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Holiday Inn Chicago-Carol Stream

3.0 of 5 150 South Gary Ave, Carol Stream, IL 60188
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Holiday Inn Chicago-Carol Stream
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Holiday Inn Chicago-Carol Stream
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101 reviews from our community

Traveler rating
    28
    33
    28
    5
    7
See reviews for
27
13
9
39
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
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1 review
1 of 5 stars Reviewed 4 weeks ago

I stayed here for around a week and terrible room ,bad customer support and if you use their shuttle service its the biggest mistake you have ever made..... Front desk staff does not have any info they are standing their just to say sorry... Go to any other place don't stay in this hotel.. I can just say everything in... More 

Was this review helpful? Yes
HolidayIllinois, General Manager at Holiday Inn Chicago-Carol Stream, responded to this review

Thank you for completing a review of our hotel and your recent visit with us. I sincerely apologize that your did not find your stay satisfactory and would very much like to discuss the areas we can improve on with you. If you would be so kind as to call me (630.665.3000 ask for the General Manager) to discuss more... More 

Top Contributor
90 reviews 90 reviews
42 hotel reviews
63 helpful votes 63 helpful votes
5 of 5 stars Reviewed November 14, 2014

What a great place. I've been in this area many times and never knew the hotel was located just off the Main Street. This hotels appears to be a bit older but it is in great shape and very well maintained. My room was clean and comfortable. The staff was very pleasant and gracious to deal with. The only downfall... More 

Was this review helpful? Yes
HolidayIllinois, General Manager at Holiday Inn Chicago-Carol Stream, responded to this review

Thank you for your 5 Stars and great comments on both the hotel and staff. We look forward to your visiting us again, and we will gladly point you to many fine area restaurants...several within 3 miles of our hotel. Again, thank you and we look forward to your return. More 

Naples, Florida
Contributor
15 reviews 15 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed October 29, 2014

My husband's high school class chose this venue for its reunion. It was quite satisfactory with a large room and good service for the dinner. The staff welcomed us and gave us the special rate even though we had not used their code for our reservation. The breakfast buffet was not included, but was very nice nevertheless.

Was this review helpful? Yes
HolidayIllinois, General Manager at Holiday Inn Chicago-Carol Stream, responded to this review

Thank you for your nice words and the review of your recent visit with us. I'm glad to see you enjoyed your time with the reunion group and our staff was welcoming and provided good service. Looking forward to seeing you and your husband for your next reunion! More 

Phoenix, Arizona
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed October 14, 2014

The hotel was clean and staff friendly. Room was quiet and bed was firm and comfortable. Hotel has a lounge and restaurant attached which makes it convenient, not too many choices in the area. The hotel is very out dated. The room rugs and wall paper in dire need of replacement. Major reason for the average rating.

Was this review helpful? Yes
HolidayIllinois, General Manager at Holiday Inn Chicago-Carol Stream, responded to this review

Thank you for the review of your recent visit to our hotel. It is always nice to hear that the staff is making guests happy, you enjoyed a good nights rest, and that you found the hotel to be clean...all key elements of a good hotel visit. I hope we will see you again on a future visit to the... More 

Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed September 15, 2014

This place was pretty nice. Friendly, helpful staff. Clean rooms and comfortable beds. One night during my stay they had rented out one of their convention rooms to a teenage party of some type. We were told it would be over by 11pm.... it was past midnight by the time it stopped. Music was so loud it was actually rattling... More 

Was this review helpful? Yes
HolidayIllinois, General Manager at Holiday Inn Chicago-Carol Stream, responded to this review

Thank you for taking a few minutes and sharing your experience. I apologize that our staff misinformed you of the ending time of an event in our banquet rooms. We try to be as accurate as possible with notifying our guests of events in the hotel. In regards to the charge on your credit card, I cannot really say what... More 

San Antonio, Texas
Top Contributor
144 reviews 144 reviews
38 hotel reviews
58 helpful votes 58 helpful votes
3 of 5 stars Reviewed September 1, 2014

hotel was what you'd expect. if coming from Midway or O'Hare by taxi, make arrangements for a city taxi, not just a taxi from the airport stand. Fare from Midway to this hotel ran me $105. before any tip

