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The Palmer House Hilton

#92 of 178 Hotels in Chicago
GreenLeadersBronze level
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17 East Monroe Street, Box 75845, Chicago, IL 60603
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1 room 1 guest
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The Palmer House Hilton
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6,161 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Indianapolis, Indiana
1 review
2 of 5 stars Reviewed yesterday NEW

My experience with The Palmer House was abhorrent. The staff were the opposite of accommodating or helpful. Upon requesting a cot for one of my friends who was sick with the flu and not going to share a bed with us, was told it'd be ANOTHER $50. Also, their parking rates listed online says $47/night with no additional detail. Upon... More 

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Orlando, Florida
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed yesterday NEW

This historic hotel was more than I could've ever dreamt for. I was concerned for how cheap it was and how it was advertised so I thought we might arrive to an old, oversold hotel. Instead it was absolutely stunning from the moment we pulled up and all throughout. Semi-small rooms but wonderful regardless. Great location and stunning lobby. Plus... More 

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Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed yesterday NEW

I have stayed here numerous times when I am in Chicago and each time the service is consistent. I love the ornateness and the history of the hotel. The gym is fantastic. The restaurant is very good. You can hang out at the bar after a long day of work. The river, park etc are all within walking distance. I... More 

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Warwick, New York
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3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed yesterday NEW

From the moment we arrived at the Palmer House, not only were we greeted by the customary elegance and charm of the hotel, but we received exceptionally considerate service from every staff member we encountered. From the various kind doormen, to the housekeepers who went out of their way to make our stay comfortable, the wait staff in the restaurant,... More 

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Washington DC, District of Columbia
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123 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I have stayed at the Palmer House many times over the years, and always have enjoyed its central location and the wonderful, beautiful lobby. The hotel also has a great exercise room (and a very small swimming pool). But on this visit, my room was just OK. For example, it took several phone calls for the front desk to send... More 

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Chicago, Illinois
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7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 2 days ago NEW

So, we check into Palmer House... First room has busted pipes and bathroom leaks. Second room had keys that didn't work. Luggage guy nowhere to be found, late for dinner reservations. Had bachelorette party reservations for the next night in presidential suite, put us in the wrong room.... Regular room. Doorknob broke off. Very loud and disruptive noises coming from... More 

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Owatonna, MN
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48 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Great hotel in the Chicago loop just a couple blocks from the art institute and millennium park. Plenty of trains nearby, good restaurants within the lobby and a Dunkin donuts and Starbucks attached. This has become our go to Chicago hotel!

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Dallas, Texas
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27 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

When you first walk into the Palmer House lobby, you can't but help be impressed with the historic architecture and beautiful old world decorations. The bar area in the middle of it all is a hub of activity, with well dressed business folks enjoying each other's company in a grand setting. You definitely feel as if you have "arrived" somewhere... More 

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Chicago, Illinois
Level Contributor
23 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We recently stayed here for two nights for a business conference. I had not stayed here for a while, and in the past ten years since last I stayed, they have continued to upgrade the property while maintaining the old school elegance. When staying at The Palmer House, you are transformed back in time with elegant photo portraits gracing the... More 

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Monrovia, California
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

A recent stay at this hotel was great. But the best service we experienced was from Ernest Fizer. He was working the Executive Level during the breakfast service. I have never seen someone so busy, efficient and friendly all at the same time! Ernest kept everything stocked, cleaned and did it all with a great personal touch and a smile.... More 

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Hotel Review Summarization

What travelers say

  • Very nice(57)
  • Art Institute(47)
  • Great location(42)
  • Executive floor(17)
  • Executive level(16)
  • Millennium park(14)
  • Fitness center(14)
  • Double beds(12)
  • State Street(9)
  • Room service(7)
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Neighborhood Profile
Downtown / The Loop
Often visitors' first stop in Chicago, The Loop is a good starting point to sample the city's energy and flavor. This central business district boasts Michelin-rated restaurants, upscale hotels, premier shopping, and enough arresting architecture to keep your camera busy for hours. You won’t find too many photo galleries of downtown Chicago without a shot of Millennium Park and Cloud Gate (“The Bean”), one of the most iconic landmarks in the city. A stunning skyline coupled with cultural attractions like the Art Institute of Chicago present a Downtown where work and play peacefully coexist.
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