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The Ritz-Carlton Chicago (A Four Seasons Hotel)

#10 of 176 Hotels in Chicago
Certificate of Excellence
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160 E Pearson St at Water Tower Place, Chicago, IL 60611-2124
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The Ritz-Carlton Chicago (A Four Seasons Hotel)
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The Ritz-Carlton Chicago (A Four Seasons Hotel)
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1,335 reviews from our community

Traveler rating
    1,006
    223
    74
    17
    15
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304
347
51
468
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (404)
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Jersey, United Kingdom
2 reviews
5 of 5 stars Reviewed yesterday NEW

My wife and I stayed at this hotel for 5 nights on a visit from the UK for a short break. We had pre-booked a lake view king room and were given a lovely room on the 28th floor with a fantastic view of the lake and Hancock building next door. The room was well equipped and bed very comfy.... More 

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Washington, DC
Contributor
14 reviews 14 reviews
10 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed yesterday NEW

Great location, great service, Checked in late and upgraded to a suite instead of two rooms. Unfortunately, they had not cleaned up from the party earlier in the day (or the prior day) in the suite. It was late, took a while for housekeeping to come and to clean (they dropped a couple of bottles of wine/spirits). Rooms were attractive.... More 

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Overland Park, Kansas
Contributor
11 reviews 11 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

The Ritz is first class. The location is perfect and attached to Water Tower Place. See Mel at the Decca bar if you want good directions and fine conversation! We stayed on the 28th floor with a decent view of the lake. It was quiet and no noise from below. Housekeeping was attentive. It seemed like every time we left... More 

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lemont il
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 days ago NEW via mobile

For the money I feel it was a well maintained but had a desk staff that was not well trained, and a cordial but not friendly locker room staff. The added fee for parking meant an additional 50.00 and I felt it did not represent a good value.

Was this review helpful? Yes
ThomasSegesta, Front Office Manager at The Ritz-Carlton Chicago (A Four Seasons Hotel), responded to this review

Dear gemskate, Thank you for share your recent experience with us on TripAdvisor. I truly appreciate your feedback as we are always looking for ways to improve and grow and I am so sorry to hear that your spa experience wasn't as fulfilling as expected. Please be assured I have shared your comments with our spa team and please feel... More 

Suffolk, Virginia
Senior Reviewer
9 reviews 9 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

The hotel was beautiful with a welcoming and friendly staff throughout the stay.....even the housekeeping was friendly! The rooms were spacious and well-appointed with quality products for use during the stay. Overall, a fantastic homebase for moving around the city and exploring.

Was this review helpful? Yes
ThomasSegesta, Manager at The Ritz-Carlton Chicago (A Four Seasons Hotel), responded to this review

Dear Maria M, Thank you for sharing your recent experience with us on TripAdvisor! I am delighted that you enjoyed your interactions with our staff and our centralized location in the city for exploring! I have shared your lovely comments with our team and we look forward to welcoming you back to the Ritz Carlton the next time you are... More 

Indianapolis, Indiana
Top Contributor
172 reviews 172 reviews
41 hotel reviews
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Our stay at the Ritz in downtown Chicago was perfect. Our room was very comfortable and clean. The service was amazing. And the view from our room of the Lake was spectacular. We kept saying how much we would love to live with that view and the hotel amenities! This Ritz is attached to the Water Tower Mall on the... More 

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ThomasSegesta, Front Office Manager at The Ritz-Carlton Chicago (A Four Seasons Hotel), responded to this review

Dear CRMays, Thank you for sharing your recent stay with us on TripAdvisor! I am thrilled that your stay with "perfect all around!" I am delighted that you in enjoyed our location and the wonderful views on Lake Michigan! We look forward to welcoming you back to the Ritz Carlton the next time you are in the Windy City! Sincerely,... More 

Central Ohio
Reviewer
5 reviews 5 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

First, the staff is very nice and accommodating. But the little things don't make sense. When connecting to wifi, you have to select to "purchase" the "Premium" plan off the host website, but it took a front desk call to tech support to figure that out. Wifi in conference rooms is different from room wifi. The bed faces a beautiful... More 

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ThomasSegesta, Manager at The Ritz-Carlton Chicago (A Four Seasons Hotel), responded to this review

Dear Garfield1111, Thank you for sharing your experience with us on TripAdvisor. We truly appreciate your detailed feedback as we are continuously looking for ways to improve and grow. I have shared your insights with our team, please be assured they will each be acknowledged accordingly. I am glad that your stay was a positive one overall and we look... More 

Phx, AZ
1 review
5 of 5 stars Reviewed 1 week ago NEW

My stay here was prompted by it is a perfered hotel through my company (doesn't always mean we get the best) but this was perfect! I had a view of the lake and the city, the room was beautiful without being over the top. Made me feel at home, the beds are a slice of heaven. The staff was what... More 

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ThomasSegesta, General Manager at The Ritz-Carlton Chicago (A Four Seasons Hotel), responded to this review

Dear simmons_04, Thank you for sharing your kind words about our hotel on TripAdvisor! I am so delighted that you had a wonderful experience with us and we were able to help make a memorable trip to Chicago for you! Our goal is to create moments that matter and I am thrilled that you enjoyed your stay with us, please... More 

Oxford, Ohio, United States
2 reviews
5 of 5 stars Reviewed 1 week ago

See the review I sent to the hotel. It was quite specific and favorable. We spent 5 days at the hotel, were upgraded to an executive suite, which more than met, or exceeded our needs and expectations. Well done, Ritz- Carlton.

Was this review helpful? Yes
ThomasSegesta, General Manager at The Ritz-Carlton Chicago (A Four Seasons Hotel), responded to this review

Dear Paul C, Thank you so much for your incredibly kind words about our hotel! I am delighted that you had an enjoyable stay with us and that we were able to exceed your expectations! Our goal is to create moments that matter! Thank you again for sharing your feedback with us on TripAdvisor and we look forward to welcoming... More 

USA
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

I always look forward to staying at the Ritz when I do business in Chicago. Great service, a great bar area, and a superb spa. The staff is very professional and goes out of their way to make your stay a pleasurable one.

Was this review helpful? Yes
ThomasSegesta, Manager at The Ritz-Carlton Chicago (A Four Seasons Hotel), responded to this review

Dear fairger, Thank you for sharing your experience with us on TripAdvisor! Thank you for your kinds words about our hotel, I am delighted that you had pleasurable stay and were able to enjoy our spa and bar area. We look forward to welcoming you back to the Ritz Carlton Chicago for many years to come! Sincerely, Sebastian Hinsch Hotel... More 

Hotel Review Summarization

What travelers say

  • Great location(17)
  • Room service(16)
  • Navy pier(8)
  • Very nice(7)
  • Lake view(3)
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