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The Ritz-Carlton Chicago (A Four Seasons Hotel)

5.0 of 5
160 E Pearson St at Water Tower Place, Chicago, IL 60611-2124
Hotel amenities
The Ritz-Carlton Chicago (A Four Seasons Hotel)
Ranked #6 of 167 hotels in Chicago
4.5 of 5 stars 417 Reviews
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417 reviews from our community

Traveler rating
    310
    67
    27
    8
    5
See reviews for
Families
90
 
Couples
117
 
Solo
27
 
Business
145
 
What travelers say
  • Room service(12)
  • Water Tower place(10)
  • Very nice(9)
  • Michigan avenue(8)
  • Magnificent mile(5)
Date Rating
Alexandria, VA
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed April 24, 2012

From the moment we checked in with Leticia to checking out, two days later (also with Leticia) our stay was perfect! My daughter and I spent two nights at the Ritz in Chicago! We couldn't have chosen a better hotel ~ the location, service, and amenities were all excellent. Waking up to the sparkling view of Lake Michigan and the... More

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New York City, New York
Contributor
16 reviews 16 reviews
Reviews in 9 cities Reviews in 9 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed April 23, 2012

Better than an actual Ritz Carlton (the hotel is actually owned by Four Seasons, not Ritz Carlton), the property is sublime. Centrally located, spectacular clean rooms, exceptional staff, this "Ritz Carlton" is sure to please the most discriminating traveler. The only downside are the 3 separate elevator banks required to get to the ground floor, the rooms, and the spa. More

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Chicago, Illinois
Senior Contributor
41 reviews 41 reviews
Reviews in 24 cities Reviews in 24 cities
189 helpful votes 189 helpful votes
5 of 5 stars Reviewed April 18, 2012
1
person found this review helpful

We booked 3 nights American Girl Doll Package for spring break trip to chicago, which was such a good deal for all that is included. it included valet parking, breakfast for 2 (in cafe or room service), doll bed and little extras for kid and doll. The pampering attention started upon arrival at the hotel. The bellhop unloaded our car... More

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See 7 more reviews by ChicagoLondon for Chicago
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
5 of 5 stars Reviewed April 18, 2012

I have stayed in this hotel before, so we chose it again for our most recent trip to Chicago. Exactly what you would expect from a Four Seasons or Ritz Carlton. Wonderful staff, clean room and beautiful view of lake. Ate in restaurant once and food was delicious. More

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Los Angeles
1 review
5 of 5 stars Reviewed April 18, 2012

The hotel was in a great location, we were treated royally and our room was beautiful. The concierge made sure we ate well and helped us figure out how to get the most out of our stay in Chicago. We will definitely stay there next time we are in Chicago. More

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Columbia, SC
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 18, 2012
1
person found this review helpful

I called the hotel before we arrived and Melissa Long sent us newsletters to help plan our activities. She was always friendly and very knowledgeable. More

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London, United Kingdom
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed April 17, 2012

Absolutely wonderful hotel, enjoyed every minute of my stay. The staff were so welcoming and added a very personal touch. More

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Louisville, KY
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed April 16, 2012
2
people found this review helpful

I will start with the good. The location at Water Tower Place is very good--especially if you want to spend time with daughters at American Girl. The service is very good as well. The staff was attentive and friendly as you would expect at a Ritz Carlton. Now the not so good. A recent Tripadvisor review stated the hotel had... More

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Thomas Segesta, General Manager at The Ritz-Carlton Chicago (A Four Seasons Hotel), responded to this review
April 24, 2012

Dear Guest, Thank you for your review of our hotel. I'm very glad to hear you enjoyed your stay with us and our staff was helpful during your visit. I am, however, sorry to hear our accommodations did not live up to standards. I realize the importance of keeping our hotel in prime condition and your feedback is truly appreciated.... More

Las Vegas, Nevada, United States
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed April 12, 2012

This is like a home away from home. I frequently see the same people from one stay to another and over the years we have a lot of shared memories. It is, fortunately, very close to where I need to work when I am in Chicago and there are so many other things to do within a short distance that... More

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See 2 more reviews by DwyteB for Chicago
Sarasota, FL
1 review
5 of 5 stars Reviewed April 11, 2012

This was my first visit to this property and WOW was I impressed with the customized, warm and friendly customer service from check-in to check-out. The staff anticipated my needs and offered options for room choices at check-in. I chose a lake view on a high floor and was a bit disappointed in the significantly obstructed view with buildings but... More

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Additional Information about The Ritz-Carlton Chicago (A Four Seasons Hotel)

  • Four Seasons Chicago Hotel
  • Ritz Chicago
  • Four Seasons Chicago
  • Ritz-Carlton Chicago
  • Chicago Four Seasons
  • Chicago Ritz
  • Chicago Ritz-Carlton
  • Ritz Carlton Chicago
Address: 160 E Pearson St at Water Tower Place, Chicago, IL 60611-2124
Price Range: $$$$

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The Ritz-Carlton Chicago (A Four Seasons Hotel)
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