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All 6 Bourbonnais hotels

Comfort Inn

2.0 of 5 Hotel   |   1500 Illinois Highway 50, Bourbonnais, IL 60914 (Formerly Americas Best Inns & Suites Bourbonnais/Kankakee)
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Ranked #4 of 6 Hotels in Bourbonnais
A recent review
3 of 5 stars Reviewed July 27, 2014
Melinda J Bath Springs, Tennessee
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61 reviews from our community

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    7
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Bath Springs, Tennessee
Senior Contributor
32 reviews 32 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed July 27, 2014 via mobile

Some aspects of our stay were very good, others problematic. Good news first: best price in the area, parking lot and exterior mentioned in earlier reviews are perfect, breakfast was busy and crowded but very well served and managed, room was spacious, bed comfortable, check out courteous and efficient. Bad news: check in about 5:00 pm was very slow, 2... More

Was this review helpful? Yes 2
Arizona
Contributor
11 reviews 11 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed July 20, 2014

Hubby and I did a cross country road trip from Arizona to michigan and back. Along the route we stayed at Choice hotel properties because of a promo they had going. Our first impression was not good. The entire parking lot is a mass of potholes. We had seen this was a problem by another reviewer but the response by... More

Was this review helpful? Yes 1
Terri C, General Manager at Comfort Inn, responded to this review

Glad your stay turned out to be without regrets! Our parking lot is completely finished along with fresh painted curbs! Our staff is committed to the safety and security of every guest staying in the hotel. That includes having to rid hotel of unwanted guests just like any other hotel. Thank you for not judging this book by its cover.... More

Houston, Texas
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed July 15, 2014

After reading bad reviews I have to say this was the best place we stayed on our trip to visit relatives. Staff. etc was perfect. Thanks for making our stay hassle free, We will be back on our next trip.

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Terri C, General Manager at Comfort Inn, responded to this review

You had other choices at our exit and you chose us. Then you had a great stay. This is exactly what our entire team strives for on a daily basis. Thank you for the recognition. We look forward to seeing you again. Terri, GM More

Racine, Wisconsin
Reviewer
4 reviews 4 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed July 2, 2014

I was a bit apprehensive after reading some of the reviews, but the hotel far exceeded my expectations. My room was large and quiet. There is a selection of pillows on the bed (soft vs firm), the room was clean and updated, TV was large and clear, room temp was easy to control. Room had both a refrigerator and microwave,... More

Was this review helpful? Yes 2
Terri C, General Manager at Comfort Inn, responded to this review

I am really glad you gave us a try. We are a very clean and welcoming hotel. Reviews posted on this site are not verified and that is a problem. It is very hard anymore to know what is truth and what is very embellished. Again, I am glad you stayed and very glad you posted your honest thoughts. Sincerely,... More

Manito, IL
Contributor
14 reviews 14 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed June 22, 2014

Stayed one night with large group. Room with two queen beds, relaxing chair, desk, microwave, mini refrig, and dresser. Free breakfast (hot) and large eating room. Staff helpful and friendly, especially Alyssa, Front Desk Manager. Kids enjoyed pool and hot tub. One of the best hotels I have stayed in.

Was this review helpful? Yes 2
Terri C, General Manager at Comfort Inn, responded to this review

Alyssa is a gem and we are very happy to have her on staff. We are also glad you had a great stay! Everyone here strives to have guests leave with the same feeling you have. We look forward to your return, Terri GM More

Grapevine, Texas
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed June 11, 2014

We booked 2 rooms for two nights. Whoever took the call added an extra day to one of the rooms. When checking out, the bills were separate. We were delayed 15 minutes to our flight because of their mistake them charged for a night we had not booked. We did not get a copy of either receipt. We saw the... More

Was this review helpful? Yes 1
Terri C, General Manager at Comfort Inn, responded to this review

Part of my duties are to uphold cancellation policies in fairness to all of our guests and the ones who were denied a room. Your group signed an agreement that they were aware of the policy. What transpired through communications between myself, you and your husband are misrepresented above. Terri, GM More

Travelers are raving about these Bourbonnais hotels

Schaumburg, IL
Senior Contributor
32 reviews 32 reviews
9 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed June 10, 2014 via mobile

We were staying in town for a youth sports tournament and had a group rate of $95 per night. Room included a good enough hot breakfast. Staff was young, but friendly enough. Lobby area was clean and strangely decorated with an ocean theme. Room appeared to be half renovated with comfortable beds, fresh linens and pillows, and new flat screen... More

Was this review helpful? Yes
Terri C, General Manager at Comfort Inn, responded to this review

We are considered a 2 star hotel. The value vs price paid actually represents a 3 star hotel. We have renovated all areas except our bathroom tubs. We plan to refinish the tubs in the near future. We hope you enjoyed the clean rooms and friendly service you recieved during your stay. Terri, GM More

Chicago, Illinois
1 review
1 of 5 stars Reviewed April 20, 2014

They told me I needed additional credit card for my check in even though I told them I will be using a Corporate Lodging Card. They then called me back and said no additional credit card will be needed and they were sorry. I was there on my second day and they locked me out my room saying once more... More

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Terri C, General Manager at Comfort Inn, responded to this review

Dear Guest, It is unfortunate that I had to have you removed by the police. If anyone on the staff feels threatened we call the police for the safety and security of the other guests. Terri More

Batesville, Mississippi
Top Contributor
94 reviews 94 reviews
24 hotel reviews
60 helpful votes 60 helpful votes
5 of 5 stars Reviewed April 14, 2014

This used to be Lees Inn which was allowed to deteriorate. It's much better as a Comfort Inn. Staff is friendly & helpful and improvements have been made. The bed was comfortable, the door shut completely and easily (as referenced in an earlier review). We would definitely stay again.

Was this review helpful? Yes 1
Terri C, General Manager at Comfort Inn, responded to this review

Thank you very much for letting other future guests know how great your stay was. The entire staff strives for this hotel to be welcoming, clean and comfortable during each persons stay. We look forward to seeing you again, Terri More

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Additional Information about Comfort Inn

Address: 1500 Illinois Highway 50, Bourbonnais, IL 60914 (Formerly Americas Best Inns & Suites Bourbonnais/Kankakee)
Phone Number:
Location: United States > Illinois > Bourbonnais
Price Range (Based on Average Rates): $
Hotel Class:2 star — Comfort Inn 2*
Number of rooms: 114
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Also Known As:
Americas Best Inns & Suites Bourbonnais/Kankakee Hotel Bourbonnais
Americas Best Inns And Suites Bourbonnais/Kankakee
Lees Hotel Kankakee
Lees Hotel Bourbonnais

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