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Hilton Garden Inn Chicago Downtown/Magnificent Mile

3.0 of 5 10 E. Grand Avenue, Chicago, IL 60611
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Certificate of Excellence 2014
Hilton Garden Inn Chicago Downtown/Magnificent Mile
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Hilton Garden Inn Chicago Downtown/Magnificent Mile
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1,123 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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austin, tx
Top Contributor
73 reviews 73 reviews
23 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We went to Chicago to celebrate my husband birthday as recommended by my son who visited in a past summer. In fact, my son stayed at Palomar but he told me Garden Inn seemed to be nice too. I looked at the location and found out it was very close to CTA. I was glad I chose this location because... More

Was this review helpful? Yes
Jim L, General Manager at Hilton Garden Inn Chicago Downtown/Magnificent Mile, responded to this review

Happy Birthday again to your husband. We appreciate the opportunity to be able to make someones special day a little more so whenever we can. We are glad that the hotels location, amenities, and service were to your liking and hope to get a chance to serve you again whether or not it is a special occasion. More

Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

Was here for two day business trip. It was tough to initially find with GPS but finally located. I was shocked with the Valet fee of $61 a night but this is the nature of the beast with Center City Chicago parking. Hotel staff was professional and pleasant. The rooms were very nice, clean, and nothing adverse to report. Excellent... More

Was this review helpful? Yes
Jim L, General Manager at Hilton Garden Inn Chicago Downtown/Magnificent Mile, responded to this review

Thank you for your comments regarding our hotel and staff. I can understand your frustration with the sounds of the city that can invade the night. I am glad you were able to get earplugs and when you return to stay with us again just ask at the desk and we can give you another pair as we do provide... More

Tampa, Florida
Top Contributor
230 reviews 230 reviews
12 hotel reviews
65 helpful votes 65 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We actually stayed here by accident - our original hotel was overbooked and they put us up here. It is a great location right downtown and is really centrally located to great restaurants and shops. It's not far from Michigan Ave other sights. The hotel it's self is very well appointed, although the bed sheets were a little scrathcier than... More

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Jim L, General Manager at Hilton Garden Inn Chicago Downtown/Magnificent Mile, responded to this review

We are glad we were able to have you stay with us though we were not your original choice. We are even more pleased that you would come back to stay with us again. It was our pleasure to serve you and we look forward to doing so again soon. More

Napoli, Italia
Reviewer
4 reviews 4 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Seconf time we stay at this hotel. Outstanding welcome and concierge for every type of request and assistance. The room is quiet, big and provided with a modern coffee-machine, micro-oven and empty refrigerator, so you can organize easily your breakfast in the room. Cleaness and quiet are optimal. We will be back again.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
Raleigh, North Carolina
2 reviews
5 of 5 stars Reviewed 1 week ago

As comfortable as a regular Hilton, but it was nice to have a microwave and fridge in the room. Great location. 2 blocks from Mag Mile. Safe area. Nice people. We stayed 2 nights and the parking charge was $120! Unreal. Most people downtown don't need a car, but we were mid-trip. Lobby is small, so there isn't a long... More

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Jim L, General Manager at Hilton Garden Inn Chicago Downtown/Magnificent Mile, responded to this review

Thanks you for your feedback and choosing our hotel on your trip to Chicago. We are very happy you found the hotel to your liking and that we were a good value for your points. I understand your disappointment in the parking rates in downtown Chicago as they are high and we can unfortunately do nothing to change that. You... More

New Berlin, Wisconsin
Senior Contributor
31 reviews 31 reviews
3 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 1 week ago

We love our Hilton hotels, so without a doubt knew we could stay here without problems. We typically stay at the Doubletree, but think we have a new favorite in downtown Chicago. Talk about prime location, this is it. The customer service was great, clean rooms, mold-free shower tile and comfortable bed. Overall a great experience.

Was this review helpful? Yes
Jim L, General Manager at Hilton Garden Inn Chicago Downtown/Magnificent Mile, responded to this review

Thank you for your very kind comments. We are happy to be your new favorite hotel in the city and look forward to continuing to earn your loyalty. Thank you again for staying with us. More

Vernon Hills, Illinois
Top Contributor
124 reviews 124 reviews
17 hotel reviews
70 helpful votes 70 helpful votes
4 of 5 stars Reviewed 1 week ago

You can't beat this hotel for the points mentioned above. When we stay in the city around the Gold Coast area, we compare price, packages, parking and breakfast options at the Marriott Hotel on Michigan Avenue, the Marriott Courtyard a few blocks away and the nearby Sheraton Four Points. You won't go wrong with any if the above but for... More

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Jim L, General Manager at Hilton Garden Inn Chicago Downtown/Magnificent Mile, responded to this review

Thank you for your kind words and feedback on your stay here. While we are glad that you find our hotel meets your needs and will return, I am disappointed to see the challenges you faced at check in with your reservation. We strive to make every guests check in a seamless pleasant experience but obviously failed this time and... More

Warwick
Contributor
11 reviews 11 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

Great location, service and restaurant. Rooms are adequate and service is very attentive. Good value for money. Stayed here for business / conference (at another venue). The room was fine, we really liked the small fridge and microwave oven in the room.

Was this review helpful? Yes
Jim L, General Manager at Hilton Garden Inn Chicago Downtown/Magnificent Mile, responded to this review

Thank you for your comments and feedback. Glad to see you enjoyed your time here. I see you were here on business at a convention. Hopefully you will be able to visit again and have some leisure time to spend here in the area. More

atlanta ga
Top Contributor
106 reviews 106 reviews
102 hotel reviews
150 helpful votes 150 helpful votes
4 of 5 stars Reviewed 1 week ago

Second time stay at this particular property. Nice location. lots of restaurants and shopping on all 4 corners of the hotel. Hotel itself is very nice and clean. Rooms are good size for downtown rooms. Room also felt fresh and clean. Comfortable beds, good pillows, Great views of downtown. Very nice gym with free weights, cable racks, and lots of... More

Was this review helpful? Yes
Jim L, General Manager at Hilton Garden Inn Chicago Downtown/Magnificent Mile, responded to this review

We are glad you enjoyed your stay with us and all that our hotel and the area have to offer. Please come visit us again soon, we look forward to serving you again. More

Melbourne, Australia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Great hotel: spacious room, incredibly comfortable mattress, pillows and sheets as well as friendly, welcoming staff. A great hotel restaurant and plenty more within walking distance. Best of all, microwave oven and refrigerator in room.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
Jim L, General Manager at Hilton Garden Inn Chicago Downtown/Magnificent Mile, responded to this review

We are very glad you enjoyed your stay with us and that our accommodations and location were everything you expected. We believe the mini fridge and microwave are a great amenity as well and can be very beneficial during your stay. Thank you again for staying with us and we hope to serve you again soon. More

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Additional Information about Hilton Garden Inn Chicago Downtown/Magnificent Mile

Address: 10 E. Grand Avenue, Chicago, IL 60611
Phone Number:
Location: United States > Illinois > Chicago
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Chicago Downtown/Magnificent Mile 3*
Number of rooms: 357
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Also Known As:
Hilton Garden Inn Chicago Downtown Magnificent Mile Hotel Chicago
Hilton Chicago

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