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All 169 Chicago hotels

The Palmer House Hilton

4.0 of 5 Hotel   |   17 East Monroe Street, Box 75845, Chicago, IL 60603 (The Loop)
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Ranked #82 of 169 hotels in Chicago
A recent review
3 of 5 stars reviewed yesterday
Darrell F chicago, United States
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4,533 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (938)
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English first
Chicago, Illinois
Senior Contributor
27 reviews 27 reviews
9 hotel reviews
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed yesterday NEW

The lobby of the hotel is absolutely magnificent without a doubt, but I really don't understand all the rave reviews for this place. We stayed here for one night Aug 15, 2014 and our room (No 10207) was terrible. We could hear the "L" all night. The carpet is worn; the room poorly lit, and the furnishings are dated, and... More

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chicago, United States
1 review
3 of 5 stars Reviewed yesterday NEW

the room was not as big as it seen in the hotel picture, and guest service was not clear about how the gift cards work, No good window view, and this was in the executive room. I do believe my stay could have been better, the website is not as clear of what you get for what you pay for,... More

Review collected in partnership with Hilton Hotels & Resorts

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Chino Hills, California
Top Contributor
169 reviews 169 reviews
44 hotel reviews
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I spent three nights here in August. The beds are very comfortable (my top criteria), the pillows are also very comfortable. The rooms are nicely appointed, the staff was friendly beyond belief. The building is breathtakingly beautiful and very nicely restored. The hotel is in an amazing location, walkable to much of downtown Chicago. It was a great trip and... More

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Ishawa S, Manager at The Palmer House Hilton, responded to this review

Thank you for sharing your wonderful comments. Im ecstatic that you enjoyed your stay with us! We strive to duplicate the experience that you had with every guest that enters our doors. I will share your comments with other employees as we love to hear comments about the staff being kind. Your comments will help to keep employees morale high... More

Top Contributor
63 reviews 63 reviews
14 hotel reviews
56 helpful votes 56 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

2nd time staying at this place. its very nice on the inside. the rooms are clean, etc. the only complaint i have is the exterior streets get kinda sketchy in the evenings...maybe im overreacting but i felt uneasy a couple of times walking back from dinner. Would i go back? for a conference yes. for a personal trip i would... More

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Ishawa S, Manager at The Palmer House Hilton, responded to this review

Hello Valued Customer. Thank you for your review of our property. Thank you for pointing out that you did not feel safe outside of the building. We have taken steps to make our guests feel more comfortable when they leave the property and wonder a few blocks away. We offer the 1st district police department free meals in out staff... More

Senior Contributor
40 reviews 40 reviews
18 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

This Hilton property is a large, historic and beautiful building. The public spaces are clean and elegant. That is a marked contrast to our room-the surfaces were covered in visible dust and the last guests unopened beer bottles were next to the curtains. The dust ruffle had obvious stains on one side. However, the daily maid service was very thorough... More

Was this review helpful? Yes 2
Ishawa S, Manager at The Palmer House Hilton, responded to this review

Thank you for sharing your review with Tripadvisor. Im happy that you enjoyed the beauty of the hotel. So much work goes into keeping the hotel beautiful and clean in a 24 hour period and with comments like your we know that we are moving in the right direction. Initially is seems that that direction did not include your room... More

Buffalo, New York
4 reviews 4 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

The Palmer House is wonderful! This was our second stay. We stayed for 3nights. It's magnificence when you walk in, makes you feel like you could be a movie star in the 1940s due to the ornate decor, history and atmosphere. Check in (any time after 3) was fast and easy, with very pleasant staff. For some reason, my bf... More

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Ishawa S, Manager at The Palmer House Hilton, responded to this review

Wow! Thank you for your great review! It sounds like you experienced everything that we had to offer. Im glad that you don't believe in a wasted trip.I really enjoyed reading your comments and your tip about claiming space in the bathroom made me smile. Being a perfectionist, there are a few of your comments that will help us get... More

Birmingham, United Kingdom
14 reviews 14 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

This was a very plush hotel with a fabulous lobby and in a very convenient location. But I found it not especially friendly (after 2 weeks on the SO friendly West Coast) and a bit stiff and corporate for our liking.

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Ishawa S, Manager at The Palmer House Hilton, responded to this review

Thank you for your comment. Im glad that you enjoyed the hotel while you were here. It has been and always will be a pleasure to serve you. We want to make sure that you feel valued, cared for and respected. Thank you again. More

Tumwater, Washington
Top Contributor
72 reviews 72 reviews
31 hotel reviews
57 helpful votes 57 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I had the benefit to stay at the Palmer house for several days for a conference. I usually would not be able to afford such accommodations as the price is not cheap. However I have greatly enjoyed my stay at this beautiful historic property. The lobby, architecture, beautiful preserved historic touches, elegant details and craftsmanship, are coupled with exceptional customer... More

Was this review helpful? Yes 1
Ishawa S, Manager at The Palmer House Hilton, responded to this review

