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Swissotel Chicago

#83 of 182 Hotels in Chicago
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323 East Upper Wacker Drive, Chicago, IL 60601
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1 room 1 adult
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3,023 Reviews from our TripAdvisor Community

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Blue Island
2 reviews
3 of 5 stars Reviewed yesterday NEW

Room was really nice but the lighting was terrible in there dark ..the bathroom mirror was to die for,I think I liked that the most.the young lady at the front desk was very pleasant and nice fix my check in problem.

Review collected in partnership with Swissotel Hotels & Resorts

Helpful?
Thank annti0nettec
Kewanee, Illinois
1 review
5 of 5 stars Reviewed yesterday NEW

Swissotel is very friendly and service oriented place to stay. Nice lounge area and restaurants. Someone is ready to serve you from the time you get out of your vehicle. People who work in all areas of the hotel are very helpful and friendly.

Review collected in partnership with Swissotel Hotels & Resorts

Helpful?
Thank 545jackiev
Royse City
1 review
4 of 5 stars Reviewed yesterday NEW

The positives - anytime you have an interaction with one of their employees, it is always a positive experience and they will go out of their way to make sure you are satisfied. My only negative? Small but wish they had usb port access in room. Really, that is my only negative??? :-)

Review collected in partnership with Swissotel Hotels & Resorts

Helpful?
Thank deborahsU4338DD
West Palm Beach, Florida
1 review
5 of 5 stars Reviewed yesterday NEW

I was sent to this hotel for a work seminar. Every person on staff that I worked with over 5 days were absolutely incredible and extremely helpful! They were there to assist me with anything I needed and went above and beyond!

Review collected in partnership with Swissotel Hotels & Resorts

Helpful?
Thank 588taylors
Iowa City
1 review
5 of 5 stars Reviewed yesterday NEW

You get what you pay for. This spot is worth the price. Great location, easy to navigate. High end amenities. The room and bed are comfortable. And with a view of the river, what more could you ask for? Great workout/spa facilities as well.

Review collected in partnership with Swissotel Hotels & Resorts

Helpful?
Thank paulpR5308OK
Arlington Heights, Illinois
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We had 6 rooms here for a family get together at the end of January. The rates were very reasonable. We found the rooms to be a nice size and very comfortable. The service was very good throughout. One of the group got a suite so we would have a place to all get together. The suites ending in 04... More 

Helpful?
Thank Susan K
Brittany R, Manager at Swissotel Chicago, responded to this review

Dear Susan K, Thank you for taking the time to review our hotel and share your stay experience with us using this forum. I am so pleased to hear you enjoyed your stay and the accommodations. Indeed, our 04 suites have the best views in the city and are perfect for larger sized groups. We hope to welcome you back... More 

Highwood, Illinois
Level Contributor
38 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed here to celebrate my mother in always 70th birthday and they went above and beyond to make her feel special. Special treats in her room, wishing her a happy birthday at every opportunity and upgraded her to a suite. A truly wonderful experience. Thank you Julia at the front desk and Ricardo and his team.

Helpful?
Thank atwadell
Brittany R, Manager at Swissotel Chicago, responded to this review

Dear atwadell, I am so pleased to hear you enjoyed your stay. Thank you for choosing to stay with us for your special family celebration. I have passed along your praises to both Ricardo and Julia. We are very lucky to have both of them on our team. Thank you for sharing your experience on this forum. We hope to... More 

Chicago, Illinois
Level Contributor
29 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 1 week ago

Hello! Because of water damage in our association, my insurance company put us up for two nights at the Swiss Hotel and the stay was fantastic! The front desk agent (Julia) was very accommodating and helpful in arranging payment through the insurance company so the charge didn't even hit my credit card. Even with a line of people behind us... More 

Helpful?
Thank Chicago_FJR
Brittany R, Manager at Swissotel Chicago, responded to this review

Dear Chicago_FJR, I am so pleased to hear you had an overall excellent stay at Swissotel Chicago especially considering the unfortunate circumstances that brought you to our hotel. Both Julia and David are true assets to our company and we are so grateful to have them apart of our family. I do hope we have the opportunity to welcome you... More 

Zurich, Switzerland
1 review
5 of 5 stars Reviewed 1 week ago

I stayed in the SWISSOTEL for one night on a business trip. Very fast Check In and out, very friendly personal. I had a pleasant stay at the hotel. Location is very good, very close to Michigan Avenue (Major shopping Avenue)

Review collected in partnership with Swissotel Hotels & Resorts

Helpful?
Thank 999joerg
Brittany R, Manager at Swissotel Chicago, responded to this review

Dear 999joerg, Thank you for taking the time to write a review about our hotel on this forum. I am so delighted to hear you had an pleasant stay. Please keep us in mind as your choice of hotel for your next business trip. We very much look forward to welcoming you back in the near future. Best, Brittany R... More 

Illinois
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

My husband and I were very impressed from our first steps into the hotel until we left. The front desk as very welcoming. Isaiah found out it was our wedding anniversary and gave us a room with a gorgeous view of Navy Pier. The room was spotless. The beds comfy. The Spa 42 is somewhat dated, but the service was... More 

Helpful?
Thank lkic
Brittany R, Manager at Swissotel Chicago, responded to this review

Dear lkic, Thank you for choosing to stay at Swissotel Chicago for your special celebration. I am so pleased to hear you had an enjoyable interaction with Isaiah. Also, I would like to thank you for taking the time to write such a lovely review of our hotel on the forum. We always appreciate when our guests take the time... More 

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Neighborhood Profile
Downtown / The Loop
Often visitors' first stop in Chicago, The Loop is a good starting point to sample the city's energy and flavor. This central business district boasts Michelin-rated restaurants, upscale hotels, premier shopping, and enough arresting architecture to keep your camera busy for hours. You won’t find too many photo galleries of downtown Chicago without a shot of Millennium Park and Cloud Gate (“The Bean”), one of the most iconic landmarks in the city. A stunning skyline coupled with cultural attractions like the Art Institute of Chicago present a Downtown where work and play peacefully coexist.
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