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All 169 Chicago hotels

Springhill Suites Chicago Downtown / River North

410 North Dearborn Street, Chicago, IL 60654
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Ranked #71 of 169 hotels in Chicago
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A recent review
4 of 5 stars reviewed yesterday
breakfastfor2 Montreal, Canada
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551 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (124)
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English first
Montreal, Canada
Senior Contributor
31 reviews 31 reviews
14 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed yesterday NEW

Overall good location and great welcoming staff. We were 3 adults in a bright and roomy corner room, upper floors. Very nice for 3 friends traveling together and wanting to have their own beds (2 doubles + 1 sofa bed). Jacuzzi and pool are common to Springhill and Residence Inn, but were never too crowded. Too bad you cannot access... More

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Kristiansand, Norway
Contributor
11 reviews 11 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW

We were traveling from Norway, and booker this hotel in advance in Chicago. Great area, with lots of restaurants nearby! Just a short walk down to the river, and close to everything. The rooms were spacious and clean. I would recomend a room as high as possible, the view is amazing. I would recomend this Hotel i Chicago!

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RIMARRIOTT410, Manager at Springhill Suites Chicago Downtown / River North, responded to this review

Thank you so much for this really nice 4-Star review! I am so glad you enjoyed your stay here for your vacation. Thank you again and we truly hope to have you visit us again the next time you are in the city! Sincerely, Dan Harwood AGM More

Madison, Wisconsin
Contributor
16 reviews 16 reviews
13 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

I've stayed here before, and this second visit was another excellent one. Higher floors have virtually no street noise, and the views are fantastic. The room was clean and modern, with a separate sink, plus a fridge and a microwave. Free wi-fi. And you're right in the heart of River North. The breakfast area was crowded during this stay, but... More

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RIMARRIOTT410, Manager at Springhill Suites Chicago Downtown / River North, responded to this review

Thank you so much for the 5-Star review! I am so glad you enjoyed your stay and truly look forward to your next visit to DT Chicago! Regards, Dan Harwood AGM More

Montgomery, IL
Senior Contributor
24 reviews 24 reviews
13 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 1 week ago

My family stayed 2 nights in this property for a getaway weekend. The convenience starts with the parking garage being attached to the property. Easy access to the hotel through a pedestrian walkway. Once you reach the lobby, there is actually 2 separate lobbies for 2 Marriott hotels in the same building. Springhill Suites is to the left and the... More

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RIMARRIOTT410, Manager at Springhill Suites Chicago Downtown / River North, responded to this review

Thank you so much for this "perfect", 5-Star review! I am so glad you enjoyed your stay here. We truly hope to have you back the next time you are visiting our great city! Thank you, Dan Harwood AGM More

Chicago, Illinois
1 review
4 of 5 stars Reviewed 1 week ago via mobile

The staff during breakfast were very friendly and extremely helpful especially Grace who attended to our every needs. I recommend this hotel for the staff. The building was a bit old particularly the slow bath tub drain.

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RIMARRIOTT410, Manager at Springhill Suites Chicago Downtown / River North, responded to this review

Thank you so much for the 4-Star review! I'm glad you enjoyed our great staff that works here. I do apologize the drain was slow. We keep an engineer on site 24/7, so if you ever need anything corrected in your room, please feel free to call the front desk . We want to make sure you have a great... More

Toledo, Ohio
1 review
1 of 5 stars Reviewed 1 week ago

My family and I stayed the night here on July 12, 2014 for my sister's bachelorette party. HAD A TERRIBLE EXPERIENCE!! During check-out on Sunday, July 13th, the front desk clerk made a HUGE mistake and over-charged by card by over $700.00 in 3 separate charges. At first - the manager was nice to contact my bank and speak with... More

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RIMARRIOTT410, Manager at Springhill Suites Chicago Downtown / River North, responded to this review

Thank you very much for sharing your experience of your stay at our hotel. I am terribly sorry you encountered an issue on your account. I know that this can be very upsetting and I can assure you that our hotel did everything we could to assist you on this issue. I certainly do not believe we provided "terrible customer... More

Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

If looking for a suite-type room, get something closer to Michigan Ave. The room was nice, but the food not that great, the pool was very dirty, hot tub was also dirty, and for the price I would have liked to be a few blocks closer to Michigan Ave and Navy Pier. I'll try somewhere else next time in Chicago.

