My family (4 adults + a 1-year-old) stayed here for 3 nights the week between Christmas and New Year's Eve. I pushed for this hotel since I had stayed at (and loved) the adjoining Residence Inn a couple of years ago with friends and loved it...however, our room at Springhill Suites seemed a bit inferior and was cramped for us.... More

We really liked staying here. It was a good location proximate to restaurants. We spent time in the lobby by the fireplace reading, and they had tea and coffee and hot chocolate. The rooms were nice and the beds comfortable, and the fitness center had everything you need. There is a garage next door and the parking card and payment... More

My husband and I stayed here for a night out on Dec. 29th. Requested and received a room on a high floor, with a nice view of the city. We stayed in a studio suite, which was perfect for our needs. The staff was very friendly and helpful, but I'm not sure how we would have received our luggage if... More

I was in town with several other people for New Years week-end. We had a total of three rooms (two were side-by-side per our request) and everything was great. The staff was very friendly, the service was good, the River North location is great, and they had a good complimentary breakfast. We all liked the place and would definitely stay... More

We were very impressed. We stayed from Dec 29-Jan1. The lobby was great, very large, with lots of couches, tables, some televisions, --great for just hanging out, gathering with friends, etc. There's even a Wii in the lobby, too. We also enjoyed the rooms. We were up high, and had a great view of the city. The hotel is 27... More

Just did a mini-vacation with our adult kids staying at Springhill Suites. We had 3 rooms in our reservation, we requested (and received) the rooms near one another on a high floor. Rooms are very adequate for a downtown location. The staff was friendly, the breakfasts are what you'd expect (a variety of cold cereals, a waffle maker, muffins, etc.).... More

A very good friend of mine chose this hotel to stay at from Dec 28-Jan 1st and overall, we were very satisfied and would return. Pros: The staff were always very friendly. The breakfast hostess was VERY approachable and helpful to everyone - despite the crowds. She was even VERY courteous even when a little boy was outright being rude... More

Stayed two nights with family between Christmas and New Years. Had 2 rooms reserved, but only one was ready at check-in; other was not ready until 5 PM. Not a big deal for us, and front desk staff was very friendly and helpful despite crush of guests all arriving at around the same time (hotel was full). Very good location;... More

Overall experience at this hotel was nice. On the positive side, great location, clean rooms, pleasant and helpful staff (with one exception), nice continental breakfast which was well stocked. On the negative side, I requested early check-in, but did not arrive until 4:15pm (check in time began at 3pm). My room was not ready and the excuse given to me... More