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All 169 Chicago hotels

The Ritz-Carlton Chicago (A Four Seasons Hotel)

5.0 of 5 Hotel   |   160 E Pearson St at Water Tower Place, Chicago, IL 60611-2124 (Gold Coast)
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90%
Ranked #15 of 169 hotels in Chicago
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 days ago
MJN63 Zionsville, Indiana, United States
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1,104 people have reviewed this hotel

Traveler rating
    825
    183
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (316)
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English first
Zionsville, Indiana, United States
Top Contributor
84 reviews 84 reviews
21 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We enjoyed a wonderful two night stay here for a 25th anniversary weekend. We booked late and could not get a regular room so splurged on a two room suite. The place is filled with class and attentive service. We enjoyed drinks and snacks twice at the Deca bar outside and once in the main lobby. At all times the... More

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Bloomington-Normal, Illinois
1 review
5 of 5 stars Reviewed 2 days ago NEW

The most friendly and helpful staff I have ever seen. The hotel was immaculate and everything was just right. We were at the hotel for a wedding and everything was perfect. A wonderful setting for an elegant wedding reception.

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Top Contributor
52 reviews 52 reviews
16 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I booked there thinking to my previous experiences within Four Seasons properties which were ,as I remember, consistently good. The location, within the Water Tower is excellent. We had a very nice ,spacious suite with a view. As we entered, following a long trip from Europe and from the O'Hare airport on a busy lane, we opened the minibar and... More

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Toronto, Canada
Contributor
11 reviews 11 reviews
10 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Let me start by saying that I have been to Chicago many times, and stayed in many other mid-price to luxury priced hotels. I had great expectations to be staying in the Ritz-Carlton Chicago having stayed in their fine properties in New York, Toronto, and Montreal - and loved them. I have also stayed in many Four Season's properties and... More

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Houston, Texas
Senior Contributor
30 reviews 30 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We're in Chicago on business several times a year and this is our hotel. The location is perfect for restaurants, shopping and walking. The service is extraordinary. We often eat in the restaurant and have a cocktail in the lobby. New outdoor bar is lovely. Great for adults. Wish there was a dress code for the lobby as the attire... More

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New York City, New York
Top Contributor
51 reviews 51 reviews
28 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed 1 week ago

The check in is on the 11th floor with wonderfully helpful staff. I was upgraded to a Michigan avenue suite, which was a pleasant surprise. The room had two full bathrooms, a sitting area with couches and large windows. The king bedroom was nice, the bed always comfortable. The bathroom off the bedroom wasn't as modern as others in the... More

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ThomasSegesta, General Manager at The Ritz-Carlton Chicago (A Four Seasons Hotel), responded to this review

Dear David D, Thank you for sharing your recent stay with us on TripAdvisor! We truly appreciate you taking the time to share you feedback. I am delighted that you had such an enjoyable stay with us and enjoyed your upgrade to one of our spacious Michigan Avenue Suites! Thank you again for sharing your experience with us and we... More

Melbourne, Australia
Senior Reviewer
6 reviews 6 reviews
5 of 5 stars Reviewed 1 week ago

Close to everything on the Magnificent Mile. I had the King Room with a view of Lake Michigan. HUGE. The only issue I had with the hotel were minor things like no staff to greet you when you arrive in a taxi or to open the hotels with all your luggage. Hotel staff were great regarding my Wifi situation. I... More

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ThomasSegesta, General Manager at The Ritz-Carlton Chicago (A Four Seasons Hotel), responded to this review

Dear nicko_316, Thank you for sharing your recent stay with us on TripAdvisor! We are delighted to hear that you enjoyed one of our spacious lake view room! I am disappointed to hear that there wasn't staff at the front entrance to greet you, however, we are currently undergoing construction to our lower lobby which may have caused that issue... More

London
Senior Contributor
32 reviews 32 reviews
30 hotel reviews
70 helpful votes 70 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

There's a long story as to why this is the only Four Seasons worldwide to be branded 'Ritz-Carlton', but no matter: this is a Four Seasons in all but name. Our advice would be to take advantage of the anomoly and enjoy the considerable savings to be had when compared to staying at the sister hotel that's (literally) around the... More

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ThomasSegesta, General Manager at The Ritz-Carlton Chicago (A Four Seasons Hotel), responded to this review

Dear BenHud, Thank you for taking the time to share your recent stay with us on TripAdvisor! We truly appreciate your feedback. I am delighted to hear that you enjoyed your stay with us and were able to enjoy some of the many amenities that our hotel has to offer as well as our centralized location in the city. We... More

Hamilton, Canada
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

The Ritz-Carlton ("a Four Seasons Hotel" - kinda confusing, including to friends in the hotel industry) is a great hotel in a great location with great staff - mostly. The hotel couldn't be better located - right on the Magnificent Mile at Water Tower Place. Right in the middle of all of the shopping, architecture, hustle and bustle, but right... More

Was this review helpful? Yes 1
ThomasSegesta, General Manager at The Ritz-Carlton Chicago (A Four Seasons Hotel), responded to this review

Dear TiredCommuter, Thank you for sharing your recent experience with us on TripAdvisor! We truly appreciate your feedback as we are always looking for ways to improve and grow. I am delighted to hear that you had an enjoyable stay with us and plan on returning to see us again! I am, however, disappointed with your interaction with a few... More

Amarillo, Texas
1 review
4 of 5 stars Reviewed 1 week ago

Fantastic room with lake view. Excellent service. On the first day, however, it took three trips to the front desk to get a rollaway bed up in the room. Otherwise, we had a perfect stay and wonderful experience

Was this review helpful? Yes
ThomasSegesta, General Manager at The Ritz-Carlton Chicago (A Four Seasons Hotel), responded to this review

Dear Bang W, Thank you for sharing your experience with us on TripAdvisor! We truly appreciate your feedback as we are always looking for ways learn and grow. I am delighted to hear that you had an wonderful stay with us and were able to enjoy the beautiful views of the lake from your room. Thank you for your honesty... More

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Hotel Summarization (Beta)

What travelers say

  • Room service(23)
  • Great location(22)
  • Very nice(11)
  • Navy pier(10)
  • Lake view(5)
  • Michigan avenue(4)
  • Water Tower place(4)
  • John Hancock(3)

Additional Information about The Ritz-Carlton Chicago (A Four Seasons Hotel)

Address: 160 E Pearson St at Water Tower Place, Chicago, IL 60611-2124
Phone Number:
Location: United States > Illinois > Chicago > Gold Coast , Near North Side
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Ritz-Carlton Chicago (A Four Seasons Hotel) 5*
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Also Known As:
The Ritz-Carlton Chicago (a 4 Seasons Hotel)
The Ritz-Carlton Chicago (a Four Seasons Hotel) Hotel Chicago
Four Seasons Chicago Hotel
Ritz Chicago
Ritz-Carlton Chicago
Chicago Four Seasons
Chicago Ritz-Carlton

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#5 Family Hotel in Chicago #9 Spa Hotel in Chicago #11 Business Hotel in Chicago #13 Luxury Hotel in Chicago #15 Romantic Hotel in Chicago
Hotel Class
Number of rooms
435

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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