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Holiday Inn Chicago-Carol Stream

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150 South Gary Ave, Carol Stream, IL 60188
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Holiday Inn Chicago-Carol Stream
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129 Reviews from our TripAdvisor Community

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Appleton, WI
Level Contributor
249 reviews
75 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
3 of 5 stars Reviewed 5 weeks ago via mobile

Return visit for work. There aren't many hotels close to Wheaton. Staff was good, room clean, bedding good, heating is a little tricky to control, wifi was a bust! I could never connect and when I did it was for seconds. There is a restaurant in the hotel - never tried it. Not too many other places to eat near... More 

Helpful?
Thank Wiscmom2
HolidayIllinois, General Manager at Holiday Inn Chicago-Carol Stream, responded to this review

Thank you for taking the time to share your experience. Its nice to read that your found the staff, room cleanliness and bedding to your liking. I apologize that you had difficulties with the internet service. We understand how important internet service is today. For your future visits to our area, please know we have 24/7 support available to aid... More 

Upland
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed January 3, 2016

Not our first stay here-we have family and friends in the Wheaton area. This stay was New Year's Eve...we were traveling with family, and needed a place to stay and sleep before driving several hours the next day. When we got to our room, there were stacks of dirty dishes and glasses (more than a dozen) outside OUR room, and... More 

Helpful?
1 Thank ThemamaIndiana
HolidayIllinois, General Manager at Holiday Inn Chicago-Carol Stream, responded to this review

Thank you for reaching out an letting us know of your experience. I sincerely apologize foe your less than restful stay with us and would very much enjoy speaking with you further on how we can make things right with you. While New Years' Eve is an exciting night and we all understand that things may extend a little later... More 

Travelers are raving about these Carol Stream hotels

Chicago
Level Contributor
26 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed November 17, 2015

We took the kids for a night so they could swim to their hearts' content. The pool is nice, had a connected hot tub. I think the chemistry was a bit off, because the hot tub foamed a lot, but someone was there to fix it the next morning. I thought the pool area was big and airy for a... More 

Helpful?
Thank trueindigo
HolidayIllinois, General Manager at Holiday Inn Chicago-Carol Stream, responded to this review

Thank you for taking the time to complete such a detailed review. I appreciate you sharing not only the areas you enjoyed of your visit, but letting us know of the little things we could have done to improve. We pride ourselves on our cleanliness and service so your review will be shared with our staff to work out some... More 

Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 stars Reviewed October 26, 2015

Was at a wedding here,was in a tent hooked onto the hotel. Was so cold people had to wear their coats,some left and went home and changed to warmer cloths. Couple times guest tried to turn the heat up as the thermostat was right there,and staff would stop them and turn it back off. Was low 50's outside and had... More 

Helpful?
Thank S B
HolidayIllinois, General Manager at Holiday Inn Chicago-Carol Stream, responded to this review

Thank you for your review of your experience at our facility. We will definitely look into our procedures regarding the temperature of the event space. Our goal is to keep temperatures at a consistent level that suits the needs of the event. We know that many people have different desires regarding temperatures, and do our best to be mindful of... More 

Fort Lauderdale, Florida
Level Contributor
93 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed October 26, 2015

Recently use this hotel during a business trip to Carol Stream, at first central reservations was not helpful (the group rate was available only one night and a regular rate the second night - a whole $10.00 difference). Rather than assist us with a single reservation and a rate change on the second night, reservations insisted on two separate reservations... More 

Helpful?
Thank Roy F
HolidayIllinois, General Manager at Holiday Inn Chicago-Carol Stream, responded to this review

Thank you for your review and praise of the hotel staff. I'm glad to see we could simplify your reservation and even save you a few $$$. We look forward to knowing if your travels bring you back this way from Florida, that we can count on your return. Thanks again. More 

Scottsdale, Arizona
Level Contributor
94 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
3 of 5 stars Reviewed October 14, 2015 via mobile

Stayed at this hotel again after a business trip in February. The room upgrade was nice but the a/c in the room couldn't keep the temperature correct. We also had a very rude neighbor that were partying in the hallway up to 2am. Security came but they kept going. The hotel gave us free breakfast in the am but a... More 

Helpful?
Thank Douglas L
HolidayIllinois, General Manager at Holiday Inn Chicago-Carol Stream, responded to this review

Thank you for your review and feedback regarding your recent visit with us...it's always nice to see guests return for other visits. I apologize that we were unable to quite your neighbors and will address this with our security company as we know a restful night is a key element to any stay. Again, thank you for sharing and we... More 

Mumbai (Bombay), India
Level Contributor
40 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed October 1, 2015

This hotel I visited last month during my business tour to USA. may this is the only decent hotel nearby. The hotel is outdated and the rooms are very big but requires lot many refurbishment. Sometimes the room I stayed stinks of the old furniture store. Breakfast is separate for $10. The hotel provides a free shuttle to nearby malls... More 

Helpful?
Thank sanjay_d2000
HolidayIllinois, General Manager at Holiday Inn Chicago-Carol Stream, responded to this review

Thank you for your review of your recent stay with us and for giving fellow travelers some great insight into some additional services we provide (Mainly our van service)that can aid a traveler in the suburbs. Please know we will share your comments with our staff as we are always looking to improve. Thanks for staying with us and if... More 

San Antonio, Texas
Level Contributor
211 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
3 of 5 stars Reviewed September 16, 2015

restaurant staff was very accommodating and very attentive, they get an "Excellent" but the hotel was tired, needed updating, carpets needed cleaning and rooms, at least mine, needed a refresh. Close to where I was having meetings so that was good.

Helpful?
Thank thefamilythattravels
HolidayIllinois, General Manager at Holiday Inn Chicago-Carol Stream, responded to this review

Thank you for your account of your visit with us. Please know that we appreciate your feedback and will share your praise with our restaurant staff and investigate your concerns. We strive to maintain a quality stay with our guests, both in service and in our appearance and apologize that we fell short of your expectations. Again, our sincere thanks... More 

Winston Salem, North Carolina
Level Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed August 25, 2015

We have stayed at this hotel 3 times now as our son is a student at nearby Wheaton College. There is a nice indoor pool and a small but decent fitness center. The lobby and public areas are quite nice and it is easy to find a quiet spot to work. The rooms are pretty standard, up to date and... More 

Helpful?
Thank Lisa C
HolidayIllinois, General Manager at Holiday Inn Chicago-Carol Stream, responded to this review

Thank you for taking the time to complete a review of your recent visits with us. I'm encouraged to read that you find the staff helpful and have a pleasant stay when you are with us. It is nice to serve as your "home away from home" when you are here visiting your son at Wheaton College and we look... More 

scooterpdx
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed August 24, 2015

Not a good experience. I booked this through one of those sites that do not show you the hotel until you agree to pay. For search criteria, I entered three adults and one child - my partner and our two sons, 22 and 17 (their criteria for a child) and one room. I accepted the hotel they offered and it... More 

Helpful?
Thank scooterpdx
HolidayIllinois, General Manager at Holiday Inn Chicago-Carol Stream, responded to this review

I appreciate your detailed review and apologize that you were not able to have an enjoyable visit with us. I'd encourage you and any other travelers to ensure they are comfortable with all aspects of a reservation, before agreeing to the terms and conditions of the site you mentioned. We participate in these sites as we know these bookings sites... More 

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