The staff goes above and beyond to make us very happy. We have been staying here for over six months and have never had a problem. The rooms are always clean and spacious. Breakfast is always good but would be better if it was served at 6:00 instead of 6:30. More

I came with a group for the Roger Ebert Film Festival. I had read not so great reviews on this site before I left, so I was wary. However, I was pleasantly surprised. The room was very clean, the bathroom normal size, the breakfast was good, and the service was pleasant. What more can you ask? More

I operate an event management company and send a team of marathon pacers to over 25 different events annually, so I'm dealing with hotels half of the weeks in a year. The process at Hawthorne Suites was flawless from the initial sales contact (Paula) who adjusted our rooming needs as our staffing changed, to the checkout (Paula again, who provided... More

I appreciate excellent customer service and accomodations. This hotel gave us both. The front desk staff were bubbly and helpful. For example, the staff member asked if we wanted a quiet floor. The chef made an excellent omelet to go along with other great food choices for breakfast. The room was spotless. I was sorry we only booked for one... More

Not only did all of the normal hotel stuff go perfectly (check in was seamless, room was clean and nice, etc), they had food and water out the entire afternoon and evening before the race. They also started their breakfast early so that we runners could get something to eat before we left. They had rooms designated for people to... More

Hotel did not have room that we guaranteed one year in advance. Overbooked and sold to another. Offered alternate roomm with two "cots". After my wife complained that this was not acceptable my daughter complained. Both felt we should receive a further discount. Manager felt we had booked below market and was not going to make any further concession. After... More

We came in for a dance comp we were supposed to be a able to sign in at 3pm, the problem was that the rooms were not clean for many staying. So they had to be put on another floor. Aside from not being ready for us to check in, the room that we were given was dirty! There was... More

I had the opportunity to spend the night here on 3/12 and found the rooms very relaxing and great size with all the amenities of a studio apartment. Breakfast was made to order omletes along with all the staples you would find at a continental breakfast plus more. My room was quite a distance from the lobby as the hotel... More

My family stayed here for three nights at the beginning of March. We have a toddler and this place was great for us. The breakfast every morning makes hotel life with a family easy. We stayed on the first floor pretty close to the lobby amd it was really quiet. I only heard one loud outburst whole I was sleeping.... More