I have been staying in Best Inns for over thirty years and will never again! I just wish I had checked here before making this trip. It would take the next hour to tell all that was deficient about the rooms. It would only take one call from the health department to close this "joint". I hope for the sake... more

Hello, on Friday, April 17th I checked into a Best Value Inn in Carbondale, IL. I was given a room that I found (and anyone would find) filthy. The room had clearly been smoked in and had a thick musty smoky smell that permeated everything in it. There was no fitted sheet on the bed, only a filthy, smelly, blue... more

believe the reviews, rusty nails sticking out the walls where the trim had once been, lots of bits on the carpet, someone else's trash in the trash can, no plug in the sink but a toothpaste cap stuck down there. Big gap in the door, no iron but an iron burn on the carpet where it had once been, mold... more

First they say that the price of the hotel is 35 dollars but i book it with reservations and they charged me 160 for 2 nights . this hotel did not have an ice machine. the ice bucket was filty and useless because there was not ice machine, Next day I get up on the morning for the free breakfast... more

I stayed at this place on October 17, 2008. The first room they gave me was suppose to be non-smoking, but when I walked in the smoke smell was overwhelming. Needless to say, I changed rooms, but it was not much better. The room was dirty, and I had to pick between the two full size beds as to which... more

Believe the bad reviews! This property is way past its prime and the management doesn't care. Rooms are dirty, drywall patches everywhere, big spots on the carpet, cigarette burns on the doors and linens, sagging mattresss....every negative comment that you've read on this page is true. AVOID!! more

My husband and I were attending Family Weekend at SIU in Carbondale. We booked Thursday-Sunday for us and my sister and her family. We arrived on Thursday (a day early to surprise our son) and boy we were the ones surprised. The minute we opened the door the stench about knocked you over. I made my husband leave the door... more

Written to Americas Best Inns Corporate franchise office... I have just come back from a stay at your inn in Carbondale Illinois. I will never return again to one of your hotels. Despite the poor condition of the room, the fact that the door did not completely close, that the wallpaper was falling off the walls, that the water faucet... more

Since I will be visiting Carbondale a few more times during the next few years, of course I want to find a hotel I can rely on. This is not that hotel! . The room........................ ..nonsmoking...smelled like smoking...tv channel changer wrapped with very worn tape....hole in wall where cable coming in...cigarrette burn on toilet seat....flat bed sheet used as fitted... more