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Comfort Inn

2.0 of 5 1500 Illinois Highway 50, Bourbonnais, IL 60914 (Formerly Americas Best Inns & Suites Bourbonnais/Kankakee)
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Comfort Inn
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67 reviews from our community

Traveler rating
    21
    23
    9
    6
    8
See reviews for
31
12
4
7
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
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  • All months
    (67)
  • Mar-May only
    (14)
  • Jun-Aug only
    (26)
  • Sep-Nov only
    (14)
  • Dec-Feb only
    (13)
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Chicago, Illinois
1 review
4 of 5 stars Reviewed 2 weeks ago

The rooms are spacious and clean, the lobby illuminates well. TV OK, Bathroom OK, in room wi-fi ok. Breakfast is very good, gym room opens all the time, it just happens that the pool was closed. Above all, staff members and the manager are all very helpful. It goes from printing documents to giving a ride to someone for emergency.... More 

Was this review helpful? Yes
Terri C, General Manager at Comfort Inn, responded to this review

The entire steam here appreciates the time you took to post how your stay was and hopefully help a future traveler out with their decision about lodging. Thank you again, Terri GM More 

Champaign-Urbana, Illinois
1 review
1 of 5 stars Reviewed 3 weeks ago

I am a long time Choice Privileges member who travels often on business. I made a reservation for my daughter through the central Choice Privileges line for that evening. They warned me this hotel requires a $100 security deposit either in cash or credit card. I called the hotel directly to make sure the cash deposit was sufficient for my... More 

Was this review helpful? Yes
Terri C, General Manager at Comfort Inn, responded to this review

We apologize that we never knew you were making a reservation for your daughter who is under 21. We did apologize and return the points you used to you. This is posted on our website as well as known through our 1-800 reservation line. The guest staying in the room and signing for their reservation must be 21 making them... More 

Ringgold, Georgia
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed January 18, 2015

I arrived at the hotel to have a twenty minute wait for the desk clerk to figure out how to check me in. Then after checking in went straight to the pool that had so much chlorine in it that my eyes were burning just from walking into the pool area, to make things worse was told after getting out... More 

Was this review helpful? Yes 1
Terri C, General Manager at Comfort Inn, responded to this review

Dear Brian S., I would very much like to looked in to your issues you experienced. I am concerned and would like to make it right. Please contact me tomorrow 1/20 at 815-401-5043 and give me your full name and date of stay. Thank you, Terri GM More 

San Jose, CA
Senior Contributor
47 reviews 47 reviews
28 hotel reviews
59 helpful votes 59 helpful votes
4 of 5 stars Reviewed October 25, 2014

This was the cleanest room we had on this 11 day trip, and one of the cleanest we've ever stayed in. Some things were a bit run-down, but carpet & other things were new. They appear to be in the midst of a remodel. Our room had a lot of traffic noise, but earplugs took care of that. I think... More 

Was this review helpful? Yes
Terri C, General Manager at Comfort Inn, responded to this review

Thank you for your honest response from your stay. We appreciate your time and hope it helps other travelers along the way. Terri, GM More 

Fountain, Colorado, Usa
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed October 12, 2014

We were impressed with our Housekeeper. I left a small tip for our housekeeper under the blanket/pillow on the bed. When we returned to the room at the end of the day she had left us a note with the money. She wrote "Your money was under pillow" and she left the money on the bedside table. I was able... More 

Was this review helpful? Yes
Terri C, General Manager at Comfort Inn, responded to this review

LaKesha is a well respected housekeeping member of our team. I will be sure to share this with her. Thank you for sharing your thoughts with us and future guests of the hotel. Safety and Security is taken very seriously here by everyone. Terri GM More 

Chicago
Senior Contributor
27 reviews 27 reviews
13 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed October 1, 2014

We lost power in our home and needed accommodations at the last moment. Jeremy helped me with information over the phone and then again when we checked in. He was very friendly and pleasant. He went out of his way to take care of our needs. He mentioned the hotel amenities and found my Choice Hotel membership easily.. Great staff... More 

Was this review helpful? Yes
Terri C, General Manager at Comfort Inn, responded to this review

Thank you for taking the time to give feedback to our team! Terri, GM More 

Bath Springs, Tennessee
Senior Contributor
32 reviews 32 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed July 27, 2014 via mobile

Some aspects of our stay were very good, others problematic. Good news first: best price in the area, parking lot and exterior mentioned in earlier reviews are perfect, breakfast was busy and crowded but very well served and managed, room was spacious, bed comfortable, check out courteous and efficient. Bad news: check in about 5:00 pm was very slow, 2... More 

Was this review helpful? Yes 3
Terri C, General Manager at Comfort Inn, responded to this review

We are very glad that you enjoyed most of your stay. I apologize for the delay in your check in. We currently are training a front desk attendant so we appreciate your patience. More 

Arizona
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed July 20, 2014

Hubby and I did a cross country road trip from Arizona to michigan and back. Along the route we stayed at Choice hotel properties because of a promo they had going. Our first impression was not good. The entire parking lot is a mass of potholes. We had seen this was a problem by another reviewer but the response by... More 

Was this review helpful? Yes 1
Terri C, General Manager at Comfort Inn, responded to this review

Glad your stay turned out to be without regrets! Our parking lot is completely finished along with fresh painted curbs! Our staff is committed to the safety and security of every guest staying in the hotel. That includes having to rid hotel of unwanted guests just like any other hotel. Thank you for not judging this book by its cover.... More 

Houston, Texas
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed July 15, 2014

After reading bad reviews I have to say this was the best place we stayed on our trip to visit relatives. Staff. etc was perfect. Thanks for making our stay hassle free, We will be back on our next trip.

Was this review helpful? Yes
Terri C, General Manager at Comfort Inn, responded to this review

You had other choices at our exit and you chose us. Then you had a great stay. This is exactly what our entire team strives for on a daily basis. Thank you for the recognition. We look forward to seeing you again. Terri, GM More 

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Additional Information about Comfort Inn

Address: 1500 Illinois Highway 50, Bourbonnais, IL 60914 (Formerly Americas Best Inns & Suites Bourbonnais/Kankakee)
Phone Number:
Location: United States > Illinois > Bourbonnais
Price Range (Based on Average Rates): $
Hotel Class:2 star — Comfort Inn 2*
Number of rooms: 114
Reservation Options:
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Also Known As:
Americas Best Inns And Suites Bourbonnais/Kankakee
Americas Best Inns & Suites Bourbonnais/Kankakee Hotel Bourbonnais
Lees Hotel Kankakee
Lees Hotel Bourbonnais

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