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All 174 Chicago hotels

Swissotel Chicago

4.0 of 5 Hotel   |   323 East Upper Wacker Drive, Chicago, IL 60601 (The Loop)
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Ranked #64 of 174 Hotels in Chicago
Certificate of Excellence 2014
GreenLeadersGold level
A recent review
5 of 5 stars reviewed yesterday
tripandfall Minneapolis, Minnesota
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2,265 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Minneapolis, Minnesota
Senior Contributor
29 reviews 29 reviews
4 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed yesterday NEW

I was staying at Swissotel for a work conference and all the meetings and presentations were onsite, so, I was in the hotel for the better part of 2 days. I can say that all of the staff from front desk, housekeeping to banquet and bar staff were all very polite, knowledgeable and helpful. The rooms were fairly large and... More

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1 review
1 of 5 stars Reviewed 2 days ago NEW

I booked this hotel for my client that comes to Chicago on a regular basis for business. Upon his arrival at the hotel i received the call that the reservation was cancelled the morning of the arrival and it was cancelled by ...ME...(which never happened). I asked the receptionist to look for another reservation and was told that there was... More

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Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 days ago NEW

First time staying at a Swissotel. Visiting Chicago for medical convention. Outstanding property. Only problem was noise from loud voices that I believe were being conducted along the metal wall construction elements. After I notified the front desk. I was initially told that there was no noise outside the room when they checked, but when I called a second time,... More

Review collected in partnership with Swissotel Hotels & Resorts

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Philadelphia
1 review
5 of 5 stars Reviewed 3 days ago NEW

The staff was so helpful, the hotel is beautifully decorated, the rooms were spotless/large enough and the view can't be beat!!! 5 ++++ stars.... SUPERB!!! Anytime I travel to Chicago for business or fun, this will be my hotel.

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Wilmington
1 review
5 of 5 stars Reviewed 3 days ago NEW

Great location, efficient staff, friendly concierge. Cons: no coffee maker in room...and you have to pay for wi-Fi. ..............…,,,,,,,,,,,,,,,,,,,,,,,,,..,,,,,,,,,....,,,.,,..,,..,,..,,,,,,,,,,,,,,

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A TripAdvisor Member
2 of 5 stars Reviewed 3 days ago NEW

I paid approximately $250/night for this hotel. There was no coffee maker in the room. The wi-fi fee was about $25/day and the parking was $69. I also found it ridiculous that the lobby bar closed at 1:30am on a Friday night and around midnight on Saturday night. When asking the waiter the reasoning he was very dismissive and just... More

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Bronxville, New York
Senior Reviewer
6 reviews 6 reviews
5 of 5 stars Reviewed 3 days ago NEW

I stayed two night at Swissotel on East Wacker Drive, Chicago, recently. WONDERFUL in every way - - lush room with a great mattress and delicious linens, well appointed bathroom -- The Palm Restaurant is the best of what we all want in a steakhouse - every employee is genuinely welcoming - and there's a UPS store on the lower... More

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Portage, Michigan
Top Contributor
64 reviews 64 reviews
43 hotel reviews
100 helpful votes 100 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Overall an excellent property at Wacker and Michigan Ave, with awesome views of the Lake, City and River (if you get the right room). Unfortunately, I had a very short stay, but was very impressed. Was able to enjoy the pool and excellent fitness room...both 1st class. Stayed in a corner 1 bedroom suite, and it was large, stylish and... More

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Stella S, Other at Swissotel Chicago, responded to this review

I'm so happy you were impressed with us--especially those views! Thank you for saying so, and I hope we're able to have you back next time you're in Chicago. Best, Stella Smaragdis, Front Office Manager Swissôtel Chicago (312) 268-8255 More

San Diego, California
Senior Contributor
25 reviews 25 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

This is my second visit to Swissotel and, I have to say, I am impressed on every level. The hotel staff are helpful and friendly. The room is spacious, quiet, comfortable, and has a beautiful view. The fitness center is amazing. The Palm restaurant offers delicious entrees and attentive service. Although this is a business trip, I would certainly return... More

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Stella S, Other at Swissotel Chicago, responded to this review

Thank you for returning, Judy! I'm so happy you loved your stay during your business trip, and I hope that we're able to see you soon if you're ever in the area on vacation! Happy travels, Stella Smaragdis, Front Office Manager Swissôtel Chicago (312) 268-8255 More

Dublin, Ireland
Senior Contributor
26 reviews 26 reviews
25 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

I stayed here for a Conference for 5 nights. Overall I was very impressed with the hotel. The staff are very friendly, the bedroom was very comfortable and the food in the hotel was good. The gym is at the top of the hotel with a nice view over the river and down to Navy Pier. On a slight negative... More

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Stella S, Other at Swissotel Chicago, responded to this review

Thank you for all these kind words about the staff, location, rooms and view! It really means a lot to us that you had a good time on your trip to downtown Chicago. I hope that if you're ever in the area again, we get to have you back! Happy travels, Stella Smaragdis, Front Office Manager Swissôtel Chicago (312) 268-8255 More

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Additional Information about Swissotel Chicago

Address: 323 East Upper Wacker Drive, Chicago, IL 60601
Phone Number:
Location: United States > Illinois > Chicago > The Loop
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Swissotel Chicago 4*
Number of rooms: 661
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Also Known As:
Swissotel Chicago Hotel Chicago
Swissotel Hotel Chicago
Chicago Swissotel Hotel

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