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All 169 Chicago hotels

Swissotel Chicago

4.0 of 5 Hotel   |   323 East Upper Wacker Drive, Chicago, IL 60601 (The Loop)
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Swissotel Chicago
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Ranked #62 of 169 Hotels in Chicago
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed yesterday
Anna W Buk
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2,222 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Buk
1 review
4 of 5 stars Reviewed yesterday NEW

I spent 6 night in Swissotel Chicago and have a very good and pleasent time. This hotel is very American means that for Europeans many thinks are different. Service, food , precedures , etc. But I have a lovely big room with ecxcellent view, all facilities works fine. The only think I've missed was tea/coffee service.

Review collected in partnership with Swissotel Hotels & Resorts

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Los Angeles
1 review
4 of 5 stars Reviewed 2 days ago NEW

We are fans of Swissotels. This one had a good location and view (outstanding corner room), comfortable, clean, good breakfast buffet ($16pp), friendly service,excellent concierge - but there were glitches to make us think it is not run as well as could be: correct room not available on check-in (but taken care of), bathroom amenities not fully supplied, no coffee... More

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Hong Kong
Contributor
12 reviews 12 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Check in on 27 Sep after 10 pm. No help rendered when I arrive by taxi as I had 3 luggages. Check in was quick and was assigned room 2014 which had a nice view of Sheraton across the street, Chicago river and Navy Pier in the distance. Good view. Amenities in room is very basic. No bathroom slippers and... More

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pittsburgh
Senior Contributor
33 reviews 33 reviews
11 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

went there for the most recent Lollapalooza. For this event it couldn't have been better situated. a ten minute walk to the park and far enough away from the mayhem.Plus very convenient to Michigan ave shops and restaurants.The hotel itself was very clean and comfortable. And the staff was very pleasant .All and all a good experience.

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Stella S, Other at Swissotel Chicago, responded to this review

It's so great to hear you were so conveniently located to Lollapalooza from our place. Thanks for leaving us this--we're so happy you had a nice stay and enjoyed the city. If you're ever in the area again, we hope to have you back! Happy travels, Stella Smaragdis, Front Office Manager Swissôtel Chicago (312) 268-8255 More

Pickering, United Kingdom
Contributor
17 reviews 17 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Great hotel in a superb location with amazing views. Free use of the pool and gym. Ask at the desk for free wifi too. Had 3 nights here, the room was nice and clean and the bed was super comfy. Lovely big bathroom with nice little extras. The staff are so polite and offer great customer service. I would highly... More

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Stella S, Other at Swissotel Chicago, responded to this review

Thank you for leaving us this! It really means so much that you had such a nice time. And I'm so happy you were thrilled with the comfy bed and big bathroom! We definitely hope to have you back next time you're in Chicago. Best, Stella Smaragdis, Front Office Manager Swissôtel Chicago (312) 268-8255 More

Chicago
1 review
3 of 5 stars Reviewed 5 days ago NEW

The suite we happened to get was more for business purposes so not very cozy. The view however was beautiful. We had a corner view of the fountain and river. Make sure you are told at check in what they will charge on your card. I wasn't told why their protocol was so when I saw my statement ASAP I... More

Review collected in partnership with Swissotel Hotels & Resorts

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Chatham, Ontario, Canada
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed 5 days ago NEW

We stayed here for a weekend in September and the room was very good. It had spacious rooms in comparison to the Hard Rock which I've also stayed in. The beds were comfy, the view was great and the concierge was very helpful. I would stay here again.

Was this review helpful? Yes
Stella S, Other at Swissotel Chicago, responded to this review

It's wonderful to hear that you would stay with us again! Thank you for leaving us this review, and as always, please let us know if there's anything we can do for you. Sincerely, Stella Smaragdis, Front Office Manager Swissôtel Chicago (312) 268-8255 More

Troy
1 review
4 of 5 stars Reviewed 1 week ago NEW

The view is amazing and face the lake and navy pier . The gym and indoor swimming pool is on the top floor. Very good location, close to everything .. Only cons is uncomfy bed and old towels . Overall, it was good. .

Review collected in partnership with Swissotel Hotels & Resorts

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Stella S, Other at Swissotel Chicago, responded to this review

Thank you for leaving us this review, Pimi! We're so glad you loved the view, along with the indoor gym and pool. I'm sorry to hear about the bed and the towels, though. If you have any feedback on how we can improve your stay the next time around, please reach out to me at the number below. We'd love... More

Tampa, Florida
1 review
3 of 5 stars Reviewed 1 week ago NEW

There are plenty of other places in the downtown area that are better priced and just as nice. If you are looking to spend a lot of money per night or if the company is picking up the tab, this is the hotel for you.

Review collected in partnership with Swissotel Hotels & Resorts

Was this review helpful? Yes
Stella S, Other at Swissotel Chicago, responded to this review

I'm very sad to hear your thoguhts on our pricing. As you mentioned, the area's hotel costs are very competitive. We do have ways of alleviating the price, though. If you're ever on Facebook or Twitter, shoot us a message before you book your next stay and we can send your our social media discount. Hope this helps and that... More

Los Angeles
1 review
4 of 5 stars Reviewed 1 week ago

The view is awesome. The rooms are clean and the bed was very comfortable. The staff at the desk was very helpful. My only two complaints were the lack of an in-room coffee maker (especially given the very high room service prices) and it would also be nice to have a small restaurant on the premises where you can get... More

Review collected in partnership with Swissotel Hotels & Resorts

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Stella S, Other at Swissotel Chicago, responded to this review

Thank you for your kind words, Randy! It's wonderful to know you loved the rooms and the view. I'm sorry you missed the Keurig machines, though. They're located in the suites, but Amuse doubles as a Starbucks in the morning. Thanks for your feedback on the restaurant, too. I hope you were able to try Amuse when you were here,... More

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Additional Information about Swissotel Chicago

Address: 323 East Upper Wacker Drive, Chicago, IL 60601
Location: United States > Illinois > Chicago > The Loop
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Swissotel Chicago 4*
Number of rooms: 661
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Also Known As:
Swissotel Chicago Hotel Chicago
Swissotel Hotel Chicago
Chicago Swissotel Hotel

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