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All 167 Chicago hotels

The Ritz-Carlton Chicago (A Four Seasons Hotel)

5.0 of 5 Hotel   |   160 E Pearson St at Water Tower Place, Chicago, IL 60611-2124 (Gold Coast)
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Ranked #16 of 167 hotels in Chicago
Certificate of Excellence 2013
A recent review
5 of 5 stars reviewed yesterday
Walter B Crystal Lake, Illinois
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962 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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English first
Crystal Lake, Illinois
1 review
5 of 5 stars Reviewed yesterday NEW

The Ritz-Carlton Chicago is simply the best hotel property and experience I have ever had, and I've had a lot, traveling world-wide. The quality of the facilities and staff attention to detail is unmatched. We made a note of a special occasion in our reservation and several staff members commented and acted on it which made the stay that much... More

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Wenatchee, Washington
Top Contributor
133 reviews 133 reviews
15 hotel reviews
54 helpful votes 54 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We stayed there for a Northwestern University Medical school reunion It was very convenient to the medical school. the room was great, the staff very friendly and helpful. We had one banquet/dance at the hotel and the food, setting and music were perfect.

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Columbus, Ohio
Senior Contributor
25 reviews 25 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

The front desk, housekeeping and in-room dining staff at Ritz-Carlton Chicago are top notch. I had a room facing Michigan Avenue. Of course, it was noisy, but I expected that. Typical city noise can be comforting after the crowds die down in the evening. I was able to open a window, which I loved. The fresh air on the 24th... More

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illinois
Senior Contributor
44 reviews 44 reviews
10 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Stayed here for the evening while attending an event in the hotel ballroom. Everything about the stay was top notch. Check in was was quick and easy, the room was large and very nicely decorated, and the bed...oh the bed...was the most comfortable hotel bed I have ever slept in. I travel on business a lot and it usually take... More

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Decatur, GA
2 reviews
5 of 5 stars Reviewed 3 days ago NEW

Spent Monday-Friday of Spring Break at the Ritz with the kids last week—and could not have had a more extraordinary stay. I am normally a business traveler concentrating my stays (and my points) with a different hotel chain. But, based on the great reviews, I chose the Ritz for this vacation and am deeply grateful to have done so. The... More

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Jericho, New York
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 of 5 stars Reviewed 4 days ago NEW

After a number of stays here, quality of service is diminished. May be time to look across Michigan Avenue to the Peninsula. Concierge struggled to make a recommendation for "an upscale/ elegant Italian restaurant" in town. Room keys malfunctioned three times!!! Glasses in the room were never replaced after use, simply removed. Newspaper never arrived despite door tag indicating a... More

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TomSegesta, General Manager at The Ritz-Carlton Chicago (A Four Seasons Hotel), responded to this review

Dear ITP410, Thank you for your Trip Advisor review, we sincerely appreciate your shared experience and value your feedback. I am sorry to hear of your less then satisfactory experience with concierge, room keys/glasses and the newspaper delivery. These are all poor experiences that you should never expect from A Four Seasons Hotel and we appreciate the opportunity to learn... More

East Lansing, Michigan
Contributor
17 reviews 17 reviews
11 hotel reviews
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We stayed for 1 night. Our goal was to visit museums and the American Girl store. We did not purchase the American Girl package. We stayed with our daughters (ages 4 and 6). The staff was overly attentive and treated them like royalty. The welcome gift was a special beginning, and of course, the visit from the Candy Cart was... More

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TomSegesta, General Manager at The Ritz-Carlton Chicago (A Four Seasons Hotel), responded to this review

Dear ELDerby, Thank you for sharing your “very family friendly” stay with us on Trip Advisor, we sincerely appreciate it! I am happy to hear your daughters were made to feel special and enjoyed their time with us. I am sure the Chicago Museums and American Girl Store were the perfect treat for a Windy City trip as well. We... More

Evanston, Wyoming
1 review
5 of 5 stars Reviewed 5 days ago NEW

Can't think of a thing I would critic. My wife and I each had an enjoyable stay, Our only regret is we didn't have more time scheduled to enjoy more of your amenities. The Million Dollar Quartet playing at the Apollo Theater was a real treat we were able to enjoy during our first stay.

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TomSegesta, General Manager at The Ritz-Carlton Chicago (A Four Seasons Hotel), responded to this review

Dear RGH715, We sincerely thank you for sharing with us on Trip Advisor. I am pleased to hear of your liking of the hotel and only desire to experience more of it next time! The Million Dollar Quartet is a favorite of ours too, I am happy to hear you enjoyed it. We look forward to an opportunity to welcome... More

Cleveland, Georgia
1 review
5 of 5 stars Reviewed 1 week ago

A Little Late Writing this I Stayed There In Early December And Loved The Whole Package The Views of The John Hancock Tower, The Food And The Rooms. This Is my favorite Four Seasons Property And I Have Stayed At The Regent Beverly Wilshire.The Service Is impeccable As Well.

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TomSegesta, General Manager at The Ritz-Carlton Chicago (A Four Seasons Hotel), responded to this review

Dear THK1971, Thank you for sharing your experience with us on Trip Advisor, I am delighted to hear of your enjoyment and the “Amazing Views” offered from your room! We sincerely appreciate your loyalty and greatly value your feedback. We look forward to welcoming you back again soon! Sincerely, Tom Segesta General Manager More

Cincinnati, Ohio
1 review
5 of 5 stars Reviewed 1 week ago

This is the most beautiful and relaxing lobby we have ever seen or experienced. It is a oasis in a busy city. Service here is impeccable everyone from the doorman to the concierge, to the bell staff are friendly and very helpful.

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TomSegesta, General Manager at The Ritz-Carlton Chicago (A Four Seasons Hotel), responded to this review

Dear 1nanas, Thank you for your Trip Advisor review, I am pleased to hear The Ritz-Carlton Chicago has become your favorite hotel of the windy city! We are very appreciative of your feedback and thank you for your loyalty. The hotel staff will be thrilled to receive such feedback as well! We look forward to welcoming you back soon! Sincerely,... More

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Hotel Summarization (Beta)

What travelers say

  • Room service(23)
  • Great location(22)
  • Very nice(11)
  • Navy pier(10)
  • Lake view(5)
  • Michigan avenue(4)
  • Water Tower place(4)
  • John Hancock(3)

Additional Information about The Ritz-Carlton Chicago (A Four Seasons Hotel)

Address: 160 E Pearson St at Water Tower Place, Chicago, IL 60611-2124
Phone Number:
Location: United States > Illinois > Chicago > Gold Coast , Near North Side
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Family Hotel in Chicago
#6 Business Hotel in Chicago
#14 Luxury Hotel in Chicago
#16 Spa Hotel in Chicago
#20 Romantic Hotel in Chicago
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Ritz-Carlton Chicago (A Four Seasons Hotel) 5*
Reservation Options:
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Also Known As:
The Ritz-Carlton Chicago (a 4 Seasons Hotel)
The Ritz-Carlton Chicago (a Four Seasons Hotel) Hotel Chicago
The Ritz-Carlton Chicago (a Four Seasons Hotel) Hotel
Four Seasons Chicago Hotel
Ritz Chicago
Four Seasons Chicago
Ritz-Carlton Chicago
Chicago Four Seasons
Chicago Ritz
Chicago Ritz-Carlton

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