In December 2011, we stayed at the Ritz-Carlton in Chicago. The location of the hotel is unbeatable--right atop Water Tower Place! The hotel is beautiful, as expected, but not pretentious; a family oriented establishment. We stayed in a two room suite which had two thermostats (loved that), two bathrooms, and ample closet space. The mattresses and pillows are extremely comfortable!!... More

I stay at the Ritz frequently on business trips to Chicago. This trip I had a beautiful room on the 29th floor looking northward, which I thoroughly enjoyed. The quality of service, a nice exercise facility, and my great room all contributed to a successful stay. Also, being connected to Water Tower Place (though the shopping isn't as good as... More

The RC FS is located on top of Water Tower Place..just hop on the elevator and you are immediately transported down into the shopping center! If shopping and people watching are your thing...look no further for the perfect hotel! My early arrival was noted and honored. Room service breakfast came exactly on time. Now...the not so good. Room service delivered... More

While the Ritz deserves praise for its location and service, the dated and charmless decor and rooms would be more appropriate of a 4 star sheraton than a 5 star hotel. My two specific concerns are: - Lobby & public spaces: Compared to the other hotels in the area, including the Sofitel and Peninsula - and other top tier Ritz... More

We recently stayed here after 3 weeks on business/pleasure in Europe and can say with a certainty that the Ritz-Carlton measures up to first class hotels in Paris in a very positive way. The location, view, service and amenities are first rate. The lobby on the 12th floor is one of our favorites, being above the noise and congestion of... More

The rooms and the service are always perfect and one of the better luxury hotels you can stay in---one of the better Four Seasons. More

We stayed at the Ritz-Carlton for 3 nights and were very pleased. The hotel is lovely, and the location is top-notch - right across the street from the John Hancock building and in the thick of Magnificent Mile shopping. It also has direct access to a large, upscale mall, which is great if you need to pick up gifts or... More

When I asked my wife," how many stars should I give the Ritz?" She did not hesitate to say 5. Everybody was so nice to us. The staff makes a constant effort to call you by name, and are always asking if they can help you with anything else. The Ritz Carlton is a wonderful hotel to stay at and... More

We visited Chicago over Thanksgiving and were very pleased with all aspects of the hotel. The only crunch was driving down Michigan on the Friday after Thanksgiving! Total traffic madness made us question why we planned this then, but upon arrival we were delighted to enter the lovely lobby on the 12th floor and very pleased with our suites. Great... More