Hello Valued Customer. I want to thank you for sharing your experience with Tripadvisor. We have heard our guest loud and clear and we are working on put mini fridges in every room. A few of the floors are already done and we will accomplish the entire hotel in the near future. Its comments like yours that help us get... More

Birmingham, Alabama
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 days ago NEW

This is my 2nd stay at this hotel in as many years. Both times they charged my credit card x2! Last year it took them over 3 months to address the issue - Thank goodness for AMEX helping me. I just checked out of the hotel on Friday and opened my AMEX statement "just to see" and there it was... More

Was this review helpful? Yes 1
Ishawa S, Manager at The Palmer House Hilton, responded to this review

Hello Valued Customer, I want to start out by apologizing for the billing problems that you encountered. It is never our intentions to over bill a guest of the hotel but something as simple as a double click of a mouse can cause this mistake. I understand that seeing a double charge and trying to get it removed causes you... More

Charlotte, North Carolina
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
5 of 5 stars Reviewed 4 days ago NEW

The room was so spacious! The concierge team was very knowledgeable and made great recommendations. The location was in the middle of everything I wanted to see and all that I wanted to do. We could walk to great shopping, there was a city bus that was so convenient to get to the Magnificent Mile. I stayed here 4 days,... More

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Hotel Summarization (Beta)

What travelers say

  • Very nice(73)
  • Art Institute(69)
  • Great location(55)
  • Executive floor(30)
  • Millennium park(27)
  • Fitness center(19)
  • Double beds(18)
  • Executive level(16)
  • Room service(14)
  • State Street(13)

Additional Information about The Palmer House Hilton

Address: 17 East Monroe Street, Box 75845, Chicago, IL 60603
Phone Number:
Location: United States > Illinois > Chicago > The Loop
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Palmer House Hilton 4*
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Also Known As:
The Palmer House Hilton Hotel Chicago
Hilton Hotel Chicago
Hilton Hotel Palmer
Palmer House Chicago
Chicago Palmer House Hilton
Palmer House Hilton Chicago
Palmer Hilton House
Hilton Chicago
Chicago Hilton

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Room/suite (260)
Hotel & grounds (281)
Bathroom (86)
Dining (29)
View from room (26)
Pool/beach area (5)
Business center/function rooms (9)
Family/play areas (2)
Other (379)

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Amenities (62)
King Room (56)
Penthouse (147)
Pool (46)
Restaurants and Bars (46)
Standard Double (49)
Standard Single (51)
The Hotel (77)

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Hotel & grounds (6)
Room/suite (20)
Dining (5)
Business center/function rooms (3)
Bathroom (2)
Pool/beach area (1)
Other (2)
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Hotel Style
#21 Spa Hotel in Chicago #39 Luxury Hotel in Chicago #56 Family Hotel in Chicago #65 Romantic Hotel in Chicago #81 Business Hotel in Chicago
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Official Description (provided by the hotel)
North America’s most established hotel, the Palmer House Hilton first opened its doors in 1871 and has remained the place to "see and be seen" in downtown Chicago. We continue evolving to serve you with the latest conveniences and comforts in meetings, accommodations and dining - a hip and historic blend of modern nuances and Chicago cultural significance. Whether you’re holding a gala in the famed Empire Room or an intimate gathering in one of our hospitality suites, your event is sure to be a success. Here, you’ll be the host in the Chicago hotel that’s been the venue of choice for celebrities, politicians, and royalty for more than a century.When you come to the Palmer House Hilton, you don’t just stay here. You live here—even if it’s only for a night. That’s why all of our guest rooms and suites have just the right touches to make you feel right at home. You’ll sleep well on our Hilton Serenity Dream bed featuring a plush top mattress and crisp linens, lathering up with Peter Thomas Roth bath products, perceptual service and a full host of amenities to keeping you connected – from flat screen HD televisions, wired and wireless high-speed internet to alarm clocks with auxiliary ports, you’ll find everything you need to rest easy. Lockwood Restaurant, your Farm to Fork, AAA 4 Diamond destination open for breakfast, lunch and dinner as well as afternoon tea. The Lobby Bar at Lockwood is a favorite for locals and travelers alike for craft beers and craft cocktails with Palmer House private reserves and labels. Potter’s is the hip spot to enjoy a retro mix of perfectly poured libations and delectable light fare while reminiscing about the hotel’s history. The hotel is walking distance to the Blue Line and the Orange Line “L” stations for quick transport to O’Hare International Airport and Midway Airport, respectively. The Palmer House Hilton is steps to all the action along State Street including Macy’s, Nordstrom Rack, American Apparel, H&M, Block 37 Mall and the Chicago Theatre. The hotel is also a short walk to The Art Institute, Joffrey Ballet, Cadillac Theatre, Jeweler’s Row, Millennium Park, John G. Shedd Aquarium, Field Museum and Adler Planetarium. ... more   less 
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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