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The Palmer House Hilton

#92 of 178 Hotels in Chicago
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17 East Monroe Street, Box 75845, Chicago, IL 60603
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The Palmer House Hilton
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6,040 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Los Angeles
Level Contributor
40 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 stars Reviewed yesterday NEW

You get what you pay for. Very old, dated rooms (even the "renovated rooms"), no shower (bath tub with cracked caulking), no seating in the room with exception of desk chair, damp, musty smell, no closet, no suitcase rack, nothing. Feels very business traveler on a budget basic. While the lobby of this historic hotel is quite beautiful, the rooms... More 

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Washington DC, District of Columbia
Level Contributor
32 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed yesterday NEW

I had not been back in Chicago for a few years. This time I attended a conference at the Palmer House (Hilton) on Wabash and Monroe and stayed there. I was alone and the room on the 15th floor was a standard room not facing the street; it was booked by the conference. The room was fine; the bed was... More 

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Columbus, Ohio
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed yesterday NEW

Have you ever had a hotel room with TWO full baths? I hadn't until the Palmer House Hilton in Chicago. beautiful hotel with large rooms. And did I mention the Two baths per room. I don't think all rooms have this feature so be sure to request. This hotel is historic with a beautiful lobby, helpful staff and within a... More 

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Winter Haven, Florida
Level Contributor
22 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed yesterday NEW

I tagged along for my husband's work conference. The hotel is old, yet beautiful. Location is great and everyone is friendly. I feel the rooms need to be updated. Wallpaper is peeling everywhere in the room, paint peeling as well. TIP: ask for a room away from the elevators. My room was right next the them the first night. The... More 

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Indianapolis, Indiana
Level Contributor
25 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed yesterday NEW

The hotel was very nice with mostly excellent service. We appreciated our room being ready 3 hours before check in time so we could freshen up before we headed out for lunch but we did have to wait for the bellman to bring our bags up. He never showed up after 45 minutes so we went down to the holding... More 

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Geelong, Australia
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed yesterday NEW

The Palmer House is a beautiful old hotel which is full of history, the rooms are on the small side, but the location is great, a couple of blocks from the lake front and an easy walk to Navy Pier. I was disappointed to be woken up at 8am on the morning of check out because they wanted the room,... More 

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Indianapolis, Indiana
2 reviews
4 of 5 stars Reviewed yesterday NEW

We had a very nice stay at the Palmer House. My original reservation was for 1 double bed so we requested an upgrade and got a business class room. It was very nice plus we received free drink coupons and a $50 gift certificate for one of the hotel stores (which I used). Beds are nice, bathroom a little small... More 

Review collected in partnership with Amoma.com

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Milwaukee, United States
5 of 5 stars Reviewed yesterday NEW

From the minute you step up to the counter to check in, you are cared for by a very well trained staff. It is a first class experience from start to departure. The costs are all reasonable. The hotel has "old times" beauty and class and modern efficiency.

Review collected in partnership with Hilton Hotels & Resorts

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Howell, New Jersey
Level Contributor
42 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed yesterday NEW

Second visit was 1 year after my first. Once again very professional check-in and check-out experience. The hallways through the different parts of the hotel are like a maze, and the 5-digit hotel rooms can be confusing until one learns to understand the system. For an old building, the system of express elevators, and different banks of elevators serving different... More 

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Memphis, Tennessee
Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This hotel is excellent. The location is great. It's about two blocks away from Michigan Ave, and half a block from the train. The hotel bar is great for starting out or ending the night. I would stay here again. The service was great at this hotel.

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Hotel Review Summarization

What travelers say

  • Very nice(57)
  • Art Institute(47)
  • Great location(42)
  • Executive floor(17)
  • Executive level(16)
  • Millennium park(14)
  • Fitness center(14)
  • Double beds(12)
  • State Street(9)
  • Room service(7)
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Downtown / The Loop
Often visitors' first stop in Chicago, The Loop is a good starting point to sample the city's energy and flavor. This central business district boasts Michelin-rated restaurants, upscale hotels, premier shopping, and enough arresting architecture to keep your camera busy for hours. You won’t find too many photo galleries of downtown Chicago without a shot of Millennium Park and Cloud Gate (“The Bean”), one of the most iconic landmarks in the city. A stunning skyline coupled with cultural attractions like the Art Institute of Chicago present a Downtown where work and play peacefully coexist.
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