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Extended Stay America - Chicago - Burr Ridge

2.5 of 5
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15 West 122nd South Frontage Road, Burr Ridge, IL 60527
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Extended Stay America - Chicago - Burr Ridge
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1 room 1 guest
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Ranked #3 of 4 Hotels in Burr Ridge
A recent review
3 of 5 stars reviewed 1 week ago
pdp1964 Altona, Illinois
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37 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Altona, Illinois
Level Contributor
4 reviews
3 hotel reviews
3 of 5 stars Reviewed 1 week ago

Service was OKAY... Tolet paper in nightstand drawer- looked to have been wet at one time also!?!?! Elevator was dirty. Sets of dishes outside the room(s) on the floor we were on - they were there all night, looked like there been there for some time too. Glad we spent on 1 night! Looks good on the outside! Best was... More 

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Columbus, Ohio
2 reviews
5 of 5 stars Reviewed 4 weeks ago

This hotel was great. Half the price of other hotels in the city. It's only 20 min to half hour outside the city. Very nice shopping center right across the street. Very quite and extremely clean. Great water pressure.

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Manager_11525, General Manager at Extended Stay America - Chicago - Burr Ridge, responded to this review

Thank you so much for you kind words. I truly appreciate your comments regarding our convenient location, clean rooms and great value. I’m thrilled we were able to provide you with a home away from home experience! Once more, thank you for posting your review. We look forward to having you visit with us again in the future. More 

1 review
1 of 5 stars Reviewed June 13, 2015 via mobile

Worst hotel, cleaning lady pushed me down and broke my back. Hotel did not compensate for this or any hospital bills and still have persistent back pain. Will be getting a lawyer if I don't receive something from headquarters.

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Travelers are raving about these Burr Ridge hotels

1 review
1 of 5 stars Reviewed May 27, 2015 via mobile

Has a distinct smell when you walk in and two lamps did not work at all. We had four people on our trip and needed seprate beds due to gender the bed was not even a king size which would have helped out tremendously. We got 2 small beds but a good kitchen with no pots or pans. There was... More 

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Manager_11525, General Manager at Extended Stay America - Chicago - Burr Ridge, responded to this review

I appreciate you taking the time to write a review of your experience with us. I sincerely apologize that your experience with us was not to our company’s high standards. While we no longer keep dishes in guest rooms, these items are available at the front desk upon request. I apologize if this was not explained at check-in. In response... More 

Mattoon, Illinois, United States
Level Contributor
28 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed May 21, 2015

We checked into this hotel very late and left early for a 530 flight out of midway. The price for this hotel was very affordable and everything was sufficient. Didn't test out many amenities. Shower was hot and didn't have any trouble sleeping.

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Manager_11525, General Manager at Extended Stay America - Chicago - Burr Ridge, responded to this review

Thank you so much for taking the time to leave us such a kind review. I am glad we could provide you with a clean and comfortable stay. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future! More 

Florida
Level Contributor
15 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed May 7, 2015

The hotel is located right off the expressway and is very convenient. The staff was nice and professional. The room had an updated bathtub/surround shower. The room was clean and the bed was comfortable. My biggest gripe is that the breakfast was a handful of granola bars, a few oranges and coffee. When I went back to get more coffee,... More 

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Knoxville, Tennessee
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed May 2, 2015

I stayed at this location for 6 months. The room was nice and the staff were always very helpful and nice. The manager (Ben) was very nice and always said Hi to my dogs as we were walked through the lobby. The location was convenient and close to a lot of restaurants and shopping. I would defiantly recommend this location.

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Chicago - Burr Ridge, responded to this review

Thank you so much for taking the time to share your experience with us here at Extended Stay America in Burr Ridge. It is feedback like yours that lets us know we are providing guests with a great experience and gives us the inspiration to continue improving our service. The staff and I would like to thank you again for... More 

Chicago, Illinois
Level Contributor
34 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
2 of 5 stars Reviewed April 12, 2015

First, should explain that I am a police officer in the civilian world and I'm also an Army Reservist. When in that capacity, I am in an antiterrorism/force protection role. That being said, I tend to notice and/or think of things many people don't. I stayed here on 3/7 and noticed that the west exterior door was broken. Normally, this... More 

Was this review helpful? Yes 3
Miami, Florida
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed March 7, 2015

Great location on I55 and 294 , both airports close by !! Quiet area , Lots of restaurants on route 83 1.5 miles away !!! Front desk is attentive !! I switch From another location !! I stay every other month !!!

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Chicago - Burr Ridge, responded to this review

Thank you so much for your comments. It is feedback like yours that gives us here at Extended Stay America in Burr Ridge the inspiration to continue providing the home-away-from-home experience expected from Extended Stay. I am so glad that our hotel was in a location convenient for your needs and that our staff was friendly. The staff and I... More 

Maumee, Ohio
Level Contributor
21 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed January 9, 2015

I was in Chicago for the night and needed a clean room and bed. For the price I got exactly that. I would have loved an exercise room but this hotel is a great alternative to the high price offers for a downtown hotel. There is a great restaurant (Coopers) close by so a bed good food and a clean... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Chicago - Burr Ridge, responded to this review

Thank you so much for your feedback regarding your stay with us. I am so glad you enjoyed your stay with us and that your room met your needs. It is great to read that you found us to be a good value and that you enjoyed our location. Thanks to your feedback, we can continue to work on providing... More 

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