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All 174 Chicago hotels

Swissotel Chicago

4.0 of 5 Hotel   |   323 East Upper Wacker Drive, Chicago, IL 60601 (The Loop)
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Ranked #64 of 174 Hotels in Chicago
Certificate of Excellence 2014
GreenLeadersGold level
A recent review
5 of 5 stars reviewed 1 week ago
jamesaD3011VB Hartland
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2,348 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Swissotel Chicago
See the most recent reviews
Hartland
1 review
5 of 5 stars Reviewed 1 week ago

Great location just off of Michigan Avenue. Easy walking distance. Parking was valet only and it was a little high at $65. Public parking is two blocks away if you want to save money. Beautiful hotel.

Review collected in partnership with Swissotel Hotels & Resorts

Was this review helpful? Yes
Stella S, Other at Swissotel Chicago, responded to this review

Thank you for staying at Swissotel, James. We know those parking rates are a little high, but they are comparable to other hotels in the area. I am glad to hear that you found a deal on parking, though. Thank you for leaving us this review, and we hope to see you back soon! Sincerely, Stella Smaragdis, Front Office Manager... More 

Northfield
1 review
5 of 5 stars Reviewed 1 week ago

I brought my wife along to Chicago while I was attending a convention. The Swissotel Chicago was an excellent choice. Very well decorated, excellent room size, excellent beds and pillows. What a view of the lake! Excellent location. Could not have been happier with the stay!

Review collected in partnership with Swissotel Hotels & Resorts

Was this review helpful? Yes
Stella S, Other at Swissotel Chicago, responded to this review

We're so happy we could make you and your wife's stay a pleasant one. It's great that you experienced that view of the lake as well as thought the bed was so comfortable. We hope you have a very happy holiday season! Best wishes, Stella Smaragdis, Front Office Manager Swissôtel Chicago (312) 268-8255 More 

Lake Geneva
1 review
5 of 5 stars Reviewed 1 week ago

Great location and view! Complimentary parking would be a phenomenal perk, as would in room internet. A shuttle service to Navy Pier, the Mag Mile, or State Street, could perhaps enhance the unique location of t he hotel. Would return again.

Review collected in partnership with Swissotel Hotels & Resorts

Was this review helpful? Yes
Stella S, Other at Swissotel Chicago, responded to this review

Thank you for your five-star review! I hope you enjoyed your stay and enjoyed the location, despite there not being a hotel shuttle. If you choose to stay with us again, make sure to sign up for Swissotel Circle--one of the benefits to this free rewards program is that you receive free wifi. We hope you have a very happy... More 

Milwaukee, Wisconsin
Senior Reviewer
9 reviews 9 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

This is the 2nd time of staying here for me and I enjoyed it more the last time because the hot tub didn't work. It was more like a cold tub because the jets weren't working. Then they fixed them but it just spit out more cold water.. however on the positive side the room was really nice it had... More 

Was this review helpful? Yes
Stella S, Other at Swissotel Chicago, responded to this review

We're so sorry the hot tub was not in working order! We always do our best to make sure our guest rooms are in perfect shape, although it sounded like the hot tub needed more work when you were here. I am, however, glad to hear that you enjoyed the stereo system, bathrooms and pull out sofa! Hope to see... More 

Contributor
11 reviews 11 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

The Swissotel is a very nice hotel! The rooms are clean and spacious, the staff is friendly, the pool area is nice. The hotel is located east of Michigan Ave, there are an array of stores, shops and restaurants in walking distance as well as museums, theaters and more. If you want to be in the heart of down town... More 

Was this review helpful? Yes
Stella S, Other at Swissotel Chicago, responded to this review

Erica, we're so happy you loved our hotel and had such a nice stay! It's great that you enjoyed the location so much, and we hope to see you again next time you're in Chicago. Sincerely, Stella Smaragdis, Front Office Manager Swissôtel Chicago (312) 268-8255 More 

Detroit, Michigan
Senior Contributor
35 reviews 35 reviews
8 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Had room 1501 and had a very nice view of the river and Navy Pier. Lovely hotel. Only downside is that it is a walk from Miracle Mile. It looks deceptively close but then at the end of a tiring all-day walking Chicago outing, it is still a good walk to the hotel. Do sign up for the Swiss Circle... More 

