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The Ritz-Carlton Chicago (A Four Seasons Hotel)

#10 of 178 Hotels in Chicago
Certificate of Excellence
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160 E Pearson St at Water Tower Place, Chicago, IL 60611-2124
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The Ritz-Carlton Chicago (A Four Seasons Hotel)
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The Ritz-Carlton Chicago (A Four Seasons Hotel)
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1,454 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Bonita, CA
Level Contributor
152 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I really loved the place at our Conference rate in the low $300s a night. Like all the Ritz property I've stayed at the facility is very nice and enhanced by several floors of shopping on the property, great food, and high service levels. As usual we had a great bed. Our room was small but we had a nice... More 

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Los Angeles, California
Level Contributor
14 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I am very sad that I was informed this will no longer be a Four Seasons after July of this year. The people and the service are amazing! I fely like this is a home away from home. The rooms are spacious and comfortable just what you would expect from a Four Seasons Hotel. When asked, the Four Seasons didn't... More 

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Bolingbrook, Illinois
1 review
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We wanted to book a nice room in an area where we could walk to any and everything we wanted...so we booked at the Ritz. What drove me to book at the Ritz was their rooftop lounge it is very nice. The room was very nice, bed and pillows were extra comfortable. The room was kinda muggy and hot even... More 

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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 1 week ago

Normally I love the Ritz Carlton. My best friend and I drove my two young boys six hours to Chicago for a great weekend and naturally booked a stay at the Ritz using credit card points. I needed to redeem the points and I thought this would be such a special weekend. However, upon check-in, I was told I was... More 

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London, United Kingdom
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Stayed here for two nights. Good stay but would probably try Langham next time. Location is great but the check in/lobby area being located on the 12th floor is inconvenient - one set of elevators to reach the lobby and then another set to your room. Pool was serviceable for laps but nothing special. Overall the experience was just a... More 

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Chicago
Level Contributor
130 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

I stay at this hotel at least twice a year and each time I am reminded what a great hotel this is. The service from the welcome at the entry way to the people working at the banquet facility is excellent. Would highly recommend

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New York City, New York
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7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 1 week ago

I loved the Ritz-Carlton Chicago though I was confused by the "A Four Seasons Hotel" part of the description. It was exactly what I expected in terms of level of service, exceptional location and last but certainly not least, an exceptional room. The proximity to downtown Chicago could not be beat. I stayed there while visiting associates, but I definitely... More 

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Basel, Switzerland
Level Contributor
101 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I booked the Ritz Carlton, as the Ritz and the Four Seasons are in my view the best when it comes to the employees and attention too details. Unfortunately at this property it was absolutely not the case. It all started at the arrival. The doorman asked Madam you take your luggage yourself or shall we bring it up?? What... More 

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ThomasSegesta, General Manager at The Ritz-Carlton Chicago (A Four Seasons Hotel), responded to this review

Dear Christine S, Thank you for sharing your recent experience with us on TripAdvisor. Please accept my sincerest apologies for the disappointment you experienced during your recent stay. Allow me to assure you this is not the typical level of service you have likely come to expect, nor what we wish to provide. I truly appreciate your feedback as we... More 

Middletown, New York
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This hotel was magnificent! I was a bit surprised upon entering the building to find that the hotel lobby was located on the 12th floor but once my husband & I arrived in the lobby the glittering chandeliers and fountain was worth the elevator ride. The lobby has a large siting area as well as a bar, a restaurant &... More 

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ThomasSegesta, General Manager at The Ritz-Carlton Chicago (A Four Seasons Hotel), responded to this review

Dear Phyllis B, Thank you for sharing your recent trip with us on TripAdvisor! I am thrilled that you and your husband had an enjoyable stay with us and were able to enjoy our fountain and lobby area! I am also delighted you were able to enjoy time shopping in the Water Tower without having to leave the building! Thank... More 

New York City, New York
5 of 5 stars Reviewed 2 weeks ago

Impeccable service as always thanks to John Dillon in their Concierge. Wouldn't stay anywhere else in Chicago. Great location. Amazing rooms and service to beyond words. Recommend staying at this Ritz to anyone that wants true luxury.

Was this review helpful? Yes
ThomasSegesta, General Manager at The Ritz-Carlton Chicago (A Four Seasons Hotel), responded to this review

Dear marycc833, Thank you for sharing your recent experience with us on TripAdvisor! I am thrilled that John was able to provide your impeccable concierge service and to hear that you won't stay anywhere else while in Chicago! We are delighted to make The Ritz Carlton Chicago you home away from home while in the Windy City! Many thanks, Tom... More 

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Staying in Magnificent Mile

Neighborhood Profile
Magnificent Mile
Over 400 stores pack the concrete along Michigan Avenue, the eight-block stretch known as Magnificent Mile. This area between Oak Avenue and the Chicago River is more a shopping paradise than a full-out neighborhood. For prime upscale shopping, this is the place to go. It’s busy, energetic, and packed with shoppers. You'll also find hundreds of restaurants and dozens of hotels, all on the mid- to high-end scale. Some of the city’s most iconic buildings like the Wrigley Building, John Hancock Center and other architectural marvels define the magnificence of this neighborhood.
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