We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 168 Chicago hotels

Swissotel Chicago

4.0 of 5 Hotel   |   323 East Wacker Drive, Chicago, IL 60601 (The Loop)
Hotel amenities
Save Saved
You added Swissotel Chicago to your Saves list
Swissotel Chicago
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
You must enter dates to see the best prices.
80%
Ranked #55 of 168 hotels in Chicago
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed yesterday
tdlfoto Toronto, Canada
  • Reviews (1,973)
  • Photos (430)
  • Amenities
  • Q&A
  • Room tips (308)
  • Location
  • More
Write a Review

1,973 people have reviewed this hotel

Traveler rating
    905
    670
    238
    103
    57
See reviews for
301
534
105
657
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (308)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Toronto, Canada
Contributor
13 reviews 13 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed yesterday NEW

Stayed here for four nights while attending a conference at the hotel. Nice property in a fairly convenient location. Room was quite nice, though for some reason I had a hard time sleeping and I'm normally a sleep anywhere kinda guy. I don't understand why some hotels still charge extra for internet....feels like buckle and dimung and its a hassle... More

Review collected in partnership with Swissotel Hotels & Resorts

Was this review helpful? Yes
Indianapolis
1 review
4 of 5 stars Reviewed 2 days ago NEW

Great location, services, views, and pool/gym and other amenities. I was able to connect laptop to TV to watch pre-recorded shows and DVDs. Self parking was a bit confusing and the internet connection was problematic initially. I will travel to this location again.

Review collected in partnership with Swissotel Hotels & Resorts

Was this review helpful? Yes
Crystal Lake
1 review
5 of 5 stars Reviewed 2 days ago NEW

I stayed off the cuff for the second time at Swiss Hotel. Both times stayed (once last year, once this), I was accomodated at the last minute- treated like a VIP and provided a lovely room. I would stay more often if available when I (as usual) need to book at the last minute due to late night meetings! I... More

Review collected in partnership with Swissotel Hotels & Resorts

Was this review helpful? Yes
Stella S, Other at Swissotel Chicago, responded to this review

Thanks so much for your recommendation, Nicole! I'm so pleased to hear that you've stayed with us twice, and have enjoyed both visits. Can't wait to have you back the next time you're coming to Chicago! Safe travels, Stella Smaragdis, Front Office Manager Swissôtel Chicago (312) 268-8255 More

Indianapolis
1 review
4 of 5 stars Reviewed 3 days ago NEW

My husband and I stayed there for 4 days over the 4th of July. We had a good experience, customer service was professional and courteous! The only drawback for us is that wifi was not included in the hotel stay. For this being 2014, including Wifi should be standard. The Palm restaurant located in the hotel was top notch!! If... More

Was this review helpful? Yes
Detroit
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 days ago NEW

Good solid hotel. Bit pricey. $65 a day for parking is too much. No coffee in room. Pool is great on 42nd floor. Restaurants are pricey. But Chicago is pricey in general. Rooms need a little TLC from maintenance.

Review collected in partnership with Swissotel Hotels & Resorts

Was this review helpful? Yes 1
Stella S, Other at Swissotel Chicago, responded to this review

I wish we could've wowed you on your visit, Chad. Thanks for reaching out about your experience, and I'm glad that you enjoyed the pool. I hope your trip home went smoothly, and I would love for you to visit for a much improved experience in the future! Best wishes, Stella Smaragdis, Front Office Manager Swissôtel Chicago (312) 268-8255 More

Cumberland
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

Convenient location within walking distance of many attractions. Wonderful views from higher floors. Great staff and services. I would go back in a minute. Nice workout area, pool and spa on top floor with great views there too. No negative comments!

Review collected in partnership with Swissotel Hotels & Resorts

Was this review helpful? Yes 1
Stella S, Other at Swissotel Chicago, responded to this review

Thanks for your wonderful review, Michael! I hope you'll be able to return again soon, too, and I wish you the best until then. Much appreciated, Stella Smaragdis, Front Office Manager Swissôtel Chicago (312) 268-8255 More

Avondale, Pennsylvania
Top Contributor
56 reviews 56 reviews
13 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Stayed at the hotel during an weekend business trip to Chicago. This was my second stay at this hotel and the lobby area that was under construction during my last visit was completed. The rooms are well designed and comfortable. Amenities are top rate. Love the computerized elevators that keep waits to a minimum. Service was friendly and helpful all... More

Was this review helpful? Yes
Stella S, Other at Swissotel Chicago, responded to this review

Thanks for returning to our hotel! I'm glad that you've enjoyed staying with us, and I hope you'll be back to visit for a third time. Our team appreciates your recommendation! Best wishes, Stella Smaragdis, Front Office Manager Swissôtel Chicago (312) 268-8255 More

Plymouth
1 review
5 of 5 stars Reviewed 4 days ago NEW

Great hotel, great location! Staff very friendly and helpful. Perfect place to watch the 4th July fireworks. Close to navy pier and all attractions, we will be back to stay next time we visit chicago!!

