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All 174 Chicago hotels

Swissotel Chicago

4.0 of 5 Hotel   |   323 East Upper Wacker Drive, Chicago, IL 60601 (The Loop)
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Ranked #66 of 174 Hotels in Chicago
Certificate of Excellence 2014
GreenLeadersGold level
A recent review
4 of 5 stars reviewed yesterday
Mohamad S
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2,401 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
4 of 5 stars Reviewed yesterday NEW

We stayed here me and my wife and we were given high floor room with city and navy pear view. We loved it. Only bad this was the parking which was about $65 a day! There is a lot of things that you can do around. It is walking distance to millennium park and the famous shipping stores on Michigan... More 

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Nashville, Tennessee
1 review
5 of 5 stars Reviewed 3 days ago NEW

The Staff, pillows, bedding and towels were the best thing ever. My only complaint is The Palm Restaurant the food is of average quality, mediocre proportions and has grossly inflated prices. Thanks..

Review collected in partnership with Swissotel Hotels & Resorts

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Grayslake
1 review
5 of 5 stars Reviewed 3 days ago NEW

As always, the staff at the Swiss is genuine and anticipated all of my needs. That is truly what separates them from other hotels. This started upon my arrival in the circle drive, and ended upon the valet returning my car upon my departure!

Review collected in partnership with Swissotel Hotels & Resorts

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Contributor
15 reviews 15 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Thoroughly enjoyed my one night stay at the SH! Live in the Chicago area but needed downtown accommodations and the Swissotel did not disappoint. From check in to check out the staff was first class, dining options wonderful, room lovely and the view where the river meets the lake is breathtaking. If you can snag a corner room the view... More 

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Collinsville, Illinois, United States
Senior Contributor
29 reviews 29 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Have stayed here on several occasions and always find it to be extremely clean, quiet and convenient to other conference properties as well as nearby Michigan Avenue and Lakeshore Drive. Staff are very friendly.

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Stella S, Other at Swissotel Chicago, responded to this review

Sounds like you've had some lovely visits with us, Mark! We're looking forward to your next stay. Cheers, Stella Smaragdis, Front Office Manager Swissôtel Chicago (312) 268-8255 More 

Boston, Massachusetts
Top Contributor
57 reviews 57 reviews
9 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed at the Swissotel for six nights. The room on the 31st floor was spacious, quiet and well designed. My stay was associated with a business conference so I needed to work in the evenings and over the weekend on presentations and notes. The Internet service was just tolerable (except for some peak times when it was terrible) and it... More 

Was this review helpful? Yes 2
Stella S, Other at Swissotel Chicago, responded to this review

Hi, Tim- Thank you for leaving us this review. I'm glad you appreciated our efforts to be more sustainable, and that you found your room to be comfortable and accommodating. If you choose to stay with us again (and I hope you do!), please know that the in-room wifi is free for those enrolled in our free rewards program, Swissôtel... More 

Homewood
1 review
3 of 5 stars Reviewed 1 week ago

Cold room, tv not working. Check equipment before sending guests to the room. Otherwise, our stay was great. Best staff and service came from valet staff. AMAZING view of Navy Pier, River and Lake Michigan.

Review collected in partnership with Swissotel Hotels & Resorts

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Stella S, Other at Swissotel Chicago, responded to this review

I'm glad you enjoyed the view and service you received, Tiffany. We want our guests to have the best experience possible when they're with us, and it sounds like we missed the mark with the room temperature and the TV not working. I am so sorry to hear that--I hope we were able to fix it during your stay. If... More 

Prescott, Arizona
Senior Contributor
34 reviews 34 reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 1 week ago

Have stayed at the Swissotel for several visits to Chicago. Great location- right on the Chicago River. Easy access to Millineum Park/Grant Park, the Loop, River North and Navy Pier. Good value. Would recommend to others.

Review collected in partnership with Swissotel Hotels & Resorts

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Stella S, Other at Swissotel Chicago, responded to this review

It is so nice to run into your recommendation, thank you! I'm overjoyed that you enjoyed your time here in Chicago and thought that the room was of such high value. We hope to have you back if you're ever in the area again! Happy travels, Stella Smaragdis, Front Office Manager Swissôtel Chicago (312) 268-8255 More 

Naperville
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 1 week ago

They looked professional but they are actually not. The front desk is terrible, never try to help costumer.The valet parking is the worst! I waited for 40 minutes but no one picked up my car. I finally got my car after several follow ups.!

Review collected in partnership with Swissotel Hotels & Resorts

Was this review helpful? Yes 3
Stella S, Other at Swissotel Chicago, responded to this review

I am so sorry to hear about the issues with retrieving your car. This is not consistent with the type of excellent service that we strive to provide, and you are correct in that a 40-minute wait is far too long. I will follow up with the third-party parking company on this, but if you have any additional to provide... More 

A TripAdvisor Member
1 of 5 stars Reviewed 1 week ago

Skip!!!!, Go to Aqua instead + free internet & breakfast, Room smelled strongly of bleach, few towels were dirty, folded and yet filthy, coffee machine with no coffee, had to call room service 3 times for wine bottle opener, two bring to room, broken!!! Third one was good, and no internet for price point is simple Not acceptable, never again

Review collected in partnership with Swissotel Hotels & Resorts

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Stella S, Other at Swissotel Chicago, responded to this review

Good afternoon, I cannot apologize enough for the towels in your room, along with the unpleasant smell that you mentioned. I hope we were able to reconcile that for you during your stay. Please know that we now have Keurig coffee makers in all of our guest rooms, and that wifi is free for those enrolled in our free loyalty... More 

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Additional Information about Swissotel Chicago

Address: 323 East Upper Wacker Drive, Chicago, IL 60601
Phone Number:
Location: United States > Illinois > Chicago > The Loop
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Swissotel Chicago 4*
Number of rooms: 661
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Also Known As:
Swissotel Chicago Hotel Chicago
Swissotel Hotel Chicago
Chicago Swissotel Hotel
Hotel Style:
#5 Green Hotel in Chicago
#17 Spa Hotel in Chicago
#33 Luxury Hotel in Chicago
#42 Romantic Hotel in Chicago
#43 Business Hotel in Chicago
#56 Family Hotel in Chicago

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