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Comfort Inn

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1500 Illinois Highway 50, Bourbonnais, IL 60914 (Formerly Americas Best Inns & Suites Bourbonnais/Kankakee)
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77 Reviews from our TripAdvisor Community

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37
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Avon, Indiana
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

We stayed 2 nights as part of a group. The rooms were as expected for a moderate chain hotel - no better no worse. We arrived while they had a contractor there cleaning up a burst water pipe that, we were told, flooded the lobby. Therefore the lobby was noisy from running fans and portions were blocked by plastic sheeting,... More 

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Lexington, Kentucky
Level Contributor
3 reviews
5 of 5 stars Reviewed 2 weeks ago

Comfortable size room, good size fridge and microwave. Great breakfast buffet. Very busy weekend and internet very slow. But was a very good deal compared to other places in the area. They had a quiet zone after 10pm, which was appreciated.

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Terri C, General Manager at Comfort Inn, responded to this review

The entire staff thanks you for your business and looks forward to seeing you again. Terri More 

Bourbonnais, Illinois
Level Contributor
66 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We not only got a good deal on our room, but we enjoyed our stay. The staff was very friendly. The housekeeping staff greeted us when we passed by them. The desk staff was also helpful and pleasant. The room was nice and had a fridge and microwave. For a hotel room it was large. It was cleaned well every... More 

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Terri C, General Manager at Comfort Inn, responded to this review

Our staff was pleased to serve you and thanks you for taking the time to share your experience with other travelers to the area. Terri More 

Elgin, Illinois
Level Contributor
2 reviews
4 of 5 stars Reviewed 4 weeks ago

Found the hotel staff to be helpful and courteous. Room was clean. Checking in and out was easy. The free breakfast had an array of options. We had a room on the first floor near the breakfast area. Noise was not a problem.

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Terri C, General Manager at Comfort Inn, responded to this review

We are very happy that you found our hotel to be welcoming, clean and a great value for your dollar. We look forward to your return. More 

Saint Charles, Illinois
1 review
1 of 5 stars Reviewed June 27, 2015

This property and the staff is awful! Due to weather and cancellation of an event in Bourbonnais the hotel staff was at best rude and unhelpful when requesting to cancel reservation. Clearly, this property is all about the gouging of the guest and not about doing the right thing when circumstances are out of the customers control. I will ensure... More 

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Terri C, General Manager at Comfort Inn, responded to this review

We have many teams stay at our hotel for their tournaments that understand our cancellation policy and enjoy their stay. For one reason or another (weather-lost and did not make it to the finals) that come and plan a weekend at the hotel. Your confirmation letter and the front desk associate explained the cancellation policy at the time of your... More 

Travelers are raving about these Bourbonnais hotels

Benton, Kentucky
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed May 27, 2015

So many complaints, where do I begin?: Cleanliness: the halls and lobby appear clean, but my room had dried cereal on the floor upon arrival, which tells me that it wasn't vacuumed. Even more disgusting...there was a dead fly on our bed!!! Convenience: In walking distance to shopping and restaurants, so that is nice, but there weren't any entrance /exit... More 

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Terri C, General Manager at Comfort Inn, responded to this review

We apologize for the issues you had. More 

Brownsburg, Indiana
Level Contributor
52 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed March 24, 2015

I had the pleasure of staying at the comfort inn while taking our choir and band to visit Olivet Nazarene University for a music festival. The hotel staff was wonderfully accommodating to our early morning schedule. Even though the weekend breakfast was not supposed to start until 8am, the breakfast staff got things ready for us at 6am with no... More 

Was this review helpful? Yes 1
Terri C, General Manager at Comfort Inn, responded to this review

The entire staff is very happy that your stay went so well. We look forward to your return. Thank you, Terri More 

Peoria, Illinois
Level Contributor
23 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed March 15, 2015

This was our second time staying at Comfort Inn. The goods: Right off interstate, near tons of restaurants, right next to mall, Cracker Barrel, Target and Barnes and Noble. The lobby was clean, the pool area was well maintained and the rooms were what you would expect...clean and not much to them. Now the BAD: Despite calling and confirming our... More 

Was this review helpful? Yes
Terri C, General Manager at Comfort Inn, responded to this review

We are not the Ritz and not a motel, just a very nice clean and comfortable stay at a reasonable rate. Hope to see you back when you are in the area. Terri GM More 

1 review
1 of 5 stars Reviewed March 7, 2015 via mobile

This place is horrible. Go to a different hotel not this one, unprofessional rude and employs complete morons, worst I mean worst hotel ever. The management is rude and the service is horrible. They charged me $148 for a room that I didn't even stay in and then would not even refund me my $$$$$

Was this review helpful? Yes
Terri C, General Manager at Comfort Inn, responded to this review

Your issues have been addressed. Hotel policy is followed for the benefit of all hotel guests. More 

Chicago, Illinois
1 review
4 of 5 stars Reviewed February 12, 2015

The rooms are spacious and clean, the lobby illuminates well. TV OK, Bathroom OK, in room wi-fi ok. Breakfast is very good, gym room opens all the time, it just happens that the pool was closed. Above all, staff members and the manager are all very helpful. It goes from printing documents to giving a ride to someone for emergency.... More 

Was this review helpful? Yes
Terri C, General Manager at Comfort Inn, responded to this review

The entire steam here appreciates the time you took to post how your stay was and hopefully help a future traveler out with their decision about lodging. Thank you again, Terri GM More 

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