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All 167 Chicago hotels

The Ritz-Carlton Chicago (A Four Seasons Hotel)

5.0 of 5 Hotel   |   160 E Pearson St at Water Tower Place, Chicago, IL 60611-2124 (Gold Coast)
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Ranked #16 of 167 hotels in Chicago
Certificate of Excellence 2013
A recent review
5 of 5 stars reviewed yesterday
RedheadJen Decatur, GA
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958 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (262)
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English first
Decatur, GA
2 reviews
5 of 5 stars Reviewed yesterday NEW

Spent Monday-Friday of Spring Break at the Ritz with the kids last week—and could not have had a more extraordinary stay. I am normally a business traveler concentrating my stays (and my points) with a different hotel chain. But, based on the great reviews, I chose the Ritz for this vacation and am deeply grateful to have done so. The... More

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Jericho, New York
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 of 5 stars Reviewed 2 days ago NEW

After a number of stays here, quality of service is diminished. May be time to look across Michigan Avenue to the Peninsula. Concierge struggled to make a recommendation for "an upscale/ elegant Italian restaurant" in town. Room keys malfunctioned three times!!! Glasses in the room were never replaced after use, simply removed. Newspaper never arrived despite door tag indicating a... More

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TomSegesta, General Manager at The Ritz-Carlton Chicago (A Four Seasons Hotel), responded to this review

Dear ITP410, Thank you for your Trip Advisor review, we sincerely appreciate your shared experience and value your feedback. I am sorry to hear of your less then satisfactory experience with concierge, room keys/glasses and the newspaper delivery. These are all poor experiences that you should never expect from A Four Seasons Hotel and we appreciate the opportunity to learn... More

East Lansing, Michigan
Contributor
17 reviews 17 reviews
11 hotel reviews
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We stayed for 1 night. Our goal was to visit museums and the American Girl store. We did not purchase the American Girl package. We stayed with our daughters (ages 4 and 6). The staff was overly attentive and treated them like royalty. The welcome gift was a special beginning, and of course, the visit from the Candy Cart was... More

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TomSegesta, General Manager at The Ritz-Carlton Chicago (A Four Seasons Hotel), responded to this review

Dear ELDerby, Thank you for sharing your “very family friendly” stay with us on Trip Advisor, we sincerely appreciate it! I am happy to hear your daughters were made to feel special and enjoyed their time with us. I am sure the Chicago Museums and American Girl Store were the perfect treat for a Windy City trip as well. We... More

Evanston, Wyoming
1 review
5 of 5 stars Reviewed 3 days ago NEW

Can't think of a thing I would critic. My wife and I each had an enjoyable stay, Our only regret is we didn't have more time scheduled to enjoy more of your amenities. The Million Dollar Quartet playing at the Apollo Theater was a real treat we were able to enjoy during our first stay.

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TomSegesta, General Manager at The Ritz-Carlton Chicago (A Four Seasons Hotel), responded to this review

Dear RGH715, We sincerely thank you for sharing with us on Trip Advisor. I am pleased to hear of your liking of the hotel and only desire to experience more of it next time! The Million Dollar Quartet is a favorite of ours too, I am happy to hear you enjoyed it. We look forward to an opportunity to welcome... More

Cleveland, Georgia
1 review
5 of 5 stars Reviewed 5 days ago NEW

A Little Late Writing this I Stayed There In Early December And Loved The Whole Package The Views of The John Hancock Tower, The Food And The Rooms. This Is my favorite Four Seasons Property And I Have Stayed At The Regent Beverly Wilshire.The Service Is impeccable As Well.

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TomSegesta, General Manager at The Ritz-Carlton Chicago (A Four Seasons Hotel), responded to this review

Dear THK1971, Thank you for sharing your experience with us on Trip Advisor, I am delighted to hear of your enjoyment and the “Amazing Views” offered from your room! We sincerely appreciate your loyalty and greatly value your feedback. We look forward to welcoming you back again soon! Sincerely, Tom Segesta General Manager More

Cincinnati, Ohio
1 review
5 of 5 stars Reviewed 6 days ago NEW

This is the most beautiful and relaxing lobby we have ever seen or experienced. It is a oasis in a busy city. Service here is impeccable everyone from the doorman to the concierge, to the bell staff are friendly and very helpful.

