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The Palmer House Hilton

#86 of 177 Hotels in Chicago
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17 East Monroe Street, Box 75845, Chicago, IL 60603
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The Palmer House Hilton
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The Palmer House Hilton
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5,686 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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SoCal
Top Contributor
86 reviews 86 reviews
12 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed yesterday NEW

This Chicago landmark, more than 100 years old was built in what looks like the Egyptian Revival style. The intricately painted ceiling spanning an enormous lobby area is beautiful and well cared for. Not so much for the rest of the lobby area with its tired carpeting and, in some areas, threadbare furniture. Check-in took a while not because there... More 

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Saint Paul, Minnesota
Senior Contributor
28 reviews 28 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I went to the Palmer House to present at a Political Science conference. After my presentation I decided to wander around the hotel to look at the other conference rooms and they were absolutely astounding. As European I am always looking for some familiar architecture, and the Palmer definitely has it. The lobby was beautiful, and I could sis there... More 

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Miami, Florida
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 days ago NEW

I was taken away by the lobby but highly disappointed with the room. I stayed on the 14th floor, the bathroom did not feel exceptionally clean, No coffee/tea maker, or WATER! complementary or for sale. Apparently, You do get 1 free water bottle at the lobby when you check in if you are a gold member. While in the room,... More 

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Baltimore, Maryland
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

The Palmer House was a truly enjoyable hotel experience. The room was just the right balance of modern and vintage with lovely marble tile in the bath, an enormous closet with gorgeous hardware, and a very comfortable bed. After long days of meetings and sight seeing, coming back to the Palmer House was so relaxing and I felt like I... More 

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Saint Paul, Minnesota
Senior Contributor
36 reviews 36 reviews
10 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

It's been several years since I have stayed at the Palmer House. The lobby area and foyer are breathtaking. And you're right in the center of everything. The rooms, however, were dated. And housekeeping wasn't up to the Hilton Standard. Also, I had to upgrade to the Executive Level to get a king bed. I visited a non-executive level room... More 

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Memphis, Tennessee
Senior Contributor
32 reviews 32 reviews
11 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

This is a grand old historic hotel with a gorgeous lobby and an upscale (though overrated, IMHO) farm-to-table restaurant. The location is terrific, especially if you'd like to go shopping or visit the Art Institute. I loved the peacock-themed carpets, the old-time detail (cast iron grates...) in the meeting rooms, and the photos of luminaries who once graced the performance... More 

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1 review
5 of 5 stars Reviewed 3 days ago NEW

Nice location, Rooms are really small and and feel suffocated, parking is another issue(very expensive and away from hotel) but it is probably everywhere in Downtown area. Toilet is really tiny..Great lobby and bar setting thogh.

Review collected in partnership with Hilton Hotels & Resorts

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London, United Kingdom
1 review
3 of 5 stars Reviewed 3 days ago NEW

Front desk staff were less than warm in their approach to customers. They hid behind 'that's just the way it is done here' with very little if any viewpoint from the customers experience. The hotel I suppose you could call 'Faded Grandeur' but it really needs some investment in the bedrooms and corridors. The beds were very comfortable. Bathrooms are... More 

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Cement City, United States
2 reviews
5 of 5 stars Reviewed 3 days ago NEW

Even though I made a mistake & booked the wrong weekend, management took care of securing me a room for the correct weekend and even gave me a great price! They understood my error & made a room available for a great price, even though it was for the next day. Outstanding Service!

Review collected in partnership with Hilton Hotels & Resorts

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2 reviews
2 of 5 stars Reviewed 4 days ago NEW

lovely hotel lobby. don't expect staff to assist you with baggage, Mr. concierge knows very little about the hotel, front desk also knows very little details but try at being helpful. connectivity lounge is useless unless you are awake at 3:00 am., UPS charges 7 bucks to use computer and 13 bucks to print 13 pages, executive lounge has computers... More 

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Hotel Review Summarization

What travelers say

  • Very nice(57)
  • Art Institute(47)
  • Great location(42)
  • Executive floor(17)
  • Executive level(16)
  • Millennium park(14)
  • Fitness center(14)
  • Double beds(12)
  • State Street(9)
  • Room service(7)
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Downtown / The Loop
Often visitors' first stop in Chicago, The Loop is a good starting point to sample the city's energy and flavor. This central business district boasts Michelin-rated restaurants, upscale hotels, premier shopping, and enough arresting architecture to keep your camera busy for hours. You won’t find too many photo galleries of downtown Chicago without a shot of Millennium Park and Cloud Gate (“The Bean”), one of the most iconic landmarks in the city. A stunning skyline coupled with cultural attractions like the Art Institute of Chicago present a Downtown where work and play peacefully coexist.
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