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All 168 Chicago hotels

Swissotel Chicago

4.0 of 5 Hotel   |   323 East Wacker Drive, Chicago, IL 60601 (The Loop)
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Swissotel Chicago
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80%
Ranked #54 of 168 hotels in Chicago
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 5 days ago
Encorecorgis Elroy, Wisconsin
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2,012 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (316)
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There are newer reviews for Swissotel Chicago
See the most recent reviews
Elroy, Wisconsin
1 review
4 of 5 stars Reviewed 5 days ago NEW

I loved everything about this hotel, until I was charged for the breakfast buffet that was comped with our room. We were told by the waiter that we needed to sign the charge slip strictly for accounting purposes. I was shocked when I found out that the total bill was over $72 for two people, It was a nice buffet,... More

Was this review helpful? Yes
Stella S, Other at Swissotel Chicago, responded to this review

I'm very sorry about the inconvenience you experience on your recent stay. It's great to hear that you were impressed with the rest of your stay, and I hope that you'll still consider returning in the future. Please reach out if you'd like to discuss your experience further! Take care, Stella Smaragdis, Front Office Manager Swissôtel Chicago (312) 268-8255 More

Senior Reviewer
7 reviews 7 reviews
5 of 5 stars Reviewed 5 days ago NEW

I stayed at this hotel a few years ago on a trip with friends. The hotel overlooks the Navy Pier and is centrally located so it was easy to either catch a quick cab or walk to wherever you needed to go. The room was comfy and clean and the bathroom was huge compared to other hotel bathrooms (with 4... More

Was this review helpful? Yes
Stella S, Other at Swissotel Chicago, responded to this review

Thanks for staying with us, Angie! It's wonderful to read that you enjoyed your trip, and I'm glad that you were impressed with your room. I appreciate your recommendation, and look forward to having you back again soon! Take care, Stella Smaragdis, Front Office Manager Swissôtel Chicago (312) 268-8255 More

Macomb, Michigan
1 review
5 of 5 stars Reviewed 5 days ago NEW

Truly enjoyed the experience of Chicago this summer and stayed at this amazing hotel! The people employed here were very kind and professional. The food was outstanding, the room was top quality! I would surely stay here again

Review collected in partnership with Swissotel Hotels & Resorts

Was this review helpful? Yes
Stella S, Other at Swissotel Chicago, responded to this review

Thanks for staying with us while in town, Roxi! It's great to hear how much you enjoyed it, and I look forward to welcoming you back in the future. Wishing you the best in the meantime! Safe travels, Stella Smaragdis, Front Office Manager Swissôtel Chicago (312) 268-8255 More

Amsterdam, The Netherlands
Contributor
18 reviews 18 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

Stayed for two nights in June 2014. Good sized room and bathroom. Breathtaking views. Friendly and courteous staff. Gym on the 42nd floor is basic but also has breathtaking views, and the sauna is in great condition! There's is also a swimming pool. Location is great, we walked everywhere. Cool elevator!

Was this review helpful? Yes
Stella S, Other at Swissotel Chicago, responded to this review

Glad to hear you enjoyed your stay! Thanks for the compliments on our amenities and staff. Can't wait to have you back in the future! All the best, Stella Smaragdis, Front Office Manager Swissôtel Chicago (312) 268-8255 More

Ottawa, Illinois
1 review
2 of 5 stars Reviewed 5 days ago NEW

Right when my co-worker and I got to the hotel, we walked into a customer talking with a janitor right next to my room enterence. we found out the reason why, there was a pile of feces behind the door. They did not offer to comp us anything, they simply "cleaned it up" which did not even get rid of... More

Was this review helpful? Yes
Stella S, Other at Swissotel Chicago, responded to this review

I want to assure you that our team works very hard to give you a pleasant, comfortable stay, Kayla. I'm sorry that you didn't get that impression, but I'd love to speak with you more about your visit. We certainly want to make every guest feel taken care of! Take care, Stella Smaragdis, Front Office Manager Swissôtel Chicago (312) 268-8255 More

Pontiac, Illinois
2 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

The hotel is nice looking but that's it. The pool, exercise room and internet are all extra charges. You can hear everything in the room next to you. The location is horrible. Anything you want to do is a long walk or a taxi ride. Won't stay again!