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TomSegesta, General Manager at The Ritz-Carlton Chicago (A Four Seasons Hotel), responded to this review

Dear 1nanas, Thank you for your Trip Advisor review, I am pleased to hear The Ritz-Carlton Chicago has become your favorite hotel of the windy city! We are very appreciative of your feedback and thank you for your loyalty. The hotel staff will be thrilled to receive such feedback as well! We look forward to welcoming you back soon! Sincerely,... More

Newmarket, Canada
Senior Contributor
26 reviews 26 reviews
13 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Spent just one night there and apart from an unusual set-up - you need to take one set of elevators to get to reception on the 12th floor and then a different set to get to the room - all was good. Great location, walking distance to restaurants and hotel itself is surrounded/embedded in a shopping centre. Service was Ritz... More

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TomSegesta, General Manager at The Ritz-Carlton Chicago (A Four Seasons Hotel), responded to this review

Dear Canjack1, Thank you for your Trip Advisor review! I am thrilled to hear how happy you were with the hotel and service. Thank you for your loyalty! It is a pleasure to have you and we look forward to welcoming you back again soon! Sincerely, Tom Segesta General Manager More

Red wing
1 review
5 of 5 stars Reviewed 1 week ago NEW via mobile

We spent four terrific nights in March with our two girls at the Ritz. We were upgraded to a beautiful room overlooking the water tower and Michigan Ave. The staff was professional and made us feel like first class guests. We loved the live music in the evenings in the Deca bar and lounge. If you haven't enjoyed Myles Hayes... More

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TomSegesta, General Manager at The Ritz-Carlton Chicago (A Four Seasons Hotel), responded to this review

Dear Tim B, Thank you for your Trip Advisor review, it is great to hear about your experience! I am delighted to know how much you enjoyed Myles Hayes in the bar and your suite. Thank you for your loyalty! We look forward to welcoming you back again soon. Sincerely, Tom Segesta General Manager More

Toronto, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
20 helpful votes 20 helpful votes
1 of 5 stars Reviewed 1 week ago NEW

Can't say much more than that. I was fooled into thinking I would be staying at something equivalent to a Ritz. Turns out, hotel and rooms are very very tired at Ritz pricing. Staff is borderline incompetent in the bar (FOUR times before they got my drink correct). I will never return. If you are a person used to the... More

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TomSegesta, General Manager at The Ritz-Carlton Chicago (A Four Seasons Hotel), responded to this review

Dear Anita63, Thank you for sharing your experience with us on Trip Advisor. I am sorry to hear you were not satisfied with the hotel décor and had a bad experience in Deca Bar. We greatly value your feedback and appreciate the opportunity to learn how to enhance the experience for future guests. If we have the opportunity it would... More

Chicago, Illinois
Top Contributor
129 reviews 129 reviews
14 hotel reviews
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

The location of the hotel is perfect. For those interested in shopping, sight-seeing or fine dining, all are in walking distance. The accommodations are plush and first class. The service is attentive and friendly. As with all Ritz Hotels I've stayed at world-wide...a top-notch place.

Was this review helpful? Yes
TomSegesta, General Manager at The Ritz-Carlton Chicago (A Four Seasons Hotel), responded to this review

Dear mssrfoie, I am thrilled to hear you enjoyed a pleasurable stay with us recently, thank you for sharing your feedback with us on Trip Advisor. The hotel staff will be pleased to hear of your satisfaction of the service as well. We look forward to an opportunity to host you in Chicago again! Sincerely, Tom Segesta General Manager More

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Hotel Summarization (Beta)

What travelers say

  • Room service(23)
  • Great location(22)
  • Very nice(11)
  • Navy pier(10)
  • Lake view(5)
  • Michigan avenue(4)
  • Water Tower place(4)
  • John Hancock(3)

Additional Information about The Ritz-Carlton Chicago (A Four Seasons Hotel)

Address: 160 E Pearson St at Water Tower Place, Chicago, IL 60611-2124
Phone Number:
Location: United States > Illinois > Chicago > Gold Coast , Near North Side
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotel in Chicago
#6 Family Hotel in Chicago
#14 Luxury Hotel in Chicago
#16 Spa Hotel in Chicago
#20 Romantic Hotel in Chicago
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Ritz-Carlton Chicago (A Four Seasons Hotel) 5*
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Also Known As:
The Ritz-Carlton Chicago (a 4 Seasons Hotel)
The Ritz-Carlton Chicago (a Four Seasons Hotel) Hotel Chicago
The Ritz-Carlton Chicago (a Four Seasons Hotel) Hotel
Four Seasons Chicago Hotel
Ritz Chicago
Four Seasons Chicago
Ritz-Carlton Chicago
Chicago Four Seasons
Chicago Ritz
Chicago Ritz-Carlton

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