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The Ritz-Carlton Chicago (A Four Seasons Hotel)

5.0 of 5 160 E Pearson St at Water Tower Place, Chicago, IL 60611-2124
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The Ritz-Carlton Chicago (A Four Seasons Hotel)
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The Ritz-Carlton Chicago (A Four Seasons Hotel)
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1,304 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Shreveport
Top Contributor
53 reviews 53 reviews
15 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars NEW

Staff was super friendly this visit...we were really pleased with the little touches and services. From the concierge (Tim) who booked our dinner reservation to the spa attendants to the bar wait staff...across the board, service was outstanding. And I love that I have a user profile, so they know what I like when I arrive!

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chicago
Contributor
18 reviews 18 reviews
8 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed yesterday NEW

The location, connected to Water Tower Place Mall, Food Life in the lower floor of the mall, location is perfect to the nice restaurants and shopping. The room was average, bath rooms are nice, hotel has a lot of charm but its location is the best.

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Chicago, Illinois
1 review
5 of 5 stars Reviewed yesterday NEW

The staff from the bell captains, the check in greeters, all the way to the restaurant and lounge employees were most helpful as well as friendly and courteous. Our room was spacious and most comfortable. The bed provided for an excellent night's sleep. My thanks for providing a wonderful stay in the city for my wife and I.

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Charlotte, North Carolina
1 review
5 of 5 stars Reviewed yesterday NEW via mobile

My wife and I were there for a meeting and the hotel couldn't have been nicer...great location, room was emacuye and spacious with a great view from the 29th floor, pool was great for swimming laps and sauna and steam room were the best!!! We would definitely stay here again...in fact we'll be back next year!

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Pittsburgh, Pennsylvania
Contributor
11 reviews 11 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

I have been coming to the Ritz Carlton for years and am always pleased with my experience. I just finished a three day stay here, and again, it did not disappoint. The location is ideal to explore the city. Even with sub zero wind chills, we were positioned ideally to bundle up and venture from our hotel room out into... More 

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ThomasSegesta, General Manager at The Ritz-Carlton Chicago (A Four Seasons Hotel), responded to this review

Dear PITtravel, Thank you for sharing your recent experience with us on TripAdvisor! We truly appreciate your feedback and we are delighted that you always have such an enjoyable stay with us! Thank you for calling us your home away from home! We look forward to welcoming you back to the Ritz Carlton the next time you are in the... More 

Chicago, Illinois
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

Staying at the Ritz-Carlton was a marvelous in-city experience! The staff was courteous, helpful, and attentive; the room was comfortable and beautiful; the location was accessible to Michigan Avenue shopping, museums, theater-going, and restaurants. We had a great weekend and hope to return soon.

Was this review helpful? Yes 1
ThomasSegesta, General Manager at The Ritz-Carlton Chicago (A Four Seasons Hotel), responded to this review

Dear Arlene S, Thank you for sharing your recent experience with us on TripAdvisor! We truly appreciate your feedback and we are delighted that you had such an enjoyable stay with us! Thank you for your kind words about our staff, please be assured I have shared your comments with our team! We look forward to welcoming you back to... More 

Reno, NV
Senior Contributor
48 reviews 48 reviews
28 hotel reviews
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed 1 week ago

Took the opportunity for a weekend stay during a long week of corporate training north of town. This was fantastic. The spa , fitness center, and indoor pool were just the right medicine to fight off the winter blahs. Staff was always very helpful. Going down to the lobby for morning coffee is kinda of a bummer but, it makes... More 

Was this review helpful? Yes
ThomasSegesta, General Manager at The Ritz-Carlton Chicago (A Four Seasons Hotel), responded to this review

Dear jkchen1, Thank you for sharing your recent experience with us on TripAdvisor! We truly appreciate your feedback and we are delighted that you had such an enjoyable stay with us! Thank you for your honesty regarding our speed of room service, please be assured that we have shared this with out team. We look forward to welcoming you back... More 

Indianapolis, Indiana
1 review
5 of 5 stars Reviewed 1 week ago

I have been to the The Carlton Club Spa at the Ritz-Carlton Hotel in Chicago a couple of times while traveling & have had a superb experience each time. My aesthetician has been Daniela each time. She truly loves what she does & it shows in how she takes care of her clients. I've had a facial, waxing, & body... More 

Was this review helpful? Yes
ThomasSegesta, General Manager at The Ritz-Carlton Chicago (A Four Seasons Hotel), responded to this review

Dear Tammy P, Thank you for sharing your recent experience with us on TripAdvisor! We truly appreciate your feedback and we are delighted that you had such an enjoyable experience with Daniela at our spa! Please be assured that I have shared your kind words with our team. We look forward to welcoming you back to the Ritz Carlton the... More 

Chicago
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Spent a weekend here with wife & daughter as a mini "stay-cation" to help them spell the winter blues while I attended a coaching clinic. The Ritz delivered! Every staff member we interacted with was exceptionally friendly. The room was the super clean and the daily service was outstanding. They enjoyed the spa and pool which helped make the weekend... More 

Was this review helpful? Yes 1
ThomasSegesta, General Manager at The Ritz-Carlton Chicago (A Four Seasons Hotel), responded to this review

Dear Rob P, Thank you for sharing your recent experience with us on TripAdvisor! We truly appreciate your feedback and we are delighted that you and your family were able to beat those winter blues at our hotel! We look forward to welcoming you back to the Ritz Carlton the next time you are in need of a staycation! Sincerely,... More 

Chicago, Illinois
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 1 week ago

We recently celebrated my husbands birthday with our family over the weekend.. We are regulars at the hotel and my husband is a member of the Carlton Club.. The Ritz Chicago always makes our stays very, very pleasant. We stay at some of the world's finest hotels from Bali, Indonesia, to the Peninsula, Shanghai, to George V in Paris. Your... More 

Was this review helpful? Yes
ThomasSegesta, General Manager at The Ritz-Carlton Chicago (A Four Seasons Hotel), responded to this review

Dear fjferaco, Thank you for sharing your recent experience with us on TripAdvisor! We truly appreciate your feedback and we are delighted that you had such an enjoyable weekend celebrating your husband's birthday with us! We look forward to welcoming you back to the Ritz Carlton the next time you are in the Windy City! Sincerely, Tom Segesta General Manager More 

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Hotel Summarization (Beta)

What travelers say

  • Great location(19)
  • Room service(18)
  • Navy pier(9)
  • Very nice(8)
  • Michigan avenue(3)
  • Lake view(3)

Additional Information about The Ritz-Carlton Chicago (A Four Seasons Hotel)

Address: 160 E Pearson St at Water Tower Place, Chicago, IL 60611-2124
Phone Number:
Location: United States > Illinois > Chicago > Near North Side
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Ritz-Carlton Chicago (A Four Seasons Hotel) 5*
Number of rooms: 435
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Also Known As:
The Ritz-Carlton Chicago (a 4 Seasons Hotel)
The Ritz-Carlton Chicago (a Four Seasons Hotel) Hotel Chicago
Four Seasons Chicago Hotel
Ritz Chicago
Ritz-Carlton Chicago
Chicago Four Seasons
Chicago Ritz-Carlton
Hotel Style:
#4 Family Hotel in Chicago
#7 Business Hotel in Chicago
#7 Romantic Hotel in Chicago
#8 Spa Hotel in Chicago
#11 Luxury Hotel in Chicago

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