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All 168 Chicago hotels

The Palmer House Hilton

4.0 of 5 Hotel   |   17 East Monroe Street, Box 75845, Chicago, IL 60603 (The Loop)
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Ranked #85 of 168 hotels in Chicago
A recent review
5 of 5 stars reviewed 2 days ago
walthorticulture Seattle
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4,459 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (911)
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Geneva, Switzerland
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed yesterday NEW

Being a Hilton Honor members doesn't bring much benefits anymore: we arrived at the Palmer House hotel on a Saturday morning ahead of the check in time to be told that we could have a room for a $25 surcharge and still have to switch rooms before the 3 pm cutoff time. The hotel room, being in a historical hotel,... More

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17 reviews 17 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

My wife and myself had the chance to stay here while attending our younger son's wedding. Gorgeous lobby and fast elevators with quick, unobtrusive room service. Great central location to many restaurants, public transportation, museums (Art Institute just two blocks away) and the Magnificent Mile (Michigan Avenue). Room and decor was just fine. Take time to look at the photos... More

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North Canton, Ohio
5 reviews 5 reviews
5 hotel reviews
5 of 5 stars Reviewed 2 days ago NEW

Palmer house was very convenient for Rock n Roll 1/2 Marathon start and finish. I was stunned by the lobby area. So beautiful! Bathroom was small, but who spends much time in the bathroom. Hotel was close to train, Michigan Ave, and lake front. Plenty of restaurants close and many stores nearby. I couldn't have asked for a better place.... More

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Misahawaka, India
1 review
5 of 5 stars Reviewed 2 days ago NEW

Hotel was beautiful, clean, etc. But the staff there was so nice and helpful everywhere! The executive lounge was very nice. We have stayed there twice and were satisfied both times. I would recommend this hotel to everyone. Very nice location, close to everything.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Senior Contributor
30 reviews 30 reviews
9 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

Upon entering this hotel, grandeur seems to be the theme. . . until you get to the room. We have stayed here twice and both times were placed in a room the size of a walk-in closet. The king bed was practically wall to wall with no lamp or table on one side. Not enough space for more than one... More

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Baltimore, MD
Top Contributor
63 reviews 63 reviews
25 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Simply unique. If you are very critical of hotel problems, stay in a newer place. If you enjoy classic architecture this monument is amazing. The front desk person (wish I remembered the young ladies name) was WONDERFUL and friendly. The lobby bar was fine, the back bar pretty quiet this weekend. The fitness center is very very good although the... More

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Wallkill, New York
11 reviews 11 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This hotel; brings you right back to the glory days of huge fancy lobbies and beautiful ceilings. It is definitely upper class all the way. We stayed there as part of a wedding block, so the rate was $189/night. What we got for that price was a HUGE 2 double bed room. They must have taken 2 older smaller rooms... More

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Boston, Massachusetts
Senior Contributor
22 reviews 22 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

A grand hotel listed as a national historic landmark, this property has location going for it. Easily accessible by public transportation from O'Hare, it is right in the heart of the Loop. It is within easy walking distance of the theater district, the Art Institute of Chicago, Michigan Avenue and many other cultural activities. It does suffer from age, however.... More

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Salem, Illinois
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

Great history, fabulous lobby, perfect location for our visit to the Art Institute. Ask for the 22 or 23 floor (executive floors) gets you lots of perks including an express elevator. My only complaint was that the bell man was not informed about the half marathon. He told us the day before that we would have no trouble getting a... More

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Indianapolis, Indiana
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 5 days ago NEW

I just checked in today so maybe my review will improve (or maybe get worse???). First, this is not a 3.5 or 4 star hotel. It's an aged hotel in not the best neighborhood with poor service an outdated kitsch. The following do not befit this $200+/night hotel: poor internet even on "high speed" $15.95 option, poor treatment of hhonors... More

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npyles, Manager at The Palmer House Hilton, responded to this review

As a Gold Hhonors member and frequent traveler you will be happy to know that you do have complimentary guest room internet while staying with us. All you need to do is access the Hhonors network and enter your Hhonors information, accept the terms and conditions and click “connect”. Please let us know if you have any questions as we... More

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Hotel Summarization (Beta)

What travelers say

  • Very nice(73)
  • Art Institute(69)
  • Great location(55)
  • Executive floor(30)
  • Millennium park(27)
  • Fitness center(19)
  • Double beds(18)
  • Executive level(16)
  • Room service(14)
  • State Street(13)

Additional Information about The Palmer House Hilton

Address: 17 East Monroe Street, Box 75845, Chicago, IL 60603
Phone Number:
Location: United States > Illinois > Chicago > The Loop
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Palmer House Hilton 4*
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Also Known As:
The Palmer House Hilton Hotel Chicago
Hilton Hotel Chicago
Hilton Hotel Palmer
Palmer House Chicago
Chicago Palmer House Hilton
Palmer House Hilton Chicago
Palmer Hilton House
Hilton Chicago
Chicago Hilton

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Hotel & grounds (281)
Room/suite (258)
Bathroom (86)
Dining (29)
View from room (26)
Pool/beach area (5)
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Amenities (62)
King Room (56)
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Standard Double (49)
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Hotel & grounds (6)
Room/suite (20)
Dining (5)
Bathroom (2)
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Other (5)


Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#22 Spa Hotel in Chicago #41 Luxury Hotel in Chicago #54 Family Hotel in Chicago #67 Romantic Hotel in Chicago #83 Business Hotel in Chicago
Hotel Class
Official Description (provided by the hotel)
North America’s most established hotel, the Palmer House Hilton first opened its doors in 1871 and has remained the place to "see and be seen" in downtown Chicago. We continue evolving to serve you with the latest conveniences and comforts in meetings, accommodations and dining - a hip and historic blend of modern nuances and Chicago cultural significance. Whether you’re holding a gala in the famed Empire Room or an intimate gathering in one of our hospitality suites, your event is sure to be a success. Here, you’ll be the host in the Chicago hotel that’s been the venue of choice for celebrities, politicians, and royalty for more than a century.When you come to the Palmer House Hilton, you don’t just stay here. You live here—even if it’s only for a night. That’s why all of our guest rooms and suites have just the right touches to make you feel right at home. You’ll sleep well on our Hilton Serenity Dream bed featuring a plush top mattress and crisp linens, lathering up with Peter Thomas Roth bath products, perceptual service and a full host of amenities to keeping you connected – from flat screen HD televisions, wired and wireless high-speed internet to alarm clocks with auxiliary ports, you’ll find everything you need to rest easy. Lockwood Restaurant, your Farm to Fork, AAA 4 Diamond destination open for breakfast, lunch and dinner as well as afternoon tea. The Lobby Bar at Lockwood is a favorite for locals and travelers alike for craft beers and craft cocktails with Palmer House private reserves and labels. Potter’s is the hip spot to enjoy a retro mix of perfectly poured libations and delectable light fare while reminiscing about the hotel’s history. The hotel is walking distance to the Blue Line and the Orange Line “L” stations for quick transport to O’Hare International Airport and Midway Airport, respectively. The Palmer House Hilton is steps to all the action along State Street including Macy’s, Nordstrom Rack, American Apparel, H&M, Block 37 Mall and the Chicago Theatre. The hotel is also a short walk to The Art Institute, Joffrey Ballet, Cadillac Theatre, Jeweler’s Row, Millennium Park, John G. Shedd Aquarium, Field Museum and Adler Planetarium. ... more   less 
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