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All 168 Chicago hotels

The Palmer House Hilton

4.0 of 5 Hotel   |   17 East Monroe Street, Box 75845, Chicago, IL 60603 (The Loop)
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73%
Ranked #85 of 168 hotels in Chicago
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4,455 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Arkansas
Senior Contributor
30 reviews 30 reviews
9 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed yesterday NEW

Upon entering this hotel, grandeur seems to be the theme. . . until you get to the room. We have stayed here twice and both times were placed in a room the size of a walk-in closet. The king bed was practically wall to wall with no lamp or table on one side. Not enough space for more than one... More

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Baltimore, MD
Top Contributor
63 reviews 63 reviews
25 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Simply unique. If you are very critical of hotel problems, stay in a newer place. If you enjoy classic architecture this monument is amazing. The front desk person (wish I remembered the young ladies name) was WONDERFUL and friendly. The lobby bar was fine, the back bar pretty quiet this weekend. The fitness center is very very good although the... More

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Wallkill, New York
Contributor
11 reviews 11 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This hotel; brings you right back to the glory days of huge fancy lobbies and beautiful ceilings. It is definitely upper class all the way. We stayed there as part of a wedding block, so the rate was $189/night. What we got for that price was a HUGE 2 double bed room. They must have taken 2 older smaller rooms... More

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Boston, Massachusetts
Senior Contributor
22 reviews 22 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

A grand hotel listed as a national historic landmark, this property has location going for it. Easily accessible by public transportation from O'Hare, it is right in the heart of the Loop. It is within easy walking distance of the theater district, the Art Institute of Chicago, Michigan Avenue and many other cultural activities. It does suffer from age, however.... More

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Salem, Illinois
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

Great history, fabulous lobby, perfect location for our visit to the Art Institute. Ask for the 22 or 23 floor (executive floors) gets you lots of perks including an express elevator. My only complaint was that the bell man was not informed about the half marathon. He told us the day before that we would have no trouble getting a... More

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Indianapolis, Indiana
1 review
2 of 5 stars Reviewed 4 days ago NEW

I just checked in today so maybe my review will improve (or maybe get worse???). First, this is not a 3.5 or 4 star hotel. It's an aged hotel in not the best neighborhood with poor service an outdated kitsch. The following do not befit this $200+/night hotel: poor internet even on "high speed" $15.95 option, poor treatment of hhonors... More

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npyles, Manager at The Palmer House Hilton, responded to this review

As a Gold Hhonors member and frequent traveler you will be happy to know that you do have complimentary guest room internet while staying with us. All you need to do is access the Hhonors network and enter your Hhonors information, accept the terms and conditions and click “connect”. Please let us know if you have any questions as we... More

Schaumburg, Illinois
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

Enjoyed our stay from the clerk sharing some history of this one and only....room was nice and since we upgraded to inc. the breakfast we were able to start our day with a good breakfast and staff that was eager to help. Location is terrific with the Chicago Art Institute less than a block and a short walk to Millenniim... More

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npyles, Manager at The Palmer House Hilton, responded to this review

Thank you for taking the time to review our hotel. We pride ourselves in our rich history and great service. We appreciate your business and positive word of mouth and hope you will return to stay with us again in the near future. -Nick More

Perth
Contributor
20 reviews 20 reviews
11 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Arrived at the hotel around 1700hrs, not knowing what to expect. Walking through the doors into this spectacular hotel was unreal, the architecture was amazing, everything was neat and tidy. The room was a delight, so comfy. The staff were helpful The location was also good, very central location.

