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Country Inn & Suites By Carlson, Bloomington-Normal West, IL

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923 Maple Hill Road, Bloomington, IL 61704
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Country Inn & Suites By Carlson, Bloomington-Normal West, IL
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Country Inn & Suites By Carlson, Bloomington-Normal West, IL
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137 reviews from our community

Traveler rating
    51
    45
    19
    19
    3
See reviews for
65
23
4
25
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
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  • All months
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    (33)
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Contributor
13 reviews 13 reviews
10 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Staff was very friendly and helpful. The bar was fully stocked and the pizza there was out of this world! Good hot breakfast and a variety. The rooms were clean and the beds were very comfortable. We would definitely stay again.

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Louisville, Kentucky
Senior Contributor
32 reviews 32 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This was a family gathering for a granddaughters graduation from nursing school. I mad reservations for us and the other grandparents and his wife is in a wheelchair and asked for handicap room. Other than grabbars in place it is not handicap accessable. Our room needed updating. Several of the electrical recepticals need replacing because they are worn out. Nothing... More 

Review collected in partnership with Country Inns & Suites By Carlson

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Rockford, Illinois
1 review
1 of 5 stars Reviewed 4 weeks ago

As a corporate customer, there is a certain expectation of a seamless check-in, however the past several times I have stayed at the Bloomington, IL Country Inn & Suites I have had nothing but hassle at the counter. My company has a direct bill account set up with this facility yet every time I check in, I receive the run-around... More 

Review collected in partnership with Country Inns & Suites By Carlson

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Cristo O, General Manager at Country Inn & Suites By Carlson, Bloomington-Normal West, IL, responded to this review

I am very sorry to hear that you felt my staff member was being very unprofessional. Desiree, the employee who checked you in, has received many compliments from many guests since she started working her 5 months ago. She has also received two "Be Our Guests" awards from Country Inn & Suites for outstanding customer service. We appreciate you as... More 

Hebron, Illinois
Senior Contributor
25 reviews 25 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed April 17, 2015

The room was clean and the hotel seemed in good condition. The breakfast menu was just Ok. Nothing special and a little lite in selections. Many people mentioned comfortable beds, but the beds were pretty firm in my estimation. I would much prefer a pillowtop.

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Cristo O, General Manager at Country Inn & Suites By Carlson, Bloomington-Normal West, IL, responded to this review

Thank you for the review! More 

naperville
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed April 16, 2015

We were truly impressed with this hotel. We were traveling from Illinois to Texas along with our dog. One of the reasons we chose this hotel was that it was a "pet friendly" site. We requested and were given a room close to an exit so we could take our dog outside easily. The accommodations were clean and the breakfast... More 

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Two Rivers, Wisconsin
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
19 helpful votes 19 helpful votes
2 of 5 stars Reviewed April 13, 2015

Previously we have been very satisfied with the Country Inn & Suites chain. This site did not met our expectations. The mattress was worn out and uncomfortable. Breakfast was scheduled for 6:00 but was not ready even by 6:30 a.m. The waffle maker wasn't working and the oatmeal was a solid glob. The person in charge of the breakfast area... More 

Was this review helpful? Yes 2
Cristo O, General Manager at Country Inn & Suites By Carlson, Bloomington-Normal West, IL, responded to this review

Susan, I am very sorry that you were not truly satisfied with your stay. Reviews like these are very disappointing to read, but as a Manager, I value your feedback. I have taken notes of all the breakfast concerns you had and will be speaking with my breakfast host. Regarding your reservation that you wanted to cancel, I am not... More 

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