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Country Inn & Suites Bloomington-Normal West

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923 Maple Hill Road, Bloomington, IL 61704
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Country Inn & Suites Bloomington-Normal West
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Country Inn & Suites Bloomington-Normal West
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131 reviews from our community

Traveler rating
    48
    44
    18
    19
    2
See reviews for
61
23
4
24
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
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Hebron, Illinois
Senior Contributor
21 reviews 21 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed yesterday NEW

The room was clean and the hotel seemed in good condition. The breakfast menu was just Ok. Nothing special and a little lite in selections. Many people mentioned comfortable beds, but the beds were pretty firm in my estimation. I would much prefer a pillowtop.

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naperville
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We were truly impressed with this hotel. We were traveling from Illinois to Texas along with our dog. One of the reasons we chose this hotel was that it was a "pet friendly" site. We requested and were given a room close to an exit so we could take our dog outside easily. The accommodations were clean and the breakfast... More 

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Two Rivers, Wisconsin
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
19 helpful votes 19 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

Previously we have been very satisfied with the Country Inn & Suites chain. This site did not met our expectations. The mattress was worn out and uncomfortable. Breakfast was scheduled for 6:00 but was not ready even by 6:30 a.m. The waffle maker wasn't working and the oatmeal was a solid glob. The person in charge of the breakfast area... More 

Was this review helpful? Yes 2
Cristo O, General Manager at Country Inn & Suites Bloomington-Normal West, responded to this review

Susan, I am very sorry that you were not truly satisfied with your stay. Reviews like these are very disappointing to read, but as a Manager, I value your feedback. I have taken notes of all the breakfast concerns you had and will be speaking with my breakfast host. Regarding your reservation that you wanted to cancel, I am not... More 

Cedar Falls, Iowa
1 review
4 of 5 stars Reviewed 3 weeks ago

We recently had a great 3 night stay at this hotel. Our favorite staff we interacted with were the breakfast staff, Mattie and Robert. Our kids enjoyed talking to them each morning as they were friendly and provided a wonderful breakfast! They were definitely a highlight to our stay. =) The cleaning staff was also extremely helpful and friendly. We... More 

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
Cristo O, General Manager at Country Inn & Suites Bloomington-Normal West, responded to this review

Thanks for a the review! I appreciate your feedback and thank you for your suggestions. See you next time you are in our area. Cristo Ortiz-Palafox General Manager More 

Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We upgraded to this hotel from another cheaper local hotel. While we paid 30$ more per night, it was at least 30$ better. The rooms were clean, the staff was great, breakfast better than the average hotel Breakfast. Beds were comfy and the rooms were nice.

Was this review helpful? Yes
Cristo O, General Manager at Country Inn & Suites Bloomington-Normal West, responded to this review

Dear Deb K, Thank you for the review! It's always great to hear positive feedback. We enjoyed having you as a guest, and we look forward to welcoming you back next time you are in our area. At your service, Cristo Ortiz-Palafox General Manager More 

Chippewa Falls, Wisconsin
Top Contributor
118 reviews 118 reviews
39 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed 5 weeks ago

The CountryInn was clean and quiet.breakfast was a little limited. The last time we stayed here the pool and spa were closed and they did not notify us at check-in which I thought was poor.We had to look for the desk clerk for 20 minutes and it was 1:30 I the morning. Suede newly she came in me from outside... More 

Was this review helpful? Yes
Cristo O, General Manager at Country Inn & Suites Bloomington-Normal West, responded to this review

Johnf1949, Thank you for taking time to review our hotel. I would like to apologize for the wait. My staff member being away from the desk was unacceptable and I did addressed this matter with her. Once again, thank you. At your service, Cristo Ortiz-Palafox General Manager More 

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