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Marriott Chicago Southwest at Burr Ridge

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1200 Burr Ridge Pkwy, Burr Ridge, IL 60527
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1 room 1 adult
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Marriott Chicago Southwest at Burr Ridge
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403 Reviews from our TripAdvisor Community

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Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

the hotel is very classy hotel, almost all people there are class people, the hotel is very nice, the service is the best, they are very friendly and helpful they really care, the room the bed the toilet are very clean and comfortable, where ever your room is you will have a nice view, the breakfast is good, the location... More 

Helpful?
Thank Haya A
Morehead, Kentucky
Level Contributor
104 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed 5 days ago NEW via mobile

The Marriott Burr Ridge is a very nice hotel and most convenient for an event we attended. The price we got as a group was very reasonable and the shopping area adjacent to the hotel was great. Plenty of parking and an airport shuttle plus easy interstate access if you are driving.

Helpful?
Thank DiamondDan1
Wisconsin Dells, Wisconsin
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I had a friend flying in and out of Midway and this seemed to be one of the nicer locations about 20 to 30 minutes from the airport. I used airline points for both stays, one on the weekend and one during the week. I was astonished at the increase in price for the weekday but as previous business traveler... More 

Helpful?
Thank BStrand2013
Miami Beach, Florida
Level Contributor
29 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The staff - Good. The property - Good. The overall experience - Good. Was it a great value? Not sure as it isn't a 'budget' property. Suggestions: Improve the mattress. Mine was old and had 'seen it's day' and that day wasn't the day I was in the property! And for the Concierge Club - An improvement in evening snacks... More 

Helpful?
Thank MiamiOlivier
Plainfield, Illinois
1 review
4 of 5 stars Reviewed 3 weeks ago via mobile

Everything was very clean and the staff was very accomodating. There were travel hockey teams staying there so when we requested to move to another floor they responded immediately. We had some drinks and a piece of cheesecake at the bar and used the hot tub in the morning and both were very nice. Great hotel for a getaway as... More 

Helpful?
Thank Paul L
scott g, General Manager at Marriott Chicago Southwest at Burr Ridge, responded to this review

We are glad you enjoyed your "January getaway". Thanks for taking the time to review the hotel. I am glad you enjoyed your stay at the Chicago Marriott Southwest at Burr Ridge." More 

Ellisville, Missouri
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
2 of 5 stars Reviewed 3 weeks ago

We are currently staying at the hotel since it's a preferred vendor for my son's hockey association. I'm not sure why this hotel participates as a preferred vendor since they seem to be the most child UN friendly hotel we've ever been to. Must be for all the money they make off the hockey teams. When we arrived, we checked... More 

Helpful?
Thank Kel071
scott g, General Manager at Marriott Chicago Southwest at Burr Ridge, responded to this review

Thank you for taking the time to review the hotel. I want to apologize for the service you received during your stay. I will be sure to share your comments with our staff to help us improve our service. We host many sports tournaments throughout the year and it is a very important part of our business. For you to... More 

1 review
5 of 5 stars Reviewed 4 weeks ago via mobile

What a great place to stay with easy on/off access to interstate 55 or 294. The rooms are spacious, nicely decorated and have a nice desk area to work at. The staff is friendly and accommodating. This is a great location with many restaurants and shops nearby.

Helpful?
Thank Angie & Joel B
scott g, General Manager at Marriott Chicago Southwest at Burr Ridge, responded to this review

Thanks for the great review "AngieBee". We are glad you enjoyed your stay and hope to see you again soon at the Chicago Southwest Marriott at Burr Ridge. More 

Chicago, Illinois
Level Contributor
47 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed December 27, 2015 via mobile

Great stayed! Nice clean rooms,lobby and pool! Front desk was accommodating. Now the bed that's a different story. Room 621 needs a new mattress. Breakfast was ok. Omelettes and eggs take a while to get done and service is very slow. I can't say the waitress was rude, she was just not very attentive. A smile goes a long way.... More 

Helpful?
Thank Estelle S
scott g, General Manager at Marriott Chicago Southwest at Burr Ridge, responded to this review

Thanks for taking the time to review the hotel. I will share your comments with our staff and we hope to see you again on your next visit to Burr Ridge. More 

1 review
5 of 5 stars Reviewed December 26, 2015 via mobile

We were welcomed on Christmas night with smiles and good cheer. Our room was warm,comfortable and quiet. We were very happy! What a pleasant way to relax after the rapid pace of our last few days. We highly recommend this property which is located just off 55.

Helpful?
Thank James M
scott g, General Manager at Marriott Chicago Southwest at Burr Ridge, responded to this review

Happy Holiday from the Chicago Marriott Southwest at Burr Ridge. Thanks for spending Christmas with us, we are glad you enjoyed your stay. More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed December 21, 2015 via mobile

Very bad service. First the presidential suite was part of our package. When we checked in they told my husband that it was not available that they were doing maintainance on it. Well why wouldn't we have received a call telling us that. Well they then said it was just going to take an hour or so to be ready.... More 

Helpful?
1 Thank Michael D
JillRinozzi, Director of Sales at Marriott Chicago Southwest at Burr Ridge, responded to this review

Michael D- Thank you for your time on the telephone this evening. Please accept my sincere apology for the shortcomings with your stay and I am glad we are able find a resolution your find acceptable. We appreciate your understanding and look forward to hosting you and your family again in the future. Warmest regards, Jill Rinozzi Director of Sales... More 

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