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All 167 Chicago hotels

The Palmer House Hilton

4.0 of 5 Hotel   |   17 East Monroe Street, Box 75845, Chicago, IL 60603 (The Loop)
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Ranked #78 of 167 hotels in Chicago
Certificate of Excellence 2013
A recent review
4 of 5 stars reviewed yesterday
John W Little Rock, Arkansas, United States
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4,112 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Little Rock, Arkansas, United States
Senior Contributor
48 reviews 48 reviews
6 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed yesterday NEW

From start to finish, the staff were quite helpful. There was a bartender named Cari who was fun to talk with, the lady that checked me in did a great job. The concierge was very helpful. The room was beautiful, and the room was kept perfectly ship-shape. I LOVED that they sit in the middle of several major public transport... More

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Pittsburgh, Pennsylvania
Top Contributor
68 reviews 68 reviews
21 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed yesterday NEW

I stayed at Palmer house during a job interview in 2011 and I had came here often after I had gotten that job as my work was next door to this hotel. I was most recently here in 2013 when attending one of the many conferences they have here. The layout of this place is a multi directional corridor layout... More

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Iowa City, Iowa
1 review
3 of 5 stars Reviewed yesterday NEW

Upon arrival we were very excited as the hotel is stunning. However when we got to our room things changed. The carpet was dirty, there was what looked like a pubic hair on one of the pillows, the outlet in the bathroom did not work and to top it off we were put in a wheelchair accessible room so when... More

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Amana, Iowa, USA
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

The New Towers of the Iconic Palmer House Hilton, Chicago, IL A surprise awaited upon arrival for a recent stay in the Palmer House Hilton Towers. The concierge floors have been tastefully redecorated and updated, thankfully, in a very complimentary way without invading the historic charm of a gem in the heart of the Chicago Loop. Rich fabrics in stunning... More

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Concord, United States
1 review
4 of 5 stars Reviewed yesterday NEW

Great hotel, few minor incidents with the housekeeper folding up used towels that were on the ground and making lots of noice early in the morning. We had a great time and loved Chicago. We are always planning trips around the country and would think of this hotel in the future. Also, internet was only in the lobby which was... More

Review collected in partnership with Hilton Hotels & Resorts

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Austin, Texas
1 review
1 of 5 stars Reviewed 2 days ago NEW

Front desk and security staff are rude and lack basic customer service skills. My hotel room door was open when I got in and they just acted like it was ok and wondered why I was calling them to notify them. When I initially arrived my keys didn't work and they said it must have been my keys were near... More

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npyles, Front Office Manager at The Palmer House Hilton, responded to this review

Thank you for taking the time to write a review about your recent stay at our hotel. We appreciate your feedback. We are sorry we didn’t provide the high quality of services you deserve. This is not typical of our hotel and staff, and we have addressed the issues you mentioned. We try to make each guest experience a great... More

DeKalb, United States
1 review
5 of 5 stars Reviewed 2 days ago NEW

A great little get away< Hotel is beautiful with such rich history. Location perfect for walking to art museum,shopping, and millennium park. Staff friendly and helpful. Overall a great place to stay.

Review collected in partnership with Hilton Hotels & Resorts

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Minneapolis, Minnesota
Contributor
12 reviews 12 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

The hotel lobby is actually more beautiful than photos can display. We were cordially invited by the staff to look around while we were waiting for our room to be prepared. They recommended that we pay particular attention to the 4th floor which holds the ballrooms. The hotel was built during the era where opulence was foremost. The hotel is... More

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Urbana, Illinois
Top Contributor
84 reviews 84 reviews
28 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

We stayed here on a couples weekend in Chicago. Having heard great things about this place, we were impressed with the historic, ornate lobby when walking in. However, things seemed to slip a little as we got to our room. The hallway had a low drop ceiling and the original room doors were replaced with standard metal doors. The room... More

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Chicago, United States
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 3 days ago NEW

Palmer House website on Hotels.com is very misleading. The pictures of the rooms show very impressive, remodeled rooms. Not what was given to us. First room was bad, the second room they put us in after complaining had a bathroom to accommodate one person at one time.

Review collected in partnership with Hilton Hotels & Resorts

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Hotel Summarization (Beta)

What travelers say

  • Very nice(73)
  • Art Institute(69)
  • Great location(55)
  • Executive floor(30)
  • Millennium park(27)
  • Double beds(19)
  • Fitness center(19)
  • Executive level(16)
  • Room service(14)
  • State Street(13)

Additional Information about The Palmer House Hilton

Address: 17 East Monroe Street, Box 75845, Chicago, IL 60603
Phone Number:
Location: United States > Illinois > Chicago > The Loop
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#36 Luxury Hotel in Chicago
#52 Family Hotel in Chicago
#63 Romantic Hotel in Chicago
#73 Business Hotel in Chicago
#78 Spa Hotel in Chicago
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Palmer House Hilton 4*
Official Description (provided by the hotel):
North America’s most established hotel, the Palmer House Hilton first opened its doors in 1871 and has remained the place to "see and be seen" in downtown Chicago. We continue evolving to serve you with the latest conveniences and comforts in meetings, accommodations and dining - a hip and historic blend of modern nuances and Chicago cultural significance. Whether you’re holding a gala in the famed Empire Room or an intimate gathering in one of our hospitality suites, your event is sure to be a success. Here, you’ll be the host in the Chicago hotel that’s been the venue of choice for celebrities, politicians, and royalty for more than a century.When you come to the Palmer House Hilton, you don’t just stay here. You live here—even if it’s only for a night. That’s why all of our guest rooms and suites have just the right touches to make you feel right at home. You’ll sleep well on our Hilton Serenity Dream bed featuring a plush top mattress and crisp linens, lathering up with Peter Thomas Roth bath products, perceptual service and a full host of amenities to keeping you connected – from flat screen HD televisions, wired and wireless high-speed internet to alarm clocks with auxiliary ports, you’ll find everything you need to rest easy. Lockwood Restaurant, your Farm to Fork, AAA 4 Diamond destination open for breakfast, lunch and dinner as well as afternoon tea. The Lobby Bar at Lockwood is a favorite for locals and travelers alike for craft beers and craft cocktails with Palmer House private reserves and labels. Potter’s is the hip spot to enjoy a retro mix of perfectly poured libations and delectable light fare while reminiscing about the hotel’s history. The hotel is walking distance to the Blue Line and the Orange Line “L” stations for quick transport to O’Hare International Airport and Midway Airport, respectively. The Palmer House Hilton is steps to all the action along State Street including Macy’s, Nordstrom Rack, American Apparel, H&M, Block 37 Mall and the Chicago Theatre. The hotel is also a short walk to The Art Institute, Joffrey Ballet, Cadillac Theatre, Jeweler’s Row, Millennium Park, John G. Shedd Aquarium, Field Museum and Adler Planetarium. ... more   less 
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Also Known As:
The Palmer House Hilton Hotel Chicago
The Palmer House Hilton Hotel
Hilton Hotel Chicago
Hilton Hotel Palmer
Palmer House Chicago
Palmer House Hilton
Chicago Palmer House Hilton
Palmer House Hilton Chicago
Palmer Hilton House
Hilton Chicago

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