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The Palmer House Hilton

4.0 of 5 17 East Monroe Street, Box 75845, Chicago, IL 60603
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#85 of 169 Hotels in Chicago
4,662 Reviews 4 of 5 stars
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The Palmer House Hilton
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The Palmer House Hilton
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4,662 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (974)
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English first
Ankeny, Iowa
5 reviews 5 reviews
4 hotel reviews
32 helpful votes 32 helpful votes
2 of 5 stars Reviewed yesterday NEW

I recently stayed at the Palmer House for a conference and was very disappointed in this hotel. I had heard great things and was expecting an extremely nice, upscale hotel. The lobby was very nice, but my first clue that something was off was when I did not get the room I had originally reserved. After finding my way through... More

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Clayton, North Carolina
17 reviews 17 reviews
14 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

My wife and I stayed for 3 nights in early Sept. Flew into Midway and took the El to the Adams/Wabash stop, a half block from the hotel. No elevator at that station, so lugging the suitcases was an issue. At registration, the front staff (especially Stephanie) couldn't have been more accommodating. We were visiting on our anniversary weekend, and... More

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Tulsa, Oklahoma
Senior Contributor
32 reviews 32 reviews
18 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

The Palmer House Hilton is our favorite hotel in downtown Chicago, and our most recent stay did not disappoint. The staff is friendly and helpful and the location is perfect. The shops on the ground level are upscale and discrete.

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Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

I was here for a conference last week. This is an iconic hotel with a lot of history. Peppered throughout the halls of the hotel are pictures of celebrities that have performed at the ol' Palmer House back in the day, and I assume it was great...back in the day. Today is another story. Common areas such as the lobby... More

Was this review helpful? Yes 1
Senior Contributor
32 reviews 32 reviews
13 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I loved this hotel, it has been refurbished, the floor I stayed on was done in Art Deco style. Ate downstairs and sat in the ambiance of the awesome lobby for a while to people watch! Room was small,(very old building) but very nice!

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London, England, United Kingdom
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 3 days ago NEW

Having booked an executive room 3 months ahead of my visit, I had to delay my arrival by one day. I confirmed this with both the hotel and the central reservations. I arrived to find that the reservation had been cancelled, despite several emails from the hotel to the contrary. I was met with rude and uncooperative staff. After half... More

Was this review helpful? Yes 3
Top Contributor
80 reviews 80 reviews
47 hotel reviews
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

This hotel is located close to the lake but away from most of the main sites of Chicago. It is a heritage property and maintenance of that heritage clearly takes precedence here. The reception area is spacious although the furniture layout makes it hard to get around. The bar is impersonal and links to reception. There is a restaurant for... More

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Los Angeles, California
1 review
1 of 5 stars Reviewed 4 days ago NEW

I stayed here for 3 nights and paid $310 per night for a historic King/HIP room. I am also a HHonors member. I normally do not write review, but this was so bad that I am compelled to do so. During check-in, I requested an outside facing room. The receptionist searched for a while and seemed to find a room.... More

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2 reviews
2 of 5 stars Reviewed 4 days ago NEW

I've never been treated so disrespectfully at a hotel. From my initial check in, to checkout I dealt with rude customer service employees. At one point, after being treated like I was wasting someone's precious time, I lost my cool and just turned my back, the response, a snide "Have a nice day." A summary of the most unfriendliest situations... More

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Tecumseh, Michigan
Senior Contributor
35 reviews 35 reviews
11 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I had high expectations for this hotel, but it fell a little short. The rooms are very small. They are clean and attractive, just small. For the price, I expected more space. The bed was very comfortable. The bathroom is also very small, not a lot of space between the toilet and the tub. We were near the elevator and... More

Was this review helpful? Yes 1
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Hotel Summarization (Beta)

What travelers say

  • Very nice(72)
  • Art Institute(69)
  • Great location(55)
  • Executive floor(30)
  • Millennium park(27)
  • Fitness center(19)
  • Double beds(17)
  • Executive level(16)
  • Room service(14)
  • State Street(13)

Additional Information about The Palmer House Hilton

Address: 17 East Monroe Street, Box 75845, Chicago, IL 60603
Phone Number:
Location: United States > Illinois > Chicago > The Loop
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Palmer House Hilton 4*
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Also Known As:
The Palmer House Hilton Hotel Chicago
Hilton Hotel Chicago
Hilton Hotel Palmer
Palmer House Chicago
Chicago Palmer House Hilton
Palmer House Hilton Chicago
Palmer Hilton House
Hilton Chicago
Chicago Hilton

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Hotel & grounds (283)
Room/suite (265)
Bathroom (87)
Business center/function rooms (10)
Dining (29)
View from room (26)
Pool/beach area (5)
Family/play areas (2)
Other (404)

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Amenities (62)
King Room (56)
Penthouse (147)
Pool (46)
Restaurants and Bars (46)
Standard Double (49)
Standard Single (51)
The Hotel (77)

Management photos: Courtesy of the property manager

All management photos (39)
Hotel & grounds (6)
Room/suite (20)
Dining (5)
Business center/function rooms (3)
Bathroom (2)
Pool/beach area (1)
Other (2)
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