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Hotel Santika BSD City

Jl.Pahlawan Seribu | Teraskota Entertainment Center, Serpong 15321, Indonesia
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Hotel Santika BSD City
Best prices for: 1 room 1 guest
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Ranked #2 of 4 Hotels in Serpong
A recent review
4 of 5 stars Reviewed May 12, 2015
Tanti M
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100 Reviews from our TripAdvisor Community

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    42
    7
    6
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16
12
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Ottawa, Canada
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

If you love going to concerts and don't really care about cleanliness, this is the place for you. The loudness from the music playing almost provided a free in-room massage (if you don't mind your ear drums to be damaged). Unfortunately for us, we have tired 4yr old. And there is almost none picking up the extension "0". Also, I... More 

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Contributor
12 reviews 12 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed May 12, 2015

I stayed here for 1 night only,just becuase i was watching Katy Perry Concert and this hotel is the closest from venue. I stayed in Superior Room and its rather small..eventhough its small it provides all of the amenities,including safe,bath amenities,2 slippers and coffee and tea. The bed is comfy,i also like the bathroom because of the big shower that... More 

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Arman_Widianto, General Manager at Hotel Santika BSD City, responded to this review

Dear Ms Tanti Warmest Greetings from Santika BSD City – Serpong. Thank you for sharing your experience in Trips Advisor We glad to hear that you enjoyed to stay with us and share your positive feedback particularly staff services, bathroom shower, amenities and the breakfast. I will share your comments to our staff and I am sure this feedback will... More 

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed May 8, 2015

I was from swissbell, horison and harris hotel. But superior room from Santika is the worst, fyi I am at smooking room, I can smell smoke everywhere, the room layout is awful, pillow is not good, no charging port on the side of bed, small and ugly trash can. The toilet seat is really awful. I can say this is... More 

Was this review helpful? Yes 1
Arman_Widianto, General Manager at Hotel Santika BSD City, responded to this review

Dear Mr./Ms. Risha K, Warm Greetings from Hotel Santika BSD City – Serpong. Thank you for sharing your feedback on your last visit at Santika BSD City, as every guest impression is valuable. I am very sorry to hear that you were disappointed during your recent stay. While I wish you had a better experience. We strive to provide the... More 

Travelers are raving about these Serpong hotels

2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed April 28, 2015

I stayed in the suite room, and connecting room also at deck 8. Perfect suite, love it. Downside, if u stay at weekend,the music from cafes downstair really can be disturbing. Just bring earplug maybe. Location is perfect, linked to teraskota mall, hope the mall will open 24 hours someday, will be much better.(now just closed at 10pm). Downside, hard... More 

Was this review helpful? Yes 2
Arman_Widianto, General Manager at Hotel Santika BSD City, responded to this review

Dear Mr. Doutzen L. Warmest Greetings from Hotel Santika BSD City – Serpong. Thank you for sharing your constructive feedback on your last visit at Santika BSD City, as every guest impression is valuable. We glad to know that you love the Santika Suite room and it is a disappointment on our side that the satisfaction you deserve was not... More 

Melbourne, Australia
Top Contributor
77 reviews 77 reviews
40 hotel reviews
46 helpful votes 46 helpful votes
3 of 5 stars Reviewed April 6, 2015

The Hotel Santika BSD City is a nice hotel outside central Jakarta (so you don't have to fight the crazy traffic). The staff members at the hotel are exceptionally friendly and helpful. The hotel is clean and well managed and the breakfast is good. It is a little isolated as BCD City is a fairly newly established suburb so I... More 

Was this review helpful? Yes 2
Arman_Widianto, General Manager at Hotel Santika BSD City, responded to this review

Dear Alex Warmest Greeting from Hotel Santika BSD City We thank you very much for your positive feedback and sharing your experience in Trips Advisor. We are happy to hear that you enjoyed to stay with us, particularly on hotel product and services. Your comment regarding the size of desk and cupboard will be taken to our attention for improvement... More 

Jakarta, Indonesia
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 13, 2015

i was stayed one night and i have candle light dinner at balcony and it was amazing & surepricing me. the view at night so beautiful and the dinner very delicious. i almost 4 times stay in this hotel & the service is good.

Was this review helpful? Yes 2
Arman_Widianto, General Manager at Hotel Santika BSD City, responded to this review

Dear Mr. Sofyan H., Warmest Greeting from Hotel Santika BSD City – Serpong. Thank you for choosing Hotel Santika BSD City as your preference stay on your special occasion. We glad to hear that you have enjoyed your special day with us, and truly honored for us to make our customer special day more memorable. Thank you again for the... More 

Kuala Lumpur, Malaysia
Top Contributor
129 reviews 129 reviews
40 hotel reviews
40 helpful votes 40 helpful votes
3 of 5 stars Reviewed March 6, 2015

We stayed one night in a superior room, however were disappointed that the large bed was only a queen size and the room size was only 18m2. Unfortunately there was no deluxe room available to upgrade to and the larger suites were simply too expensive. For a couple with 2 young kids it was definitely too small. The front office... More 

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Arman_Widianto, General Manager at Hotel Santika BSD City, responded to this review

Dear Sir, Warms Greeting from Hotel Santika BSD City – Serpong. Thank you for choosing to stay with us on your recent family visit in Serpong and sharing your positive feedback in Trips Advisor fellow. We are delighted to hear that you had an excellent stay with us and particularly on your breakfast experience and staff services. I will share... More 

Bangkok, Thailand
Top Contributor
76 reviews 76 reviews
63 hotel reviews
78 helpful votes 78 helpful votes
4 of 5 stars Reviewed March 3, 2015

The hotel is in a great location being connected to the Teraskota mall at the ground floor, which gives you plenty of dining options. The public areas and restaurant is clean, and the rooms are of a decent size. The bathrooms were clean too. The only issue I had was that the AC in the room wasn't working properly. When... More 

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Arman_Widianto, General Manager at Hotel Santika BSD City, responded to this review

Dear Mr. Andy, Warmest Greetings from Hotel Santika BSD City – Serpong. We very much appreciated for choosing Hotel Santika BSD as your preference of stay and sharing a positive feedback. We glad to know that you have enjoy your stay with us and the service provided. I will share your comments with our team. I am sure that this... More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 17, 2015 via mobile

I stayed for business trip. The location is amazing. Just a minute from high way, not much traffic serounding this area make this is the perfect hotel for stay. Many choices for leasure after working hours. You can find many restaurants until cinema just walk the hotel back door, the hotel give you free voucher during the weekend. Awesome! They... More 

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Arman_Widianto, General Manager at Hotel Santika BSD City, responded to this review

Dear Pak Hanni Tyastiono, Warmest Greetings from Santika BSD City – Serpong. We would like to thank you for choosing to stay with us on your recent visit to Serpong BSD City and sharing your appreciation. We are delighted to hear that you had an excellent stay with us and particularly value our hotel and staff services. I will share... More 

Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed January 10, 2015

I write this as I try to sleep tonight on 10/1/2015, a day before my engagement ceremony in BSD. We booked 20 plus rooms because we had initially thought this hotel was the best one to stay at considering their known quality in Indonesia. I was wrong. The hotel can't do much to turn down the music from the cafe... More 

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Arman_Widianto, General Manager at Hotel Santika BSD City, responded to this review

Dear Mr. Emirsyah, Greeting from Hotel Santika BSD City. Thank you for sharing your constructive feedback on your last visit at Santika BSD City, as every guest impression is valuable. I am very sorry to hear that you were disappointed during your recent stay. We, at Santika BSD City, strive to provide the highest standard of service therefore your feedback... More 

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