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The Palmer House Hilton

#86 of 177 Hotels in Chicago
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17 East Monroe Street, Box 75845, Chicago, IL 60603
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The Palmer House Hilton
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The Palmer House Hilton
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5,590 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Riverview, Florida
2 reviews
5 of 5 stars Reviewed yesterday NEW

This hotel has character with all the modern upgrades expected in today's extravagant hotels. You're greeted with a grand lobby and bar area when you enter the hotel. The Executive level offers a very tasteful breakfast and hot Hors d'oeuvres in the evening. The service was excellent with Ernest Fizer (Executive Level Attendant) making sure you find a table and... More 

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Detroit, Michigan
Contributor
16 reviews 16 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed yesterday NEW

O.K. When I think of a Hilton Hotel I think style, I think modern. Well the The Palmer House Hilton in Chicago is a little short on that. Upon arrival we were greeted with smiles and the staff was very friendly. I reached my floor after check in and there are garbage bags in the hall way. I had a... More 

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United States
1 review
3 of 5 stars Reviewed yesterday NEW

Honestly the location was good, but there are cheaper hotels in the same location - use one of those. If you want to throw money away for the sake of being "fancy" this is all yours. It is a very interesting building with a lot of history, but experiencing it while staying elsewhere is your best bet. Swing by check... More 

Review collected in partnership with Hilton Hotels & Resorts

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Washington DC, District of Columbia
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

As a Hilton Diamond member, I've been generally disappointed in the quality of Hilton hotels in the U.S., compared to Europe. Not so with the Palmer House Hilton. It has a stunning lobby worthy of Chicago's art deco heritage. And my room had a view of the Chicago skyline, and was very attractive and very well maintained. It was Easter... More 

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Sydney, Australia
2 reviews
4 of 5 stars Reviewed 2 days ago NEW

Was in Chicago this past week for a business trip. Palmer House is at a convenient location, short walk to Millenium Park. Although it is an old hotel it has retained much character. Rooms don't have the usual amenities like tea / coffee making facilities but the rooms are spacious and well kept. One additional comment is the executive level... More 

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Englewood, New Jersey
Senior Contributor
28 reviews 28 reviews
22 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I stayed at the Palmer House Hilton for a conference, which was held at the hotel. Overall, the hotel was stately and luxurious. Check in was fast. My room was small but comfortable - although it did not have much of a view. I liked the character and style of the hotel. I love the large elevator banks with the... More 

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Chicago, Illinois
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 4 days ago NEW

We reserved a room for a theatre weekend. Arrived at the hotel at 3 pm, when we were told our room would be ready. We were told it was not ready yet but that we could on the 23rd floor lounge, which was the floor our room would be on. The desk clerk took my cell phone number, gave us... More 

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Ishawa S, Manager at The Palmer House Hilton, responded to this review

Dear JAM1954, Thank you for choosing to stay us! I am disheartened to read your disappointment with the lack of timeliness concerning your room being ready. Please accept my our apologizes for not allowing you the opportunity to enjoy the comforts of your room at 3 when you arrived. We value you as a customer and after years of stays... More 

Marstons Mills, United States
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

Not only is the Palmer House Hilton in a great location in downtown central Chicago it has a friendly and helpful staff that gave us a very pleasant stay. The Palmer House is a great value for the money and we will certainly return again on our next trip to Chicago.

Review collected in partnership with Hilton Hotels & Resorts

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Hamilton
Senior Contributor
47 reviews 47 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

This iconic hotel was our staging point for a food and fun filled getaway. The hotel itself is a spectacular piece from the past, replete with an ambiance of the performers and personalities which have graced her over the years. Photos adorn the walls of those that took the stage in one of the seven ballrooms, trivia abounds such as... More 

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1 review
5 of 5 stars Reviewed 5 days ago NEW

Beautiful Hotel. A great mix of old and new. Bathrooms have deep soaking iron cast runs with enough room to rest your head, brass door knobs. Our room had a king size bed and enough room to walk around. The restaurants in the hotel are great. And everything is walking distance. We will stay here again

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Hotel Review Summarization

What travelers say

  • Very nice(57)
  • Art Institute(47)
  • Great location(42)
  • Executive floor(17)
  • Executive level(16)
  • Fitness center(14)
  • Millennium park(14)
  • Double beds(12)
  • State Street(9)
  • Room service(7)
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Staying in Downtown / The Loop

Neighborhood Profile
Downtown / The Loop
Often visitors' first stop in Chicago, The Loop is a good starting point to sample the city's energy and flavor. This central business district boasts Michelin-rated restaurants, upscale hotels, premier shopping, and enough arresting architecture to keep your camera busy for hours. You won’t find too many photo galleries of downtown Chicago without a shot of Millennium Park and Cloud Gate (“The Bean”), one of the most iconic landmarks in the city. A stunning skyline coupled with cultural attractions like the Art Institute of Chicago present a Downtown where work and play peacefully coexist.

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