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Hilton Garden Inn Chicago Downtown/Magnificent Mile

3.0 of 5 10 E. Grand Avenue, Chicago, IL 60611
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Certificate of Excellence 2014
Hilton Garden Inn Chicago Downtown/Magnificent Mile
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Hilton Garden Inn Chicago Downtown/Magnificent Mile
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1,092 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Peoria, Illinois
Reviewer
4 reviews 4 reviews
4 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed yesterday NEW

I've stayed at this hotel many times in the past. Great locations (Grand & Illinois) Navy Pier is close. Trolley route will drop you right off at Pier. Hotel has done a great job renovating all their rooms. They have also renovated the workout and pool area. Workout rooms is big...lots of treadmills, full weights..etc. Weber Grill is in the... More

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Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

We had a city view room, and it was awesome! The room was surprisingly roomy given the hotel is downtown in the middle of everything. Lofted ceilings are definitely a plus! We took the subway from the airport, and had to change trains once. It was our first time taking the train, and around midnight, so I was a little... More

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Iowa City, United States
1 review
5 of 5 stars Reviewed 3 days ago NEW

You really cannot go wrong with staying at this hotel. The location is right in the center of things when visiting downtown Chicago. Very clean and felt very safe. We certainly will stay here again in the future.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
San Francisco, California
1 review
2 of 5 stars Reviewed 3 days ago NEW

I checked in last Wednesday for a 4 day 3 night stay. I was very surprised to learn this hotel had a 13th floor, which was where my room was located. The elevator is creepy, slow, and I did not feel safe. The shower and sink did not give hot water. I had to let the water run for 10-15... More

Was this review helpful? Yes
Jim L, General Manager at Hilton Garden Inn Chicago Downtown/Magnificent Mile, responded to this review

Thank you for your feedback and your candid comments. I regret that we did not live up to the service levels we should have during your trip here. I can understand how frustrating it must have been for you being in a strange city to get incorrect or insufficient information. We certainly take these items seriously and I will follow... More

South Haven, MI
Contributor
19 reviews 19 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I picked the Hilton Garden Inn for its location and the price. It was the day of the Chicago Marathon and some hotels were sold out or had higher than usual prices. The hotel delivered. What I didn’t expect is how nice it was staying there. From the friendly and helpful front desk people to the very comfortable room, it... More

Was this review helpful? Yes
Jim L, General Manager at Hilton Garden Inn Chicago Downtown/Magnificent Mile, responded to this review

Thank you for your comments! We hope you had great time here in the time you had available. We look forward to your next trip to Chicago and getting another chance to serve you. More

Columbus, Ohio
Top Contributor
238 reviews 238 reviews
32 hotel reviews
52 helpful votes 52 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Very convenient location. Room was very nice and had a microwave and refrig. Staff was friendly and helpful. A few blocks from great shopping and an easy cab ride to many great restaurants. Has self parking right next to hotel. Also offer valet parking.

Was this review helpful? Yes
Jim L, General Manager at Hilton Garden Inn Chicago Downtown/Magnificent Mile, responded to this review

Thank you very much for staying with us and for your kind words.We appreciate your comments on the staff and hotel. We look forward to having the opportunity to serve you again soon. More

West Virginia
Top Contributor
58 reviews 58 reviews
29 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed three nights in Late September/early October. Pleasant staff, nice and clean corner room with fridge and microwave. Comfortable bed and pillows. Good location. All in all a very nice stay and I would recommend this hotel.

Was this review helpful? Yes 2
Howard M, Director of Sales at Hilton Garden Inn Chicago Downtown/Magnificent Mile, responded to this review

Thank you for taking the time to share your comments with us regarding your recent 3 night stay. We appreciated your kind words and look forward to welcoming you back again soon! More

Cairns
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Stayed here in early October 2014 with my husband and grown daughter. This is a great Hilton hotel. Walking distance to just about everything on the mile. Fantastic doorman. Never had to wait for more than five minutes for a taxi and so many great places to eat close by. Definitely stay again.

Was this review helpful? Yes 1
Howard M, Director of Sales at Hilton Garden Inn Chicago Downtown/Magnificent Mile, responded to this review

Thank you for your recent post on Trip Advisor and for your kind words. We appreciated hearing your comments regarding our door staff and valet team members. We look forward to having the opportunity to serve you again soon. More

Tampa Florida
Contributor
16 reviews 16 reviews
16 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed 1 week ago

Magnificent hotel, reasonably priced, beautiful, spotless rooms, great staff, fabulous location, and great views! The Metra train station is located right outside it's doors, and it's a stone's throw away from Michigan Ave's shops. There are plenty of eateries nearby that will fit any budget. In addition, a great grocery store/pharmacy is located right across the street. I loved everything... More

Was this review helpful? Yes 1
Howard M, Director of Sales at Hilton Garden Inn Chicago Downtown/Magnificent Mile, responded to this review

Thank you for taking the time to share your comments with us and for your glowing remarks regarding our hotel! We will make sure that Keisha is also made aware of your compliments! More

1 review
4 of 5 stars Reviewed 1 week ago

My room was quiet and clean. Proximity to the Red Line was outstanding. The coffee maker didn't work and when I reported the problem, the coffee maker was immediately replaced - unfortunately with another one that didn't work. However, I'm confident that it also would have been replaced if I'd reported it.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Howard M, Director of Sales at Hilton Garden Inn Chicago Downtown/Magnificent Mile, responded to this review

Thank you for your recent post on Trip Advisor and for sharing your comments with us. We appreciated having the opportunity to serve you and look forward to welcoming you back again soon! More

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Additional Information about Hilton Garden Inn Chicago Downtown/Magnificent Mile

Address: 10 E. Grand Avenue, Chicago, IL 60611
Phone Number:
Location: United States > Illinois > Chicago
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Chicago Downtown/Magnificent Mile 3*
Number of rooms: 357
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Also Known As:
Hilton Garden Inn Chicago Downtown Magnificent Mile Hotel Chicago
Hilton Chicago

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