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Hampton Inn Carbondale

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2175 Reed Station Pkwy, Carbondale, IL 62901
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Hampton Inn Carbondale
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Hampton Inn Carbondale
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242 Reviews from our TripAdvisor Community

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Traveler rating
    115
    66
    42
    12
    7
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98
32
10
77
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
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    (57)
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Worden, United States
1 review
5 of 5 stars Reviewed 2 days ago NEW

Chose this location because of the convenience, right off 13. The lobby is beautiful and looks as if it has recently been renovated. Was nice to have a comfortable place to sit and visit. Breakfast was good, as always with Hampton Inn. My room looked to have been recently updated as well. I have been here a few times and... More 

Review collected in partnership with Hampton

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ROCKVILLE CENTER, NY, United States
2 reviews
3 of 5 stars Reviewed 1 week ago NEW

It was average Hampton Inn. Maybe because of the location. Been to better. But not bad. Was there for the Southern Illinois University Black Alumni Group Reunion. The weather was hot and the people who came to support were great. My wife had not been back to her school in 38 years. She had a great time and hope to... More 

Review collected in partnership with Hampton

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kara w, Front Office Manager at Hampton Inn Carbondale, responded to this review

Thank you for taking the time to respond to the survey. The Alumni Reunion was a great event. I apologize that your stay was average. We strive to go above and beyond for our guests. More 

Chicago, Illinois
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago

The hotel is clean and rooms were what you'd expect. Bathroom was big and spacious. The only drawback: The beds were not as comfortable as most Hampton's we've stayed in. They were sagging in the middle and you felt like you were sleeping on the side of a hill all night long. Would be okay if you only had one... More 

Was this review helpful? Yes 1
kara w, Front Office Manager at Hampton Inn Carbondale, responded to this review

It is wonderful that you found the Hampton online e-checkin experience to be great. However, I apologize for any discomfort you had during your stay. I will definitely correct this issue. Thank you for taking the time to give a review. More 

Chicago, Illinois
Level Contributor
23 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 1 week ago

I stay at this hotel several times per year. It is close to everything, rooms are clean, staff couldn't be nicer. Hot breakfast is very good. They bake the best chocolate chip cookies during midday. Gym could be better. I prefer this hotel to all of the others.

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kara w, Front Office Manager at Hampton Inn Carbondale, responded to this review

Thank you for preferring our hotel . You are a valued guest and we enjoy having you stay with us. We appreciate your wonderful review. More 

Nashville, United States
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago

I had to take a last minute trip home. I only looked at the Hampton Inn because I love the hotel chain. Generally, the rooms are clean and the service is awesome. Unfortunately, this time the attendant didn't do the best cleaning job in the restroom. I'm sure this was an isolated event and it will not stop me from... More 

Review collected in partnership with Hampton

Was this review helpful? Yes 1
kara w, Front Office Manager at Hampton Inn Carbondale, responded to this review

Thank you for taking the time to complete a review. Your feedback is important. Our staff and hotel strives for guest satisfaction, so I greatly apologize for the inconvenience. More 

chicago
Level Contributor
88 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed at Hampton Inn while visiting our granddaughter at SIU. The hotel is clean and typical Hilton perks. The desk staff was extremely helpful and breakfast was fresh and hot. Nice place to stay if you are doing the Shawnee Wine Trail or are visiting Southern Illinois University.

Was this review helpful? Yes
kara w, Front Office Manager at Hampton Inn Carbondale, responded to this review

Thank you for your fantastic review. We are so happy to hear that you had a great experience and enjoyed your stay. More 

Madison, Alabama
Level Contributor
12 reviews
3 of 5 stars Reviewed 2 weeks ago

My husband and I stayed here for 2 nights while visiting family. This Hampton Inn is in dire need of repair. The wall of our shower had a large crack in it and there was missing tile in the bathroom. We had called ahead for reservations and knew we would be arriving after 7. Upon our arrival there was a... More 

Was this review helpful? Yes
kara w, Front Office Manager at Hampton Inn Carbondale, responded to this review

I want to thank you for taking the time to provide feedback for the Hampton Inn Carbondale. I am pleased to see that you found our staff to be professional and the breakfast to be good. However, I do want to apologize for the condition issue of the bathroom and your wait time at the front desk. Renovations for the... More 

Alton, Illinois
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I'm going to assume that this is the nicest hotel in Carbondale! Very clean, very nice staff. We loved our free cookies and free breakfast. It is off a frontage road off main street, located near several restaurants which was a great convenience.

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Texas
Level Contributor
30 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We stayed here for a class reunion recently. Hotel is average. Rooms need some upgrading. Lobby area was nice and breakfast was OK. In my opinion the price was too expensive for the area $159, however, we received a group rate of $109 which also seemed pricey. Used to live in Carbondale, so I know the area. Hotel is just... More 

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Indianapolis, United States
1 review
3 of 5 stars Reviewed 3 weeks ago

Staff is very nice and friendly and the hot breakfast is okay as long as you don't have people with allergies. My kids who are allergic to dairy and eggs had difficulty finding things to eat. There were bugs in our room - we killed them and none returned - and housekeeping did not make our beds the first night.... More 

Review collected in partnership with Hampton

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