Was this review helpful? Yes
HolidayIllinois, General Manager at Holiday Inn Chicago-Carol Stream, responded to this review

Glad to hear that we were what you expected in a hotel. I am sorry to hear that you had to pay such a high fare for your taxi. We do look forward to seeing you again, and please read tip below for that future trip. Tip for travelers regarding taxi's. Check with the hotel you are staying at as... More 

Conway, South Carolina
Top Contributor
58 reviews 58 reviews
15 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed August 14, 2014

Not bad. Larger banquet facilities. I wanted a king suite but it wasn't available. Room was larger and clean. Bathroom was roomy. Tub/shower made a terrible noise while using. Bed was comfortable. Courteous staff. A little too close to traffic for me. Nice restaurant. Reasonable food prices. Ten dollar breakfast buffet added to room price is a deal.

Was this review helpful? Yes
HolidayIllinois, General Manager at Holiday Inn Chicago-Carol Stream, responded to this review

Thank you for the 4 Stars and the review of your recent stay. I'm glad you enjoyed yourself and found value in the add on some of our packages can offer. Looking forward to seeing you again soon....maybe next time we will have one of those suites available for you...they are really popular. More 

Nashville, Tennessee, United States
Senior Contributor
47 reviews 47 reviews
9 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed August 13, 2014

My husband and I stayed at this Holiday Inn several times while our son lived in Wheaton from 2012 until this past May. The rooms were always clean, well maintained and had good rates. If you're looking for super fancy, high-end rooms, this is not the place. But like most Holiday Inns, here you can depend on a decent, affordable... More 

Was this review helpful? Yes
HolidayIllinois, General Manager at Holiday Inn Chicago-Carol Stream, responded to this review

Thank you for your candid review of our hotel. We are glad to your enjoyed your visit with us, and your review title is everything we hope to be for our guests.(Clean, Comfortable and Reliable) Looking forward to seeing you again. More 

Bentonville, Arkansas
Senior Contributor
33 reviews 33 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed July 25, 2014

One Bedroom Suite with double beds for a group of 4 people. One night stay. Location: Suburbs of Chicago. Not very many restaurants around, but the price is very reasonable for what you get. White Castle is right next door. Service: Front desk was nice. We were allowed to check in 2 hours earlier since our room was ready. I... More 

Was this review helpful? Yes
HolidayIllinois, General Manager at Holiday Inn Chicago-Carol Stream, responded to this review

Thank you for the detailed review of your experience at our hotel. I am glad to see you enjoyed your stay and thank you for the feedback regarding the cable issue you experienced. While we enjoy the praise, knowing of any problems our guests have allow us to strive to improve and correct issues so they hopefully do not occur... More 

Powder Springs, Georgia
1 review
1 of 5 stars Reviewed July 22, 2014

The staff at the front desk was snotty and treated myself and my family as if they were irritated we were there. Not to mention a staff member at the front desk told my parents who were also staying in the room next door that only suites have everyday linen changes and fresh clean towels. I refuse to go back... More 

Was this review helpful? Yes
HolidayIllinois, General Manager at Holiday Inn Chicago-Carol Stream, responded to this review

My apologies for any confusion that may have occurred during your recent visit with us and if our staff appeared rude. Your comments will be shared with our staff to improve our customer service. The hotel does participate in a water conservation program where linens are replaced on set days or upon guest request to help preserve our resources, but... More 

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Additional Information about Holiday Inn Chicago-Carol Stream

Address: 150 South Gary Ave, Carol Stream, IL 60188
Phone Number:
Location: United States > Illinois > DuPage County > Carol Stream
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Chicago-Carol Stream 3*
Number of rooms: 193
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Also Known As:
Holiday Inn Chicago-Carol Stream Hotel Carol Stream
Holiday Inn Carol Stream
Carol Stream Holiday Inn

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