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The Ritz-Carlton Chicago (A Four Seasons Hotel)

#12 of 178 Hotels in Chicago
Certificate of Excellence
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160 E Pearson St at Water Tower Place, Chicago, IL 60611-2124
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Third Night Free
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The Ritz-Carlton Chicago (A Four Seasons Hotel)
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The Ritz-Carlton Chicago (A Four Seasons Hotel)
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1,436 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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Oregonia, Ohio
1 review
4 of 5 stars Reviewed 2 days ago NEW

I had a fabulous facial by daniela. my skin felt great and it was very relaxing! would do it again in a heartbeat!i did not feel pressured to buy the products or upgrades. it was a fantastic services that i would recommend for anyone.

Was this review helpful? Yes
2 reviews
5 of 5 stars Reviewed 3 days ago NEW

my wife and I had a great 3 day week end at this facility. It is located right in the heart of the shopping and dining area with many good small restaurants located near by. Shopping was great and all right by the facility.

Was this review helpful? Yes
ThomasSegesta, General Manager at The Ritz-Carlton Chicago (A Four Seasons Hotel), responded to this review

Dear Wayne0209, Thank you for sharing your recent experience with us on TripAdvisor! I am delighted that you and your wife had a great 3 day weekend at our hotel and were able to experience the great shopping in our building! Thank you again for your feedback and we look forward to welcoming you back to the Ritz Carlton again... More 

Winfield, Illinois
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We stayed for a night while celebrating an anniversary. We once again experienced Ritz-Carlton service at its best. From the valet service to the friendliness at the front desk, we were treated like we were special. The bed is fantastic, the rooms are very quiet with nice views of the city. We ordered room service for breakfast, probably the best... More 

Was this review helpful? Yes
ThomasSegesta, General Manager at The Ritz-Carlton Chicago (A Four Seasons Hotel), responded to this review

Dear Scott K, Thank you for sharing your recent stay with us on TripAdvisor! I am delighted that you felt like a "VIP" while staying at our hotel! We truly appreciate your feedback and I am thrilled that you had an enjoyable stay with us. We look forward to welcoming you back to the Ritz Carlton again soon! Sincerely, Tom... More 

Chicago, Illinois
2 reviews
5 of 5 stars Reviewed 4 days ago NEW

Be sure to request Maggie. She did an amazing job... she is a seasoned massage therapist with many years at the Ritz Spa. I've been having issues with sciatica and she did all she could to improve my condition and work out the knots. The pressure she used was perfect and her method of massaging is so soothing. Enjoy!

Was this review helpful? Yes
ThomasSegesta, General Manager at The Ritz-Carlton Chicago (A Four Seasons Hotel), responded to this review

Dear JackieGuil, Thank you for sharing your recent experience with Maggie in the Spa on TripAdvisor! I am thrilled that you enjoyed your massage at the Ritz Carlton and we look forward to welcoming you back again soon! All the best, Tom Segesta General Manager More 

Baltimore, Maryland
Level Contributor
28 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We recently stayed here (husband, toddler, me) for a wedding (also held in the hotel). Travelling with a toddler can be challenging, but the staff was 100% helpful and wonderful. They set up the crib before we arrived and had toys and snacks waiting in the room. Every employee we came in contact with was amazing, friendly, and so helpful.... More 

Was this review helpful? Yes
ThomasSegesta, General Manager at The Ritz-Carlton Chicago (A Four Seasons Hotel), responded to this review

Dear Bzzz82, Thank you for sharing your "perfect family weekend" with us on TripAdvisor! I am delighted that you and your family had an enjoyable stay with us and you felt our staff was friendly and helpful! We look forward to welcoming you back to the Ritz Carlton the next time you are in the Windy City! All the best,... More 

NJ
Level Contributor
90 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Room not much flavor, our junior suite has design flaws. The door to the closet in the bathroom can not be openend if the bathroom door is open. One picture in the entire two room suite. Two TVs, one in the bedroom and the other in the sitting room. No coffee maker in the room! I have to asked for... More 

Was this review helpful? Yes
ThomasSegesta, General Manager at The Ritz-Carlton Chicago (A Four Seasons Hotel), responded to this review

Dear peony09, Thank you for sharing your recent experience with us on TripAdvisor. We truly appreciate your feedback as we are always looking for ways to improve and grow. Thank you again for your feedback and I apologize that you were disappointed with your stay with us. We look forward to the opportunity of welcoming you back to the Ritz... More 

West Hartford, Connecticut
1 review
2 of 5 stars Reviewed 5 days ago NEW

Stay at this hotel felt more like a stay at a dated business hotel than at the Ritz. Quality of room was pretty poor - furnishing were dated. Also noticed some of the linen were torn! Staff did not seem very personable. Overall experience was not very great.

Was this review helpful? Yes
ThomasSegesta, General Manager at The Ritz-Carlton Chicago (A Four Seasons Hotel), responded to this review

Dear SRedd12, Thank you for sharing your recent experience with on us TripAdvisor. I am disappointed that your overall experience with us wasn't great and that you did not feel as though you were at a Ritz Carlton Hotel. I'm sure this is not the type of quality you are accustomed to, nor the type of service we wish to... More 

2 reviews
5 of 5 stars Reviewed 1 week ago

Wonderful Hotel experience. Great location. Cannot go wrong with The Ritz! Sometimes paying a bit more for better facilities can make your vacation better. The Ritz Carlton Chicago is a great example of that. They really make you feel special.

Was this review helpful? Yes
ThomasSegesta, General Manager at The Ritz-Carlton Chicago (A Four Seasons Hotel), responded to this review

Dear Ansley D, Thank you for sharing your recent experience with us on TripAdvisor! I am delighted that you had a wonderful hotel experience with us and that we were able to make you feel special during your time at the Ritz Carlton! We truly appreciate you kind words and we look forward to welcoming you back to the Ritz... More 

Caracas, Venezuela
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago

My stay was for business and It was amazing. The room, the view, the atention, everything was great. I definately will return to this hotel in future and completaly recommend it if you will go to Chicago.

Was this review helpful? Yes
ThomasSegesta, General Manager at The Ritz-Carlton Chicago (A Four Seasons Hotel), responded to this review

Dear Jugimat, Thank you for sharing your recent stay with us on TripAdvisor. We truly appreciate your feedback and I am delighted you had an enjoyable stay with us! All the best, Tom Segesta General Manager More 

ohio
Level Contributor
57 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
5 of 5 stars Reviewed 1 week ago

My only complaint is that we had to leave! Such a beautiful, peaceful stay for just one night. You cannot beat the impeccable service, elegance and class that the Ritz has. From check in to check out,,every moment was great. The rooms are tasteful, modern and so so quiet. You do not hear any hallway noise at all. We had... More 

Was this review helpful? Yes
ThomasSegesta, General Manager at The Ritz-Carlton Chicago (A Four Seasons Hotel), responded to this review

Dear swimomtoo, Thank you for sharing your recent stay with us on TripAdvisor! I am delighted that you felt the Ritz Carlton was a "wonderful place to stay!" We truly appreciate you kind words and we look forward to welcoming you back to the Ritz Carlton the next time you are in the Windy City! Sincerely, Tom Segesta General Manager More 

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