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All 2 Carol Stream hotels

Holiday Inn Chicago-Carol Stream

3.0 of 5 Hotel   |   150 South Gary Ave, Carol Stream, IL 60188
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Holiday Inn Chicago-Carol Stream
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Ranked #2 of 2 hotels in Carol Stream
A recent review
4 of 5 stars reviewed 2 weeks ago
M J Conway, South Carolina
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95 people have reviewed this hotel

Traveler rating
    27
    32
    25
    5
    6
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26
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • Any
English first
Conway, South Carolina
Senior Contributor
49 reviews 49 reviews
13 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Not bad. Larger banquet facilities. I wanted a king suite but it wasn't available. Room was larger and clean. Bathroom was roomy. Tub/shower made a terrible noise while using. Bed was comfortable. Courteous staff. A little too close to traffic for me. Nice restaurant. Reasonable food prices. Ten dollar breakfast buffet added to room price is a deal.

Was this review helpful? Yes
HolidayIllinois, General Manager at Holiday Inn Chicago-Carol Stream, responded to this review

Thank you for the 4 Stars and the review of your recent stay. I'm glad you enjoyed yourself and found value in the add on some of our packages can offer. Looking forward to seeing you again soon....maybe next time we will have one of those suites available for you...they are really popular. More

Nashville, Tennessee, United States
Senior Contributor
43 reviews 43 reviews
6 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My husband and I stayed at this Holiday Inn several times while our son lived in Wheaton from 2012 until this past May. The rooms were always clean, well maintained and had good rates. If you're looking for super fancy, high-end rooms, this is not the place. But like most Holiday Inns, here you can depend on a decent, affordable... More

Was this review helpful? Yes
HolidayIllinois, General Manager at Holiday Inn Chicago-Carol Stream, responded to this review

Thank you for your candid review of our hotel. We are glad to your enjoyed your visit with us, and your review title is everything we hope to be for our guests.(Clean, Comfortable and Reliable) Looking forward to seeing you again. More

Bentonville, Arkansas
Senior Contributor
30 reviews 30 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed July 25, 2014

One Bedroom Suite with double beds for a group of 4 people. One night stay. Location: Suburbs of Chicago. Not very many restaurants around, but the price is very reasonable for what you get. White Castle is right next door. Service: Front desk was nice. We were allowed to check in 2 hours earlier since our room was ready. I... More

Was this review helpful? Yes
HolidayIllinois, General Manager at Holiday Inn Chicago-Carol Stream, responded to this review

Thank you for the detailed review of your experience at our hotel. I am glad to see you enjoyed your stay and thank you for the feedback regarding the cable issue you experienced. While we enjoy the praise, knowing of any problems our guests have allow us to strive to improve and correct issues so they hopefully do not occur... More

Powder Springs, Georgia
1 review
1 of 5 stars Reviewed July 22, 2014

The staff at the front desk was snotty and treated myself and my family as if they were irritated we were there. Not to mention a staff member at the front desk told my parents who were also staying in the room next door that only suites have everyday linen changes and fresh clean towels. I refuse to go back... More

Was this review helpful? Yes
HolidayIllinois, General Manager at Holiday Inn Chicago-Carol Stream, responded to this review

My apologies for any confusion that may have occurred during your recent visit with us and if our staff appeared rude. Your comments will be shared with our staff to improve our customer service. The hotel does participate in a water conservation program where linens are replaced on set days or upon guest request to help preserve our resources, but... More

Naples, FL
Senior Contributor
41 reviews 41 reviews
16 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed July 22, 2014

We didn't meet a single unfriendly staff member while here- they were all accommodating and friendly and eager to help with anything. The room is...well...old and dingy. It has a mildew smell with a strong cleaner smell on top of it- maybe carpet cleaner? The furnishings are run-down but functional. The bed was pretty comfortable. The bathroom was basic. Toiletries... More

Was this review helpful? Yes
HolidayIllinois, General Manager at Holiday Inn Chicago-Carol Stream, responded to this review

Thank you for your very detailed review. While I wish you found your accomdations more pleasing, I am glad to read that elements of your stay were enjoyed and most importantly our staff was great. We hope to see you again soon and your requests for renovations will be shared with our management company. Thank you again More

McFarland, Wisconsin, United States
Contributor
15 reviews 15 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed July 6, 2014

I was surprised how nice this hotel ended up being. My favorite parts were the pillows. You have a choice or firm or soft. I have never seen that before. Normally I either bring my own pillow or end up with a stiff neck so this was a really thoughtful touch. I also like that there is room service and... More