Was this review helpful? Yes 1
npyles, Manager at The Palmer House Hilton, responded to this review

Thank you for taking the time to review our hotel. Taking the escalators up from the street level to the lobby is something that we, as employees, look forward to on a daily basis. We are delighted to hear that you enjoyed your stay and that you were able to experience the Palmer House the way it is meant to... More

Naperville, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

It is pricey, but perfect location, wonderful preservation of the history and beauty of the original architecture and the service is impeccable. I would highly recommend it for out of town guest or even local getaways.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
npyles, Manager at The Palmer House Hilton, responded to this review

We appreciate your business and your positive word of mouth. We are happy to hear that our staff treated you well while you stayed with us and we hope that you will return in the near future. We offer excellent specials during our off peek season (Nov-Feb) and hope to see you back soon. -Nick More

Lake Mary, Florida, United States
Senior Contributor
39 reviews 39 reviews
14 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

The location is a little off of the Navy Pier/Michigan Ave area and there isnt much around it. The look of the hotel is pretty cool with its awesome lobby and bar areas. Rooms are small, and by small i mean SMALL. Everything in Chicago is pretty expensive, so the prices of the food and drinks shouldn't surprise anyone. Overall,... More

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Hotel Summarization (Beta)

What travelers say

  • Very nice(73)
  • Art Institute(69)
  • Great location(55)
  • Executive floor(30)
  • Millennium park(27)
  • Fitness center(19)
  • Double beds(18)
  • Executive level(16)
  • Room service(14)
  • State Street(13)

Additional Information about The Palmer House Hilton

Address: 17 East Monroe Street, Box 75845, Chicago, IL 60603
Phone Number:
Location: United States > Illinois > Chicago > The Loop
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Palmer House Hilton 4*
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Also Known As:
The Palmer House Hilton Hotel Chicago
Hilton Hotel Chicago
Hilton Hotel Palmer
Palmer House Chicago
Chicago Palmer House Hilton
Palmer House Hilton Chicago
Palmer Hilton House
Hilton Chicago
Chicago Hilton

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#22 Spa Hotel in Chicago #41 Luxury Hotel in Chicago #55 Family Hotel in Chicago #65 Romantic Hotel in Chicago #83 Business Hotel in Chicago
Hotel Class
Official Description (provided by the hotel)
North America’s most established hotel, the Palmer House Hilton first opened its doors in 1871 and has remained the place to "see and be seen" in downtown Chicago. We continue evolving to serve you with the latest conveniences and comforts in meetings, accommodations and dining - a hip and historic blend of modern nuances and Chicago cultural significance. Whether you’re holding a gala in the famed Empire Room or an intimate gathering in one of our hospitality suites, your event is sure to be a success. Here, you’ll be the host in the Chicago hotel that’s been the venue of choice for celebrities, politicians, and royalty for more than a century.When you come to the Palmer House Hilton, you don’t just stay here. You live here—even if it’s only for a night. That’s why all of our guest rooms and suites have just the right touches to make you feel right at home. You’ll sleep well on our Hilton Serenity Dream bed featuring a plush top mattress and crisp linens, lathering up with Peter Thomas Roth bath products, perceptual service and a full host of amenities to keeping you connected – from flat screen HD televisions, wired and wireless high-speed internet to alarm clocks with auxiliary ports, you’ll find everything you need to rest easy. Lockwood Restaurant, your Farm to Fork, AAA 4 Diamond destination open for breakfast, lunch and dinner as well as afternoon tea. The Lobby Bar at Lockwood is a favorite for locals and travelers alike for craft beers and craft cocktails with Palmer House private reserves and labels. Potter’s is the hip spot to enjoy a retro mix of perfectly poured libations and delectable light fare while reminiscing about the hotel’s history. The hotel is walking distance to the Blue Line and the Orange Line “L” stations for quick transport to O’Hare International Airport and Midway Airport, respectively. The Palmer House Hilton is steps to all the action along State Street including Macy’s, Nordstrom Rack, American Apparel, H&M, Block 37 Mall and the Chicago Theatre. The hotel is also a short walk to The Art Institute, Joffrey Ballet, Cadillac Theatre, Jeweler’s Row, Millennium Park, John G. Shedd Aquarium, Field Museum and Adler Planetarium. ... more   less 
Number of rooms
1640

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