For the past 5 years, our family has spent Dec 23, 24 and we check out Christmas Day! This is and will always be our home away from home. The staff is fantastic and always willing to make accomodations - when our youngest was 3 & 4, we requested a corner room so as not to disturb other guests, we... More

This hotel is a Chicago landmark I guess. It has an amazing lobby, kind of reminds me of the Waldorf in New York, but smaller. The staff is friendly. I am here for business, and as the hotel is located right in the loop - it is really well located. I imagine that if you are here for tourism it's... More

This was our first stay in a big city with two small children. This hotel was a great place for us. It is a great location to catch the bus/subway and the staff were friendly and knowledgable. We had no problems checking in/out with minimal wait. The room was spacious with plenty of room for the kids. When our son... More

The hotel is very historic and beautiful...clean, efficient, friendly etc. Room was lovely with a REALLY comfortable bed. However, bring earplugs as it is right beside the L train which goes by every few minutes and could annoy light sleepers. Also, NO coffee machine which was surprising. Internet is NOT free...I think it was 14 dollars per day or something... More

Its a nice hotel. Clean rooms . Staff was friendly. hotel is in down town so location is very nice. Very near to magnificent mile and also millennium park More

When I first came to Chicago, I visited this hotel and I have beel as if youen impressed by it every since. It takes you back to old Chicago. The minute you walk into the lobby you feel as if you have stepped back in time. A defiite must see when visiting Chicago. More

Great location, and worthy of a stay based on the history of the hotel alone. But whatever you pay, add about 3/4 of the price to your expected daily bill. Parking (self, not valet) is half the price. Internet is another daily fee. I needed to use the business center, and was nailed for another $5 to figure out their... More

This was our first visit to Chicago (other than changing planes at O'hare airport). We Arrived at the Palmer House 25 Dec 11, and from the moment we stepped foot into the property, we were immediately impressed with the hotel. From the doormen to the counter staff, all were extremely warm and welcoming, and we knew we had made the... More

Was the size of a match box. The Starbucks inside hotel has poor-poor service. More