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All 167 Chicago hotels »

The Palmer House Hilton

4.0 of 5
17 East Monroe Street, Box 75845, Chicago, IL 60603
Hotel amenities
The Palmer House Hilton
Ranked #66 of 167 hotels in Chicago
4.0 of 5 stars 2063 Reviews
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2,063 reviews from our community

What travelers say about this hotel
  • Very nice(35)
  • Great location(34)
  • Executive floor(34)
  • Art Institute(33)
  • Double beds(27)
  • Millenium park(18)
  • Historic hotel(16)
  • Fitness center(15)
  • Michigan avenue(15)
  • State Street(14)
Traveler rating
    690
    735
    339
    191
    108
Only show reviews for Family (308) | Couples (521) | Business (645)
Date Rating
Atlanta, Georgia
1 review
3 of 5 stars Reviewed May 15, 2012 NEW

I had the pleasure of meeting Ernest. He was very kind. After the first day of visiting the breakfast area, he would have my choice of breakfast ready when he saw me approaching. He was more than accommodating and he went beyond his normal duties to be sure that I got everything I needed before leaving. He was very pleasant... More

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Staunton, Virginia
1 review
5 of 5 stars Reviewed May 15, 2012 NEW

We loved our first visit to the Palmer House Hilton! We will definitely be back- our Executive Suite was amazing the bed was so comfortable! Chatting with Mr Ernest Fizer , Executive Floor Attendant on the 23rd floor at the Breakfast Concierge Lounge was so much fun every morning- What a positive attitude and real joy! He made our stay... More

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Tucson, AZ
Top Contributor
93 reviews 93 reviews
Reviews in 37 cities Reviews in 37 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed May 15, 2012 NEW

Beautiful hotel in the heart of downtown chicago. Just blocks from Millennium Park, next to all the metro lines you could ask for, and near lots of food options. Quick access to all you could want in Chicago. Also near to the main conference centers, but this is more of a destination hotel than a conference mill. The hotel was... More

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See 16 more reviews by traveller2332 for Chicago
HiltonPalmerHouse, Manager at The Palmer House Hilton, responded to this review
May 15, 2012

Dear Guest, I’m glad to hear you had a positive experience at the Palmer House and thank you for taking the time to share your review with us. Best, Dardan Mehmeti More

London, United Kingdom
Contributor
19 reviews 19 reviews
Reviews in 11 cities Reviews in 11 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed May 14, 2012 NEW

I have stayed here severeal times before and on this occasion was the best! The receptionist on checking was excpetional so warm, polite and friendly. I was allocated a superb room. Was truly exceptional. Had the opportunity to use the Executive Lounge as a Hilton Honors Gold member. This was wonderful. The staff were always so polite and attentive, with... More

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HiltonPalmerHouse, Manager at The Palmer House Hilton, responded to this review
May 15, 2012

Dear Guest, Thank you for sharing your review on the Palmer House. We certainly appreciate you taking the time to share your experience with us. Best, Dardan Mehmeti More

Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed May 13, 2012 NEW

I would say this is my least favorite of the 3 big Hilton's in Chicago but still very good. It has te most unique lobby of the three and a great location. It has a pool and hot tub as all Hilton's do but it's enclosed with no view, although that's not a big deal. The only real problem is... More

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See 3 more reviews by Jawkurt for Chicago
HiltonPalmerHouse, Manager at The Palmer House Hilton, responded to this review
May 14, 2012

Dear Guest, Thank you for taking the time to share your review on the Palmer House. I apologize for the noise you heard during your stay. Just for a future note, you may request a room change and we would be more than happy to accommodate your needs. Again, thank you and feel free to message me any questions or... More

Chicago, Illinois
Contributor
12 reviews 12 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed May 13, 2012 NEW

We stayed in town for business. We love the beautiful lobby and the location very near the park and the museum is perfect for us and our after work hobbies. Our stay this time was marred by extremely variable service. Check-in was a lengthy, utter nightmare despite our efforts to make clear what we needed ahead of time. Despite the... More

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HiltonPalmerHouse, Manager at The Palmer House Hilton, responded to this review
May 14, 2012

Dear Guest, First, I would like to thank you for sharing your experience with us and bringing this to our attention. Secondly, I want to apologize for the lack of quality on several aspects during your stay. Lastly, I invite you to message me directly, so we may discuss the situation in greater detail. Again, thank you and I look... More

Trumbull, Connecticut
Contributor
16 reviews 16 reviews
Reviews in 11 cities Reviews in 11 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed May 12, 2012 NEW

My parents stayed in the Palmer House for their honeymoon before my dad needed to leave for the Korean War. The last time I stayed there was 25 years ago. All I remembered was the fire department coming and evacuating the building and rooms with small bathrooms. 25 years later, I can report that the public spaces ARE amazing as... More

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HiltonPalmerHouse, Manager at The Palmer House Hilton, responded to this review
May 14, 2012

Dear Guest, Thank you for sharing your review on the Palmer House. I apologize that you did not enjoy your room as much as our public spaces. We have recently renovated a few floors, including a new flat screen television in each room. Again, I apologize for the inconvenience and I welcome you to message me any questions or concerns.... More

Troy, MIchigan
Senior Reviewer
10 reviews 10 reviews
Reviews in 3 cities Reviews in 3 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed May 12, 2012 NEW

What a wonderful hotel! Beautiful, great location and extremely superior staff! Walking to shopping, restaurants, and the theater! Will do over and over again! More

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See 2 more reviews by CathyTroyMichigan for Chicago
HiltonPalmerHouse, Manager at The Palmer House Hilton, responded to this review
May 14, 2012

Dear Guest, You are wonderful! Thank you for sharing your review on the Palmer House. We certainly appreciate it!! Best, Dardan Mehmeti More

Bay Area, California
Contributor
19 reviews 19 reviews
Reviews in 13 cities Reviews in 13 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed May 12, 2012 NEW

The s/o and I made the Palmer House our home during our week long vacation in Chicago and although we only stayed for a week, it was difficult to leave behind...Chicago and the Palmer House! Location was key for the both of us as it would be our first domestic vacation where we relied solely on public transit. With that... More

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Arlington, Virginia
Senior Contributor
25 reviews 25 reviews
Reviews in 11 cities Reviews in 11 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed May 12, 2012 NEW

Deserves four plus stars. Public spaces are magnificent and location is great - a block from the Art Institute, around the corner fromthe Symphony Center and theaters and literally on several L lines. Rooms can vary greatly in size. We had a small king bedroom, which was more than adequate but then were moved to a queen double with two... More

Was this review helpful? Yes
See 3 more reviews by FSR99 for Chicago
HiltonPalmerHouse, Manager at The Palmer House Hilton, responded to this review
May 14, 2012

Dear Guest, Thank you for sharing your review on the Palmer House and I’m glad to hear the hotel’s location was resourceful. I apologize for any noise trouble you may experience, but I hope you still enjoyed your stay. Again, thank you for sharing and we hope you will have the opportunity to visit again. Sincerely, Dardan Mehmeti More

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Additional Information about The Palmer House Hilton

  • Hilton Hotel Chicago
  • Hilton Hotel Palmer
  • Palmer House Chicago
  • Palmer House Hilton
  • Chicago Palmer House Hilton
  • Palmer House Hilton Chicago
  • Palmer Hilton House
  • Hilton Chicago
  • Chicago Hilton
Address: 17 East Monroe Street, Box 75845, Chicago, IL 60603
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The Palmer House Hilton
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