The location of this hotel is fantastic. We arrived around 1pm and were told our room was ready and we could check in early. We were on the 16th floor on the west or back side of the hotel. The view wasn't great but we didn't plan on being in the room much anyway. Unfortunately we discovered later that night...
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Jmon_10-
Thank you for your recent stay! We are so happy that our staff was able to take a few potentially negative situations and turn them into positive ones! We are so lucky to have Denise and the rest
of our housekeepers to make sure we uphold our goals of cleanliness (and friendliness of course) so your stay can be...
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The room was very nice & spacious, but quite noisy if you're at the back of the hotel where there are some popular late night spots hopping on weekends. There are elevator problems - only two elevators on each side meant long lines & lots of stair walking. Management sent an email after the fact stating elevators were malfunctioning that...
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FlamingoChuck-
Thank you for the feedback about your recent stay! It is true, we do have some "superwomen" at our front desk who can do it all, but as we are approaching summer
we have been preparing for the busier time in Chicago with some new additions to the front desk staff. That way, we can continue to ensure that...
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My daughter and i visited Chicago to see the city and go to a couple of cubs games from 8 May -13 May and were using reward points. i will do a pros and cons for this stay:
PROS-
1. early checkin- big thumbs up to be able to drop bags off and not worry about coming back later to...
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michaelvirginiabeach-
Thank you for your recent stay, and for providing your feedback into such a well structured format- it is easy to see what expectations were
exceeded and what we need to improve upon in our guests eyes!
We are so glad you were able to take advantage of the early check in, leave your bags, and go to explore...
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The location is excellent, although if you are on a lower floor you may hear the music from nearby clubs. No views on lower floors either. The breakfast is fine and there was plenty of space to handle what is a good sized hotel. Note that renovations will start soon that will seriousy compromise this plus as they close most...
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writerteacher001-
Thank you for your recent stay! We are very pleased to hear our staff was being friendly and accommodating, and
even helping you explore our wonderful city. We have recently had some new additions to the team from all over the world,
and they have been working dilligently with our more seasoned staff on becoming Chicago experts as well!...
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What a wonderful stay at Springhill Suites! Everyone was so pleasant, helpful and friendly! The room was very clean and very comfortable. Great room for 5 of us~We were suprised at how much and how good the breakfast bar was, and the staff there were great also. Very close to downtown, buses and trains, restaurants and bars. Whatever question we...
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Lucky156-
We are so pleased you enjoyed your stay at our property! We always aim to make our guests feel at home, and we have wonderful ambassadors like Conrad to help us in that way. It is wonderful you were able to take advantage of the location benefits, and we hope to see you on your next trip to Chicago!...
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Stayed at the Springhill Suites from May 3-6, 2012. At first, I was in a nice room on the 10th floor. I noticed that there was a lot of street noise, including fire and ambulance sirens from the nearby fire station. After consulting reviews here, I saw other guests had reported similar noise issues and checked with the front desk...
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BriHud-
Thank you for your post, we appreciate the feedback! It is so nice to hear Asia was able to take care of you and make your stay more pleasant. It sounds like you were able to take advantage of some of our amenities, and you are correct, you can’t beat a view like that while in the exercise room!...
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We had stayed at a Springhill suits before and really liked it so we decided on doing the same when we visited Chicago for a 4 day trip. The service was excellent. The moment we arrived Andre checked us in and booked us tickets for the Architecture river boat cruise right at the hotel. It made things very easy for...
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Char-Doug-
Thank you for your loyalty to our property! We are so glad to hear that we were able to make things more pleasant during your stay, and Andre is a great help at assisting with that! I love the architectural tour, it is a great way to explore the city (weather permitting), and it is nice you were able...
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Our conference was next door at the Westin River North but we chose to stay at the SpringHill once again. The refrigerator and the microwave in the room was great...we ordered Chinese twice during our 5 night stay (saves on the budget, you know) and were able to enjoy it on the alternate nights by taking advantage of our kitchenette....
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Chazmassey-
Thank you for the positive feedback, and your loyalty as a platinum member of course! It is nice that the rates were so reasonably priced for you (can be the difference between one vs. two nights of Chinese food, after all!) The kitchens are definitely a perk, especially if you are a business traveler it can provide for more...
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This hotel is a combination Residence Inn and SpringHill Suites. Nice common area and good breakfast. Workout room has a good view at the top with modern machines (even provide disposable headphones). Rooms are laid out well - very functional. Great location that is walking distance to many business locations and restaurants. About a mile to the lakeshore trail for...
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Tonykeck-
We appreciate you choosing to stay at our property! For those who enjoy a more active lifestyle, it is definitely nice to have a work out room that is not on a lower level, so you can take in the beautiful skyline! The lakefront is a perfect running path on a nice day, and it is wonderful you took...
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Stayed the weekend. The staff was efficient , room clean and price fair. The exercise room and the pool are nice. The hotel is in the middle of everything. Everything you want ot do is in walking distance.
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Delmov-
Thank you for choosing to stay with us this weekend! We are glad you
were able to walk around the city (and the weather held up for you). Sounds
like you were able to enjoy the benefit of our location, and the view from the
pool is always nice too! We appreciate you taking time to comment about your...
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