Better than an actual Ritz Carlton (the hotel is actually owned by Four Seasons, not Ritz Carlton), the property is sublime. Centrally located, spectacular clean rooms, exceptional staff, this "Ritz Carlton" is sure to please the most discriminating traveler. The only downside are the 3 separate elevator banks required to get to the ground floor, the rooms, and the spa. More

We booked 3 nights American Girl Doll Package for spring break trip to chicago, which was such a good deal for all that is included. it included valet parking, breakfast for 2 (in cafe or room service), doll bed and little extras for kid and doll. The pampering attention started upon arrival at the hotel. The bellhop unloaded our car... More

I have stayed in this hotel before, so we chose it again for our most recent trip to Chicago. Exactly what you would expect from a Four Seasons or Ritz Carlton. Wonderful staff, clean room and beautiful view of lake. Ate in restaurant once and food was delicious. More

The hotel was in a great location, we were treated royally and our room was beautiful. The concierge made sure we ate well and helped us figure out how to get the most out of our stay in Chicago. We will definitely stay there next time we are in Chicago. More

I called the hotel before we arrived and Melissa Long sent us newsletters to help plan our activities. She was always friendly and very knowledgeable. More

Absolutely wonderful hotel, enjoyed every minute of my stay. The staff were so welcoming and added a very personal touch. More

I will start with the good. The location at Water Tower Place is very good--especially if you want to spend time with daughters at American Girl. The service is very good as well. The staff was attentive and friendly as you would expect at a Ritz Carlton. Now the not so good. A recent Tripadvisor review stated the hotel had... More

This is like a home away from home. I frequently see the same people from one stay to another and over the years we have a lot of shared memories. It is, fortunately, very close to where I need to work when I am in Chicago and there are so many other things to do within a short distance that... More

This was my first visit to this property and WOW was I impressed with the customized, warm and friendly customer service from check-in to check-out. The staff anticipated my needs and offered options for room choices at check-in. I chose a lake view on a high floor and was a bit disappointed in the significantly obstructed view with buildings but... More