Was this review helpful? Yes
Stella S, Other at Swissotel Chicago, responded to this review

We're so happy you found the stay to be so pleasant! It's also wonderful to hear you found out about Swissôtel Circle. Thank you so much for choosing us, and we hope to see you if you're ever back in Chicago. Sincerely, Stella Smaragdis, Front Office Manager Swissôtel Chicago (312) 268-8255 More 

indiana
Top Contributor
77 reviews 77 reviews
7 hotel reviews
69 helpful votes 69 helpful votes
5 of 5 stars Reviewed 1 week ago

We've stayed here several times! Love the rooms ! Great views! They have great specials and its a block off Michigan Ave ! Has a bar and also a restaurant and bar! It also has a workout facility and pool! It is clean and kept up and modern. Has a gift shop as well

Was this review helpful? Yes
Stella S, Other at Swissotel Chicago, responded to this review

I'm so happy you had such a nice time with us! Thank you, and I'm glad you enjoyed the restaurant, bar and spa facilities. Hope to see you soon next time you're in Chicago. Best, Stella Smaragdis, Front Office Manager Swissôtel Chicago (312) 268-8255 More 

Minneapolis, Minnesota, United States
Contributor
14 reviews 14 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed at the Swissotel in Chicago to attend the grand opening of Maggie Daley Park. We walked everywhere: to the park, to Eggy's for breakfast, to all points downtown, to Mariano's grocery store... The hotel lobby is lovely, the rooms are elegant and comfortable. We were on the 12th floor with a view of the river. We dined at... More 

Was this review helpful? Yes
Stella S, Other at Swissotel Chicago, responded to this review

Susan, we're so happy to hear we were able to show you such a nice stay while you were here for the Maggie Daley Park opening. We will definitely inform Ruben of your sweet shot out, along with Amuse for the cappuccino--they'll be thrilled to hear it. Hope to see you soon when you're back in the area! Sincerely, Stella... More 

Iowa
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

The hotel is beautiful, the rooms nice and the beds very comfortable.. the majority of the staff was very friendly and courteous EXCEPT a front desk staffer named CURTIS. He was very rude and arrogant and condescending. He needs to go back and take a refresher class in customer service. Otherwise the hotel is a great place!

Was this review helpful? Yes
Stella S, Other at Swissotel Chicago, responded to this review

We're so sorry you didn't find our entire front desk to be courteous and friendly, as we always strive to be. I will be sure to follow up with our team regarding your review, so please know that all will be resolved. Thank you for leaving us this, and I'm happy to hear you otherwise enjoyed your stay. Sincerely, Stella... More 

Phoenix, Arizona
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Arrived at Swissotel Chicago for a Holiday play and shopping on the Mag Mile. Location was perfect for both the shopping district and theater district. The hotel itself was spectacular and we secured a fine deal for the 2 rooms which are very modern and well appointed. Check in/out was very efficient and courteous. We enjoyed our stay at the... More 

Was this review helpful? Yes 1
Stella S, Other at Swissotel Chicago, responded to this review

Tom, we're so happy you enjoyed your stay. It was absolutely wonderful having you with us, and we're so happy you took advantage of the location. Hope to see you back if you're ever in the Chicago area again! Best, Stella Smaragdis, Front Office Manager Swissôtel Chicago (312) 268-8255 More 

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Additional Information about Swissotel Chicago

Address: 323 East Upper Wacker Drive, Chicago, IL 60601
Phone Number:
Location: United States > Illinois > Chicago > The Loop
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Swissotel Chicago 4*
Number of rooms: 661
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Also Known As:
Swissotel Chicago Hotel Chicago
Swissotel Hotel Chicago
Chicago Swissotel Hotel
Hotel Style:
#5 Green Hotel in Chicago
#15 Best Value Hotel in Chicago
#16 Spa Hotel in Chicago
#33 Luxury Hotel in Chicago
#38 Romantic Hotel in Chicago
#43 Business Hotel in Chicago
#53 Family Hotel in Chicago

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