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The Palmer House Hilton

#86 of 177 Hotels in Chicago
GreenLeadersBronze level
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17 East Monroe Street, Box 75845, Chicago, IL 60603
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The Palmer House Hilton
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The Palmer House Hilton
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5,697 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Cleveland, Ohio
Top Contributor
61 reviews 61 reviews
54 hotel reviews
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed today NEW

Staying at The Palmer House really forces you to consider the idea of what makes a luxury hotel. Is it proximity? Comfort? Service? Amenities? Or is the core idea of luxury contained primarily within the confines of the room itself? This matters a great deal. The location, proximate to nearly everything Chicago has to offer in the downtown core on... More 

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Nottingham, United Kingdom
Senior Contributor
28 reviews 28 reviews
12 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed yesterday NEW

The Palmer house is full of character and we stayed prior to taking the California Zephyr the next day - 18th floor was great and not too noisy from the L. Breakfast in the hotel was excellent - we had the cold buffet with a great selection for 18$. Staff were friendly and we had a 12 noon checkout with... More 

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Washington DC, District of Columbia
1 review
5 of 5 stars Reviewed yesterday NEW

We spent the Memorial Day weekend visiting Chicago, our third stay at the Palmer House. This time we were on the "executive level" (floors 22 and 23) which offers a cafe on the 23rd floor, serving breakfast, light snacks and a bar. Our best experience was meeting Earnest, who works at the cafe. He is one of the most positive,... More 

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Chicago, Illinois
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

We sstayed here for the first time and can't wit to go back. Service was outstanding and bar area is beautiful. Radames checked us in and his attention to detail end oersonwl attention made our stay so special. You can't go wrong at the Palmer House.

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Oak Park, Illinois
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed yesterday NEW

I am a Hilton Diamond member and stay at Hiltons all over the country. Have stayed at the Palmer House many times and have been surprised that Hilton has allowed the reputation of one of its most prominent and largest properties to deteriorate. Actual experience: Stayed at the hotel on Wednesday 5/20/15. At 9:45 p.m., called room service. My call... More 

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Miami, United States
1 review
4 of 5 stars Reviewed yesterday NEW

Hotel with great history and style in an excellent location. Staff and condition rate an A+ and will bring back the halcyon days of grandeur. However, if you like large modern bathrooms with excellent make-up lighting, then this is not the hotel for you.

Review collected in partnership with Hilton Hotels & Resorts

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Halifax England
Contributor
12 reviews 12 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed yesterday NEW

We stopped of here for 2 nights on our way to Hawaii.This hotel exudes class and opulence from the moment you walk in. The lobby is amazing, Art Deco in style and buzzing in the bar area. At check in, it was smooth and efficient. We were up graded from hip and historic room to king room which was much... More 

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Vancouver, Washington
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

Stayed on the executive floor and were treated to the wonderful experience of Ernest Fizer. This person give you everything in customer experience that you would ever want. Cheerful personality, wonderful attitude, coupled with his sincere wanting to please you and make you feel very special.

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1 review
4 of 5 stars Reviewed 2 days ago NEW

Upon entering, it could be a little confusing as to where to go, but the staff was very friendly and helpful. The room was very nice, roomy and the bathroom was very nice as well. The poo are was very nice as well. We would definitely stay there again.

Was this review helpful? Yes 1
Reviewer
5 reviews 5 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

My husband and I have so many great memories at this hotel. It has always been and always will be a " must go to" every time we are in Chicago. The lobby is incredible and has the most energetic vibe ... It's the best place to get a cocktail and an app and people watch! Yes the bathrooms are... More 

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Hotel Review Summarization

What travelers say

  • Very nice(57)
  • Art Institute(47)
  • Great location(42)
  • Executive floor(17)
  • Executive level(16)
  • Millennium park(14)
  • Fitness center(14)
  • Double beds(12)
  • State Street(9)
  • Room service(7)
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Neighborhood Profile
Downtown / The Loop
Often visitors' first stop in Chicago, The Loop is a good starting point to sample the city's energy and flavor. This central business district boasts Michelin-rated restaurants, upscale hotels, premier shopping, and enough arresting architecture to keep your camera busy for hours. You won’t find too many photo galleries of downtown Chicago without a shot of Millennium Park and Cloud Gate (“The Bean”), one of the most iconic landmarks in the city. A stunning skyline coupled with cultural attractions like the Art Institute of Chicago present a Downtown where work and play peacefully coexist.
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