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The Ritz-Carlton, Chicago

#10 of 178 Hotels in Chicago
Certificate of Excellence
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160 E Pearson St at Water Tower Place, Chicago, IL 60611-2124 (Formerly The Ritz-Carlton Chicago (A Four Seasons Hotel))
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1 room 1 guest
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The Ritz-Carlton, Chicago
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1,469 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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michigan
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed yesterday NEW

Went to the Ritz for my granddaughters 6th birthday and got the American Girl package. Upon checking she received a little gift from a wagon they rolled out from behind the registration desk. We went up to our beautiful lake view room to find a birthday cupcake, a fresh fruit plate and a travel bed for her doll that she... More 

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Mexico
Level Contributor
60 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

I stayed with my wife four nights on a pleasure trip. All the staff is always willing to help and have immpecable service. It is this kind of hotel that makes the ritz carlton what it is. Everything is taken care to the minimal detail. Laurel Gray the concierge is great. We were in a corner executive suite which was... More 

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arkansastraveler74
Level Contributor
135 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

We had such high expectations for this hotel. My husband and I decided to splurge for the weekend while we were in Chicago to stay at the Ritz. We were disappointed overall... One good thing is that the hotel is in a great location connected to Water tower plaza mall. The elevator even stops on the second floor, which is... More 

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Northern Virginia
Level Contributor
36 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Problems are going to come up in customer service as with any other aspect of business. It's not so much the problem, but how it gets handled that distinguishes an operation. In my situation, the managers of the Ritz-Carlton hit it out of the park and earned a fan for life. I arrived well after midnight, exhausted from a day... More 

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Kiev, Ukraine
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

The hotel is situated in quiet part of downtown. Well-wishing personnel from doormen to managers. Great view to lake Michigan. Many good restaurants around here, including excellent Signature Room at the 95th situated across the street.

Was this review helpful? Yes 1
Greer, South Carolina
Level Contributor
126 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

This hotel is not truly a Ritz Carlton yet. After being taken over August 1 by a management team that has the mandate to bring this hotel up to date, it is too early to expect the changes to take place. After a highly superior customer service experience at check--in, the rest has fallen short. The worst room service meal... More 

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California
Level Contributor
4 reviews
4 hotel reviews
5 of 5 stars Reviewed 1 week ago

Visit here for road trip from California, the staff are helpful and friendly we have two toddler they give welcome cookies, milk and cute coca cola classic bottle. They even give our toddlers beach toys, the room are comfortable and elegant wonderful view we really enjoy stay in this hotel.

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MichelGogetRC, General Manager at The Ritz-Carlton, Chicago, responded to this review

Dear carolieta, Thank you for your kind review on TripAdvisor. We're delighted to hear you had wonderful stay, and that your young ones were able to take advantage of our Ritz Kids offerings. We hope to make the Ritz-Carlton your home away from home while in Chicago, and look forward to welcoming you back on your next road trip. Michel... More 

Irvine, California
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

I've never stayed at a ritz before so when my friend booked one for his birthday I was excited. We stayed here 2 nights while visiting Chicago. The room was comfortable and clean and we had a good view of navy pier. The staff was friendly and they went above and beyond proving us the best service . They went... More 

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MichelGogetRC, General Manager at The Ritz-Carlton, Chicago, responded to this review

Dear Lücio G, Thank you for taking the time to review The Ritz-Carlton, Chicago and for your kind words about our amazing Ladies and Gentlemen. We're honored to have welcomed you to The Ritz-Carlton, Chicago to celebrate your birthday, and delighted to hear you were treated with our Gold Standard of Service. We look forward to welcoming you back for... More 

Wisconsin
Level Contributor
82 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This was our first stay since it changed hands from Four Seasons to Ritz-Carlton. The change occurred a couple of weeks ago, and the hotel is largely as it was before. That’s not really bad thing, but I understand that some very serious changes are on the horizon. The hotel is excellent—still one of our favorite places in Chicago. Some... More 

Was this review helpful? Yes 3
MichelGogetRC, General Manager at The Ritz-Carlton, Chicago, responded to this review

Dear Profofphil, The Ritz-Carlton, Chicago is a place where the genuine care and comfort of our guests is our highest mission, and we appreciate your honest feedback regarding your most recent stay. We appreciate your understanding in the recent transition, and are grateful to know firsthand the experiences our Ladies and Gentlemen were presented with during this monumental mark in... More 

Level Contributor
208 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The location of the hotel is ideal - off of Michigan Avenue and near Oak Street. Incredible views of the city whether of the lake or Magnificent Mile. The service was above and beyond. Cannot stay enough good things about this hotel. Staying here again when we are in town next.

Was this review helpful? Yes 1
MichelGogetRC, General Manager at The Ritz-Carlton, Chicago, responded to this review

Dear Gregrob1980, Thank you for posting such kind remarks about your recent stay with us on TripAdvisor. We are pleased to know you found the location and staff to your liking. We look forward to welcoming you again when your travels bring you back to Chicago. Michel Goget General Manager The Ritz-Carlton, Chicago More 

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Staying in Magnificent Mile

Neighborhood Profile
Magnificent Mile
Over 400 stores pack the concrete along Michigan Avenue, the eight-block stretch known as Magnificent Mile. This area between Oak Avenue and the Chicago River is more a shopping paradise than a full-out neighborhood. For prime upscale shopping, this is the place to go. It’s busy, energetic, and packed with shoppers. You'll also find hundreds of restaurants and dozens of hotels, all on the mid- to high-end scale. Some of the city’s most iconic buildings like the Wrigley Building, John Hancock Center and other architectural marvels define the magnificence of this neighborhood.
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