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Swissotel Chicago

#72 of 177 Hotels in Chicago
Certificate of Excellence
GreenLeadersGold level
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323 East Upper Wacker Drive, Chicago, IL 60601
Best prices for: 1 room 1 guest
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Swissotel Chicago
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Swissotel Chicago
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2,504 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Boston
1 review
5 of 5 stars Reviewed 2 days ago NEW

I throughly enjoyed staying at the Swissotel due to the customer service! I had an issue with the exhast in my bathroom and an engineer was sent right away to fix it. The next day the front desk called to see if I was okay with the room and if I wanted to change rooms, which I didn't. The conceirge... More 

Review collected in partnership with Swissotel Hotels & Resorts

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Byron, Illinois
Top Contributor
72 reviews 72 reviews
15 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We stayed at this beautiful hotel by chance. Booked on hotwire. Our room was beautiful, the bed was amazingly comfortable. We walked to across the street to the boat tours and Riverwalk. Walked comfortably to the theater. Funny to say but the elevator system is unique and efficient. The building itself was mentioned on the architectural boat tour. Bar and... More 

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Kristiansand, Norway
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

We were a couple celebrating in Chicago during a weekend. Hotel has a very good location and excellent service. Received a room at 38th floor vith a magnificient view over the riverside and Lake Michigan. Extra plus for birthday surprise from the hotel.

Review collected in partnership with Swissotel Hotels & Resorts

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PKCook, Director of Sales at Swissotel Chicago, responded to this review

We are so glad you chose to celebrate your birthday with us, and that you enjoyed your lakefront view. We hope to welcome you back next year...or sooner! Patrick Cook Director of Sales & Marketing Swissotel Chicago More 

Highland
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

You can walk to Navy Pier, magnificent mile, and many restaurants in the downtown area. Staff was friendly and helpful. Rooms were clean, quiet and comfortable. Parking was a bit difficult to locate if unfamiliar with area.

Review collected in partnership with Swissotel Hotels & Resorts

Was this review helpful? Yes 1
PKCook, Director of Sales at Swissotel Chicago, responded to this review

Thank you very much for your feedback. We're glad that you were able to experience the area. Not only is Navy Pier walkable, but so are the attractions to the south - Maggie Daley Park, Millennium Park, Magnificent Mile, etc. Hope to see you again soon. Patrick Cook Director of Sales & Marketing Swissotel Chicago More 

Indianapolis
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 days ago NEW

Stayed here for weekend in April 2015. Hotel was fine. Good value. Nice gym and I door pool. Nice bar. But, had billing issues and the in room Internet was unusable. Enough hotels in the area that it worth looking elsewhere...

Review collected in partnership with Swissotel Hotels & Resorts

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PKCook, Director of Sales at Swissotel Chicago, responded to this review

Dear Guest, We're sorry to learn that your internet was not working properly. We hope you let us know while you were with us and that we remedies the problem. Hope to see you again soon. Regards, Patrick Cook Director of Sales & Marketing Swissotel Chicago More 

Novi
1 review
5 of 5 stars Reviewed 4 days ago NEW

We had absolutely loved all what swisshote offers! Had to offer ! View, great location, amenities Breakfast was our best meal at Geneva:) loved the European style and not too sweet bakeries:) clean and lovely experience Would highly recommend this hotel. Kinda pricy! But worth it.

Review collected in partnership with Swissotel Hotels & Resorts

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PKCook, Director of Sales at Swissotel Chicago, responded to this review

Thank you very much for choosing to stay with us. It's great to read that you were pleased with the hotel. We hope you let us know when you decide to return and whether we can do anything to make your stay even more enjoyable. Regards, Patrick Cook Director of Sales & Marketing Swissotel Chicago More 

Oslo, Norway
Contributor
15 reviews 15 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Good central location, I stayed for 6 nights. Enjoyed a large twinbed room. Liked the fact that aircondition was directed away from beds, that I had a large table and good view from the 16th floor overlooking parts of the lake to the south. Nice breakfast, helpful staff and my general high expectations was fulfilled. Only minus was TV not... More 

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PKCook, Director of Sales at Swissotel Chicago, responded to this review

Dear Guest, Thank you for choosing to make us your home away from home during the HIMSS conference. We're sorry you had difficulties with the TV, but thank you for alerting us. We will look into it. See you next year, we hope. Regards, Patrick Cook Director of Sales & Marketing Swissotel Chicago More 

Los Angeles, California
Reviewer
5 reviews 5 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

Allow me to share my experience with you... I chose to stay at this hotel, based on my brother's recommendation (he's been here a few times). As my taxi driver pulled up, someone came to open my door and get my luggage; another person greeted me and opened the door for me, and once in the lobby, I was directed... More 

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Wellington, Florida
Senior Contributor
47 reviews 47 reviews
11 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Considering the location, the price and what the photos looked like on the internet, I was expecting a really nice downtown high-rise. What I got was a great location in a decent hotel in need of a lot of TLC. Some of the furniture in my room was really beat up - like damaged wood and damaged upholstery. I'm not... More 

Was this review helpful? Yes 1
PKCook, Director of Sales at Swissotel Chicago, responded to this review

Dear Guest, Thank you for your recent stay, and for your feedback. We will take a very close look at your room and make the necessary improvements. Regards, Patrick Cook Director of Sales & Marketing Swissotel Chicago More 

Windsor, Canada
Contributor
15 reviews 15 reviews
12 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 1 week ago

Great hotel in a great city. Rooms were clean and spacious. In great location right on the river. Near parks and shopping on Michigan ave. Hotel is connected to the pedway which connects to other hotels underground this can be convenient for parking and if the weather is bad. I got a discounted parking voucher from click n park at... More 

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Staying in Downtown / The Loop

Neighborhood Profile
Downtown / The Loop
Often visitors' first stop in Chicago, The Loop is a good starting point to sample the city's energy and flavor. This central business district boasts Michelin-rated restaurants, upscale hotels, premier shopping, and enough arresting architecture to keep your camera busy for hours. You won’t find too many photo galleries of downtown Chicago without a shot of Millennium Park and Cloud Gate (“The Bean”), one of the most iconic landmarks in the city. A stunning skyline coupled with cultural attractions like the Art Institute of Chicago present a Downtown where work and play peacefully coexist.

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