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The Palmer House Hilton

#91 of 178 Hotels in Chicago
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17 East Monroe Street, Box 75845, Chicago, IL 60603
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The Palmer House Hilton
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6,190 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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La Canada Flintridge, California
Level Contributor
152 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

This hotel was selected by Road Scholar for the start of their Five Great Lakes cruise. Everything was OK until the buffet breakfast the morning of our departure. There was scrambled eggs, oatmeal, toast and coffee. No meat, no juice, no sweets, no jelly. Everyone on the tour thought it was pretty cheap.

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Los Angeles, United States
4 of 5 stars Reviewed 2 days ago NEW

It was our first time staying at the Palmer House (Hilton Chicago). The hotel is Elegant and classic, with a fantastic location near the Art Institute and Grant Park. Incredible décor and atmosphere. Fantastic service from Luis in the lobby bar, who went above and beyond to help us celebrate our wedding anniversary. Very special place. I highly recommend.

Review collected in partnership with Hilton Hotels & Resorts

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Pittsburgh, Pennsylvania
Level Contributor
55 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I attended a two day conference at The Palmer House. It is a grand hotel in the old tradition. It is almost like stepping back in time. You can tell the difference the moment you walk in. Check-in was effortless. Room was large by today’s standards and it was well maintained. Room was comfortable and quiet. The challenge was the... More 

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Newcastle upon Tyne, United Kingdom
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27 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We stayed in this hotel for 2 nights and it was brilliant. The lobby, restaurant and bar is exquisite and the whole building is beautiful. The staff are very helpful and forthcoming. We asked at the concierge for recommendations for dinner and are grateful for their great advice. We stayed on an executive floor, which we would recommend as that... More 

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Ishawa S, Manager at The Palmer House Hilton, responded to this review

Dear 1__Thompson__1 It was a sincere pleasures you to welcome you to the Palmer House. We are delighted that you had a wonderful stay and we hope to see you again soon. Congratulations to your family for the silver wedding anniversary and the graduation. We are honored that you choose to celebrate them here at the Palmer House. More 

Colorado Springs, United States
5 of 5 stars Reviewed 2 days ago NEW

The Palmer House in Chicago is a very good hotel and the staff is wonderful. They helped us to have the best time we could and provided us with excellent service. The employees at the concierge desk helped us each day with many questions and never tired or frowned while helping us. We were treated with care at all times.... More 

Review collected in partnership with Hilton Hotels & Resorts

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Chandler, Az
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32 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This hotel is in a perfect location and walking distance to everything. Train to Midway Airport is right by the hotel. The Art Institute is right around the corner, good everywhere. Make sure you buy a transit pass valid for a few days. t came in handy for transportation on train or buy bus. The hotel has an eating option... More 

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Hopatcong, New Jersey
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18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Stayed here for a long weekend for a family wedding. The historic building is gorgeous, especially the lobby. Lots of attention to detail in the art deco designed rooms. The only thing I missed was a coffee maker in the room.

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Rochester, New York
Level Contributor
37 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

The Palmer House Hilton is a historic hotel with lovely public rooms, a great lobby bar and seating area with style reminiscent of the late 19th - early 20th century traditions. In fact, the main gathering spot reminded me of the Flagler Hotel, now College, in St Augustine, FL with great ceiling frescoes. And it is certainly convenient to the... More 

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Bristol, United States
5 of 5 stars Reviewed 3 days ago NEW

The Palmer House was luxurious and comfortable in a homey way at the same time. Beds were comfortable, staff was courteous, Rooms were clean and quiet. Restaurant was wonderful. I'll stay again and recommend it to friends.

Review collected in partnership with Hilton Hotels & Resorts

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Memphis, Tennessee
Level Contributor
105 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

As repeatedly indicated in other reviews, the lobby is awesome and historically this was a 5-star hotel. But one wonders about the management structure of a hotel that aspires to that level. The housekeeping supervision/training needs attention. For example, there was a piece of paper on the floor down the hall from my room which remained there for more than... More 

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Hotel Review Summarization

What travelers say

  • Very nice(57)
  • Art Institute(47)
  • Great location(42)
  • Executive floor(17)
  • Executive level(16)
  • Millennium park(14)
  • Fitness center(14)
  • Double beds(12)
  • State Street(9)
  • Room service(7)
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Neighborhood Profile
Downtown / The Loop
Often visitors' first stop in Chicago, The Loop is a good starting point to sample the city's energy and flavor. This central business district boasts Michelin-rated restaurants, upscale hotels, premier shopping, and enough arresting architecture to keep your camera busy for hours. You won’t find too many photo galleries of downtown Chicago without a shot of Millennium Park and Cloud Gate (“The Bean”), one of the most iconic landmarks in the city. A stunning skyline coupled with cultural attractions like the Art Institute of Chicago present a Downtown where work and play peacefully coexist.
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