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SpringHill Suites Chicago Southwest at Burr Ridge / Hinsdale

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15 W 90 North Frontage Road, Burr Ridge, IL 60527
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SpringHill Suites Chicago Southwest at Burr Ridge / Hinsdale
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SpringHill Suites Chicago Southwest at Burr Ridge / Hinsdale
SpringHill Suites Chicago Southwest at Burr Ridge / Hinsdale
SpringHill Suites Chicago Southwest at Burr Ridge / Hinsdale
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233 reviews from our community

Traveler rating
    102
    75
    30
    17
    9
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84
25
8
88
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Greenwich, Connecticut
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I checked in on Tuesday and was lucky to be invited to the hotel's grand reopening party that night. The hotel hosted complimentary food and drinks and the friendly staff provided tours of the newly renovated rooms, fitness, meeting room, and lobby. The hotel looks great and new...I will definitely be back!

Was this review helpful? Yes
Sheena_Fox, Director of Sales at SpringHill Suites Chicago Southwest at Burr Ridge / Hinsdale, responded to this review

Dear TravelerQ6843CP, Thank you so much for reviewing our hotel. We are so glad that you had a chance to enjoy our Grand Reopening! We are very excited about our renovations! We are very pleased that everyone at the Grand Reopening really enjoyed our event and all of our hard work! Thank you for taking the time to share your... More 

Chicago, Illinois
Top Contributor
137 reviews 137 reviews
63 hotel reviews
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

We stayed here with a group of people, and when the block was set up, there was no mention that the lobby was being renovated. Check-in was in one of the rooms on the first floor. The employee did her best to help us, but couldn't get us a receipt for paying cash, because the temporary computer set-up didn't allow... More 

Was this review helpful? Yes
Sheena_Fox, Director of Sales at SpringHill Suites Chicago Southwest at Burr Ridge / Hinsdale, responded to this review

Thank you for staying with us and for writing a review on Trip Advisor. We are very sorry that we disappointed you with our renovation notifications. We did have a notice on our webpage regarding our renovations, but we are very pleased to announce that our renovation is complete! Here at the SpringHill Suites, all of our departments work together... More 

Detroit, Michigan
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Got a room here for one night using Marriott points. Very nice! Very modern, obviously freshly remodeled. Tons of outlets to charge stuff with. Pool was great for the kids. Had to ask to turn the lights on though. No biggie. Kids loved the free suckers at reception. The in-room refrigerator may be busted or just in some lame Eco-mode.... More 

Was this review helpful? Yes
Sheena_Fox, Director of Sales at SpringHill Suites Chicago Southwest at Burr Ridge / Hinsdale, responded to this review

On behalf of our entire staff I'd like to thank you for your recent stay with us and for taking a moment to provide some feedback of your experience. We appreciate hearing from all of our guests as we look for ways to further improve the service we offer. You are absolutely correct, we just completed a full scale renovated.... More 

Muskegon Michigan
Top Contributor
213 reviews 213 reviews
53 hotel reviews
181 helpful votes 181 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Spent last night in Chicago at the spring hill suites in burr ridge. You take the I-55 (Stvenson) out of downtown 17miles. The 55 is a really easy into and out of the city. The hotel has just finished a complete remodeling project and it looks great. The all new carpet throught the hotel, the rooms look great and the... More 

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Sheena_Fox, Director of Sales at SpringHill Suites Chicago Southwest at Burr Ridge / Hinsdale, responded to this review

Dear Geogh3, We are delighted that your stay with the SpringHill Suites Chicago Southwest at Burr Ridge/Hinsdale was enjoyable and appreciate that you took time out of your busy schedule to share your experience online. We are so glad that you enjoyed our newly renovated guest rooms, lobby, and fitness area! We strive to provide clean, comfortable accommodations and are... More 

Senior Contributor
32 reviews 32 reviews
6 hotel reviews
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed March 7, 2015

Wow...what a mess. When we booked, we did not realize this property was under extensive renovation. We are Marriott Rewards members and are extremely loyal (over 500 nights); however, this property is a mess. We recently stayed at the JW Marriott in Washington DC which was also under construction. Their manager was kind enough to inform us via email of... More 

Was this review helpful? Yes
Sheena_Fox, Director of Sales at SpringHill Suites Chicago Southwest at Burr Ridge / Hinsdale, responded to this review

