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Hampton Inn Carbondale

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2175 Reed Station Pkwy, Carbondale, IL 62901
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1 room 1 guest
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Hampton Inn Carbondale
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249 Reviews from our TripAdvisor Community

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Traveler rating
    116
    70
    43
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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High Point, North Carolina
Level Contributor
35 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Our stay at this Hampton was pleasant. The beds were fairly comfortable and we did not hear a lot of noise from other guests. The breakfast was pretty good, egg product-don't think they were freshly cracked eggs--bacon, breakfast burrito option, good fresh fruit, yogurt, bagels, etc, waffles, good coffee. Staff was for the most part very nice. Elevator made a... More 

Review collected in partnership with Hampton

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kara w, Front Office Manager at Hampton Inn Carbondale, responded to this review

Thank you for your pleasant review regarding the hotel and staff. We do take an interest in our quests' requests and are looking forward to adding refrigerators and microwaves in our update plan.Thank you for your review and hope you will stay with us again should your travels bring you back to Carbondale. More 

Moline, Illinois
Level Contributor
24 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

We were welcomed at the front desk by a very nice person. Should have gotten her name. We were 2 hours early and our king room was available yet but she did offer 2 queens which we took. Room was clean but a used bar of soap was in the shower which was gross. Beds were very cozy with lots... More 

Was this review helpful? Yes
kara w, Front Office Manager at Hampton Inn Carbondale, responded to this review

Thank you for taking the time to complete a review. I am happy to see that you found the breakfast to be nice and the beds to be comfortable. However, we want you, the guest, to 100% satisfied. We value our HHonors members and have added bonus points to your membership account. Your suggestion for refrigerators and microwaves has been... More 

Columbia, IL
Level Contributor
241 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 130 helpful votes
4 of 5 stars Reviewed 1 week ago

We had a nice visit while staying at the hotel for a wine trail vacation. Front desk could not tell us where several of the wineries were or where Giant City Lodge was. Staff was very young. Dog friendly so pets we could hear barking but the room was clean. Wifi not the best and the TV channels were horrible.

Review collected in partnership with Hampton

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kara w, Front Office Manager at Hampton Inn Carbondale, responded to this review

Thank you for your feedback on your recent stay with us. We will continue to provide knowledge of the area to our new front desk staff members and access to many of our property brochures. Gust service is of the utmost importance. We are currently working on extending our channels and providing fast WIFI connections. Please visit us again and... More 

Elburn, United States
1 review
2 of 5 stars Reviewed 1 week ago

Noise from the street and the loud air conditioner turning on and off were a real disappointment. Was not acknowledged as a Hilton Honor member. Will not use this location again while visiting granddaughter in college at SIU.

Review collected in partnership with Hampton

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kara w, Front Office Manager at Hampton Inn Carbondale, responded to this review

Thank you for writing a review about your recent stay with us. We are sorry you were unhappy with our property. We appreciate your feedback, and will address the issues as we work to improve our guest experience and train the new staff members. We value our HHonors member and provide a property specific option that allows our guest to... More 

Decatur, Illinois
Level Contributor
49 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
3 of 5 stars Reviewed 1 week ago

I know this is a minor concern on my part but I report this not so much for the results but for the process. When I checked in my wife and I realized that we had not gotten any cash (we each thought the other had gotten some before our trip). Since is was getting late to try and get... More 

Review collected in partnership with Hampton

Was this review helpful? Yes
kara w, Front Office Manager at Hampton Inn Carbondale, responded to this review

We are sorry we were not able to provide you with a better quality of service during your process. Our HHonors members are truly important to us and are a top priority. On behalf of our management team I want to apologize, for this is not typical of our usual Hamptonality and guest service. We will also take your refrigerator... More 

Indianapolis, Indiana
Level Contributor
20 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Everyone in hotel was very friendly. Even though they were very busy, they quickly handled everyone. Great location right off highway and close to SIU/ Giant State Park/etc. Recommend to anyone looking for lodging in the area.

Review collected in partnership with Hampton

Was this review helpful? Yes
kara w, Front Office Manager at Hampton Inn Carbondale, responded to this review

Thank you for taking the time to share your kind words with us via TripAdvisor. We strive for guest satisfaction and quality service. Our quick attentive staff wants your stay to be truly outstanding. More 

Springfield, Illinois
Level Contributor
6 reviews
3 hotel reviews
4 of 5 stars Reviewed 2 weeks ago

The Hotel is Nicely located. Staff is friendly. Very nicely done lobby and breakfast area. Breakfast is fine but a plastic plate deal. The fitness room was small but clean and nicely done. Rooms clean and neat but on the cheap side.

Review collected in partnership with Hampton

Was this review helpful? Yes
kara w, Front Office Manager at Hampton Inn Carbondale, responded to this review

Thank you for taking the time to fill out a review. We will definitely take your review into consideration as we continue to improve. We truly appreciate the great feedback and thank you for staying with us. More 

Worden, United States
2 reviews
5 of 5 stars Reviewed 4 weeks ago

Chose this location because of the convenience, right off 13. The lobby is beautiful and looks as if it has recently been renovated. Was nice to have a comfortable place to sit and visit. Breakfast was good, as always with Hampton Inn. My room looked to have been recently updated as well. I have been here a few times and... More 

Review collected in partnership with Hampton

Was this review helpful? Yes
kara w, Front Office Manager at Hampton Inn Carbondale, responded to this review

We are happy to see that your stay was enjoyable! We greatly appreciate the fantastic review and want to thank you. More 

ROCKVILLE CENTER, NY, United States
2 reviews
3 of 5 stars Reviewed July 22, 2015

It was average Hampton Inn. Maybe because of the location. Been to better. But not bad. Was there for the Southern Illinois University Black Alumni Group Reunion. The weather was hot and the people who came to support were great. My wife had not been back to her school in 38 years. She had a great time and hope to... More 

Review collected in partnership with Hampton

Was this review helpful? Yes
kara w, Front Office Manager at Hampton Inn Carbondale, responded to this review

Thank you for taking the time to respond to the survey. The Alumni Reunion was a great event. I apologize that your stay was average. We strive to go above and beyond for our guests. More 

Chicago, Illinois
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed July 18, 2015

The hotel is clean and rooms were what you'd expect. Bathroom was big and spacious. The only drawback: The beds were not as comfortable as most Hampton's we've stayed in. They were sagging in the middle and you felt like you were sleeping on the side of a hill all night long. Would be okay if you only had one... More 

Was this review helpful? Yes 1
kara w, Front Office Manager at Hampton Inn Carbondale, responded to this review

It is wonderful that you found the Hampton online e-checkin experience to be great. However, I apologize for any discomfort you had during your stay. I will definitely correct this issue. Thank you for taking the time to give a review. More 

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