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Comfort Inn & Suites Carbondale

2.5 of 5
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2400 Reed Station Parkway, Carbondale, IL 62901
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Comfort Inn & Suites Carbondale
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Ranked #6 of 11 Hotels in Carbondale
A recent review
3 of 5 stars Reviewed October 21, 2014
Angie M
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53 reviews from our community

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    10
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22
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10
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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MORENO VALLEY
Top Contributor
382 reviews 382 reviews
192 hotel reviews
210 helpful votes 210 helpful votes
2 of 5 stars Reviewed January 22, 2015

I've had such good success with Choice Hotels the last decade, I rarely go to trip adviser to find out about them. Big mistake here. very very poor quality for Choice Hotels. Maybe they are so busy they don't need to do repairs or make the place look nice. Terrible carpet, no pad underneath, hard as can be when you... More 

Was this review helpful? Yes 1
2 reviews
2 of 5 stars Reviewed December 14, 2014 via mobile

We stayed at this location for a college graduation. At 1 am our neighbor was on the phone, I heard the entire conversation from both parties. Including her SNORING. Which made me ponder - she probably also heard my husband snore as well... Wish I had headphones or had stayed at the Holiday Inn!

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2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed October 21, 2014

My family and I stayed here for a night. The carpet in the room was a little dirty but besides that the room was perfect. The front desk employees were more than helpful. The door to the bathroom was a little different because it wouldn't stay open or I had to prop it open with a pair of shoes.

Was this review helpful? Yes 1
Naperville, Illinois
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed September 4, 2014

Let's start with the positives. Our room looked updated and the beds were comfortable. The front desk staff was polite when we checked in and also when we contacted them about the many issues. That's it. Negatives. There were so many. 1) After checking in, we immediately noticed the hallway carpets were disgusting and stained. Our room carpet was no... More 

Was this review helpful? Yes 2
Clarksville, MD
Senior Contributor
25 reviews 25 reviews
4 hotel reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed September 2, 2014

My wife and I were traveling alone, but were staying at this hotel with members of our extended family for a wedding in the vicinity. The positives - the staff was courteous and helpful. They provided a turn-down service, but why. The negatives - The carpeting was so old that it no longer appeared to have viable padding. Although it... More 

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Little Rock, Arkansas
Top Contributor
135 reviews 135 reviews
39 hotel reviews
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed August 24, 2014

We stayed here for one night while passing through. We stayed in a king suite which was spacious, a very comfortable bed, and very clean. I think this hotel is fine to stay in because it is clean, the beds are comfortable, the staff are friendly and helpful. I have stayed in much more expensive hotels that were not as... More 

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Louisville
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed July 2, 2014

We recently spent the night at Comfort Inn & Suites in Carbondale, IL and were quite disappointed. We selected it because it had slightly higher ratings compared to others in the area - but it was not up to par. Our big issue was that the carpet was very dirty. In the halls, in the rooms and on the chairs... More 

Was this review helpful? Yes 1
Houston, Texas
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed June 29, 2014

The rooms are clean, but you can tell everything is of the cheapest quality. Thin towels, thin sheets and the smallest slivers of soap. We were given 2 slivers of soap for 2 people to use at the sink and in the shower! The carpets are badly stained and the office chair in our room was broken. I get the... More 

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Bixby, Oklahoma
Senior Contributor
27 reviews 27 reviews
10 hotel reviews
25 helpful votes 25 helpful votes
1 of 5 stars Reviewed June 28, 2014

This is a Live review. We booked this Hotel because everything else was full. I can not see why this wasn't full. Carpet in the rooms and Hallways need to be replaced, Stains as far as you can see. Came back to our room in the evening and notice housekeeping did not leave any replacement hand soap or shampoo. Went... More 

Was this review helpful? Yes 2
Bourbonnais
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed June 22, 2014

My son's team booked this hotel for a baseball tournament at SIU . No frills here. It's your basic $90 a night hotel. As everyone else has stated the carpet in the halls and rooms are stained and worn. Minimal upgrades have been made in the rooms and bathrooms. The breakfast is your basic "free " breakfast that low budget... More 

Was this review helpful? Yes 1
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