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All 2 Carol Stream hotels

Holiday Inn Chicago-Carol Stream

3.0 of 5 Hotel   |   150 South Gary Ave, Carol Stream, IL 60188
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Ranked #2 of 2 Hotels in Carol Stream
A recent review
3 of 5 stars reviewed 1 week ago
carjam46 Phoenix, Arizona
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98 reviews from our community

Traveler rating
    27
    32
    28
    5
    6
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27
13
9
37
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Phoenix, Arizona
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 1 week ago

The hotel was clean and staff friendly. Room was quiet and bed was firm and comfortable. Hotel has a lounge and restaurant attached which makes it convenient, not too many choices in the area. The hotel is very out dated. The room rugs and wall paper in dire need of replacement. Major reason for the average rating.

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HolidayIllinois, General Manager at Holiday Inn Chicago-Carol Stream, responded to this review

Thank you for the review of your recent visit to our hotel. It is always nice to hear that the staff is making guests happy, you enjoyed a good nights rest, and that you found the hotel to be clean...all key elements of a good hotel visit. I hope we will see you again on a future visit to the... More

Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
3 of 5 stars Reviewed September 15, 2014

This place was pretty nice. Friendly, helpful staff. Clean rooms and comfortable beds. One night during my stay they had rented out one of their convention rooms to a teenage party of some type. We were told it would be over by 11pm.... it was past midnight by the time it stopped. Music was so loud it was actually rattling... More

Was this review helpful? Yes
HolidayIllinois, General Manager at Holiday Inn Chicago-Carol Stream, responded to this review

Thank you for taking a few minutes and sharing your experience. I apologize that our staff misinformed you of the ending time of an event in our banquet rooms. We try to be as accurate as possible with notifying our guests of events in the hotel. In regards to the charge on your credit card, I cannot really say what... More

San Antonio, Texas
Top Contributor
136 reviews 136 reviews
35 hotel reviews
54 helpful votes 54 helpful votes
3 of 5 stars Reviewed September 1, 2014

hotel was what you'd expect. if coming from Midway or O'Hare by taxi, make arrangements for a city taxi, not just a taxi from the airport stand. Fare from Midway to this hotel ran me $105. before any tip

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HolidayIllinois, General Manager at Holiday Inn Chicago-Carol Stream, responded to this review

Glad to hear that we were what you expected in a hotel. I am sorry to hear that you had to pay such a high fare for your taxi. We do look forward to seeing you again, and please read tip below for that future trip. Tip for travelers regarding taxi's. Check with the hotel you are staying at as... More

Conway, South Carolina
Top Contributor
53 reviews 53 reviews
14 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed August 14, 2014

Not bad. Larger banquet facilities. I wanted a king suite but it wasn't available. Room was larger and clean. Bathroom was roomy. Tub/shower made a terrible noise while using. Bed was comfortable. Courteous staff. A little too close to traffic for me. Nice restaurant. Reasonable food prices. Ten dollar breakfast buffet added to room price is a deal.

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HolidayIllinois, General Manager at Holiday Inn Chicago-Carol Stream, responded to this review

Thank you for the 4 Stars and the review of your recent stay. I'm glad you enjoyed yourself and found value in the add on some of our packages can offer. Looking forward to seeing you again soon....maybe next time we will have one of those suites available for you...they are really popular. More

Nashville, Tennessee, United States
Senior Contributor
44 reviews 44 reviews
6 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed August 13, 2014

My husband and I stayed at this Holiday Inn several times while our son lived in Wheaton from 2012 until this past May. The rooms were always clean, well maintained and had good rates. If you're looking for super fancy, high-end rooms, this is not the place. But like most Holiday Inns, here you can depend on a decent, affordable... More

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HolidayIllinois, General Manager at Holiday Inn Chicago-Carol Stream, responded to this review

