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Holiday Inn Carbondale Conference Center

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2300 Reed Station Parkway, Carbondale, IL 62901
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Holiday Inn Carbondale Conference Center
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Holiday Inn Carbondale Conference Center
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88 reviews from our community

Traveler rating
    47
    22
    9
    3
    7
See reviews for
32
8
7
28
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Fort Riley, Kansas
Senior Reviewer
9 reviews 9 reviews
5 of 5 stars Reviewed yesterday NEW

This perhaps the best holiday Inn I've stayed in by far. The customer service was outstanding, they were very polite helpful and courteous, I would definitely stay there again I also got an upgrade for being a IHG member. Keep up the good work.

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Peoria, Illinois
Senior Contributor
33 reviews 33 reviews
25 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I always stay with the Hilton brand since I have status with them but they were sold out and I am SO happy I stayed here! The front desk staff were fabulous on getting my room extended when the hotel was pretty much sold out and the rooms were modern, spacious, and clean! Breakfast and dinner at the restaurant was... More 

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AGM_HICarbondale, Manager at Holiday Inn Carbondale Conference Center, responded to this review

Thank you so much for writing a review. I am happy that you found the property to be well maintained and the staff friendly and helpful. I will let everyone know that their work is being noticed and look forward to your next visit. Jane Kearney, GM More 

Elkton, Florida
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Very nice hotel. Staff was extremely helpful & nice. Hotel was excellent, well taken care of, maintained, very clean. Bedding was very comfortable. I would highly recommend this hotel. Will definitely be staying here again.

Was this review helpful? Yes
AGM_HICarbondale, Manager at Holiday Inn Carbondale Conference Center, responded to this review

Thank you so much for writing a review. I am happy that you found the property to be well maintained and the staff friendly and helpful. I will let everyone know that their work is being noticed and look forward to your next visit. Jane Kearney, GM More 

Paducah, Kentucky
2 reviews
5 of 5 stars Reviewed 3 weeks ago

The front desk was awesome!!! I had to make arrangements for my son to stay there during a winter storm. I called and they took the information from me over the phone. They totally worked with me in making these arrangements. When my son got there, he said they were very friendly and the rooms were clean. The only part... More 

Was this review helpful? Yes
AGM_HICarbondale, Manager at Holiday Inn Carbondale Conference Center, responded to this review

Thank you so much for writing a review. I am happy that you found the property to be well maintained and the staff friendly and helpful. I will let everyone know that their work is being noticed and look forward to your next visit. Jane Kearney, GM More 

Cleveland, Ohio
Contributor
20 reviews 20 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed January 27, 2015

This property was being renovated when we stayed, and the restaurant was closed. While the rooms are unremarkable, the service is quite accommodating. The front desk is very knowledgeable about the area, and they try to make your stay as pleasant as possible.

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AGM_HICarbondale, Manager at Holiday Inn Carbondale Conference Center, responded to this review

Thank you for writing a review of our property. I am happy to report that our restaurant has been reopened as Fat Bottom Betty's Wood Fired Pizza. The food is excellent and we hope you get a chance to visit us and try it out. Jane Kearney, GM More 

Lehigh Acres, Florida, United States
1 review
5 of 5 stars Reviewed January 14, 2015

Stayed on 2 different occasions within the last month, both times exceeded my expectations. Rooms are clean, beds are very comfortable, and the bathrooms are modern and up to date. My sister and I checked in late both stays, but the employees I did come in contact were always friendly. Lucas was especially helpful during my first stay! This hotel... More 

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AGM_HICarbondale, Manager at Holiday Inn Carbondale Conference Center, responded to this review

Thank you for taking the time to review our hotel. I am happy to hear that your expectations were exceeded and will let Lucas know about the great job he is doing. We look forward to your next visit! Jane Kearney, GM More 

Canton, Georgia
Senior Contributor
22 reviews 22 reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed December 12, 2014

Stayed for a week on business. Clean, up to date, hotel. Extremely friendly and helpful staff. Great restaurant on premises. (See review Fat Bottom Betty’s) Coffee in lobby every morning and hot chocolate and cookies every night, perfect for unwinding! Didn’t use the indoor pool but great to have. The gym was aerobic equipment only.

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AGM_HICarbondale, Manager at Holiday Inn Carbondale Conference Center, responded to this review

Thank you for reviewing our hotel. We are always looking to improve and it is great to here that our hard work is being noticed. Please, call us again next time you are traveling in the area for business or otherwise. Jane Kearney, GM More 

Springfield, IL
Top Contributor
63 reviews 63 reviews
6 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed December 3, 2014

We had a quick overnight while attending an event at SIU-C. The room was clean, and comfortable with two true queen (not double) beds. This is our favorite hotel when staying in Carbondale and we will definitely stay there again.

Was this review helpful? Yes
AGM_HICarbondale, Manager at Holiday Inn Carbondale Conference Center, responded to this review

Thank you for taking the time to review your stay. We know that you have many choices when traveling and are glad to hear our property is your first choice. We look forward to your next visit. Jane Kearney General Manager More 

Chicago, Illinois
Top Contributor
112 reviews 112 reviews
20 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed November 18, 2014

The hotel is always nice, The room was nice, However, there was an open area of about 10 x 10 that had absolutely nothing there. It was just kind of weird and unexpected. The hotel is in nice shape, clean and very friendly staff. all in all, I would recommend this hotel for your next trip to Carbondale.

Was this review helpful? Yes 1
AGM_HICarbondale, Manager at Holiday Inn Carbondale Conference Center, responded to this review

Thank you for taking the time to review our hotel. I will let the staff know that their work is being noticed. Please come see us again soon. Jane Kearney General Manager More 

Waukegan, Illinois
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed September 28, 2014

This trip started off exciting---until we went to check in. It’s sad because the place has potential and the owner has good intentions, they just left the wrong people in charge to handle customer service. The reservation that I made for 2 beds was not actually what I ended up with---the staff claimed I made a "flex" reservation which guaranteed... More 

Was this review helpful? Yes 4
AGM_HICarbondale, Manager at Holiday Inn Carbondale Conference Center, responded to this review

Dear Guest, I apologize about the confusion regarding your reservation. As discussed in person upon your arrival, the reservation you chose online does not guarantee a specific room type or number of beds. We were limited in the types of rooms available due to SIU's Family Weekend and we were completely sold out of rooms with 2 beds, (as had... More 

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