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Country Inn & Suites By Carlson, Bloomington-Normal West

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923 Maple Hill Road, Bloomington, IL 61704
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1 room 1 adult
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Country Inn & Suites By Carlson, Bloomington-Normal West
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200 Reviews from our TripAdvisor Community

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HUTCHINSON
1 review
5 of 5 stars Reviewed 1 week ago

We always stay here when we go to the east coast. The person at the front desk is always friendly and helpful, The breakfast is always good and the rooms are clean. We drive 800 miles to stay at this Country Inn.

Review collected in partnership with this hotel

Helpful?
Thank Dennis L
Bloomington, Illinois
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

The recent storm and Ameren power outage forced us out of our home for three days so we picked the Country Inn & Suites to be our hotel again. Happy to see the helpful staff again! We also love the fact that we got to bring our fur-babies (dogs).

Helpful?
Thank Trooper A
Joliet, Illinois
Level Contributor
2 reviews
4 of 5 stars Reviewed 5 weeks ago

First off, the positives: the hotel and room was very clean and comfortable, the Front desk clerk who checked us in was friendly and helpful. The hot tub was clean and relaxing. The negatives: the air conditioner was not sufficient enough to keep the room comfortable, the pool was very cold and the breakfast was only so-so. We normally stay... More 

Review collected in partnership with Country Inns & Suites By Carlson

Helpful?
Thank Sandi M
Cristo O, General Manager at Country Inn & Suites By Carlson, Bloomington-Normal West, responded to this review

Sandi M, Thank you for taking the time to review our hotel and providing us with your feedback. I value you feedback and thank you for staying with us. We here at Country Inn & Suites offer the same hot be our guest breakfast menu that other Country Inn & Suites offer to all their guest. As a traveler myself,... More 

Plymouth, Minnesota
Level Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed January 3, 2016

The rooms are clean but could use some updating. The staff needs to look around and sweep floors in the lobby during the day. The outside of the hotel has litter that needs to be cleaned up. The room next to us had their alarm clock go off at 5:00AM after 15 minutes we contacted the front desk. The man... More 

Helpful?
Thank sari l
Cristo O, General Manager at Country Inn & Suites By Carlson, Bloomington-Normal West, responded to this review

Sari I, Thanks for the review! I truly apologize that you were unable to get a good night sleep. More 

Wisconsin Rapids, Wisconsin
Level Contributor
4 reviews
3 of 5 stars Reviewed December 31, 2015

We came to Normal to visit our granddaughter and take her swimming. This hotel pool was very cold and its hot tub was luke-warm, perfect for the polar bear plunge on New Years Day. A hotel employee kept trying to tell us that the pool was over 80 degrees and the hot tube was over 100 degrees. We knew this... More 

Helpful?
Thank MikePat1976
Cristo O, General Manager at Country Inn & Suites By Carlson, Bloomington-Normal West, responded to this review

MikePat1976, I truly apologize that our pool was cold and hot tub was not hot. This issue was corrected the next morning when our maintenance team arrived to the hotel. We just wrapped up two super busy nights without any issues. I apologize once again and hope that you give us another try next time you are in our area. More 

2 reviews
5 of 5 stars Reviewed December 28, 2015

Pleasant stay. Good bed, nice breakfast. We didn't use the pool but it looke nice. The cookies are a plus. We booked at the last minute and that wasn't a problem. We use these hotels when we travel most of the time.

Review collected in partnership with this hotel

Helpful?
Thank Shirlee L
Cristo O, General Manager at Country Inn & Suites By Carlson, Bloomington-Normal West, responded to this review

On behalf of our entire staff at Country Inns & Suites we thank you for your business and for your review. We hope to see you again when your travels bring you back to the area! More 

Port Washington, United States
Level Contributor
6 reviews
5 of 5 stars Reviewed December 28, 2015

Just what you want in a comfortable stay. Friendly staff, good clean room and wonder location. just where you want to stay. food and coffe were great, hot and so good. Staying here is a dream with the staff being so nice. Home away from home

Review collected in partnership with this hotel

Helpful?
Thank Garyr S
Cristo O, General Manager at Country Inn & Suites By Carlson, Bloomington-Normal West, responded to this review

On behalf of our entire staff at Country Inns & Suites we thank you for your business and for your review. We hope to see you again when your travels bring you back to the area! More 

Columbus, Georgia
1 review
5 of 5 stars Reviewed December 27, 2015

We stop on our way to MN as this was the halfway point. We were tired and exhausted. The staff immediately made us feel as if we're important with smiles and conversation! The hotel was clean, had a warm welcoming feeling, and staff was very friendly and accommodating. We were upgraded to a suite due to being randomly selected by... More 

Review collected in partnership with Country Inns & Suites By Carlson

Helpful?
Thank tanyacruz6
Cristo O, General Manager at Country Inn & Suites By Carlson, Bloomington-Normal West, responded to this review

On behalf of our entire staff at Country Inns & Suites we thank you for your business and for your review. We hope to see you again when your travels bring you back to the area! More 

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