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All 2 Burbank hotels

BEST WESTERN Inn & Suites - Midway Airport

2.0 of 5 Hotel   |   8220 South Cicero Ave, Burbank, IL 60459-1510
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42%
Ranked #1 of 2 hotels in Burbank
A recent review
3 of 5 stars reviewed 3 days ago
Jay A
  • Reviews (121)
  • Photos (31)
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  • Room tips (14)
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121 people have reviewed this hotel

Traveler rating
    35
    16
    21
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    24
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34
17
6
43
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
  • French first
  • Spanish first
  • Any
English first
2 reviews
3 of 5 stars Reviewed 3 days ago NEW

While an older hotel, the staff was friendly, rooms were clean and my room was quiet. Blankets were a little thread bare but mattress was comfortable. It is a good choice for staying near Midway airport.

Was this review helpful? Yes
Chambersburg, Pennsylvania
1 review
5 of 5 stars Reviewed 6 days ago NEW

I arrived with no reservation, need it a place to stay for an early flight and affordable price. They provide it me with a military discount, the hotel was nearly full booked. I obtain a room, and walked into someone talking a shower inside, turned around and then in less then 5 minutes the staffs was so helpful and apolagatic... More

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Greenville
Contributor
13 reviews 13 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

I manage a Best Western in South Carolina. It's hard to please someone who works in the industry. This property was just fine. You won't go wrong here and trust I would tell you if it was not good. Great staff, clean room and a nice breakfast. Take your swim suit. They have a nice indoor pool and hot tub.

Review collected in partnership with Best Western

Was this review helpful? Yes
Bridgeport, Connecticut
1 review
5 of 5 stars Reviewed 3 weeks ago

I had the best experience here and I continue to go back every time im in Chicago. I lost my watch and the front desk team held it for me and I couldnt have been happier. The staff is friendly abd courteous willing to accomodate requests. They are probably the most professional of any of the hotels that I've visited.... More

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Mokena, United States
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 23, 2014

I had an awesome experience with no problems whatsoever. I was very satisfied with my stay! I would recommend this hotel to anybody because the overall experience was so great. I would come back here in a heartbeat!

Review collected in partnership with Best Western

Was this review helpful? Yes 2
adamse, Director of Sales at BEST WESTERN Inn & Suites - Midway Airport, responded to this review

Thanks for sharing with us and we look forward to your return. More

El Paso, Tx., United States
2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed June 17, 2014

Housekeepers very rude, talking on phone and when asked for assistance they tell the guest to wait or that it is not their assigned floor and that someone else will be there later to help you. The waffle iron had a baked on waffle for about an hour before one of the guest themselves cleaned the waffle iron so that... More

Review collected in partnership with Best Western

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adamse, Director of Sales at BEST WESTERN Inn & Suites - Midway Airport, responded to this review

Thank you for sharing. Were sorry your experience wasn't up to par. Most of our guests do seem to have a good experience but somehow we were off. We have met with the staff and hopefully the actions we took will eliminate experiences like this in the future. More

Chicago Midway, United States
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed June 15, 2014

Don't trust this hotel for late arrival, they will sell your reservation to other people and charge you as no-show. They were sold out and did not honor my reservation. I did talk with manager for refund and it was purchased through best-western website so they wont refund. I am going to file a credit card dispute on this.

Review collected in partnership with Best Western

Was this review helpful? Yes 2
adamse, Director of Sales at BEST WESTERN Inn & Suites - Midway Airport, responded to this review

Thank you for your response. Usually to eliminate this from happening guests usually put up a credit card to guarantee their room. Especially when your arrival is expected to be late. Most hotel only hold rooms that are not guaranteed until 4pm on the day of arrival. Thanks again for sharing. More

MIDWAY, United States
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed June 13, 2014

DIRTY ADN WORN DOWN. FRONT DESK CLErk was more interested in talking with friends than with helping us with our needs. It was a very dirty hotel, hot tub was filthy. Reallydisatisfied with bw...will never stay at this hotel again..... They have a bad policy on booking a room........U can't cancel it SC

Review collected in partnership with Best Western

Was this review helpful? Yes 1
adamse, Director of Sales at BEST WESTERN Inn & Suites - Midway Airport, responded to this review

Thanks for commenting on your experience. Though it definitely is not typical of our guests experiences. Our standard for cleanliness are pretty strong and we wouldn't be able to keep the Best Western name. Were sorry your experience wasn't what was expected and were reviewing your experience with the staff to see where we failed and how we can prevent... More

Cleveland, United States
1 review
5 of 5 stars Reviewed June 5, 2014

The guest services was great. When I travel, my first choice hotel is the Best Western. In some areas, I know some of the staff personally and there very courteous and professional. If there was anything I needed, the guest service department was always there. The hotel room was always clean.

Review collected in partnership with Best Western

Was this review helpful? Yes
adamse, Director of Sales at BEST WESTERN Inn & Suites - Midway Airport, responded to this review

Thank you for your comments. Were glad you enjoyed your stay. We hope to see you again soon. More

Charlotte, North Carolina
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed June 5, 2014

Not a very good place to stay. Less than desirable people congregating in the parking lot at night, kids yelling loudly in the halls early in the AM, printer not working in the business center, and carpets that are in serious need of changing in the rooms.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
adamse, Director of Sales at BEST WESTERN Inn & Suites - Midway Airport, responded to this review

Thank you for your response. Were sorry your experience was not what you expected. Once in a while we do have kid groups stay with us as they travel and were sorry they kept you up we do try to stay on top of that. We have implemented a scheduled cleaning program that should alleviate your complaints. Thanks agin for... More

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Additional Information about BEST WESTERN Inn & Suites - Midway Airport

Address: 8220 South Cicero Ave, Burbank, IL 60459-1510
Phone Number:
Location: United States > Illinois > Burbank
Price Range (Based on Average Rates): $$
Hotel Class:2 star — BEST WESTERN Inn & Suites - Midway Airport 2*
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Also Known As:
Best Western Inn And Suites-Midway Airport
Best Western Inn & Suites-Midway Airport Hotel Burbank
Best Western Midway Airport
Burbank Best Western
Best Western Burbank

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Class
Number of rooms
86

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