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The Palmer House Hilton

4.0 of 5 17 East Monroe Street, Box 75845, Chicago, IL 60603
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The Palmer House Hilton
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The Palmer House Hilton
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4,962 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Senior Contributor
43 reviews 43 reviews
8 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed yesterday NEW

When you walk into the Palmer House you know you are entering one of America's institutions. The lobby is breath-taking. The check-in is fast and efficient. This is a beautifully appointed hotel and our favorite in Chicago to stay in. We use the CTA to get around in Chicago when we are there and the PH makes it easy to... More

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1 review
5 of 5 stars Reviewed yesterday NEW

I had the largest room I have ever stayed in at the Palmer House. We could have played Twister. This made the experience really nice. The staff was accommodating as usual. It seemed that the hotel was full yet I felt I could ask for assistance if needed.

Review collected in partnership with Hilton Hotels & Resorts

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San Antonio, Texas
Top Contributor
142 reviews 142 reviews
39 hotel reviews
58 helpful votes 58 helpful votes
5 of 5 stars Reviewed yesterday NEW

The hotel was beautiful, staff was very friendly and my room was very nice. You’re close to Millennium Park, easy access to transit. Our business meeting was nearby and the walk was short. I also had a great view from 21st floor.

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Chicago, Illinois
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed yesterday NEW

I love architecture, and the art-decco style of the 1930's is my favorite! As such, when choosing a hotel in the city - I look for the history. If the hotel has a story, even better! For my 30th birthday, my hubby treated me to a night at the Palmer House. I had been looking forward to our stay for... More

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Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Stayed here for the NCA. The hotel is big and the conference rooms/salons are nice. Room decor was modern and, for sure, clean and neat. Service was alright for a Hilton hotel. This hotel has also a great location, walking distance to major attractions like Art Institute Museum and Chicago Symphony Orchestra.

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Ishawa S, Manager at The Palmer House Hilton, responded to this review

Thank you for visiting our hotel and Im glad that you enjoyed it. Feel free to visit anytime that you are in the area. I love that you would describe the hotel as "Classy and Modern". Employees here know that it is our guests that add the style and class to our wonderful building and we cannot that you enough... More

Dayton, Ohio, United States
Top Contributor
145 reviews 145 reviews
9 hotel reviews
77 helpful votes 77 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

There's a lot of history and reputation around this hotel, but I'm the sort of tenant who just wants comfort, value, and a good night's sleep. I might not have chosen to stay here but it was the site of a professional conference, so my wife and I got to spend three nights. It was acceptable, but far from ideal.... More

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Ishawa S, Manager at The Palmer House Hilton, responded to this review

Thank you for sharing your review with Tripadvisor. It is a daily goal of the Palmer House to make each and every stay perfect for our guests. If we do not achieve our goal we are always very disappointed. As a valued guest, we want you to be happy with your stay each and every time you visit us. Bringing... More

Senior Reviewer
10 reviews 10 reviews
5 of 5 stars Reviewed 2 days ago NEW

Stayed here in 2012 on the executive level and it was a bit out-dated and the furniture wornout and chipped. 2014 was completely different on this floor. My room was renovated, spacious and completely comfortable. Ask for a view of the Willis Tower. the buildings around it have nice shapes. Since I was very busy; the executive floor has very... More

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Glasgow, United Kingdom
12 reviews 12 reviews
9 hotel reviews
4 of 5 stars Reviewed 2 days ago NEW

I stayed at the Palmer after a vet long journey from the UK . The room was huge but the bathroom was tiny . The room was very clean . There was an issue with the front desk staff but that has since been resolved . The location is good during the day but a tad intimidating at night .... More

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Crown Point, Indiana
Senior Reviewer
10 reviews 10 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 days ago NEW via mobile

Up for the weekend and was very disappointed with the rooms...booked 3 rooms...quite shabby and outdated..bathtub actually had large cracks and places where the actual enamel was off. We stay in chgo frequently in 4 star hotels and this hotel charges $72/nite for valet parking! Highest we have ever seen...so you need to self park in garage across street for... More

Was this review helpful? Yes 1
Wollerau, Switzerland
Top Contributor
82 reviews 82 reviews
24 hotel reviews
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Have stayed at other hotels in chicago and this was not the best but perfect for a business trip. Communal areas were grand and the rooms were fine and very clean, albeit mine was a little dated. On site food was good with a choice of Starbucks for coffee and snacks or the surprisingly good Lockwood Bar and Restarant. Staff... More

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Hotel Summarization (Beta)

What travelers say

  • Very nice(72)
  • Art Institute(69)
  • Great location(55)
  • Executive floor(30)
  • Millennium park(27)
  • Fitness center(19)
  • Double beds(17)
  • Executive level(16)
  • Room service(14)
  • State Street(13)

Additional Information about The Palmer House Hilton

Address: 17 East Monroe Street, Box 75845, Chicago, IL 60603
Phone Number:
Location: United States > Illinois > Chicago > The Loop
Price Range (Based on Average Rates): $
Hotel Class:4 star — The Palmer House Hilton 4*
Number of rooms: 1640
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Also Known As:
The Palmer House Hilton Hotel Chicago
Hilton Hotel Chicago
Hilton Hotel Palmer
Palmer House Chicago
Chicago Palmer House Hilton
Palmer House Hilton Chicago
Palmer Hilton House
Hilton Chicago
Chicago Hilton

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