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Chicago South Loop Hotel

Hotel website
11 West 26th Street, and W 26th St, Chicago, IL 60616
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Chicago South Loop Hotel
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858 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Holmen, Wisconsin
1 review
1 of 5 stars Reviewed yesterday NEW

My husband and son went to a sporting event and I booked a room at the Chicago South Loop Hotel. When they arrived to check in (keep in mind I pre-paid for the room) the hotel stated they did not have their room since they overbooked. It was 11:30pm and now they had no where to stay. The staff was... More 

Was this review helpful? Yes
New York City, New York
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed yesterday NEW

We arrived at the hotel at 4pm and was told that we could not check in because there were no rooms available! Waited about half an hour along with other guests before we were given a room. The room itself was huge and clean and so was the bathroom. Staff was not the friendliest. Located in a good area and... More 

Was this review helpful? Yes
Tk K, Manager at Chicago South Loop Hotel, responded to this review

Greetings skboodram, Thank you for your review. I am disappointed to hear a room was not available for you at 4pm, when our checkin time is at 3pm. I assure you this is not our norm and apologize for any inconvenience this may have caused you. I am glad to hear you found your room spacious and clean. Our staff... More 

Bowler, Wisconsin
Level Contributor
16 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW

This hotel is located very close to McCormick Convention Center; large rooms, comfortable beds and a great price. Free WiFi, free parking and a secure building. They have a lounge and small deli type restaurant on site. Good prices on food and drinks!

Was this review helpful? Yes
Tk K, Manager at Chicago South Loop Hotel, responded to this review

Greetings Roberta C, Thank you for taking the time to review our property. I am glad to hear you enjoyed our close proximity to McCormick Place convention center and found our spacious rooms and complimentary wifi and parking of great value. We appreciate your sharing your thoughts and hope you come back again. More 

Pittsburgh, Pennsylvania
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed 5 days ago NEW

I got a great rate during a very busy holiday weekend! The staff was the best part lf the experience. The room was large and the bed, extremely comfy. Great shower, deep bathtub for soaking. Nice to have the bar/restaurant/breakfast place onsite as there is not much nearby in the neighborhood. The bus stops right across the street so getting... More 

Was this review helpful? Yes
Tk K, Manager at Chicago South Loop Hotel, responded to this review

Greetings Kathleen K, Thank you for the five star review. We appreciate it! I am so happy to hear you had a wonderful experience with us and hope you enjoyed your holiday weekend. Should your travels bring you back to Chicago, we hope you stay with us again. More 

Xenia, Ohio
1 of 5 stars Reviewed 5 days ago NEW

starWe stayed here July 24-26. The deadbolt on our room wouldn't lock and when we called the front desk they told us the matinence guy would be in in the morning... Not acceptable which my husband had to repeat several times, the person on the phone said there were not any other rooms available so we asked for a manager.... More 

Was this review helpful? Yes
Tk K, Manager at Chicago South Loop Hotel, responded to this review

Greetings loriz937, Thank you for taking the time to review our hotel regarding your recent experience with us. I apologize for the inconvenience you had with our staff and maintenance issues. I assure you this is not our norm, as our staff regularly receives accolades regarding their customer service. We appreciate your bringing your maintenance issues to light. Guest feedback... More 

Kewaunee, Wisconsin
Level Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

My fiancé and I recently stayed at the South Loop Hotel while we were in town to see Taylor Swift. The hotel was close to Solider Field (which was where the concert was) so it was very convenient for us. We are both from Wisconsin and had never been to Chicago before. The staff was wonderful when we checked in,... More 

Was this review helpful? Yes
Tk K, Manager at Chicago South Loop Hotel, responded to this review

Greetings LischkaFamily, Thank you for taking the time to review our property. I am delighted to hear you enjoyed everything from our friendly staff to our spacious accommodations. Hopefully, you enjoyed the concert and will visit us again. Make sure to let your friends and family know about us. We appreciate the five stars! More 

Level Contributor
4 reviews
3 of 5 stars Reviewed 5 days ago NEW

The hotel itself was very nice. Clean, pretty. On Friday July 24, the two ladies working at the front desk were extremely rude. We had a lot of trouble with our roommates and we just wanted to make sure we were fairly splitting the hotel. They wouldn't disclose any information to us, but on Thursday we were told the room... More 

Was this review helpful? Yes
Tk K, Manager at Chicago South Loop Hotel, responded to this review

Greetings Jordan B, Thank you for your review. Like many hotels, we only discuss billing issues with the registered guest. If a registered guest does not want our hotel staff disclosing rates or other incidental charges, we must honour their wishes, even if the inquiring party is occupying the room. I apologize if you felt our staff was rude. We... More 

Bristol, United Kingdom
1 review
5 of 5 stars Reviewed 5 days ago NEW

I stayed there for four nights in July 2015. The room was very spacious, the bed was very good and the facilities were great. I liked the small coffee machine in the room and the coffee as well. I would like to stay there for my family visit in future.

Was this review helpful? Yes
Tk K, Manager at Chicago South Loop Hotel, responded to this review

Greetings CG, Thank you for the five star review! We truly appreciate it. I am delighted to hear you enjoyed our spacious rooms and found our beds comfortable. Whenever you return to Chicago, we hope you choose our hotel again. More 

Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 1 week ago

We recently stayed at the South Loop Hotel for 2 nights in July. We got a great deal on hotwire and we were very happy with our stay. The hotel is in great shape, there are 2 large parking lots with attendants on duty at night. The lobby is nice with big comfy chairs and the front desk staff is... More 

Was this review helpful? Yes
Tk K, Manager at Chicago South Loop Hotel, responded to this review

Greetings Stephen S, Thank you for taking the time to review our property. It seems like everything from our complimentary parking to our staff suited your needs. Should your travels bring you back to Chicago, we would love to host you again. Thank you for your feedback. More 

Goshen, Indiana
5 of 5 stars Reviewed 1 week ago

We stayed for the weekend and was so impressed with the whole experience! The front staff were amazingly helpful, with a shuttle-bus to Soldier field for the Taylor Swift concert! The room was very clean & spacious. The people that run the Food Boutique were so friendly and the food was AMAZING! I would recommend this hotel to anyone.

Was this review helpful? Yes
Tk K, Manager at Chicago South Loop Hotel, responded to this review

Greetings Niki T, Thank you for the five star review! It is wonderful to hear you enjoyed our staff, shuttle service and spacious rooms. I hope you enjoyed the Taylor Swift concert and we look forward to your next visit with us. More 

Hotel Review Summarization

What travelers say

  • FREE parking(18)
  • Mccormick Place(9)
  • Bus stop(6)
  • Would definitely stay(4)
  • Good value(3)
  • Business center(3)
  • China town(3)
  • Navy pier(3)
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