We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 169 Chicago hotels

The Ritz-Carlton Chicago (A Four Seasons Hotel)

5.0 of 5 Hotel   |   160 E Pearson St at Water Tower Place, Chicago, IL 60611-2124 (Gold Coast)
Hotel website
Hotel packages
Hotel amenities
Special Offer
Bed and Breakfast!
Save Saved
You added The Ritz-Carlton Chicago (A Four Seasons Hotel) to your Saves list
The Ritz-Carlton Chicago (A Four Seasons Hotel)
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 7 more sites!
90%
Ranked #12 of 169 Hotels in Chicago
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 2 days ago
RMorley London, United Kingdom
Write a Review

1,132 reviews from our community

Traveler rating
    845
    189
    69
    14
    15
See reviews for
257
289
45
404
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (330)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
London, United Kingdom
Contributor
18 reviews 18 reviews
12 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

We stayed four nights at this hotel and had a very mixed reception from the hotel staff. Check-in was brusque and unfriendly; likewise the level of help from the concierge desk adjacent to check-in. As we were not given any assistance at check-in we struggled to find how things worked in the room. On calling the front desk we got... More

Was this review helpful? Yes
McKinney, Texas
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We Love the Location of the Ritz Carlton Four Seasons Hotel in Chicago we stay there every year when we visit Chicago. That says a lot over 18 year span The Location is excellent for shopping Museums and eating . My only dislike is the accessibility to Valet has changed thru the years but always a great Visit ! I... More

Was this review helpful? Yes
ThomasSegesta, General Manager at The Ritz-Carlton Chicago (A Four Seasons Hotel), responded to this review

Dear bornfabulous, Thank you for sharing your recent experience with us on TripAdvisor! We truly appreciate your feedback and we are delighted that you had such an enjoyable stay with us! We look forward to welcoming you back to the Ritz Carlton the next time you are in the Windy City! Sincerely, Tom Segesta General Manager More

Bogota
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 3 days ago NEW

One of the best hotels in Chicago. Great service,very good food, perfect location, clean and big rooms. The staff is very helpful and professional. We had an extraordinary week at Chicago! Will comeback for sure.

Was this review helpful? Yes
ThomasSegesta, General Manager at The Ritz-Carlton Chicago (A Four Seasons Hotel), responded to this review

Dear CASBogota, Thank you for sharing your recent experience with us on TripAdvisor! We truly appreciate your feedback and we are delighted that you had such an enjoyable stay with us! We look forward to welcoming you back to the Ritz Carlton the next time you are in the Windy City! Sincerely, Tom Segesta General Manager More

Monterrey, Mexico
Senior Contributor
37 reviews 37 reviews
14 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

My wife and I stayed for our anniversary and had a wonderful time. Even though the hotel has its years, its very well kept. The terrace bar is great, good decoration, great view of the John Hancock tower. Breakfast was great, with many options. The staff is very attentive and helpful, especially Rosa at the front desk.

Was this review helpful? Yes
ThomasSegesta, General Manager at The Ritz-Carlton Chicago (A Four Seasons Hotel), responded to this review

Dear Viaticatus, Thank you for sharing your recent experience with us on TripAdvisor! We truly appreciate your feedback and we are delighted that you had such an enjoyable anniversary stay with us! We look forward to welcoming you back to the Ritz Carlton the next time you are in the Windy City! Sincerely, Tom Segesta General Manager More

Newton MA
Contributor
15 reviews 15 reviews
13 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We stayed here for a wedding that was in the hotel . Everything was just lovely and we couldn't have been more pleased with our overall experience. The staff was beyond helpful, the location is fabulous, the rooms clean, modern and serene. A trip to the spa was a highlight with Daniela for a facial and Stacey for a massage.... More

Was this review helpful? Yes
ThomasSegesta, General Manager at The Ritz-Carlton Chicago (A Four Seasons Hotel), responded to this review

Dear LeslieGarland, Thank you for sharing your recent experience with us on TripAdvisor! We truly appreciate your feedback and we are delighted that you had such an enjoyable stay with us! I am also thrilled that you enjoyed Daniela and our spa services during the wedding weekend! We look forward to welcoming you back to the Ritz Carlton the next... More

Adelaide, Australia
Top Contributor
82 reviews 82 reviews
50 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed 1 week ago

We recently stayed 4 nights at this lovely hotel. Probably my only complaint is that the pressure was very weak in the shower. Great room with a view of Navy Pier, 2 basins in the bathroom, amazing service with towels changed and bins emptied several times a day. Breakfast was lovely but extremely expensive. Location great as most attractions are... More

Was this review helpful? Yes
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Overall excellent service. Must visit Daniela at the SPA for a facial...very knowledgeable and skilled. No problems requesting a late checkout of 2pm. Concierge very helpful too. Loved Room Service. Personalized service was exceptional.

