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Holiday Inn Chicago-Carol Stream

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150 South Gary Ave, Carol Stream, IL 60188
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Holiday Inn Chicago-Carol Stream
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Holiday Inn Chicago-Carol Stream
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117 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
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    (31)
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Honolulu, Hawaii
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I was here for a wedding. The hotel it self is older and it shows inside and out. The outside is typical for a hotel of this caliber, but the lobby was more modern and nice. This duality is the theme with this property some parts nice, others dated. The hotel has a rather large indoor pool and hot tub... More 

Was this review helpful? Yes
HolidayIllinois, General Manager at Holiday Inn Chicago-Carol Stream, responded to this review

Thank you for the very detailed review of your recent stay with us. It is always nice to read that a guest has enjoyed their visit wit us. Special thanks for the acknowledgement of our staff. We take great pride in our customer service and its great to see it had a positive impact on your stay. We look forward... More 

Columbus, Ohio
Level Contributor
103 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We were here for tennis tournament. Rooms were clean and updated but it is an older property in style. Maids did nice job in cleaning and making flowers out of tissues and towels. Pool was large and had toys like beach balls to use. Hot tub was large too. Kids had a ball and closed down the pool every night.... More 

Was this review helpful? Yes
HolidayIllinois, General Manager at Holiday Inn Chicago-Carol Stream, responded to this review

Thank you for your detailed account of your recent trip to our hotel. I am glad to see that your family enjoyed the amenities of the hotel and the fine detail our staff places on cleanliness and making you feel special in your room. I would like to apologize for your experience with our front desk staff regarding the manor... More 

Fenton, Michigan
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

This was a last min trip that we decided to go on. Son had bsbl tourny in Carol Stream IL. Glad Holiday Inn had rooms avail. Our room was on 4th fl next to the stairs, I was worried it might be too noisy - was I wrong. Only noise I heard was ppl in other rooms letting their door... More 

Was this review helpful? Yes
HolidayIllinois, General Manager at Holiday Inn Chicago-Carol Stream, responded to this review

Thank you for the review of your visit with us. I'm glad to read that not only you enjoyed a clean quite room, but were able to enjoy our restaurant as well. (Perhaps the pool on the next visit) Knowing that you will look to stay with us again on the next trip this way, is greatly appreciated. Good luck... More 

Appleton, WI
Level Contributor
213 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
3 of 5 stars Reviewed June 18, 2015

I stayed here on my drive through Illinois. Was rated well... My room was swampy. It needed a dehumidifier. The windows in the room were dirty. The hotel is like a maze and needs to be updated. I didn't eat at the restaurant because it wasn't rated well. Staff was nice offering me an umbrella since it was raining buckets.... More 

Was this review helpful? Yes
HolidayIllinois, General Manager at Holiday Inn Chicago-Carol Stream, responded to this review

Thank you for taking to time to review your stay with us and recognizing our staff for the efforts. We appreciate the feedback and understand that the recent rains and temperatures in our area have made humidity a nightmare. We hope that we can look forward to seeing you in the future and again, thanks for sharing. More 

Hanover Park, IL
Level Contributor
16 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed June 12, 2015

Whether you are traveling for business or a family getaway this is a great hotel. The staff is very friendly and welcoming. The hotel rooms are very clean and there is lots of room and you don't feel cramped for space at all. They have an indoor swimming pool with a hot tub which is great if your traveling with... More 

Was this review helpful? Yes
HolidayIllinois, General Manager at Holiday Inn Chicago-Carol Stream, responded to this review

Thank you so much for taking the time to complete such a detailed review of our hotel. We are not only glad to read that you enjoyed your visit with us and found the hotel very clean and the staff to friendly and accommodating; we appreciate the time you took to share the experience with your fellow travelers. We hope... More 

Arkadelphia, Ar
Level Contributor
56 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed June 3, 2015

Grateful for a hotel that was close to Wheaton College. The room was adequate though mattress very soft. Had some initial hurdles upon checking in but once settled my stay was uneventful. The on site restaurant was good and very convenient for an early am breakfast.

Was this review helpful? Yes
HolidayIllinois, General Manager at Holiday Inn Chicago-Carol Stream, responded to this review

Thank you for taking the time to review our hotel on your recent visit with us. I'm glad to see we worked out the initial hurdles you mentioned to make your stay smooth thereafter. We will ensure the staff hears your kind words and praise of our restaurant. Thanks again and we hope to see you on your next trip... More 

Level Contributor
32 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
3 of 5 stars Reviewed May 28, 2015

Stayed for a wedding reception. Their banquet halls are quite popular for medium-sized events. I was impressed with both the size and layout of our room. Very clean room and accomodating friendly staff. Their bar is popular with locals. Overall good stay.

Was this review helpful? Yes
HolidayIllinois, General Manager at Holiday Inn Chicago-Carol Stream, responded to this review

Thank you for your review of not only your guest room, but our banquet facilities and bar as well. We have a lot to offer and it was nice to read that you were able to enjoy a few of the amenities we have and that you enjoyed your visit with us. Thanks again for the kind words and we... More 

South Bend, Indiana
Level Contributor
111 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 stars Reviewed May 24, 2015

After making our reservations the hotel called us to see if we would be willing to switch rooms because they were getting really booked and wanted to make sure their rooms were being put to the best use. (I like that they did this because it means that they were able to book all of their rooms and not turn... More 

Was this review helpful? Yes
HolidayIllinois, General Manager at Holiday Inn Chicago-Carol Stream, responded to this review

Thank you for the detailed review of your recent visit with us. I apologize for your issues with the wifi, but an glad to see that you and your family were able to enjoy your visit with us. I hope that we will have you with us on your next trip through our area. Also, providing a tip for other... More 

Alachua, Florida
Level Contributor
61 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
5 of 5 stars Reviewed May 21, 2015

I have stayed at this property a few times and every time it is more of a pleasure than the previous. Dealing with the front desk personnel (Lois, Carlos, Kim, Consuela, and Steve) is always enjoyable. All have great personalities and are very amenable. Mr Abdul keeps the maintenance staff on their toes and it shows. The common areas and... More 

Was this review helpful? Yes
HolidayIllinois, General Manager at Holiday Inn Chicago-Carol Stream, responded to this review

Thank you for taking the time to point out those employees who had made your stays with us so amazing. I know the staff appreciates the praise and acknowledgment of the effort they put in. (But they wouldn't do it, if they didn't really enjoy taking care of each and every guest who stays with us). I will ensure that... More 

Chicago, Illinois
Level Contributor
39 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed May 20, 2015

I had a comfortable stay here, the bed was comfortable and the assortment of pillows was great. The location was quiet overall, but slightly confusing getting around and trying to find the elevators was a little confusing. The breakfast was overpriced and would keep me from staying here in the future since there was no free continental breakfast but other... More 

Was this review helpful? Yes
HolidayIllinois, General Manager at Holiday Inn Chicago-Carol Stream, responded to this review

Thank you for your feedback and sharing your experience at our hotel. We would enjoy having you stay with us again. Please know that while not all of our rates include breakfast, we do have options that would include it with your stay. That way you (and other guests) have a choice of what is important and are paying for... More 

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