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Chicago South Loop Hotel

3.0 of 5 11 West 26th Street, and W 26th St, Chicago, IL 60616
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Chicago South Loop Hotel
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Chicago South Loop Hotel
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699 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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New Albany, Indiana, United States
1 review
1 of 5 stars Reviewed 5 days ago NEW

I trained for 18 months and spent thousands of dollars to run the Chicago Marathon. This Hotel booked a party the night before the race on the first floor directly below my room. This party had a DJ the played extremely loud music and he was screaming on the mic from 11pm till 3am. We tried over and over to... More

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Thunder Bay, Canada
Contributor
12 reviews 12 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

When we checked in the staff was friendly, helpful and polite. We got to our room upstairs and we were really surprised with the size of the room. The beds were clean and comfortable but the carpet was really dirty, stains all over. There was a fridge in the room which was really helpful for our drinks and leftovers. The... More

Was this review helpful? Yes 1
Tk K, Manager at Chicago South Loop Hotel, responded to this review

Greetings Melissa T, Thank you for taking the time to review our property. I am glad you found our staff friendly and polite and enjoyed our spacious rooms. I apologize for the inconvenience our lift and parking may have caused you. Your comments did not go unnoticed and will be addressed. Thank you for sharing. More

Istanbul, Turkey
Senior Contributor
38 reviews 38 reviews
18 hotel reviews
39 helpful votes 39 helpful votes
2 of 5 stars Reviewed 1 week ago

South side of Chicago was dangerous, we unfortunately learnt it... There is a bus stop in front of the hotel but bus is not safe...there was bloody shirt on seat.... Reception staff are rude, room was really big and clean enough but air condition system was working too loudly..

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Tk K, Manager at Chicago South Loop Hotel, responded to this review

Greetings Ddionysos, Thank you for taking the time to review our property. I am glad you appreciated our spacious rooms, but disappointed you felt our location was dangerous. The problem you had with the public transportation is not a reflection of our hotel. I apologize for the front desk staff not being friendly. This matter will be addressed. Thank you... More

Waterville Valley, New Hampshire
Top Contributor
98 reviews 98 reviews
28 hotel reviews
128 helpful votes 128 helpful votes
2 of 5 stars Reviewed 1 week ago

Rarely have I been negatively surprised when I arrived after reading hotel reviews on TripAdvisor, but this is one of those times. Not sure if other people were in a different, nicer part of the building, but I doubt it. The South Chicago Loop Hotel, which we booked through Hotwire for a reasonable rate, is a dump. The lobby is... More

Was this review helpful? Yes 1
Tk K, Manager at Chicago South Loop Hotel, responded to this review

Greetings DrewKnightWV, Thank you for offering your feedback regarding your experience with us. I apologize for the inconvenience our decor and housekeeping caused you. I assure you this is not our norm. Your comments will be addressed. Thank you for bringing this to our attention. More

Medicine Hat, Canada
2 reviews
4 of 5 stars Reviewed 2 weeks ago

We stayed for 5 nights in Aug. so thought our price was quite reasonable, were there to watch baseball so was close by and cheap by cab. Only downfall was no places to eat that were close by, only the hotel, the bar food was good, only a small area for a quick breakfast. Room size was great, had to... More

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Tk K, Manager at Chicago South Loop Hotel, responded to this review

Greetings loveIreland403, Thank you for taking the time to review our hotel! I am glad you enjoyed our spacious rooms and price point. We are in an industrial area without a lot of restaurants nearby. However, a five minute taxi ride will take you to many options. I hope you enjoyed your ball game and we look forward to your... More

East Troy, Wisconsin
1 review
3 of 5 stars Reviewed 3 weeks ago

For the price you really should get more. $250 for a night stay rooms are average, could use some updating. Service for breakfast is terrible would not recommend eating there. I would advise going elsewhere to eat. Also, the Bears game shuttle is a rip off. They initially told us $5 per person round trip and they would drop us... More

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Tk K, Manager at Chicago South Loop Hotel, responded to this review

Greetings Ryan S., Thank you for taking the time to review our property. I apologize for the inconvenience our restaurant and shuttle service caused you. Though the restaurant is independently operated and the shuttle driver is an independent contractor, we will let them know of your concerns. Thank you for bringing this to our attention. More

Portland, Oregon
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 of 5 stars Reviewed 3 weeks ago

Whenever you came in from outside, there was an over powering smell of cleaner/chemicals. We couldn't quite put our finger on it. The buffet breakfast is not worth it. You would be better off going to McDonald's. We asked for an extra blanket and towels but had to call the outside line to get a response. The room phone could... More

Was this review helpful? Yes
Tk K, Manager at Chicago South Loop Hotel, responded to this review

Greetings Marlo S, Thank you for reviewing our property. I apologize for the inconvenience our chemicals caused you. Thank you for bringing the difficulties you experienced with our phone and buffet to our attention. It is guest feedback like yours that helps us to improve the service we provide our guests. More

Mesa AZ
Senior Contributor
23 reviews 23 reviews
15 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This hotel was basic - no frills - but nice. My only true complaint was that the lobby smells really strong - like some kind of disinfectant or cleaning product. Really bothered me but my business companions did not seem to be bothered. The rooms are large, the beds are comfortable (that is KEY for me). The bathrooms are a... More

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Tk K, Manager at Chicago South Loop Hotel, responded to this review

Greetings AZspitfire, Thank you for sharing your thoughts about our hotel. I apologize for the inconvenience our chemicals left you. Thank you for bringing this to our attention. I am glad you enjoyed our spacious rooms, Ken (our shuttle driver) and our staff. Thanks for sharing! More

Indianapolis, Indiana
1 review
4 of 5 stars Reviewed 4 weeks ago

The South Loop was absolutely great! The service was friendly and quick to get us anything we needed. The bath tub was huge and perfect for relaxing, and the beds were very comfortable. The hotel seemed to be very up to date with almost everything. The only thing that seemed "not new" were the carpets, and they definitely need replaced.... More

Was this review helpful? Yes
Tk K, Manager at Chicago South Loop Hotel, responded to this review

Greetings Tessa R, Thank you for taking the time to review our property and giving us a four star rating! I am delighted you enjoyed everything from our friendly service to our comfortable beds. We hope you choose our hotel for your next visit to Chicago! More

Saint Paul, Minnesota, United States
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

Pulling up in the neighborhood friday was eerie especially with all the cop cars zipping by with their lights on. When we checked in, the front desk person looked like he rather be anywhere else but there. He did not smile, welcome us, or give us any reason to be happy to be checking in. When we got to our... More

Was this review helpful? Yes 1
Diana G, Manager at Chicago South Loop Hotel, responded to this review

Good Afternoon Andrew, Our General Manager has been trying to contact you with the number you provided us with. We have located your medication after inspecting the room. We would like to get this back to you please contact us as soon as possible. Please ask for a manager as it is in a secure location. Thank you for the... More

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Additional Information about Chicago South Loop Hotel

Address: 11 West 26th Street, and W 26th St, Chicago, IL 60616
Location: United States > Illinois > Chicago
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Chicago South Loop Hotel 3*
Number of rooms: 232
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Hotel Style
#8 Best Value Hotel in Chicago #26 Spa Hotel in Chicago #81 Business Hotel in Chicago

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