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Holiday Inn Chicago-Carol Stream

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150 South Gary Ave, Carol Stream, IL 60188
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Holiday Inn Chicago-Carol Stream
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Holiday Inn Chicago-Carol Stream
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111 Reviews from our TripAdvisor Community

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Traveler rating
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    37
    30
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31
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
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    (31)
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Senior Contributor
32 reviews 32 reviews
4 hotel reviews
49 helpful votes 49 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Stayed for a wedding reception. Their banquet halls are quite popular for medium-sized events. I was impressed with both the size and layout of our room. Very clean room and accomodating friendly staff. Their bar is popular with locals. Overall good stay.

Was this review helpful? Yes
HolidayIllinois, General Manager at Holiday Inn Chicago-Carol Stream, responded to this review

Thank you for your review of not only your guest room, but our banquet facilities and bar as well. We have a lot to offer and it was nice to read that you were able to enjoy a few of the amenities we have and that you enjoyed your visit with us. Thanks again for the kind words and we... More 

South Bend, Indiana
Top Contributor
94 reviews 94 reviews
7 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed 1 week ago

After making our reservations the hotel called us to see if we would be willing to switch rooms because they were getting really booked and wanted to make sure their rooms were being put to the best use. (I like that they did this because it means that they were able to book all of their rooms and not turn... More 

Was this review helpful? Yes
HolidayIllinois, General Manager at Holiday Inn Chicago-Carol Stream, responded to this review

Thank you for the detailed review of your recent visit with us. I apologize for your issues with the wifi, but an glad to see that you and your family were able to enjoy your visit with us. I hope that we will have you with us on your next trip through our area. Also, providing a tip for other... More 

Alachua, Florida
Top Contributor
58 reviews 58 reviews
57 hotel reviews
63 helpful votes 63 helpful votes
5 of 5 stars Reviewed 1 week ago

I have stayed at this property a few times and every time it is more of a pleasure than the previous. Dealing with the front desk personnel (Lois, Carlos, Kim, Consuela, and Steve) is always enjoyable. All have great personalities and are very amenable. Mr Abdul keeps the maintenance staff on their toes and it shows. The common areas and... More 

Was this review helpful? Yes
HolidayIllinois, General Manager at Holiday Inn Chicago-Carol Stream, responded to this review

Thank you for taking the time to point out those employees who had made your stays with us so amazing. I know the staff appreciates the praise and acknowledgment of the effort they put in. (But they wouldn't do it, if they didn't really enjoy taking care of each and every guest who stays with us). I will ensure that... More 

Chicago, Illinois
Senior Contributor
39 reviews 39 reviews
21 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I had a comfortable stay here, the bed was comfortable and the assortment of pillows was great. The location was quiet overall, but slightly confusing getting around and trying to find the elevators was a little confusing. The breakfast was overpriced and would keep me from staying here in the future since there was no free continental breakfast but other... More 

Was this review helpful? Yes
HolidayIllinois, General Manager at Holiday Inn Chicago-Carol Stream, responded to this review

Thank you for your feedback and sharing your experience at our hotel. We would enjoy having you stay with us again. Please know that while not all of our rates include breakfast, we do have options that would include it with your stay. That way you (and other guests) have a choice of what is important and are paying for... More 

Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 16, 2015

Stayed here overnight for a business meeting the next day. Nice hotel with a restaurant and bar. Food was good and reasonably-priced. Needed to turn the air on as it was a bit warm in my room, however it was so loud I ended up turning it off. No way I would be able to sleep if it cycled back... More 

Was this review helpful? Yes
HolidayIllinois, General Manager at Holiday Inn Chicago-Carol Stream, responded to this review

Thank you for sharing your experience at our hotel with your fellow travelers. We appreciate the feedback, and praise of both the hotel and restaurant. We hope if your business travels bring you our way again, we can look forward to your return. Thanks again. More 

Marinette, Wisconsin
Contributor
11 reviews 11 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed April 13, 2015

This hotel has a very friendly staff and is a decent property but management has decided that it would add a tented event venue immediately next to the sleeping rooms and then allow extremely disruptive, loud events to occur until midnight and beyond, literally within ten feet of sleeping rooms. This happened to our family on Saturday evening when a... More 

Was this review helpful? Yes
HolidayIllinois, General Manager at Holiday Inn Chicago-Carol Stream, responded to this review

Thank you for the praise of the hotel and the staff. I apologize that an event at the hotel caused you a disrupted night at the hotel. I would be happy to discuss this matter with you further if you'd like as we do our best to inform guests of activities at the hotel as they occur to avoid problems... More 

nj
Senior Contributor
27 reviews 27 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed April 8, 2015

Staff was great- very helpful & friendly. Rooms were clean. Everything worked well. Free internet - a little slow but not bad. The restaurant is pretty good. I had steak which was great. A prime rib sandwich - also great. Lunch & dinner are better than breakfast. I have to say, the worst thing i can say about this place... More 

Was this review helpful? Yes
HolidayIllinois, General Manager at Holiday Inn Chicago-Carol Stream, responded to this review

Thank you for your review and praise of our staff and services. Additionally, we do appreciate the feedback on our coffee and creamers...we know this is an item that has a wide spectrum of likes and dislikes, so the feedback is important to us. Thanks again and we hope to see you soon. More 

Saint Charles, Missouri
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 28, 2015

I stayed in this hotel for an overnighter and found it to be quite pleasant and comfortable but, this was during the middle of the week, so I'm sure occupancy was minimal and why I felt like I was in a library but, no complaints. Room was clean, bathroom was adequate size and the hot water in the shower was... More 

Was this review helpful? Yes
HolidayIllinois, General Manager at Holiday Inn Chicago-Carol Stream, responded to this review

Thank you for the very complete review of our hotel. (I don't know if we could have described our facilities much better.) We appreciate you sharing and describing your experience and hope to see you the next time you are out this way; either on your next business trip, or on your own time. Thanks again. More 

Tegucigalpa, Honduras
Top Contributor
378 reviews 378 reviews
135 hotel reviews
196 helpful votes 196 helpful votes
4 of 5 stars Reviewed February 28, 2015

I was assigned a large two room suite. It was very spacious. Large and comfortable king bed. The adjacent room had a large sitting area, comfortable and spacious desk and a wet bar with microwave and fridge. All was nice and functional, clean and modern, well kept. The hotel has a restaurant on site, connected and accessible from within the... More 

Was this review helpful? Yes
HolidayIllinois, General Manager at Holiday Inn Chicago-Carol Stream, responded to this review

Thank you for taking to time to send in a review of your stay from over the holidays. I'm glad to see that you and your family enjoyed your visit with us and you were able to enjoy all the amenities our full-service hotel has to offer, as well as enjoy one of our suites. We hope to be your... More 

Napoleon, Ohio
Senior Reviewer
9 reviews 9 reviews
5 of 5 stars Reviewed January 23, 2015

The hotel was very clean. Staff were very friendly, even at 2am, when I arrived. The meeting room we were in, for my class, was just the right size and quiet. They served us coffee, muffins,and fruit for our snack, in the morning. The food was great at Alberto's Restaurant, inside the hotel. I had a great lunch. The staff... More 

Was this review helpful? Yes
HolidayIllinois, General Manager at Holiday Inn Chicago-Carol Stream, responded to this review

Thank you so much for the detailed review of your recent visit with us. We know we "Rock", but it always better hearing it from a guest. We will ensure your praise of all areas of the hotel (including the restaurant and banquet staff) are shared with everyone here. Knowing we are pleasing our guests is always our top priority... More 

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