I spent three nights here for business. The staff was pleasant and accommodating. The hotel is very stylish. The rooms were nicely appointed. My only complaint is that the thermostat in the room seemed to have no effect on the temperature in my room. I could never get it cooled. I finally just resorted to leaving the window open during... More

Stayed at the Fairmount on 4/13/12 thru 4/16/12. I had a great time. The hotel was very clean, the staff was friendly and very helpful. My room face the park and was on the 17th floor. Excellent viewing at night. The hotel is one block away from Milliennium Park and two blocks to Michigan Avenue. Easy to walk to most... More

For a Fairmont, I was expecting the typical Fairmont service and standards, instead I was horribly disappointed by the lack of attention, service, overall hotel vibe and room comfort. I could have stayed across the street at the Radisson and I'm sure I could have got all the satisfaction I needed with a lower price tag. First, the service is... More

This was the first Fairmont I've stayed at that felt more like a W... circular lobby with bar in the middle, and funky lighting and design -- I was actually confused and couldn't find the check in desk (to the right of the entrance). The first room I got smelled of stale cigarette smoke, so they moved me upward with... More

Some nice things first: Friendly staff. Great downtown location but away from the State Street bustle. Firm and exceedingly comfortable bed. Decent size room for a standard king. Functional layout. Never took long for an elevator (which is a football field away from reception) unlike so many hotels where you spend 10 minutes in transit. Despite the niceties there is... More

The good things about the hotel: The staff at lower levels (everyone providing basic service) were terrific. In fact, I received some of the best service from individuals I have seen in awhile. The room was lovely and clean. The management, however, is apparently fixated on milking as much money out of you as possible and without warning. I was... More

They had overbooked their standard kings so when I arrived they upgraded me to a suite! When this has happened before to me at other hotels they send me to a double room or affliate hotel. The suite was marvelous and I was sad not to spend more time in it to enjoy it more. Location is perfect to getting... More

I loved this hotel. It was in a great location and everyone was very friendly and helpful. I would recommend it to anyone. The rooms were clean and very nice. More

It´s located in downtown Chicago. Just a few minutes form Millennium Park. Great for walking all Chicago Downtown. More