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Comfort Inn

2.0 of 5 1500 Illinois Highway 50, Bourbonnais, IL 60914 (Formerly Americas Best Inns & Suites Bourbonnais/Kankakee)
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Comfort Inn
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Comfort Inn
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Comfort Inn
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64 reviews from our community

Traveler rating
    21
    22
    9
    5
    7
See reviews for
29
12
4
6
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
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San Jose, CA
Senior Contributor
38 reviews 38 reviews
25 hotel reviews
56 helpful votes 56 helpful votes
4 of 5 stars Reviewed October 25, 2014

This was the cleanest room we had on this 11 day trip, and one of the cleanest we've ever stayed in. Some things were a bit run-down, but carpet & other things were new. They appear to be in the midst of a remodel. Our room had a lot of traffic noise, but earplugs took care of that. I think... More 

Was this review helpful? Yes
Terri C, General Manager at Comfort Inn, responded to this review

Thank you for your honest response from your stay. We appreciate your time and hope it helps other travelers along the way. Terri, GM More 

Fountain, Colorado, Usa
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed October 12, 2014

We were impressed with our Housekeeper. I left a small tip for our housekeeper under the blanket/pillow on the bed. When we returned to the room at the end of the day she had left us a note with the money. She wrote "Your money was under pillow" and she left the money on the bedside table. I was able... More 

Was this review helpful? Yes
Terri C, General Manager at Comfort Inn, responded to this review

LaKesha is a well respected housekeeping member of our team. I will be sure to share this with her. Thank you for sharing your thoughts with us and future guests of the hotel. Safety and Security is taken very seriously here by everyone. Terri GM More 

Chicago
Senior Contributor
26 reviews 26 reviews
12 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed October 1, 2014

We lost power in our home and needed accommodations at the last moment. Jeremy helped me with information over the phone and then again when we checked in. He was very friendly and pleasant. He went out of his way to take care of our needs. He mentioned the hotel amenities and found my Choice Hotel membership easily.. Great staff... More 

Was this review helpful? Yes
Terri C, General Manager at Comfort Inn, responded to this review

Thank you for taking the time to give feedback to our team! Terri, GM More 

Bath Springs, Tennessee
Senior Contributor
32 reviews 32 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed July 27, 2014 via mobile

Some aspects of our stay were very good, others problematic. Good news first: best price in the area, parking lot and exterior mentioned in earlier reviews are perfect, breakfast was busy and crowded but very well served and managed, room was spacious, bed comfortable, check out courteous and efficient. Bad news: check in about 5:00 pm was very slow, 2... More 

Was this review helpful? Yes 3
Terri C, General Manager at Comfort Inn, responded to this review

We are very glad that you enjoyed most of your stay. I apologize for the delay in your check in. We currently are training a front desk attendant so we appreciate your patience. More 

Arizona
Contributor
11 reviews 11 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed July 20, 2014

Hubby and I did a cross country road trip from Arizona to michigan and back. Along the route we stayed at Choice hotel properties because of a promo they had going. Our first impression was not good. The entire parking lot is a mass of potholes. We had seen this was a problem by another reviewer but the response by... More 

Was this review helpful? Yes 1
Terri C, General Manager at Comfort Inn, responded to this review

Glad your stay turned out to be without regrets! Our parking lot is completely finished along with fresh painted curbs! Our staff is committed to the safety and security of every guest staying in the hotel. That includes having to rid hotel of unwanted guests just like any other hotel. Thank you for not judging this book by its cover.... More 

Houston, Texas
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed July 15, 2014

After reading bad reviews I have to say this was the best place we stayed on our trip to visit relatives. Staff. etc was perfect. Thanks for making our stay hassle free, We will be back on our next trip.

Was this review helpful? Yes
Terri C, General Manager at Comfort Inn, responded to this review

You had other choices at our exit and you chose us. Then you had a great stay. This is exactly what our entire team strives for on a daily basis. Thank you for the recognition. We look forward to seeing you again. Terri, GM More 

Racine, Wisconsin
Reviewer
4 reviews 4 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed July 2, 2014

I was a bit apprehensive after reading some of the reviews, but the hotel far exceeded my expectations. My room was large and quiet. There is a selection of pillows on the bed (soft vs firm), the room was clean and updated, TV was large and clear, room temp was easy to control. Room had both a refrigerator and microwave,... More 

Was this review helpful? Yes 2
Terri C, General Manager at Comfort Inn, responded to this review

I am really glad you gave us a try. We are a very clean and welcoming hotel. Reviews posted on this site are not verified and that is a problem. It is very hard anymore to know what is truth and what is very embellished. Again, I am glad you stayed and very glad you posted your honest thoughts. Sincerely,... More 

Manito, IL
Contributor
18 reviews 18 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed June 22, 2014

Stayed one night with large group. Room with two queen beds, relaxing chair, desk, microwave, mini refrig, and dresser. Free breakfast (hot) and large eating room. Staff helpful and friendly, especially Alyssa, Front Desk Manager. Kids enjoyed pool and hot tub. One of the best hotels I have stayed in.

Was this review helpful? Yes 2
Terri C, General Manager at Comfort Inn, responded to this review

Alyssa is a gem and we are very happy to have her on staff. We are also glad you had a great stay! Everyone here strives to have guests leave with the same feeling you have. We look forward to your return, Terri GM More 

Grapevine, Texas
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed June 11, 2014

We booked 2 rooms for two nights. Whoever took the call added an extra day to one of the rooms. When checking out, the bills were separate. We were delayed 15 minutes to our flight because of their mistake them charged for a night we had not booked. We did not get a copy of either receipt. We saw the... More 

Was this review helpful? Yes 1
Terri C, General Manager at Comfort Inn, responded to this review

Part of my duties are to uphold cancellation policies in fairness to all of our guests and the ones who were denied a room. Your group signed an agreement that they were aware of the policy. What transpired through communications between myself, you and your husband are misrepresented above. Terri, GM More 

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Additional Information about Comfort Inn

Address: 1500 Illinois Highway 50, Bourbonnais, IL 60914 (Formerly Americas Best Inns & Suites Bourbonnais/Kankakee)
Phone Number:
Location: United States > Illinois > Bourbonnais
Price Range (Based on Average Rates): $
Hotel Class:2 star — Comfort Inn 2*
Number of rooms: 114
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Also Known As:
Americas Best Inns And Suites Bourbonnais/Kankakee
Americas Best Inns & Suites Bourbonnais/Kankakee Hotel Bourbonnais
Lees Hotel Kankakee
Lees Hotel Bourbonnais

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