Dear sjkies, First I wanted to thank you for staying with us and for writing a review on Trip Advisor. Here at the SpringHill Suites, all of our departments work together to create a wonderful stay for the guest and leave them with a positive lasting impression. We are very sorry to hear that we failed to do this during... More 

Carrollton, Texas
Contributor
12 reviews 12 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed March 3, 2015

First let me state, I love a GOOD Marriott Spring Hill suite, usually the rooms are large, the beds are comfortable, the breakfast are pretty standard and the rooms have a contemporary flare to it's designs. So before booking when I read on the site, the property was under renovation, I thought, it's a weekend stay I can deal with... More 

Was this review helpful? Yes
Sheena_Fox, Director of Sales at SpringHill Suites Chicago Southwest at Burr Ridge / Hinsdale, responded to this review

Hi Bricynt, First I wanted to thank you for staying with us and for writing a review on Trip Advisor. Here at the SpringHill Suites, all of our departments work together to create a wonderful stay for the guest and leave them with a positive lasting impression. We are very sorry to hear that we failed to do this during... More 

Crestwood, Kentucky
Top Contributor
96 reviews 96 reviews
51 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed February 21, 2015

I stayed here two days and liked the hotel but will look forward to the renovations being completed when I stay here next month. My king room had a wonderful bed. The rooms are well equipped, witch modern, clean looks. Breakfast was similar to that of other Spring Hills Suites at which I have stayed. I will stay here again... More 

Was this review helpful? Yes
Sheena_Fox, Director of Sales at SpringHill Suites Chicago Southwest at Burr Ridge / Hinsdale, responded to this review

I am happy that you were satisfied with your room. We are flattered that you would rank us in the top 25%! We strive to provide clean, comfortable accommodations and are glad that you agree! We cannot wait for our renovatons to be complete as well! We are in the home stretch now and are looking to be completed by... More 

New York City, New York
1 review
3 of 5 stars Reviewed February 10, 2015

I mostly liked this hotel. The beds are comfortable and the room is clean. However, this hotel uses styrofoam for all their plates and for the cups at breakfast - Not very professional. They give you one paper plate in the room on check-in. I tried asking for more so I could cook my dinner in the microwave, but the... More 

Was this review helpful? Yes
vkroll, General Manager at SpringHill Suites Chicago Southwest at Burr Ridge / Hinsdale, responded to this review

Dear fire_miles1, Thank you for staying with us and for posting a review. We take great pride in providing exception service and accommodations to all of our guests and are sorry to hear that we disappointed you - and ourselves. I have shared your comments with our team so we can work to resolve them. We do hope you will... More 

Pittsburgh, Pennsylvania
Top Contributor
105 reviews 105 reviews
9 hotel reviews
90 helpful votes 90 helpful votes
5 of 5 stars Reviewed February 5, 2015 via mobile

We stayed here the last weekend in January for a hockey tournament. I have to applaud the hotel for dealing with several different teams staying at the hotel at the same time. On top of that, we all had to leave a day early because of a huge snowstorm hitting the area and not only did they accommodate us on... More 

Was this review helpful? Yes
vkroll, General Manager at SpringHill Suites Chicago Southwest at Burr Ridge / Hinsdale, responded to this review

Dear michelewelker, I am happy you enjoyed your stay with us and that the facilities and service experience were what you expected and deserve. I hope everyone made it home in front of that snowstorm. It was a doozie! We appreciate your time in sharing with us your experience and hope to see you soon. Vicki More 

Mayfield, Kentucky
1 review
5 of 5 stars Reviewed January 29, 2015

Was in town for a conference and stayed five nights. Staff was very pleasant, parking was abundant, and the location is close to just about anything you need. The rooms were spacious and the beds very comfortable. Highly recommend!

Was this review helpful? Yes
vkroll, General Manager at SpringHill Suites Chicago Southwest at Burr Ridge / Hinsdale, responded to this review

Dear mdavis1981, I am happy that the cleanliness of your room and service experience were what you expected and deserve. I love our pillows and mattresses, they are so comfortable after a long day at work or play and thrilled to hear that you agree. Our rooms are 25% larger than a standard hotel room, giving you lots of space... More 

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