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The Ritz-Carlton Chicago (A Four Seasons Hotel)

#10 of 177 Hotels in Chicago
Certificate of Excellence
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160 E Pearson St at Water Tower Place, Chicago, IL 60611-2124
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Third Night Free
Best prices for: 1 room 1 guest
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The Ritz-Carlton Chicago (A Four Seasons Hotel)
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The Ritz-Carlton Chicago (A Four Seasons Hotel)
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1,393 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Ellicott City, Maryland
1 review
1 of 5 stars Reviewed 2 days ago NEW

Bottom line up front: Outrageous restaurant prices and inaccurate billing. The Reception clerk, Rosa, was not attentive, she asked me my name several times and still pulled the incorrect reservation. Upon doing so, she wiped out the credit card on the wrong reservation and added my credit card to someone else's room. As a result, we incurred charges that we... More 

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Los Angeles, California
Senior Contributor
38 reviews 38 reviews
10 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

The service at the Ritz is always, no matter where in the world (I once had a doorman walk and wait for my bus in Santiago), the BEST. Chicago's no different. But the hotel needs some renovation. I can't complain about the value though. We were upgraded to a 1000 sf lakeview suite for $550 a night (our original smaller... More 

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Seattle, Washington
Top Contributor
101 reviews 101 reviews
36 hotel reviews
51 helpful votes 51 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

What a great stay. The staff are incredibly professional and helpful. The room was large, comfortable, clean, perfect. The lake view was gorgeous. Food and decor are classic. Rarely do I find such fantastic service and old school character.

Was this review helpful? Yes
ThomasSegesta, General Manager at The Ritz-Carlton Chicago (A Four Seasons Hotel), responded to this review

Dear Seattle_Wine_Travels, Thank you for sharing your recent stay with us on TripAdvisor! I am thrilled that you had a great stay with us and enjoyed our staff and lake views. I have shared your kind comments with our team. Thank you again for your feedback and we look forward to welcoming you back to our hotel in the future!... More 

Tenafly, New Jersey
Senior Contributor
37 reviews 37 reviews
11 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

We have stayed in many Ritz-Carltons and always experience is mixed.. Same was during this visit. A very good upgrade via platinum AmEx - superb suit, great customer service but bad restaurant, old style pool and feeling of "good times passed".. However, great deal for average traveler..

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ThomasSegesta, General Manager at The Ritz-Carlton Chicago (A Four Seasons Hotel), responded to this review

Dear Roman W, Thank you for sharing your recent experience with us on TripAdvisor. We thank you for your feedback as we are always looking for ways to improve and grow and your honesty is try appreciated. If you would like to discuss your stay in further detail, please do not hesitate to contact me directly. We look forward to... More 

Toronto, Ontario, Canada
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Not only was the Ritz-Carlton Chicago a fabulous hotel to stay in, but I also had a wonderful experience in the spa. A real highlight was having a facial with Daniela who transformed my skin which was pretty much hurting when I went in, to feeling great coming out. The effects have lasted for days now! Daniela also gave me... More 

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ThomasSegesta, General Manager at The Ritz-Carlton Chicago (A Four Seasons Hotel), responded to this review

Dear Ally S, Thank you for sharing your recent experience with us and our spa on TripAdvisor! I am thrilled that you enjoyed your facial with Daniela, please be assured I have shared your kind words with her and our team. Thank you again for your feedback on our hotel and we look forward to welcoming you back to the... More 

East Lansing, Michigan
1 review
5 of 5 stars Reviewed 1 week ago

Great hotel. Great service. We got a discount upgrade that made the stay even better. The staff was friendly and accommodating. We ordered amenities and they were delivered on time and looked great. Thanks

Was this review helpful? Yes
ThomasSegesta, General Manager at The Ritz-Carlton Chicago (A Four Seasons Hotel), responded to this review

Dear finnlassy, Thank you for sharing your recent stay with us on TripAdvisor! I am thrilled that you had a great stay with us and enjoyed our friendly staff and amenities! We look forward to welcoming you back to the Ritz Carlton again soon! Best, Tom Segesta General Manager More 

Tallahassee, Florida
Senior Contributor
33 reviews 33 reviews
4 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 1 week ago

Really enjoyed our American Girl Doll experience at the Ritz-Carlton. My daughter was ecstatic about seeing things set up for her doll. It couldn't have been more convenient for us. We enjoyed the neighborhood too.

Was this review helpful? Yes
ThomasSegesta, General Manager at The Ritz-Carlton Chicago (A Four Seasons Hotel), responded to this review

Dear AHappyMom2Two, Thank you for sharing your American Girl Doll experience with us on TripAdvisor! I am delighted you and your daughter had an enjoyable stay with us and enjoyed the interactive American Girl Doll amenities! We look forward to you and your daughter's next visit with us! Best, Tom Segesta General Manager More 

1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

Unless you book it yourself you wouldn't realize that you are staying in a Four Seasons, not a Ritz Carlton. All my travel is booked thru corporate travel so when I ask for the Ritz Carlton thats where I was booked. This is not a Ritz Carlton.

Was this review helpful? Yes 2
ThomasSegesta, General Manager at The Ritz-Carlton Chicago (A Four Seasons Hotel), responded to this review

Dear Jim L, Thank you for sharing your recent experience with us on TripAdvisor. I am sorry for any confusion we may have caused you regarding the name of our hotel. The formal name of our hotel is The Ritz Carlton Chicago (A Four Seasons Hotel) and I understand your completely understand the confusion! Please do not hesitate to contact... More 

Southington, Connecticut
Contributor
18 reviews 18 reviews
17 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 1 week ago

The staff here is top-notch. I want to single out two ladies in particular, Maggie and Rosa. Maggie is a wonderful ambassador for the hotel - always with a smile and friendly no matter the day or the hour. Give this girl a raise or promotion! Rosa worked quickly to resolve a surprise at check-in. My stay should have been... More 

Was this review helpful? Yes
ThomasSegesta, General Manager at The Ritz-Carlton Chicago (A Four Seasons Hotel), responded to this review

Dear Hoosir85, Thank you for sharing your recent experience with us on TripAdvisor. We truly appreciate your feedback as we are always looking for ways to improve and grow. Thank you for your kind words regarding Maggie and Rosa, please be assured I have shared your comments with our team! Please feel free to contact me directly if you would... More 

athens
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

cant expect anything less from the ritz carlton! The best is when your expectations are fulfilled! Highly recommended! will come again, and again! Huge room, magnificent view, excellent service, great atmosphere! reminded me once again, why I love chicago!!!

Was this review helpful? Yes
ThomasSegesta, General Manager at The Ritz-Carlton Chicago (A Four Seasons Hotel), responded to this review

Dear Stellios B, I am thrilled that you enjoyed your recent stay at The Ritz Carlton Chicago! Thank you for your kind words and I am so glad that you had an enjoyable stay with us. I look forward to welcoming you back to the Ritz Carlton the next time you are in the Windy City! Sincerely, Tom Segesta General... More 

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