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Holiday Inn & Suites Airport

GreenLeadersSilver level
3.5 of 5
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3202 E Empire St, Bloomington, IL 61704
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Holiday Inn & Suites Airport
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Ranked #7 of 23 Hotels in Bloomington
GreenLeadersSilver level
A recent review
5 of 5 stars reviewed 2 days ago
MelissaW1 Normal, Illinois
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189 reviews from our community

Traveler rating
    103
    54
    13
    12
    7
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55
29
16
72
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Normal, Illinois
Top Contributor
100 reviews 100 reviews
25 hotel reviews
58 helpful votes 58 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We stayed at this hotel the night before closing on own home. We were relocating to the area with a young child and two cats. The hotel was most accommodating to us. Everything was very clean -- even though we were in a pet friendly room, you would not have known it. The entire hotel was very clean, in fact.... More 

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Louisville, Kentucky
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 16, 2015

We were traveling and at 10 pm decided we needed to stop. Called this hotel Brandon was outstanding with directions and hospitality. Fifteen minutes later we were checked at the hotel, checked in and in our room. Stacie was utmost help the next morning. Cant say enough good about these two hotel employees. The hotel rooms were clean and comfortable.... More 

Was this review helpful? Yes 1
MIrvinGM, General Manager at Holiday Inn & Suites Airport, responded to this review

Thank you from all of us at the Bloomington Holiday Inn Hotel & Suites. We are truly grateful for your business and further more, the time you took in providing honest feedback. Brandon is a new employee of ours and hearing your positive feedback in regards to his helpfulness is wonderful! We will be sure to share with him and... More 

1 review
4 of 5 stars Reviewed April 14, 2015

I was a guest for 10 days and have zero complaints with the room or staff. Check in was fast and much to my delight the suite was roomy and comfortable. The workout room is small but i had no problems with being able to run on one of the two treadmills each morning. Although my breakfast was comp'ed I... More 

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MIrvinGM, General Manager at Holiday Inn & Suites Airport, responded to this review

We love hearing from our long term guests and knowing you stayed over 10 days, you truly are a great source for an honest review. Thank you! We are delighted to hear of your satisfaction with our staff and facilities. Our entire team will look forward to your return upon your next visit to Bloomington. Thank you again, Michelle Irvin,... More 

USA
Contributor
19 reviews 19 reviews
7 hotel reviews
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed April 13, 2015

We have stayed here many times over the last several years, for both personal and business reasons, as we also used to live in Bloomington. In short, it is the best place to stay in Bloomington/Normal area. It is very close to the airport, is attached to the excellent Baxter's restaurant, and our room is always very clean and comfortable.... More 

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MIrvinGM, General Manager at Holiday Inn & Suites Airport, responded to this review

Thank you so very much. This is a wonderful review to read and so very detailed, that is much appreciated. We are thrilled to hear that you are a repeat customer and that you enjoy our facility and staff. We just renovated our indoor swimming pool area and did relocate breakfast awhile back to a more convenient area for our... More 

Caneyville, Kentucky, United States
1 review
4 of 5 stars Reviewed April 1, 2015

Room and facility was very clean. Had a problem with thermostat, but only stayed one night so didn't call to remedy the issue. Only thing that we didn't like was the curtains didn't close over the sheers to block out the lights from outside. Beds and pillows were very comfortable. Appliances all worked properly. I would recommend to anyone this... More 

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MIrvinGM, General Manager at Holiday Inn & Suites Airport, responded to this review

Wonderful to hear your detailed feedback, thank you. We encourage our guests to contact the front desk anytime there is a question or concern. We never wish to have any of our customers uncomfortable. Each guest room has black out drapes which are located behind the sheers, these do block out any light from the outside. I am sorry that... More 

Illinois
Top Contributor
76 reviews 76 reviews
34 hotel reviews
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed March 27, 2015

I just finished a stay here for a day and half conference. I was impressed with the conference staff, the facilities were clean and organized, the food and service were great, and the hotel room was above average. This was my second stay here and I'd certainly recommend this place.

Was this review helpful? Yes
MIrvinGM, General Manager at Holiday Inn & Suites Airport, responded to this review

We are so delighted to read of your satisfaction with our facilities at the Holiday Inn Hotel & Suites, Bloomington. Further more, your notation of the staff, hotel room and meeting rooms of how they were above average is also great to hear. We look forward to your future business and happy to hear that you were also a repeat... More 

Bloomington, Illinois
1 review
5 of 5 stars Reviewed March 16, 2015

I want to state up front that I did not stay overnight at this hotel. However, I spent a considerable amount of time there with friends who were visiting from out of town this weekend, so I feel like I can remark on my experiences. The public areas are very clean, and the staff are all friendly. The breakfast is... More 

Was this review helpful? Yes
MIrvinGM, General Manager at Holiday Inn & Suites Airport, responded to this review

Your feedback is so appreciated. We love hearing from all of our hotel guests and also those such as yourself that are visiting other in house guests...your opinions are equally as important. Thank you for sharing your observations about our facility. We hope that you will select the Holiday Inn Hotel & Suites Airport Bloomington for future room night needs.... More 

Las Vegas, Nevada
1 review
4 of 5 stars Reviewed March 13, 2015

This is a nice place, close to airport, convenient. I have to laugh when I read the reviews about the food. The breakfast room is clean and cozy. The $9.99 price gets me SELECTION. Fresh fruit, cereals, hot eggs, meat, breads, pastries, waffles, unlimited fruit juices, coffee and tea. The food is not prepared "to order", it's all there for... More 

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MIrvinGM, General Manager at Holiday Inn & Suites Airport, responded to this review

Thank you and thank you for being so kind as to notate your opinion of our chef prepared hot breakfast buffet as well. Our staff is striving to continue the improve our breakfast options as well. Guests have a choice of a full hot breakfast for $9.99 , they can purchase a package online that includes breakfast, they may opt... More 

1 review
4 of 5 stars Reviewed March 12, 2015 via mobile

I have been at this hotel several times, and this last time I can see some very positive up grades. The staff was very friendly and the breakfast was fresh with plenty of good options. If you haven't stayed there, check it out you won't regret it.

Was this review helpful? Yes
MIrvinGM, General Manager at Holiday Inn & Suites Airport, responded to this review

We are so happy to hear that you noticed our upgrades to breakfast and enjoyed them. We take each comment very seriously and make changes accordingly. We look forward to your return and future comments. Please contact me personally upon your return if you do see something we can continue to improve upon--the face to face discussion is so helpful.... More 

Williamstown, New Jersey
Top Contributor
89 reviews 89 reviews
30 hotel reviews
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed March 7, 2015

I stayed two nights for a wedding. The room was fine, service fine, and staff nice. I had a room on the first floor near the front desk and that was convenient. I did have their breakfast one morning and it was just ok. If it was free then I can excuse dry biscuits and cold meat, but when you... More 

Was this review helpful? Yes
MIrvinGM, General Manager at Holiday Inn & Suites Airport, responded to this review

Thank you for your survey. I appreciate your comments and feedback. I am taking the comments regarding breakfast seriously and we are looking into the issues immediately. I am sorry for the disappointment in the quality of food. Thank you for selecting the Holiday Inn and Suites Airport. We do look forward to your return and future comments. Respectfully, Michelle... More 

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