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HolidayIllinois, General Manager at Holiday Inn Chicago-Carol Stream, responded to this review

Glad to see that you enjoyed your stay, our staff, and the pillows so much. It is always great to read that a guest has enjoyed their stay and gotten the rest they hoped for. We look forward to your return and we will make sure the room service is waiting for you! More

PA
Top Contributor
81 reviews 81 reviews
15 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed July 2, 2014

We stayed for five nights to attend a family function. We had our little dog with us. All the staff were so friendly and helpful, they even made a fuss over our dog! Our room was spotless and the beds were comfortable. Everyday our room was cleaned to perfection. The rooms are quiet- we were in the sixth floor and... More

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Toronto, Canada
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed May 18, 2014

I recently stayed here with m family for a brief visit. Not knowing the area, and reading some fairly harsh reviews of other local-ish hotels I was a bit unnerved. Happily this hotel had decent reviews and after staying there i thought it merited one from me as well. The biggest strength of this hotel is it's people. I had... More

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HolidayIllinois, General Manager at Holiday Inn Chicago-Carol Stream, responded to this review

Thank you for taking a few minutes to write about your experience. While I am happy to see that we lived up to the positive reviews about our hotel, I am most thankful for your praise of our staff. They are very proud of the service that is provided to our guests and are always grateful to hear that a... More

Billings, Montana
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed May 7, 2014 via mobile

We recently spent 4 nights at this Holiday Inn. The room was a clean, comfortable, king room. The bed and pillows were very comfortable. We were on the first floor close to the conference center and did have trouble with noise. One night a semi was parked outside idling most of the night. The next night, participants at a dance... More

Was this review helpful? Yes
HolidayIllinois, General Manager at Holiday Inn Chicago-Carol Stream, responded to this review

Thank you for taking the time to review your recent visit with us. I appreciate you not only sharing the positives of your stay, but the areas that caused you concern as well. I am glad to see that even thought you suffered through some noisy neighbors, you'd be willing to give us another try. Please know that we have... More

Bellaire, Michigan
Reviewer
5 reviews 5 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed May 5, 2014

This hotel rocks!!! We have family in the area and like to stay at this hotel. This is the closest hotel we found to Winfield. Stayed her in March 2014 and didn't reserve enough nights. The very friendly front desk accommodated us easily and got us in for the 3rd night. We thoroughly enjoyed the jacuzzi room and felt very... More

Was this review helpful? Yes
HolidayIllinois, General Manager at Holiday Inn Chicago-Carol Stream, responded to this review

Thank you for the glowing review and your praise of the hotel and our staff. It is great to know that we will be your hotel of choice when traveling to the area and we look forward to your return over the Memorial Day weekend. More

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Additional Information about Holiday Inn Chicago-Carol Stream

Address: 150 South Gary Ave, Carol Stream, IL 60188
Phone Number:
Location: United States > Illinois > DuPage County > Carol Stream
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Chicago-Carol Stream 3*
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Also Known As:
Holiday Inn Chicago-Carol Stream Hotel Carol Stream
Holiday Inn Carol Stream
Carol Stream Holiday Inn

77 photos of this hotel

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Hotel & grounds (11)
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Other (29)

Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
*** Expanded & Upgraded Fitness Room *** Redecorated Indoor Pool & Whirlpool *** 37"LCD TV's in Every Room ***Experience the difference in service at the Holiday Inn & Suites Carol Stream The pride of Carol Stream, the Holiday Inn & Suites is located 4 miles west of I-355 off North Ave. (Rt 64), just a few minutes from companies such as Fuji Film, New Holland, Invensys, McKesson, Con Agra, Graphic Packaging, Spraying Systems, Inland Group, Smurfit Stone, Everpure, Planmeca, and more. Carol Stream is adjacent to Wheaton, Bloomingdale, Glendale Heights, and Hanover Park.This hidden gem boasts quality in every room, like free high-speed Internet, refrigerators, and pillow top mattresses. It also stands alone with its 2 room and whirlpool suites, which have been completely redecorated and feature 37" LCD & 42' Plasma TVs. Hospitals: Central DuPage Hospital and Glen Oaks Hospital. Colleges: Wheaton College and College of DuPage. Local attractions include the Billy Graham Center, Cantigny Museum and Center Ice Arena, only 25 miles from downtown Chicago with Metra Train service available to make travel easy. Families can enjoy shopping at several local malls, Cosley Animal Zoo, & Brunswick Zone (right next door). ... more   less 
Number of rooms
193

Questions & Answers

Questions? Get answers from Holiday Inn Chicago-Carol Stream staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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