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The Palmer House Hilton

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17 East Monroe Street, Box 75845, Chicago, IL 60603
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The Palmer House Hilton
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The Palmer House Hilton
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5,408 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Brookfield, Wisconsin
Senior Contributor
36 reviews 36 reviews
13 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed yesterday NEW

Stayed here for business a few weeks ago. I thought it was a really nice hotel right downtown. Huge grand lobby. Rate was good, room was clean, no complaints at all. I will stay here again when in town.

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Peoria, Illinois
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 days ago NEW

The only bad thing I can think to say is that if they could only pick up the hotel and move it to north Michigan avenue it would be perfect! My first stay there, and it couldn't have been a more pleasant experience. I do like to walk out of my hotel to shop on Michigan when in Chicago and... More 

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Dallas, Texas
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

My most recent stay in Chicago was here at The Palmer House. This is a grand old hotel that has been updated, but still retains the essence of a century ago. As a diamond member I have a larger suite that is very comfortable. The lobby is simply a thing of beauty. And if you are inclined to do so,... More 

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Chelsea, United States
1 review
5 of 5 stars Reviewed 2 days ago NEW

An incredible experience, and well worth the price of our stay. In fact, we were pleasantly surprised at how affordable the hotel was, especially given the included amenities. The restaurants were incredible, our waitstaff went above and beyond time and time again...completely satisfied!

Review collected in partnership with Hilton Hotels & Resorts

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Brownsburg, Indiana
1 review
1 of 5 stars Reviewed 3 days ago NEW

Knew as soon as I walked into room, this would not be a good experience? Room smelled like a 100 year old cottage. Upon going into bathroom, was greeted by a cockroach that required a saddle to tame. Will never come here again. Go to the Thompson at the Gold Coast folks. Superb experience with many good restaurants within 100... More 

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Ishawa S, Manager at The Palmer House Hilton, responded to this review

Thank you for sharing your feedback with us. We deeply apologize that you were disappointed in your recent stay with us. The cleanliness of guest rooms are of paramount concern at all times and we take such comments very seriously. What you have informed us of is not consistent of a typical stay with us and is not indicative of... More 

Fleming Island, Florida
Senior Contributor
35 reviews 35 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Staff is very helpful and professional. Hotel is exceptional and great location close to opera and other city treasures, minutes from shopping and located in the best city. Taxis are right there to take you to the magnificent mile for top shopping and nearby museums everything one can ask for is in the great town.

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Ishawa S, Manager at The Palmer House Hilton, responded to this review

Thank you very much for your positive feedback and your continued patronage. It is our goal to provide every guest with exceptional service and amenities. We are very glad that your enjoyed your recent stay and that you love our location. We look forward to welcoming you back. More 

La Harpe, United States
1 review
5 of 5 stars Reviewed 3 days ago NEW

My kids were very impressed and loved the pool. The restaurant was very good, but not a lot of gluten-free options for my little celiac. We made due though. Great room on concierge level, plenty of space to build LEGOS!

Review collected in partnership with Hilton Hotels & Resorts

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1 review
2 of 5 stars Reviewed 3 days ago NEW via mobile

Save your money you can get more amenities at another hotel paying less money. This was a waste of my company money. The wait staff in the dining room was great. Entrées Are very expensive. I won't make this mistake again since I will be traveling to Chicago often

Was this review helpful? Yes 1
Fort Wayne, United States
1 review
5 of 5 stars Reviewed 4 days ago NEW

Hotel staff went over and above to make our stay a memorable one this week. We would reccomend to anyone looking to stay in the Downtown Chicago area for Buiness or Leisure. Room was very comfortable and clean. Breakfast was delicous and a nice range of selections. Definatley will be staying here again...

Review collected in partnership with Hilton Hotels & Resorts

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Washington, DC, United States
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

Beautiful historic hotel in the heart of city; very good rate; very clean; nice breakfast; staff was good. Tiny bathrooms and slightly worn furnishings are the only downside. Good for a night or two; wouldn't stay longer.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
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Hotel Summarization (Beta)

What travelers say

  • Very nice(61)
  • Art Institute(53)
  • Great location(47)
  • Millennium park(23)
  • Executive floor(22)
  • Fitness center(17)
  • Executive level(16)
  • Double beds(14)
  • Room service(9)
  • State Street(9)

Additional Information about The Palmer House Hilton

Address: 17 East Monroe Street, Box 75845, Chicago, IL 60603
Phone Number:
Location: United States > Illinois > Chicago > The Loop
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Palmer House Hilton 4*
Number of rooms: 1640
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Also Known As:
The Palmer House Hilton Hotel Chicago
Hilton Hotel Chicago
Hilton Hotel Palmer
Palmer House Chicago
Chicago Palmer House Hilton
Palmer House Hilton Chicago
Palmer Hilton House
Hilton Chicago
Chicago Hilton
Hotel Style:
#21 Spa Hotel in Chicago
#42 Luxury Hotel in Chicago
#50 Family Hotel in Chicago
#71 Romantic Hotel in Chicago
#76 Business Hotel in Chicago

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