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Hampton Inn Carbondale

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2175 Reed Station Pkwy, Carbondale, IL 62901
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Hampton Inn Carbondale
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Hampton Inn Carbondale
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217 reviews from our community

Traveler rating
    105
    58
    35
    12
    7
See reviews for
86
29
9
70
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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    (50)
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Blanchester, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

I am a Gold Elite member for IHG. My wife and I stayed at a Hampton in Frankfort, KY. I was that day my wife stated she thought Hampton was cleaner and nicer. So now, my plans are to become a Gold member with Hampton.

Review collected in partnership with Hampton

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1 review
3 of 5 stars Reviewed 3 weeks ago

Hotel staff were wonderful. The pool & hot tub were enjoyed by all. Breakfast was typical but adequate. Managers were very accommodating and went above & beyond delivering fresh baked cookies to my granddaughter in our room. The housekeepers didn't vacuum my room the whole time we were there and it took 2 days for them to change a nasty... More 

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Greenville, SC, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This hotel follows just minimum Hampton standards and isn't afraid to tell you so. You will NOT likely be getting a refrigerator or microwave for your room unless you beg for it, and even then, it looks like it's been in someone's college dorm being beat up for a couple of years. The morning hot breakfast is one of the... More 

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albers, United States
1 review
4 of 5 stars Reviewed 3 weeks ago

The staff was excellent and friendly from the time I checked in to the time I checked out. Rooms were clean but the beds were a little soft for my sleeping. Swimming pool room was good didn't have that strong clorine smell that makes your eyes burn. Breakfast was good the usual. Overall good place to stay.

Review collected in partnership with Hampton

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brittany_foster, Manager at Hampton Inn Carbondale, responded to this review

We're so glad to hear that you enjoyed your recent stay with us! We thank you for your feedback and can't wait to see you again! Brittany Foster Assistant General Manager Hampton Inn Carbondale brittany.foster@hilton.com More 

Kyle, Texas
Senior Contributor
34 reviews 34 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The rooms are spacious, comfortable and nicely furnished. Free WiFi, free parking and a complimentary breakfast are among the amenities for overnight guests. While I didn't use it, there is also an indoor pool. The service staff were helpful and courteous. There are plenty of restaurant choices and shopping in close proximity. I will stay here the next time I... More 

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brittany_foster, Manager at Hampton Inn Carbondale, responded to this review

Thank you so much for your kind words; we hope to see you again soon! Brittany Foster Assistant General Manager Hampton Inn Carbondale brittany.foster@hilton.com More 

Chicago, IL
Top Contributor
67 reviews 67 reviews
15 hotel reviews
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Probably our fault but this hotel was way off of i57 that we were traveling (there is a Hampton right off the hwy just not this one). Lobby is clean and decently appointed. However, when checking in it took 10 minutes to have someone realize we were at the desk which was a little concerning for security purposes. The room... More 

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brittany_foster, Manager at Hampton Inn Carbondale, responded to this review

We are pleased that you found our hotel accomodations to be clean and comfortable but would like to sincerely apologize for the lack of quality and hamptonality that you experienced during you stay. We appreciate your feedback and assure you that your comments are being used to retrain our staff in the appropriate areas. If your travels ever bring you... More 

Indianapolis, Indiana
Senior Reviewer
8 reviews 8 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 4 weeks ago

I have a student at SIUC and have stayed at this location before. Yes, I have a dog and live my fur kid, but I will not stay here again. The hotel was over run with dogs. I even asked if there was a dog show in town. The reply was that they were pet friendly. (This explains the smell... More 

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brittany_foster, Manager at Hampton Inn Carbondale, responded to this review

Dear Kim H, We are sorry we were not able to provide you with a better quality of service. This is not typical of our usual Hamptonality and welcoming staff, and we are always looking for ways to improve our customer experience. We try hard to make sure all of our guests have a great stay as we are all... More 

Arlington Heights, Illinois
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed 4 weeks ago

Hotel was nice. Water pressure in the sink was very low. Internet was extremely slow. Staff is nice and friendly. Location is unfortunately outside of town and on the opposite side of town from the university.

Review collected in partnership with Hampton

Was this review helpful? Yes
brittany_foster, Manager at Hampton Inn Carbondale, responded to this review

Brian, Thank you for your kind words regarding our hotel and staff. Your comments regarding our water pressure and internet are being considered in future decisions about changes being made to our property. In fact, we will be upgrading our internet this year in order to offer the best amenities possible to our guests. Thank you for your review and... More 

Crystal Lake, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

We enjoyed our stay and felt the bed was very comfortable. The breakfast was fine and the staff was very helpful and courteous. We will stay here again when we come back to visit Carbondale in the future.

Review collected in partnership with Hampton

Was this review helpful? Yes
brittany_foster, Manager at Hampton Inn Carbondale, responded to this review

Thank you so much for your kind review; we hope to see you again soon! Brittany Foster Assistant General Manager Hampton Inn Carbondale brittany.foster@hilton.com More 

Mundelein
2 reviews
5 of 5 stars Reviewed March 29, 2015

We were visiting with a fairly large group of baseball parents for games around Carbondale. The Hampton staff couldn't have been nicer or more accommodating, and the hotel and rooms were all very clean and inviting. Thanks! We'll be back again.

Review collected in partnership with Hampton

Was this review helpful? Yes
brittany_foster, Manager at Hampton Inn Carbondale, responded to this review

Thank you so much for your kind review. It was a pleasure having you stay with us and we hope you'll come see us again soon! Brittany Foster Assistant General Manager Hampton Inn Carbondale brittany.foster@hilton.com More 

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