Thank you for your candid review of our hotel. We are glad to your enjoyed your visit with us, and your review title is everything we hope to be for our guests.(Clean, Comfortable and Reliable) Looking forward to seeing you again. More

Bentonville, Arkansas
Senior Contributor
32 reviews 32 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed July 25, 2014

One Bedroom Suite with double beds for a group of 4 people. One night stay. Location: Suburbs of Chicago. Not very many restaurants around, but the price is very reasonable for what you get. White Castle is right next door. Service: Front desk was nice. We were allowed to check in 2 hours earlier since our room was ready. I... More

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HolidayIllinois, General Manager at Holiday Inn Chicago-Carol Stream, responded to this review

Thank you for the detailed review of your experience at our hotel. I am glad to see you enjoyed your stay and thank you for the feedback regarding the cable issue you experienced. While we enjoy the praise, knowing of any problems our guests have allow us to strive to improve and correct issues so they hopefully do not occur... More

Powder Springs, Georgia
1 review
1 of 5 stars Reviewed July 22, 2014

The staff at the front desk was snotty and treated myself and my family as if they were irritated we were there. Not to mention a staff member at the front desk told my parents who were also staying in the room next door that only suites have everyday linen changes and fresh clean towels. I refuse to go back... More

Was this review helpful? Yes
HolidayIllinois, General Manager at Holiday Inn Chicago-Carol Stream, responded to this review

My apologies for any confusion that may have occurred during your recent visit with us and if our staff appeared rude. Your comments will be shared with our staff to improve our customer service. The hotel does participate in a water conservation program where linens are replaced on set days or upon guest request to help preserve our resources, but... More

Travelers are raving about these Carol Stream hotels

Naples, FL
Senior Contributor
41 reviews 41 reviews
16 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed July 22, 2014

We didn't meet a single unfriendly staff member while here- they were all accommodating and friendly and eager to help with anything. The room is...well...old and dingy. It has a mildew smell with a strong cleaner smell on top of it- maybe carpet cleaner? The furnishings are run-down but functional. The bed was pretty comfortable. The bathroom was basic. Toiletries... More

Was this review helpful? Yes
HolidayIllinois, General Manager at Holiday Inn Chicago-Carol Stream, responded to this review

Thank you for your very detailed review. While I wish you found your accomdations more pleasing, I am glad to read that elements of your stay were enjoyed and most importantly our staff was great. We hope to see you again soon and your requests for renovations will be shared with our management company. Thank you again More

McFarland, Wisconsin, United States
Contributor
15 reviews 15 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed July 6, 2014

I was surprised how nice this hotel ended up being. My favorite parts were the pillows. You have a choice or firm or soft. I have never seen that before. Normally I either bring my own pillow or end up with a stiff neck so this was a really thoughtful touch. I also like that there is room service and... More

Was this review helpful? Yes
HolidayIllinois, General Manager at Holiday Inn Chicago-Carol Stream, responded to this review

Glad to see that you enjoyed your stay, our staff, and the pillows so much. It is always great to read that a guest has enjoyed their stay and gotten the rest they hoped for. We look forward to your return and we will make sure the room service is waiting for you! More

PA
Top Contributor
88 reviews 88 reviews
15 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed July 2, 2014

We stayed for five nights to attend a family function. We had our little dog with us. All the staff were so friendly and helpful, they even made a fuss over our dog! Our room was spotless and the beds were comfortable. Everyday our room was cleaned to perfection. The rooms are quiet- we were in the sixth floor and... More

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Additional Information about Holiday Inn Chicago-Carol Stream

Address: 150 South Gary Ave, Carol Stream, IL 60188
Phone Number:
Location: United States > Illinois > DuPage County > Carol Stream
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Chicago-Carol Stream 3*
Number of rooms: 193
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Also Known As:
Holiday Inn Chicago-Carol Stream Hotel Carol Stream
Holiday Inn Carol Stream
Carol Stream Holiday Inn

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