We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 169 Chicago hotels

Swissotel Chicago

4.0 of 5 Hotel   |   323 East Wacker Drive, Chicago, IL 60601 (The Loop)
Hotel amenities
Save Saved
You added Swissotel Chicago to your Saves list
Swissotel Chicago
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 12 more sites!
80%
Ranked #58 of 169 hotels in Chicago
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed yesterday
bgdoherty Oshkosh, Wisconsin
  • Overview
  • Reviews (2,078)
  • Photos (437)
  • Similar Hotels
  • Amenities
  • Q&A (2)
  • Room tips (325)
  • Location
  • More
Write a Review

2,078 people have reviewed this hotel

Traveler rating
    950
    705
    252
    110
    61
See reviews for
327
562
106
701
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (325)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Oshkosh, Wisconsin
Contributor
13 reviews 13 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed yesterday NEW

Staying here is like comfort and being pampered all in one. You get the view of the Lake and the style and elegance that makes each guest feel special. You are also in the thick of downtown and energy is amazing. This a hotel with impecable staff. They also gave us great recommendations for breakfast that was within walking distance.... More

Was this review helpful? Yes
Contributor
16 reviews 16 reviews
12 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed yesterday NEW

Had three great nights at the Swissotel Chicago last week. The room was very clean and spacious with all the necessary amenities. Wifi was very good in every corner of the hotel, computer available to check in for your flight was located in the lobby. The Concierge desk was very helpful with restaurant recommendations. The location of the hotel was... More

Was this review helpful? Yes
nc
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I stayed at the Swissotel Chicago for 4 nights in August. Great location, nice helpful staff(especially in the breakfast area), close to many restaurants & parks. The mattress in our particular room might need replacing and I should've notified management...but didn't. Would definitely stay there again.

Was this review helpful? Yes
Bloomington
1 review
5 of 5 stars Reviewed 2 days ago NEW

Staying at the Swissotel was an experience like non-other. Customer service was way above par. However, after ordering an extra online of the champagne and strawberries I was a little disappointed that they weren't in the room upon arrival as I expected them to be. Maybe this is how it usually comes. Despite the slight speedbump, the road to enjoying... More

Review collected in partnership with Swissotel Hotels & Resorts

Was this review helpful? Yes
Belfast, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Couldn't ask for better. Was there on business, rooms clean, staff very friendly and helpful, breakfast selection fairly good. WIFI available Free in lobby area but was a bit temperamental, available in room at extra cost. Good location, just a short walk from main shopping area. Excellent shuttle service nearby to the conference centre.

Was this review helpful? Yes
Belmont, California
2 reviews
5 of 5 stars Reviewed 3 days ago NEW

I recently stayed at the Swissotel in Chicago while my husband was on a business trip. The location was fantastic with beautiful views of the river and Miracle Mile and yet close to the Art Institute and all the Loop area has to offer. The hotel room was large, spotless and the bed was a dream. The bathroom was modern,... More

Was this review helpful? Yes
Stella S, Other at Swissotel Chicago, responded to this review

Carol, I'm glad we were able to get things taken care of for you! I will be sure to pass your message along to Anthony and Bernardo, as I know that they will appreciate it. It sounds like you enjoyed your stay, though, which is great to hear. Thank you for taking the time to spread the word about our... More

Reviewer
4 reviews 4 reviews
4 hotel reviews
4 of 5 stars Reviewed 3 days ago NEW

All I can say it is a little less then you expect. Nice location, but it is all. Company send me there and if I choose Inwould get somewhere else. Good breakfast and nice selections of booz in the bar i visited

Was this review helpful? Yes
Stella S, Other at Swissotel Chicago, responded to this review

Peter, it's disappointing to hear that you were not more impressed by your stay here. Was there anything in particular that you thought we could have do better? If so, I encourage you to reach out to me directly. Sincerely, Stella Smaragdis, Front Office Manager Swissôtel Chicago (312) 268-8255 More

Calgary
Senior Contributor
25 reviews 25 reviews
13 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Booked this through Priceline and got a super deal. This being our second time to Chicago, I was a bit concerned it was a bit far from the Michigan Ave, but we found a short cut that got us to Grant Park pretty quickly. The Hotel is at the end of a street so lacking for food choices, but 5... More

Was this review helpful? Yes
Stella S, Other at Swissotel Chicago, responded to this review

Those are some lucky kids you have! It's great to hear that you and your family enjoyed your time, and we truly appreciate you taking the time to share this with us. Should you stay with us again (and we hope do you!), know that we have free wifi available in the lobby, no password needed. It is also free... More

1 review
4 of 5 stars Reviewed 4 days ago NEW

Just returned from visiting Chicago, found hotel staff to be helpful, location was great, close walking distance to Navy Pier, Michigan Avenue, and Millennium Park. Overall hotel experience was good. Only negative is the over night parking was very expensive. Suggestion that over night guests should be charged less than $65.00 per night!

