We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 174 Chicago hotels

Swissotel Chicago

4.0 of 5 Hotel   |   323 East Upper Wacker Drive, Chicago, IL 60601 (The Loop)
Hotel website
Hotel deals
Hotel amenities
Offers & Announcements
Book Now
Swissotel Chicago
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 14 more sites!
Save
You added Swissotel Chicago to your Saves list
Ranked #66 of 174 Hotels in Chicago
Certificate of Excellence 2014
GreenLeadersGold level
A recent review
4 of 5 stars reviewed 2 days ago
neeraj1m Alexandria, Virginia, USA
Write a Review

2,298 reviews from our community

Traveler rating
    1,040
    778
    282
    127
    71
See reviews for
381
623
117
761
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (365)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
  • All months
    (2298)
  • Mar-May only
    (482)
  • Jun-Aug only
    (847)
  • Sep-Nov only
    (668)
  • Dec-Feb only
    (301)
All months
Alexandria, Virginia, USA
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW

We had a awesome Navy Pier view from Room.Staff was good.Just a few minor things : no coffee maker in the room and no microwave in the hotel. We had a very pleasant stay and The experience was positive.

Was this review helpful? Yes
Centennial
Senior Contributor
22 reviews 22 reviews
10 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 1 week ago

Just a few minor but important details for me: no coffee maker in the room and no microwave in the hotel. I like to travel with my own food and would like to heat it up; and not have to go to the lobby for coffee in the morning.

Was this review helpful? Yes
Stella S, Other at Swissotel Chicago, responded to this review

We're very sorry you missed the coffee maker and microwave! We do have Keurig Coffee in the suites, and I do hope that you choose to stay with us if you're ever in the area again. If there's anything else we could do to make your stay more comfortable, please let us know. Best, Stella Smaragdis, Front Office Manager Swissôtel... More

Laconia, New Hampshire
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

I attended a business conference and found this hotel to be very comfortable and convenient. Many wonderful restaurants in the area. The concierge was most helpful in suggesting several wonderful places within walking distance.

Review collected in partnership with Swissotel Hotels & Resorts

Was this review helpful? Yes
Stella S, Other at Swissotel Chicago, responded to this review

Connie, I'm so happy you enjoyed our location and found the concierge to be helpful. Thank you for taking the time to leave us this kind review, and we hope to welcome you back to Swissotel on your next trip to Chicago. Happy travels, Stella Smaragdis, Front Office Manager Swissôtel Chicago (312) 268-8255 More

Montague
Top Contributor
138 reviews 138 reviews
74 hotel reviews
77 helpful votes 77 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed several nights at the Swissotel The experience was as positive the last day as the first. I found the staff to be gracious and helpful with every encounter each day, including the front desk, waitstaff, housekeeping and the managing staff. Amy H was especially helpful and even remembered my name after the first day! I was impressed. My... More

Was this review helpful? Yes
Stella S, Other at Swissotel Chicago, responded to this review

This is so wonderful to hear! I will definitely let Amy know she's doing a wonderful job. She really is such an asset to our team. It's also incredible to hear you had such a positive experience with room service and so greatly enjoyed the room and the views! We do hope to see you back if you are ever... More

Chicago, Illinois
Senior Contributor
39 reviews 39 reviews
12 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

Beautiful/trendy/modern hotel in a fantastic location for business (at the top of the Loop just south of the Chicago River) or for pleasure (at the base of Michigan Avenue shopping, near tons of bars/restaurants). The hotel oozes class and has unbelievable views of the lake, Michigan Avenue, and the Chicago skyline. Very romantic. Room was not huge... which is typical... More

Was this review helpful? Yes
Stella S, Other at Swissotel Chicago, responded to this review

Mark, it's wonderful that you think our hotel to be great for romantic excursions or for business professionals. It sounds like you really enjoyed your stay and took advantage of the location, and I'm so thrilled to hear it! Thank you for choosing us, and we look forward to seeing you again soon. Best, Stella Smaragdis, Front Office Manager Swissôtel... More

Southern Missouri
Contributor
12 reviews 12 reviews
10 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

This hotel has amazing views and the decor is beautiful! Convenient to downtown. We ate at all 3 venues and all were great. The pool and gym were perfectly equipped and available and extremely clean. Expensive hotel but very very nice.

Was this review helpful? Yes
Stella S, Other at Swissotel Chicago, responded to this review

I'm so happy you enjoyed the views! It sounds like you really took advantage of our amenities and location and that's great to hear. I do hope you choose to stay with us if you're ever in the area again. It'd be great to have you back. Happy travels, Stella Smaragdis, Front Office Manager Swissôtel Chicago (312) 268-8255 More

Glasgow, United Kingdom
Senior Contributor
28 reviews 28 reviews
14 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed here for two nights . Rooms lovely with fantastic views. Had dinner in hotel on first night ... Very expensive , and not worth the money. Didn't feel the concept of a European hotel worked well here despite all their efforts. However disappointed in attitude of staff. Charged fur wifi twice but quickly changed when challenged. More worryingly when... More

Was this review helpful? Yes
Stella S, Other at Swissotel Chicago, responded to this review

I'm very sorry to hear that you didn't enjoy your stay with us, regarding our staff in particular. We pride ourselves in having the best staff around, who create a warm and friendly environment. It doesn't sound like that was reflected during your visit. I also want to make sure you know that the safety of our guests is a... More

Boston, Massachusetts
Contributor
20 reviews 20 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 1 week ago

Loved the premises. The hotel has a great location; it is very clean and spacious. I loved staying there. However, what really frustrated me is that we had 4 iPhones and none of them could connect to their wi-fi. It took them 2 days and a half to send a technician (we only stayed there for 3 nights). The technician... More

Was this review helpful? Yes
Stella S, Other at Swissotel Chicago, responded to this review

I completely understand your frustration with those iPhones connecting to the internet, and I'm sorry that the issue wasn't solved while you were here. Our wifi is usually efficient. I am happy to hear that you enjoyed your room and the view, especially of the lake. Regardless of the difficulties, we do hope you choose to stay with us again... More

Portland, Maine
Contributor
13 reviews 13 reviews
3 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We spent 4 nights in the hotel. The conference facilities were very nice and they managed to produce quality appetizers for a conference-sized group. Our room was good, with a partially obscured view of the lake, but very clean and comfortable. My only concerns, lack of appropriate space to put on make-up (had to lean around a corner mirror and... More

Was this review helpful? Yes
Stella S, Other at Swissotel Chicago, responded to this review

I'm so very happy you enjoyed your stay with us. It's great to hear you enjoyed the location, and took advantage of everything close by! I want to thank you for your feedback regarding our sustainability offerings, too; we are always trying to evolve our green policies, so thank you for letting us know what we can improve upon. We... More

Kansas City, Missouri
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

The hotel is beautiful and the staff are very helpful. I had a conference there and there was a ton of room for all the break out sessions. There are so many restaurants and business within walking distance that you really don't need any transportation but of course, it's there if you need it. We enjoyed the lobby bar and... More

Was this review helpful? Yes
Stella S, Other at Swissotel Chicago, responded to this review

Tina, I'm so happy you thought our hotel to be so beautiful and the location to be convenient. Thank you for saying so! We hope to see you back soon if you're ever in the area again. Happy travels, Stella Smaragdis, Front Office Manager Swissôtel Chicago (312) 268-8255 More

Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Swissotel Chicago? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Swissotel Chicago

Address: 323 East Upper Wacker Drive, Chicago, IL 60601
Phone Number:
Location: United States > Illinois > Chicago > The Loop
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Swissotel Chicago 4*
Number of rooms: 661
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Splendia, Travelocity, Orbitz, HotelTravel.com, getaroom.com, Priceline, TripOnline SA, Despegar.com, Otel, Agoda, Odigeo, Venere, Tingo and Jetsetter so you can book your Swissotel Chicago reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Swissotel Chicago Hotel Chicago
Swissotel Hotel Chicago
Chicago Swissotel Hotel

485 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (441)
Viewed
Bathroom (31)
Viewed
Hotel & grounds (64)
Viewed
Room/suite (137)
Viewed
View from room (70)
Viewed
Dining (6)
Viewed
Pool/beach area (9)
Viewed
Other (124)

Management photos: Courtesy of the property manager

Viewed
All management photos (45)
Viewed
Hotel & grounds (12)
Viewed
Room/suite (17)
Viewed
Pool/beach area (1)
Viewed
Business center/function rooms (1)
Viewed
Dining (2)
Viewed
Other (12)
Hotels you might also like...
Check In Check Out
Price Your Stay