Was this review helpful? Yes 1
ThomasSegesta, General Manager at The Ritz-Carlton Chicago (A Four Seasons Hotel), responded to this review

Dear Alison l, Thank you for sharing your recent experience with us on TripAdvisor! We truly appreciate your feedback and we are delighted that you had such an enjoyable stay with us! I am also thrilled to hear your enjoyed your spa experience with Daniela. We look forward to welcoming you back to the Ritz Carlton the next time you... More

delafield
Senior Contributor
28 reviews 28 reviews
11 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago

Just got back from another 3 day trip the the Wonderful Ritz Carlton, Chicago! Everything you need is right at your fingertips. The front desk staff are amazing and friendly as always. The rooms are beautifully appointed and the housekeeping always had our room cleaned and turn down service provided each night. Our friends we travelled with were celebrating their... More

Was this review helpful? Yes
ThomasSegesta, General Manager at The Ritz-Carlton Chicago (A Four Seasons Hotel), responded to this review

Dear chris k, Thank you for sharing your recent experience with us on TripAdvisor! We truly appreciate your feedback and we are delighted that you had such an enjoyable stay with us! I am also thrilled that your friends were able enjoy their anniversary with us! We look forward to welcoming you back to the Ritz Carlton the next time... More

Dickinson, Texas
Senior Contributor
31 reviews 31 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

This is a great hotel. The moment we arrived the staff was very friendly and helpful. Our room was amazing. We could not have asked for a better view of the lake. We felt like we were in the center of everything!! There is a huge mall below the hotel. Walking distance to almost everything. We had dinner one night... More

Was this review helpful? Yes
ThomasSegesta, General Manager at The Ritz-Carlton Chicago (A Four Seasons Hotel), responded to this review

Dear RastaBaby43, Thank you for sharing your recent experience with us on TripAdvisor! We truly appreciate your feedback and we are delighted that you had such an enjoyable stay with us! I am thrilled that you had a wonderful birthday weekend getaway with us! We look forward to welcoming you back to the Ritz Carlton the next time you are... More

Virginia
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We stayed 4 nights with our two kids (ages 7 and 9) at the end of August and very much enjoyed our experience. The kids amenities (cookie baking, candy cart, etc) are creative and fun. The services all around (including valet, front desk, room service, house-keeping and spa) are excellent. One quick example - we were caught in a thunderstorm... More

Was this review helpful? Yes
ThomasSegesta, General Manager at The Ritz-Carlton Chicago (A Four Seasons Hotel), responded to this review

Dear PickyOne_9, Thank you for sharing your recent experience with us on TripAdvisor! We truly appreciate your feedback and we are delighted that you had such an enjoyable stay with us! I am thrilled that your family were able to experience some of the kid's amenities we have to offer (cookie baking is my favorite!). I have also shared your... More

Owners: What's your side of the story?
If you own or manage The Ritz-Carlton Chicago (A Four Seasons Hotel), register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to The Ritz-Carlton Chicago (A Four Seasons Hotel)? Share your experiences!

Write a Review Add Photos & Videos

Hotel Summarization (Beta)

What travelers say

  • Room service(23)
  • Great location(22)
  • Very nice(11)
  • Navy pier(10)
  • Lake view(5)
  • Michigan avenue(4)
  • Water Tower place(4)
  • John Hancock(3)

Additional Information about The Ritz-Carlton Chicago (A Four Seasons Hotel)

Address: 160 E Pearson St at Water Tower Place, Chicago, IL 60611-2124
Phone Number:
Location: United States > Illinois > Chicago > Gold Coast , Near North Side
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Ritz-Carlton Chicago (A Four Seasons Hotel) 5*
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Booking.com, Tingo, Travelocity, Reservation Counter, Priceline, Odigeo, TripOnline SA and Venere so you can book your The Ritz-Carlton Chicago (A Four Seasons Hotel) reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
The Ritz-Carlton Chicago (a 4 Seasons Hotel)
The Ritz-Carlton Chicago (a Four Seasons Hotel) Hotel Chicago
Four Seasons Chicago Hotel
Ritz Chicago
Ritz-Carlton Chicago
Chicago Four Seasons
Chicago Ritz-Carlton

401 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (188)
Viewed
View from room (20)
Viewed
Hotel & grounds (30)
Viewed
Dining (5)
Viewed
Room/suite (48)
Viewed
Pool/beach area (3)
Viewed
Bathroom (7)
Viewed
Family/play areas (1)
Viewed
Business center/function rooms (1)
Viewed
Other (73)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (180)
Viewed
Amenities (35)
Viewed
Pool (2)
Viewed
Restaurants and Bars (10)
Viewed
Superior Room with Two Double Beds (66)
Viewed
The Hotel (67)

Management photos: Courtesy of the property manager

Viewed
All management photos (34)
Viewed
Hotel & grounds (5)
Viewed
Dining (12)
Viewed
Room/suite (10)
Viewed
Family/play areas (1)
Viewed
Pool/beach area (1)
Viewed
View from room (1)
Viewed
Bathroom (1)
Viewed
Other (3)
Hotels you might also like...
Check In Check Out
Price Your Stay
Select tags to find the hotel that's right for you.
All
hotels in
any neighborhood
in Chicago with
any amenities