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Hilton Garden Inn Chicago Downtown/Magnificent Mile

3.0 of 5 10 E. Grand Avenue, Chicago, IL 60611
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#42 of 169 Hotels in Chicago
1,066 Reviews 4 of 5 stars
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Certificate of Excellence 2014
Hilton Garden Inn Chicago Downtown/Magnificent Mile
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Hilton Garden Inn Chicago Downtown/Magnificent Mile
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1,066 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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missouri
Top Contributor
75 reviews 75 reviews
10 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed 1 week ago

all went well from check-in to check-out. clean, neat, all worked, friendly, professional, good information. location was great. would certainly stay there again. no problems at all. all service selected was provided.

Was this review helpful? Yes 3
Howard M, Director of Sales at Hilton Garden Inn Chicago Downtown/Magnificent Mile, responded to this review

Thank you for your comments and high praises regarding our service and hotel product! We greatly appreciate your business and look forward to the opportunity to serve you again soon. More

Glasgow, Scotland, United Kingdom
Contributor
18 reviews 18 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

Wonderfully located for shopping, sightseeing and downtown night life. The staff are excellent, very friendly and helpful. The rooms are big and luxurious. They're very clean and are pleasantly decorated. There's also a pool. I was here 1 night on a stop over on my way out of town on business and really enjoyed my stay and experience of Chicago.

Was this review helpful? Yes 2
Howard M, Director of Sales at Hilton Garden Inn Chicago Downtown/Magnificent Mile, responded to this review

Thank you for taking the time to share your comments with us on Trip Advisor. We appreciated hearing your positive comments and look forward to the opportunity to welcome you back again soon! More

Long Island, New York
Senior Contributor
22 reviews 22 reviews
10 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 1 week ago

Just stayed two nights on business. Enjoyed the hotel very much. Room was clean with extremely comfortable bed and pillows. Fairly quiet with little street noise. AC worked well. Webber Grill restaurant on ground level was great. They cook everything on charcoal. Ate at the bat. Very nice cocktails. Steak was perfect. Great location right above the Red Line subway... More

Was this review helpful? Yes 1
Howard M, Director of Sales at Hilton Garden Inn Chicago Downtown/Magnificent Mile, responded to this review

Thank you for your recent post on Trip Advisor regarding your recent stay experience with us. We appreciated your kind words and look forward to the opportunity to serve you again soon! More

Providence, Rhode Island
Contributor
20 reviews 20 reviews
4 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 1 week ago

Nice hotel located about three blocks off the magnificent mile in downtown chicago. If you are looking for a fancy lobby, lobby bar to enjoy a drink after work, or breakfast in the hotel, then you have picked the wrong place. They don't exist here. The bright side is you level and service you would expect from a hilton. Rooms... More

Was this review helpful? Yes
Howard M, Director of Sales at Hilton Garden Inn Chicago Downtown/Magnificent Mile, responded to this review

Thank you for taking the time to share your detailed and candid feedback regarding your recent stay experience with us. We appreciated your kind words regarding our level of service and central location. We are continuing to work towards improving our HVAC units to limit noise impact and hope to resolve this shortly! More

Dallas, Texas
Top Contributor
72 reviews 72 reviews
25 hotel reviews
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The gym doesn't open til 6a, so there isn't time for a good workout before work. Breakfast isn't until 630 and they wont tell you there is a Starbucks across the street when you ask if there is someplace to get breakfast before then. I called to ask. they said nothing opened til later. I googled Starbucks and found one... More

Was this review helpful? Yes
Howard M, Director of Sales at Hilton Garden Inn Chicago Downtown/Magnificent Mile, responded to this review

Thank you for your response. Based on the details of your stay it sounds as if you did not stay at the Hilton Garden Inn Chicago/Mag Mile, rather one of the other all suite hotel options here in the neighborhood. More

1 review
3 of 5 stars Reviewed 2 weeks ago

When we arrived at the hotel we were immediately disappointed because before booking our reservations we called to ensure that it was on the Magnificent mile. Although not very far, this hotel is one street over from the magnificent mile and charges the same rates as hotels on the mile. There is a Weber Grill attached to the hotel, therefore... More

Was this review helpful? Yes
Howard M, Director of Sales at Hilton Garden Inn Chicago Downtown/Magnificent Mile, responded to this review

Thank you for taking the time to post your comments with us on Trip Advisor. It was our pleasure to serve you and we look forward to seeing you again soon! More

California
1 review
3 of 5 stars Reviewed 2 weeks ago

My family and myself spent 2 nights at this hotel on Labor Day. The rate was great and being a HHonors member I was happy to stay at a Hilton branded hotel in Downtown Chicago. When we checked in, the front desk was helpful in giving us the rooms I preferred. I had booked 3 rooms and each family member... More

Was this review helpful? Yes
Howard M, Director of Sales at Hilton Garden Inn Chicago Downtown/Magnificent Mile, responded to this review

Thank you for taking the time to share your detailed and candid feedback with us. While we appreciated hearing your compliments regarding our staff and service your comments concerning cleanliness challenges were very alarming. We will be following up on this you can be certain. Thank you and we hope we have the opportunity to welcome you back again soon. More

Cumberland, Maryland
1 review
4 of 5 stars Reviewed 2 weeks ago

The hotel's location is perfect for visiting Chicago. Would have preferred a breakfast buffet as we were traveling with a 3 year old. Room air conditioner was very loud and we couldn't get the room maintained at a level temp. Lobby and room was very pleasant to look at and comfortable. Was the perfect place to stay for our daughter's... More

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Howard M, Director of Sales at Hilton Garden Inn Chicago Downtown/Magnificent Mile, responded to this review

Thank you for taking the time to share your feedback with us regarding your recent stay experience. We are glad that you enjoyed our hotel's central location and look forward to having the opportunity to serve you again! More

Senior Reviewer
7 reviews 7 reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Spent 4 nights here recently and it was great. Reasonable price and close to most major attractions and the magnificent mile. Literally steps from the train as well so easy access to Wrigley. There are a variety of restaurants close by and Rush Street is an easy walk.

Was this review helpful? Yes
Howard M, Director of Sales at Hilton Garden Inn Chicago Downtown/Magnificent Mile, responded to this review

Thank you for taking the time to share your feedback with us on Trip Advisor. We are glad that you enjoyed our hotel and central location. We look forward to serving you again soon! More

UK
Top Contributor
84 reviews 84 reviews
47 hotel reviews
67 helpful votes 67 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Recently stayed on our anniversary. The front desk agent who checked us in was simply wonderful. Very friendly and helpful. The hotel very generously provided a welcome amenity to aid our celebration. The room itself had a good view, but there were a couple of issues: - Bathroom door got stuck - AC was loud I reported these to reception,... More

Was this review helpful? Yes
Howard M, Director of Sales at Hilton Garden Inn Chicago Downtown/Magnificent Mile, responded to this review

Thank you for your recent post on Trip Advisor and for your kind words regarding our hotel and team members. It was our pleasure to serve you and we look forward to welcoming you back again soon. Happy Anniversary! More

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Additional Information about Hilton Garden Inn Chicago Downtown/Magnificent Mile

Address: 10 E. Grand Avenue, Chicago, IL 60611
Phone Number:
Location: United States > Illinois > Chicago
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Chicago Downtown/Magnificent Mile 3*
Number of rooms: 357
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Also Known As:
Hilton Garden Inn Chicago Downtown Magnificent Mile Hotel Chicago
Hilton Chicago

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