Review collected in partnership with Swissotel Hotels & Resorts

Was this review helpful? Yes 3
Stella S, Other at Swissotel Chicago, responded to this review

Thanks for letting me know what you thought of your stay. Most visitors consider our location to be a big plus, but I'm sorry that it wasn't near that attractions that you visited. I'll definitely keep your comments in mind when looking for improvements. Take care, Stella Smaragdis, Front Office Manager Swissôtel Chicago (312) 268-8255 More

Malverne
1 review
5 of 5 stars Reviewed 1 week ago NEW

I often tell people that Swisshotel is the best hotel on the planet. Best hotel experience I've had in over 10 years! The staff was so accommodating and competent. The ambiance throughout the hotel is calming and who doesn't love being able to get what you need, when you need it 24/7. Best hotel on planet Earth :). Thank you.

Review collected in partnership with Swissotel Hotels & Resorts

Was this review helpful? Yes
Stella S, Other at Swissotel Chicago, responded to this review

We're always happy to get you what you need, no matter what time it is, Tannasia! I'm pleased that you enjoyed your visit here. The next time you need a little getaway, we'll be here for you! Best, Stella Smaragdis, Front Office Manager Swissôtel Chicago (312) 268-8255 More

New
Contributor
12 reviews 12 reviews
11 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

I did not stay at this hotel, however I hosted a banquet on the 43rd floor in the Edelweiss Penthouse. The staff was friendly, the room was very nice, the views were breathtaking, and the food was good. We had a great experience, and would absolutely book a banquet dinner there again.

Was this review helpful? Yes
Stella S, Other at Swissotel Chicago, responded to this review

No matter if you're looking for a weekend stay or just a banquet, we're happy to accommodate, Prashant. It's wonderful to know that you had a pleasant time here, and we hope to welcome you back some day soon! Best wishes, Stella Smaragdis, Front Office Manager Swissôtel Chicago (312) 268-8255 More

Saint Louis, Missouri, United States
Senior Contributor
32 reviews 32 reviews
11 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Swissotel is very nice for the price. Location is great to museums, navy pier, Millennium park. Views are great but we requested a high floor and ended up on floor nine. I agree the wifi charge should be included with the room charge.

Was this review helpful? Yes 1
Stella S, Other at Swissotel Chicago, responded to this review

You're making us blush over here, Darcy! I'm glad to hear you had a nice visit here. We hear you loud and clear about the Wi-Fi, and we'll definitely keep that in mind moving forward. Hope to see you again! Best wishes, Stella Smaragdis, Front Office Manager Swissôtel Chicago (312) 268-8255 More

Chicago
1 review
5 of 5 stars Reviewed 1 week ago

Great place to stay. Only downfall are the prices for a room, parking, and wifi. Wifi should be included with rooms nowadays. Parking is outrageous for overnight guests and should be included with the price of the room like wifi should.

Review collected in partnership with Swissotel Hotels & Resorts

Was this review helpful? Yes
Stella S, Other at Swissotel Chicago, responded to this review

Thanks for staying with us while in town, Marlene! I want to assure you that it is in line with the industry standard in the area. I really appreciate you reaching out, and hope you'll be able to return to Chicago again soon! Best wishes, Stella Smaragdis, Front Office Manager Swissôtel Chicago (312) 268-8255 More

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Additional Information about Swissotel Chicago

Address: 323 East Wacker Drive, Chicago, IL 60601
Location: United States > Illinois > Chicago > The Loop
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Swissotel Chicago 4*
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Also Known As:
Swissotel Chicago Hotel Chicago
Swissotel Hotel Chicago
Chicago Swissotel Hotel

435 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#16 Spa Hotel in Chicago #29 Luxury Hotel in Chicago #32 Romantic Hotel in Chicago #38 Business Hotel in Chicago #45 Family Hotel in Chicago
Hotel Class
Official Description (provided by the hotel)
Comfort and productivity come together where the river meets the lake at Swissôtel Chicago. Swissôtel Chicago is graced with European style and contemporary Swiss elegance. The luxury experience includes award-winning hospitality, well-appointed accommodations and breathtaking views. Housed in a distinctive glass triangle structure, our hotel stands out for its international style, downtown sophistication and central location to signature sights. Find peace of mind and productivity in our recently upgraded 661 guest rooms or 40 luxury suites. Our business-friendly amenities make travel simple and seamless and our 65,000 sq ft of state-of-the-art meeting rooms, ballrooms and special venue space excel as an efficient place to meet, connect, celebrate and do business. We also have three on-site restaurants and hotel bar, a penthouse fitness center and 45-foot indoor pool. ... more   less 
Number of rooms
661

Questions & Answers

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1 question
6 days ago

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