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Country Inn & Suites Bloomington-Normal West

2.5 of 5 923 Maple Hill Road, Bloomington, IL 61704
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Country Inn & Suites Bloomington-Normal West
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Country Inn & Suites Bloomington-Normal West
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122 reviews from our community

Traveler rating
    46
    39
    18
    17
    2
See reviews for
56
21
4
23
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Minocqua, United States
Contributor
15 reviews 15 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

Great room, great people, great pool, wonderful breakfast, great value. A wonderful stay that could only be made better by improving their internet connection/wi-fi. Being their on business, I really needed to be able to connect which I was not able to do for the first two days. Finally, the morning I was to depart, I had full access and... More 

Was this review helpful? Yes
Minneapolis, Minnesota
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Amazing customer service - Desiree checked us in and went out of her way to make sure we were happy and comfortable. I travel a lot and have never felt so welcomed by front desk staff. The room was clean, the cookies were great, the price was good, the location was great - right off the freeway. Definitely recommend.

Was this review helpful? Yes
Cristo O, General Manager at Country Inn & Suites Bloomington-Normal West, responded to this review

Barb575, Thank you for your amazing review! I have shared your compliments with Desiree, and she was honored that you mentioned her by name. Thank you for giving me the opportunity to recognize her for a job well done! We look forward to welcoming you back next time you are in our area. Sincerely, Cristo Ortiz-Palafox General Manager More 

Minooka, United States
1 review
2 of 5 stars Reviewed December 8, 2014

The air conditioner and heating unit in the room was extremely loud and kept us up all night. When we complained they said they knew it needed to be repaired. The room underneath us had a ceiling leak and so we were not priority. I spent 2 sleepless nights there and had to coax my child to sleep nightly. I... More 

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
Cristo O, General Manager at Country Inn & Suites Bloomington-Normal West, responded to this review

Dear Daniel G, Thank you for taking the time to review my hotel. I'm truly sorry that your air conditioner and heating unit was extremely loud, causing you not to have a peaceful sleep. This A/C unit was replaced with a new unit once it was brought to my attention Monday morning. The leak underneath your room was taking care... More 

Tulsa Oklahoma
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 30, 2014

Clean rooms and Location is great.They always go out of their way to please their guests. They always remember us by our first names after we check in. Anything ---- I mean anything we ask for we always get and then they call back to the room to see if we are satisfied.

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
Cristo O, General Manager at Country Inn & Suites Bloomington-Normal West, responded to this review

Dear Waynona, Wow, thanks for another great TripAdvisor review! We really do enjoy having you and your husband as our guests when visiting the grand-triplets. We look forward to your return next year. Take care! Cristo Ortiz-Palafox General Manager More 

Grand Haven, Michigan
Senior Contributor
40 reviews 40 reviews
25 hotel reviews
57 helpful votes 57 helpful votes
4 of 5 stars Reviewed November 23, 2014

I stayed here in mid-November 2014 during a road trip a little further south. I chose the hotel for both brand name and convenient location in relation to I-55. You can see the hotel easily from the interstate, but getting to it takes a couple of minutes once you leave the exit. Nothing to difficult so long as you have... More 

Was this review helpful? Yes
Cristo O, General Manager at Country Inn & Suites Bloomington-Normal West, responded to this review

Dear Michiglen, Thank you for reviewing our hotel. I'm truly sorry that you were unable to use our wifi. Overall, it does appear that you had an enjoyable stay. We hope to welcome you back next time you are in our area. Thank you for staying with us! Sincerely, Cristo Ortiz-Palafox General Manager More 

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Additional Information about Country Inn & Suites Bloomington-Normal West

Address: 923 Maple Hill Road, Bloomington, IL 61704
Phone Number:
Location: United States > Illinois > Bloomington
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Country Inn & Suites Bloomington-Normal West 2.5*
Number of rooms: 63
Reservation Options:
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Also Known As:
Country Inn And Suites Bloomington Normal West
Country Inn & Suites Bloomington Normal West Hotel Bloomington
Country Inn Bloomington
Bloomington Country Inn
Hotel Style:
#3 Family Hotel in Bloomington
#8 Business Hotel in Bloomington

14 photos of this hotel

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