Was this review helpful? Yes
Stella S, Other at Swissotel Chicago, responded to this review

Thank you for your review, Maria! I'm sure your fellow reviewers will much appreciate the tip about requesting a room with a view of Navy Pier. It's quite a place, isn't it? Thank you for the kind words and we'll hope to see you again soon! Cheers, Stella Smaragdis, Front Office Manager Swissôtel Chicago (312) 268-8255 More

Grand Rapids, Michigan
1 review
5 of 5 stars Reviewed 4 days ago NEW

excellent ambiance, hospitality, and location. A business conference was transferred here last minute due to a problem with another hotel. Swissotel handled the transition wonderfully and it was like the conference had been planned here for months ahead of time.

Review collected in partnership with Swissotel Hotels & Resorts

Was this review helpful? Yes
Stella S, Other at Swissotel Chicago, responded to this review

We're so happy we could help your conference go off without a hitch! I'll be sure to pass along your kind words to the rest of my team. We'll hope to see you again the next time you're in Chicago! Cheers, Stella Smaragdis, Front Office Manager Swissôtel Chicago (312) 268-8255 More

Owners: What's your side of the story?
If you own or manage Swissotel Chicago, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to Swissotel Chicago? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Swissotel Chicago

Address: 323 East Wacker Drive, Chicago, IL 60601
Location: United States > Illinois > Chicago > The Loop
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Swissotel Chicago 4*
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Orbitz, Booking.com, Jetsetter, Agoda, Splendia, Amex, Travelocity, Tingo, Otel, getaroom.com, BookingOdigeoWL, Venere and Priceline so you can book your Swissotel Chicago reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Swissotel Chicago Hotel Chicago
Swissotel Hotel Chicago
Chicago Swissotel Hotel

437 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (407)
Viewed
Room/suite (137)
Viewed
Hotel & grounds (63)
Viewed
View from room (70)
Viewed
Dining (6)
Viewed
Bathroom (30)
Viewed
Pool/beach area (9)
Viewed
Other (92)

Management photos: Courtesy of the property manager

Viewed
All management photos (31)
Viewed
Room/suite (16)
Viewed
Dining (2)
Viewed
Hotel & grounds (3)
Viewed
Business center/function rooms (1)
Viewed
Pool/beach area (1)
Viewed
Other (8)
Hotels you might also like...
Check In Check Out
Price Your Stay
Select tags to find the hotel that's right for you.
All
hotels in
any neighborhood
in Chicago with
any amenities

Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#16 Spa Hotel in Chicago #29 Luxury Hotel in Chicago #32 Romantic Hotel in Chicago #40 Business Hotel in Chicago #46 Family Hotel in Chicago
Hotel Class
Official Description (provided by the hotel)
Comfort and productivity come together where the river meets the lake at Swissôtel Chicago. Swissôtel Chicago is graced with European style and contemporary Swiss elegance. The luxury experience includes award-winning hospitality, well-appointed accommodations and breathtaking views. Housed in a distinctive glass triangle structure, our hotel stands out for its international style, downtown sophistication and central location to signature sights. Find peace of mind and productivity in our recently upgraded 661 guest rooms or 40 luxury suites. Our business-friendly amenities make travel simple and seamless and our 65,000 sq ft of state-of-the-art meeting rooms, ballrooms and special venue space excel as an efficient place to meet, connect, celebrate and do business. We also have three on-site restaurants and hotel bar, a penthouse fitness center and 45-foot indoor pool. ... more   less 
Number of rooms
661

Questions & Answers

Here’s what questions travelers have asked, with answers from representatives of Swissotel Chicago and other travelers.
2 questions
28 days ago
20 days ago

See all questions (2)

Questions? Get answers from Swissotel Chicago staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer