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All 168 Chicago hotels

Swissotel Chicago

4.0 of 5 Hotel   |   323 East Wacker Drive, Chicago, IL 60601 (The Loop)
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Swissotel Chicago
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80%
Ranked #54 of 168 hotels in Chicago
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed yesterday
Rachel C Milwaukee, Wisconsin
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  • Reviews (2,012)
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2,012 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (316)
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Dumfries
1 review
2 of 5 stars Reviewed yesterday NEW

The location is excellent, the service staff are friendly and helpful, and the Palm is very accommodating with excellent food. You are charged for everything and at prices that are not worth it. I found the air conditioning insufficient for the room. No water, coffee or coffee maker in the room and be ready to pay high rates for room... More

Review collected in partnership with Swissotel Hotels & Resorts

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Milwaukee, Wisconsin
Senior Reviewer
6 reviews 6 reviews
3 of 5 stars Reviewed yesterday NEW

This hotel is fine if you know going into it that every little thing costs extra. The pool, fitness center, and wifi are $15/day EACH. Even the cheapest of hotels include these things in the rate. There is also a $100 incidental fee charged to your card upon check-in. Everything else was fine, though. We were given a corner room... More

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Portland
Top Contributor
64 reviews 64 reviews
17 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed yesterday NEW

I was in the Swissotel in mid-July for a convention. The convention rate was substantially less than the rack rate. Interesting hotel shape (triangular). You may go the wrong way out of your room heading for the elevator, but, because the hotel is not very large, you don't have far to go. Although there is no in-room coffeemaker or microwave,... More

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Toronto
1 review
4 of 5 stars Reviewed 2 days ago NEW

We had a great time, the service was excellent, the location was within walking distance of the downtown core. Rooms were very clean and well maintained as well as the rest of the hotel. The staff were very helpful and accomidating I would stay here again.

Review collected in partnership with Swissotel Hotels & Resorts

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1 review
3 of 5 stars Reviewed 2 days ago NEW

For the priced of the hotel, they do not provide any coffeemakers in the room. I also placed a soiled waschloth in the floor to be picked up by housekeeping. The hoursekeeper hung the soiled washcloth back up in the shower for me to re-use. Disgusting.

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Brussels, Belgium
Senior Contributor
28 reviews 28 reviews
14 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

Attended a business conference here in June and stayed on for a weeks vacation with my wife, and we are very glad we did. Swissotel is a triangular building (like a Toblerone) so worthwhile getting a corner room. We had a good view of both Lake Michigan and the Chicago River. Service was exemplary and a special mention for Nick... More

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Stella S, Other at Swissotel Chicago, responded to this review

Thanks for reaching out about your recent experience with us, Geoff! Glad to hear that you enjoyed your view of this beautiful city, and it's great that you were impressed with the service, too. I appreciate your recommendation, and I look forward to having you back! Best wishes, Stella Smaragdis, Front Office Manager Swissôtel Chicago (312) 268-8255 More

Chicago
Contributor
12 reviews 12 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

My daughters and I spent the night at the Swissotel as part of our recent "mini-vacation." It was my first time there, and it was a very pleasant experience. The hotel itself is beautiful, and the view from our room was absolutely lovely. The beds were super comfortable, the bathroom well laid-out and spacious, with both a bathtub and a... More

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Stella S, Other at Swissotel Chicago, responded to this review

Glad to hear that you enjoyed your "mini-vacation" with us! Thanks for reaching out about your experience, and I hope that you and your daughters will visit in the future. Wishing you safe travels in the meantime! Take care, Stella Smaragdis, Front Office Manager Swissôtel Chicago (312) 268-8255 More

Holland, Michigan USA
Top Contributor
84 reviews 84 reviews
20 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

When in Chicago it's the place I stay by choice. I've spent many night at the Swiss. It's like home. The staff are great and they don't turn over. Many of them I've know four years and when I return they say hi Mr. _____ . Great location on the River just a block or two off Michigan Ave. Enjoy... More

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Stella S, Other at Swissotel Chicago, responded to this review

I'm pleased to hear that we're your go-to hotel when in town, Marty! Thanks for reaching out about your past experiences with us, and I can't wait to welcome you back in the future. Take care, Stella Smaragdis, Front Office Manager Swissôtel Chicago (312) 268-8255 More

Stouffville
1 review
5 of 5 stars Reviewed 5 days ago NEW

Excellent hotel , excellent location, great view, wonderful experience. The staff went above and beyond. So close to downtown. Walking distance to Navy pier. Totally safe experience. Wonderful neighborhood with great restaurants

Review collected in partnership with Swissotel Hotels & Resorts

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Stella S, Other at Swissotel Chicago, responded to this review

Thanks for reaching out about your stay with us, Frank! It's great to hear that you enjoyed your visit, and I look forward to having you back the next time you're in town. Safe travels! All the best, Stella Smaragdis, Front Office Manager Swissôtel Chicago (312) 268-8255 More

Lincoln
1 review
5 of 5 stars Reviewed 5 days ago NEW

The hotel was excellent. The rooms and the view were superb. Note that the breakfast restaurant is downstairs. Luckily we came upon it since it was raining. The food experience was good. Borrowed umbrellas was a plus. Very nice overall. Would highly recommend.

Review collected in partnership with Swissotel Hotels & Resorts

Was this review helpful? Yes
Stella S, Other at Swissotel Chicago, responded to this review

I appreciate your recommendation! It's wonderful to hear that you enjoyed your stay, and I'm glad that you took the time to write about your stay. Can't wait to have you back! Best wishes, Stella Smaragdis, Front Office Manager Swissôtel Chicago (312) 268-8255 More

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Additional Information about Swissotel Chicago

Address: 323 East Wacker Drive, Chicago, IL 60601
Location: United States > Illinois > Chicago > The Loop
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Swissotel Chicago 4*
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Also Known As:
Swissotel Chicago Hotel Chicago
Swissotel Hotel Chicago
Chicago Swissotel Hotel

435 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#16 Spa Hotel in Chicago #29 Luxury Hotel in Chicago #32 Romantic Hotel in Chicago #38 Business Hotel in Chicago #45 Family Hotel in Chicago
Hotel Class
Official Description (provided by the hotel)
Comfort and productivity come together where the river meets the lake at Swissôtel Chicago. Swissôtel Chicago is graced with European style and contemporary Swiss elegance. The luxury experience includes award-winning hospitality, well-appointed accommodations and breathtaking views. Housed in a distinctive glass triangle structure, our hotel stands out for its international style, downtown sophistication and central location to signature sights. Find peace of mind and productivity in our recently upgraded 661 guest rooms or 40 luxury suites. Our business-friendly amenities make travel simple and seamless and our 65,000 sq ft of state-of-the-art meeting rooms, ballrooms and special venue space excel as an efficient place to meet, connect, celebrate and do business. We also have three on-site restaurants and hotel bar, a penthouse fitness center and 45-foot indoor pool. ... more   less 
Number of rooms
661

Questions & Answers

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1 question
6 days ago

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