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All 168 Chicago hotels

The Palmer House Hilton

4.0 of 5 Hotel   |   17 East Monroe Street, Box 75845, Chicago, IL 60603 (The Loop)
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73%
Ranked #85 of 168 hotels in Chicago
A recent review
4 of 5 stars reviewed yesterday
Margery G Philadelphia area, United States
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4,457 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Philadelphia area, United States
1 review
4 of 5 stars Reviewed yesterday NEW

I've stayed at the Palmer House Hilton many times. During my last stay (May 2014) and during this stay (July 2014), there seemed to be a deterioration of services. Not completely--some of the old time, regular staff were as excellent as ever. But it made me wonder if the hotel was under new, cost-cutting management.

Review collected in partnership with Hilton Hotels & Resorts

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Saint Louis, Missouri
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed yesterday NEW

The Palmer House Hilton in Chicago always delivers the best service in the loop. It's beautiful, in the perfect location, and the staff go above and beyond to make the stay fabulous. We love the restaurants all around the hotel and enjoy Millennium Park, just 2 blocks away. We wouldn't stay anywhere else.

Review collected in partnership with Hilton Hotels & Resorts

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Chicago
Contributor
14 reviews 14 reviews
8 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Spent one night at the Palmer House Hilton even though we live in Chicago because we attended a wedding reception there. The good: By far--sleep quality. The bed was clean and comfortable and the room was quiet--no noise from hall or neighboring rooms. The food had SOME really tasty items but not the entire meal (caveat--this was a wedding reception... More

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Toledo
Top Contributor
70 reviews 70 reviews
63 hotel reviews
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I have always wanted to stay at the Palmer House and recently had the opportunity to do so on a work trip because of limited availability at other Hilton properties in Chicago and this location was closest to where I needed to head for work. If you are self parking, there isn't a good place to drop off your luggage... More

Was this review helpful? Yes 1
Stanwood, United States
1 review
4 of 5 stars Reviewed 2 days ago NEW

Hotel rooms were large: 2 double beds, 2 baths. Baths are small but adequate. 2nd room wasn't quite ready at check in. Spent 2 nights and noticed the pathing of cleaning made the second room one of the last ones to get cleaned. Overall was a good set of rooms and a good value, and would do it again.

Review collected in partnership with Hilton Hotels & Resorts

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Jackson, United States
1 review
3 of 5 stars Reviewed 2 days ago NEW

Overall we had a decent experience. The hotel was nice. Rooms are small. Not happy with the customer service at check-in. The other support staff were very attentaive. The location was very good for what we wanted to see while in the city. We requested extra pillows and towels but never received them.

Review collected in partnership with Hilton Hotels & Resorts

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St. Louis, MO
Contributor
12 reviews 12 reviews
10 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

After a long drive, and winding through the crowds of people and driving under the claustrophobic trestles, I kind of wanted a refuge from downtown Chicago when I arrived at my hotel. The Palmer House was a welcome sight with the blinking lights and waiting valet, but once I stepped from the car and walked inside, I still felt a... More

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New Delhi, India
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Palmer House Hilton is a heritage hotel. What I loved was the old world charm it exudes. Love the wood carvings, old paintings and everything that takes you back to the Victorian era. Room was huge, bathroom was medium sized. We got a king sized bed that was extremely comfortable. Everything was impeccably clean. Staff were very professional. We ordered... More

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Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

The location is perfect - near everything we wanted to see during a first time visit downtown. The basic rooms are very small with a full-size bed - - fine for a couple that is exhausted after a day of sight seeing -- but no room to hang out in your room. There was no minibar or coffee maker in... More

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Contributor
17 reviews 17 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

Pros Hotel staff very nice and did a great job with my room. Nice deep pool. 8.5' Hotel very nice and historical. Room are clean Great location by Millenium park and Grant park Red line subway right outside Within a few blocks u can get on any subway train Cons Valet parking $72 Self Parking across street for $45 a... More

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Hotel Summarization (Beta)

What travelers say

  • Very nice(73)
  • Art Institute(69)
  • Great location(55)
  • Executive floor(30)
  • Millennium park(27)
  • Fitness center(19)
  • Double beds(18)
  • Executive level(16)
  • Room service(14)
  • State Street(13)

Additional Information about The Palmer House Hilton

Address: 17 East Monroe Street, Box 75845, Chicago, IL 60603
Phone Number:
Location: United States > Illinois > Chicago > The Loop
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Palmer House Hilton 4*
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Also Known As:
The Palmer House Hilton Hotel Chicago
Hilton Hotel Chicago
Hilton Hotel Palmer
Palmer House Chicago
Chicago Palmer House Hilton
Palmer House Hilton Chicago
Palmer Hilton House
Hilton Chicago
Chicago Hilton

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#22 Spa Hotel in Chicago #41 Luxury Hotel in Chicago #58 Family Hotel in Chicago #68 Romantic Hotel in Chicago #82 Business Hotel in Chicago
Hotel Class
Official Description (provided by the hotel)
North America’s most established hotel, the Palmer House Hilton first opened its doors in 1871 and has remained the place to "see and be seen" in downtown Chicago. We continue evolving to serve you with the latest conveniences and comforts in meetings, accommodations and dining - a hip and historic blend of modern nuances and Chicago cultural significance. Whether you’re holding a gala in the famed Empire Room or an intimate gathering in one of our hospitality suites, your event is sure to be a success. Here, you’ll be the host in the Chicago hotel that’s been the venue of choice for celebrities, politicians, and royalty for more than a century.When you come to the Palmer House Hilton, you don’t just stay here. You live here—even if it’s only for a night. That’s why all of our guest rooms and suites have just the right touches to make you feel right at home. You’ll sleep well on our Hilton Serenity Dream bed featuring a plush top mattress and crisp linens, lathering up with Peter Thomas Roth bath products, perceptual service and a full host of amenities to keeping you connected – from flat screen HD televisions, wired and wireless high-speed internet to alarm clocks with auxiliary ports, you’ll find everything you need to rest easy. Lockwood Restaurant, your Farm to Fork, AAA 4 Diamond destination open for breakfast, lunch and dinner as well as afternoon tea. The Lobby Bar at Lockwood is a favorite for locals and travelers alike for craft beers and craft cocktails with Palmer House private reserves and labels. Potter’s is the hip spot to enjoy a retro mix of perfectly poured libations and delectable light fare while reminiscing about the hotel’s history. The hotel is walking distance to the Blue Line and the Orange Line “L” stations for quick transport to O’Hare International Airport and Midway Airport, respectively. The Palmer House Hilton is steps to all the action along State Street including Macy’s, Nordstrom Rack, American Apparel, H&M, Block 37 Mall and the Chicago Theatre. The hotel is also a short walk to The Art Institute, Joffrey Ballet, Cadillac Theatre, Jeweler’s Row, Millennium Park, John G. Shedd Aquarium, Field Museum and Adler Planetarium. ... more   less 
Number of rooms
1640

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