Review collected in partnership with Swissotel Hotels & Resorts

Was this review helpful? Yes
Stella S, Other at Swissotel Chicago, responded to this review

We can't wait to have you back the next time you're in town, Allie! Thanks for your kind words -- it means a lot to hear that you've been so impressed. Hope you have a great week! Take care, Stella Smaragdis, Front Office Manager Swissôtel Chicago (312) 268-8255 More

Wye, United Kingdom
Senior Contributor
24 reviews 24 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We stayed in this hotel the weekend of 4th July with our two young children. This is a great location for getting to Michigan Avenue and the boat tours. We booked the Shedd Aquarium package which included tickets to the aquarium, breakfast and access to the pool and gym. Staff were very attentive and the breakfast was excellent.

Was this review helpful? Yes
Stella S, Other at Swissotel Chicago, responded to this review

It was a pleasure to have your family visit us on 4th of July weekend! Thanks for leaving a review about your experience, and I hope you'll be able to return again the next time you're in town. Wishing you safe travels! Take care, Stella Smaragdis, Front Office Manager Swissôtel Chicago (312) 268-8255 More

Beach Park
1 review
4 of 5 stars Reviewed 5 days ago NEW via mobile

Stayed with my husband and daughter on July 4th. Walking distance to Navy Pier where we spent the day. Perfect location to Riverwalk. We didn't want to fight the crowds for fireworks. Paid for the king corner upgrade. Totally worth it! Perfect view of navy pier, fireworks, the river. Beautiful! The Geneva was a pricey breakfast but convenient. I do... More

Was this review helpful? Yes
Stella S, Other at Swissotel Chicago, responded to this review

We're so glad you visited this past weekend! Thanks for your kind words on the view, as well as the location. Looking forward to having you back the next time you're in town! All the best, Stella Smaragdis, Front Office Manager Swissôtel Chicago (312) 268-8255 More

Owners: What's your side of the story?
If you own or manage Swissotel Chicago, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to Swissotel Chicago? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Swissotel Chicago

Address: 323 East Wacker Drive, Chicago, IL 60601
Location: United States > Illinois > Chicago > The Loop
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Swissotel Chicago 4*
Reservation Options:
TripAdvisor is proud to partner with Expedia, Jetsetter, Booking.com, Orbitz, Travelocity, Splendia, Amex, BookIt.com, Tingo, Otel, TripOnline SA, getaroom.com, BookingOdigeoWL, Despegar.com, Hotels.com, Venere and Agoda so you can book your Swissotel Chicago reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Swissotel Chicago Hotel Chicago
Swissotel Hotel Chicago
Chicago Swissotel Hotel

430 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (400)
Viewed
Hotel & grounds (61)
Viewed
Room/suite (133)
Viewed
View from room (70)
Viewed
Dining (6)
Viewed
Bathroom (30)
Viewed
Pool/beach area (9)
Viewed
Other (91)

Management photos: Courtesy of the property manager

Viewed
All management photos (31)
Viewed
Hotel & grounds (3)
Viewed
Room/suite (16)
Viewed
Dining (2)
Viewed
Pool/beach area (1)
Viewed
Other (9)

Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#16 Spa Hotel in Chicago #29 Luxury Hotel in Chicago #32 Romantic Hotel in Chicago #38 Business Hotel in Chicago #44 Family Hotel in Chicago
Hotel Class
Official Description (provided by the hotel)
Comfort and productivity come together where the river meets the lake at Swissôtel Chicago. Swissôtel Chicago is graced with European style and contemporary Swiss elegance. The luxury experience includes award-winning hospitality, well-appointed accommodations and breathtaking views. Housed in a distinctive glass triangle structure, our hotel stands out for its international style, downtown sophistication and central location to signature sights. Find peace of mind and productivity in our recently upgraded 661 guest rooms or 40 luxury suites. Our business-friendly amenities make travel simple and seamless and our 65,000 sq ft of state-of-the-art meeting rooms, ballrooms and special venue space excel as an efficient place to meet, connect, celebrate and do business. We also have three on-site restaurants and hotel bar, a penthouse fitness center and 45-foot indoor pool. ... more   less 
Number of rooms
661

Questions & Answers

Enter your question for this accommodation's staff to answer. Other travelers may answer as well.
    Posting guidelines

    See which rooms travelers prefer