when I left the next morning despite turning on the air conditioning full blast. I had room 1703 -... More

Was this review helpful? Yes 1
Hoover, AL
Contributor
18 reviews 18 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed May 10, 2013

I stayed here during a conference and found the front desk and staff to be friendly and very helpful. The best part is the location, it is within walking distance of so many 'must see and do' sights. Just a block away, the Architectural Foundation Boat Tours board. Several blocks away (3 or 4), is the Cultural Center of Chicago... More

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See 5 more reviews by Tori0 for Chicago
Brooklyn, New York
Contributor
11 reviews 11 reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed May 10, 2013 via mobile

I wasn't sure what to expect but if you're looking for modern, clean rooms and a firm but fluffy bed, this is the place! I thoroughly enjoyed my stay here. I'm from NYC so I tend to get picky when it comes to the little things but that is what they excel at. The free fruit infused water in the... More

Was this review helpful? Yes 1
Saint Charles
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 9, 2013

We have stayed at this hotel on several occasions, but it had been a little over a year since our last stay. Previous stays were always wonderful. This one was just average. The room 3816 was probably one of their low end rooms. The makeup mirror was missing from the bathroom and they no longer provide minibars in the room.... More

Was this review helpful? Yes 1

Review collected in partnership with Swissotel

Alp A, Manager at Swissotel Chicago, responded to this review
May 9, 2013

Dear Valerie P, Thank you very much for returning to Swissôtel Chicago and indeed our pleasure to know that you enjoyed the comfort of your bed. We do understand your concern regarding the new concept in our rooms and please trust that this is indeed aiming further convenience for our guests. Our observations showed that majority of our guests prefer... More

Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed May 8, 2013

Overall experience for comfort was nice, but they charge for wireless. Many other nice hotels in Chicago that have free access for guests. Pool and excercise equipment very good. At various times throughout the evening the lobby bar area was overcrowded and loud. Did like the elevator system.

Was this review helpful? Yes 1
See 2 more reviews by Kathleen Y for Chicago
Alp A, Manager at Swissotel Chicago, responded to this review
May 9, 2013

Dear Kathleen Y, Thank you very much for staying at Swissôtel Chicago and pleasure to learn that you have enjoyed our facilities and services. I am happy to inform you that we indeed offer complimentary internet for our members. Swissôtel Circle is a free membership which offers not only complimentary internet but also many other benefits to our frequent guests.... More

Azusa
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 8, 2013

This hotel was very "modern" but also very comfortable. The staff was professional and helpful. It was a pleasant place to stay--and very close to Michigan Avenue, Navy Pier, and other sightseeing hot spots.

Was this review helpful? Yes 1

Review collected in partnership with Swissotel

Centennial
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 8, 2013

We very much enjoyed staying at the Swissotel Chicago. The location is great, and the view can't be beat. We had a lake view room that offered a breathtaking sunrise, and a beautiful night view. The staff was overall good, with the exception of one individual, and every business always has one of those, right?

Was this review helpful? Yes 1

Review collected in partnership with Swissotel

Vancouver, Canada
Senior Contributor
43 reviews 43 reviews
27 hotel reviews
Reviews in 27 cities Reviews in 27 cities
52 helpful votes 52 helpful votes
3 of 5 stars Reviewed May 8, 2013

I live in Vancouver and often work in Zurich; both are considered expensive cities. Chicago is also an expensive town, just like many of the major cities of the world - accept it and get over it. Nevertheless, the Swissotel can take you to breath-taking heights when it comes to charges for daily parking ($62), internet ($15-25) and breakfast ($27... More

Was this review helpful? Yes 1
Alp A, Manager at Swissotel Chicago, responded to this review
May 9, 2013

Dear JohnS1952, Thank you very much for sharing the details of your experience at Swissôtel Chicago and we are happy to learn that you enjoyed the quality of our services and facilities. I would like to kindly inform you that we offer continental breakfast for 16 USD and American Breakfast for 23 USD. On the other hand we offer internet... More

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Hotel Summarization (Beta)

What travelers say

  • Navy pier(94)
  • Very nice(41)
  • Great view(35)
  • Room service(26)
  • Magnificent mile(15)
  • Michigan ave(10)
  • Millenium park(10)
  • Hotel staff(9)
  • Breakfast buffet(9)
  • Short walk(9)

Additional Information about Swissotel Chicago

Address: 323 East Wacker Drive, Chicago, IL 60601
Region: United States > Illinois > Chicago > The Loop
Amenities:
Bar/Lounge Business Center Fitness Center Pets Allowed Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#23 Romantic Hotels in Chicago
#31 Luxury Hotels in Chicago
#35 Family Hotels in Chicago
#51 Business Hotels in Chicago
Price Range: $$
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
High-rise Downtown Hotel overlooking Lake Michigan & adjacent to the Loop financial district. ... more   less 
Reservation Options:
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Also Known As:
Swissotel Chicago Hotel Chicago
Swissotel Chicago Hotel
Swissotel Hotel Chicago
Chicago Swissotel Hotel
Chicago Swissotel

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Swissotel Chicago
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