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Swissotel Chicago

#70 of 176 Hotels in Chicago
Certificate of Excellence
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323 East Upper Wacker Drive, Chicago, IL 60601
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Swissotel Chicago
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Swissotel Chicago
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2,472 reviews from our community

Traveler rating
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    81
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Roseville, Minnesota
Top Contributor
99 reviews 99 reviews
6 hotel reviews
68 helpful votes 68 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

This is a very nice business hotel, meaning it works well for people who don't mind paying for food and convenience. Specifically, the rooms are very spacious and even if they ask if you want an upgrade to a lakeview room, the views are nice in all directions. The room is very modern, with a shower and a bath (though... More 

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Willits, California
Top Contributor
52 reviews 52 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Firstly, this hotel is a triangle which lends to some really great corner rooms. I booked my hotel in Chicago blind through Hotwire as I usually do when staying in cities. (As long as your choosing at least a 4 star hotel I've never had a bad experience.) This was a rare treat however. I had gotten the room at... More 

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Nashville
1 review
1 of 5 stars Reviewed 2 days ago NEW

Terrible/inefficient check-in, $67/night for hotel valet parking (seriously?) with only option to park off-site for $30/night, dated room (especially for $192/night), worn out remote control, ESPN wouldn't work, $15/day for wifi, should I go on? Hampton Inn provides a much better experience. Seems like they're just another hotel, except with a sky scraper price. Left the hotel shaking my head.

Review collected in partnership with Swissotel Hotels & Resorts

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Byron Center
1 review
5 of 5 stars Reviewed 2 days ago NEW

I purchased my reservation though Priceline at a great price. The Hotel amenities are outstanding and all of the staff was very friendly and helpful. Everything we wanted to see was within walking distance or a short bus ride. I highly recommend this hotel to anyone.

Review collected in partnership with Swissotel Hotels & Resorts

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Montana
Top Contributor
202 reviews 202 reviews
51 hotel reviews
54 helpful votes 54 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This hotel is first class. The rooms are huge. The have a guest bath room, an office area, a sitting area with a huge couch, recliner, big screen TV, huge master suite with own bath and the cleanest room I have ever been in. They have multiple places to eat within the hotel and the people who work there are... More 

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London, Ontario, Canada
Top Contributor
163 reviews 163 reviews
11 hotel reviews
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

My wife ans I were in Chicago on business and we enjoyed our stay. We took our 5 year old with us and she enjoyed the pool and the room, where she got her own pull out bed. The rooms are spacious and have all the amenities you could ever need. The view is also stunning from the higher floors

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Stella S, Other at Swissotel Chicago, responded to this review

It's great to hear all three of you enjoyed your stay, Ken. Thank you for leaving this review--we hope to see you at Swissotel again soon. All the best, Stella Smaragdis, Front Office Manager Swissôtel Chicago (312) 268-8255 More 

Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

I checked in late and they told me that the standard rooms were not available. They upgraded me to a king corner room on one of the top floors. I had a panoramic view from the Chicago River to Navy Pier. It was such an amazing room that I couldn't close the drapes at night. The city skyline was dazzling.... More 

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Stella S, Other at Swissotel Chicago, responded to this review

Thank you for your glowing review, Sheri. I am happy we were able to upgrade your room, and that you enjoyed the spectacular views of the city and lake. We're happy to hear that you gave us another chance, and that you loved your stay! Until next time, Stella Smaragdis, Front Office Manager Swissôtel Chicago (312) 268-8255 More 

Indianapolis, Indiana
Contributor
16 reviews 16 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

Great hotel, excellent service, and wonderful view - both from the room and form the gym on the top floor. Gym was filled with updated equipment and well placed to take advantage of the views during your workout.

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Stella S, Other at Swissotel Chicago, responded to this review

Glad to see you got to enjoy the views from both your room and the gym, Heather. Nothing like waking up to views of the lake. Thank you for leaving a great review! Hope to see you again soon, Stella Smaragdis, Front Office Manager Swissôtel Chicago (312) 268-8255 More 

Waverly
1 review
5 of 5 stars Reviewed 1 week ago

I enjoyed everything ... and will return! I was amazed at how helpful everyone was. Chicago is very pricey but there was no doubt that the people understood I was trying to save cash on my trip (and helped me).

Review collected in partnership with Swissotel Hotels & Resorts

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Stella S, Other at Swissotel Chicago, responded to this review

I can't wait to have you back, Michael! It's wonderful to hear how helpful everyone was -- that's what we're all about. Hope to see you again soon. Until next time, Stella Smaragdis, Front Office Manager Swissôtel Chicago (312) 268-8255 More 

Milwaukee, Wisconsin
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

A friend and I stayed here in early March. The location was excellent - walking distance to restaurants and shopping. Beds were very comfortable and the hotel was quiet on the 26th floor. The reasons I didn't give them 5 stars is because the bathroom didn't have shampoo (didn't notice until I was already in the shower) and you have... More 

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Stella S, Other at Swissotel Chicago, responded to this review

It sounds like you and your friend had a nice relaxing stay earlier this month, which is great to hear. We're very sorry about the shampoo not being in the shower upon your arrival--that is not consistent with how we prepare our guest rooms, and we know that must have been an inconvenience. If you do stay with us again... More 

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