Was this review helpful? Yes
RIMARRIOTT410, Manager at Springhill Suites Chicago Downtown / River North, responded to this review

Thank you for choosing our hotel for your stay. I'm very sorry the pool area was very dirty during your stay. Unfortunately the pool was constantly used during our Lollapalooza weekend and saw hundreds and hundreds of guests constantly using it. I can assure you I have addressed this with our Chief Engineer and Director of Services to improve the... More

Canton ohio
1 review
3 of 5 stars Reviewed 2 weeks ago via mobile

We were excited to stay after reading other reviews...the complimentary breakfast was very nice but the pool area was filthy! Used bandades and clumps of hair everywhere (I almost threw up in my mouth) also the pool and hot tub ( which was equally as dirty you could see a dirt ring and around it, there was more hair inside... More

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RIMARRIOTT410, Manager at Springhill Suites Chicago Downtown / River North, responded to this review

i'm very sorry you feel there are better options than our hotel. The complimentary breakfast is a brand standard for the Residence Inn. I'm sorry you did not feel it was great. I am very sorry if the pool and hot tub was during for your stay. Our staff does its best to keep these areas clean at all times,... More

Novi, Michigan
Senior Reviewer
6 reviews 6 reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 2 weeks ago via mobile

I came to this hotel to celebrate my 41th birthday with my wife and kids because of the good reviews I read here. I wonder if these are all true. The reasons: 1) walls in room 1418 are dirty, with patches of paint or repairs 2) bathroom door doesn't close appropriately 3) sofa bed mattress does not provide enough support... More

Was this review helpful? Yes 1
RIMARRIOTT410, Manager at Springhill Suites Chicago Downtown / River North, responded to this review

At the SpringHill Suites, we truly appreciate you choosing our hotel and reading some of our wonderful reviews! We take great pride in our service and in our hotel. I have forwarded your comments to our department leads to address any issues that can be corrected to ensure you have a wonderful 41st birthday experience. Please feel free to let... More

Highlands Ranch, Colorado
Contributor
11 reviews 11 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed here with our 3 children during a recent trip. It had clean spacious rooms, a great breakfast downstairs every morning, and a convenient location. We picked up the trolley to Navy Pier a few blocks away and walked to "the bean" as well. Very friendly staff that were also helpful in answering questions. Would stay here again.

Was this review helpful? Yes 2
RIMARRIOTT410, Manager at Springhill Suites Chicago Downtown / River North, responded to this review

I'm so glad to hear you and the kids had an enjoyable stay with us! We truly appreciate you choosing our hotel to have a family trip and we hope to get you back the next time you are in DT Chicago! Regards, Dan Harwood AGM More

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Additional Information about Springhill Suites Chicago Downtown / River North

Address: 410 North Dearborn Street, Chicago, IL 60654
Phone Number:
Location: United States > Illinois > Chicago
Price Range (Based on Average Rates): $$
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Also Known As:
Springhill Suites Chicago Downtown / River North Hotel Chicago

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Suites Swimming Pool
Hotel Style
#11 Best Value Hotel in Chicago #24 Green Hotel in Chicago #62 Family Hotel in Chicago #71 Romantic Hotel in Chicago #71 Business Hotel in Chicago
Official Description (provided by the hotel)
The Springhill Suites Chicago River North is located just north of the Loop in the city's most spectacular neighborhood to shop, dine, and stay. It is close to Magnificent Mile, Navy Pier, North Avenue Beach, and Millennium Park. Guest rooms feature a refrigerator, microwave, plush bedding, and complimentary high-speed Internet Access. The property offers a complimentary new breakfast buffet, indoor pool, whirlpool, and fitness room. Lunch and dinner are available on-site at HUB 51, a contemporary American Restaurant. ... more   less 
Number of rooms
253

Questions & Answers

Questions? Get answers from Springhill Suites Chicago Downtown / River North staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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