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All 23 Bloomington hotels

Country Inn & Suites Bloomington-Normal West

2.5 of 5 Hotel   |   923 Maple Hill Road, Bloomington, IL 61704
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Country Inn & Suites Bloomington-Normal West
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Ranked #6 of 23 hotels in Bloomington
A recent review
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80 people have reviewed this hotel

Traveler rating
    26
    26
    11
    15
    2
See reviews for
37
15
2
14
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
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English first
Des Moines
1 review
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed this past weekend and the hotel seems to be undergoing some construction in the lobby/pool area. That didn't bother us at all because all hotels need to do that at some point and myself, being a hotel general manager, completely understands this. What I didn't enjoy was the amount of issues with the room. The beds were comfortable... More

Was this review helpful? Yes 4
Cristo O, General Manager at Country Inn & Suites Bloomington-Normal West, responded to this review

Dear BouldersInnPCManager, I would like to thank you for the review. As you noticed our hotel is currently undergoing new renovation projects. We are currently working on hallways and hope to start updating rooms in the summer. I am sorry for the condition that you found your room. I hope that this issues was reported in the morning at check... More

Lexington, Kentucky
1 review
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The lobby is very nice, the breakfast area is also very nice. The rooms seem like they have been updated just a little bit. It would just be nice if the front desk clerk didn't act like it was an inconvenience that we disturbed them during what appeared nap time...The hallway carpet is a little filthy for my families taste,... More

Was this review helpful? Yes 10
Cristo O, General Manager at Country Inn & Suites Bloomington-Normal West, responded to this review

Dear Henry P, I appreciate you taking the time and reviewing our hotel. I do apologize for any inconvenience that my staff caused you or your family. The fact the the pool is open to all guests it's sometimes hard for us to know if a guest is sober or not in the pool. Trust me when I say this.... More

Apple Valley, Minnesota
Senior Reviewer
7 reviews 7 reviews
5 of 5 stars Reviewed 3 weeks ago

Countryinns have never disappointed me.....one good thing on their points system....they never expire!!!...We go east several time a year, and this location..Bloomington/Normal is about far enough for a days drive....The beds are comfortable, the staff is really nice, and besides, they have a fantastic breakfast........I would surely recommend this location any day of the year...Silver Elite member, Darwin Lay

Was this review helpful? Yes
Cristo O, General Manager at Country Inn & Suites Bloomington-Normal West, responded to this review

Dear Darwin Lay, Thank for so much for your fantastic review. Very pleased to hear that you enjoyed your stay and found our staff to be really nice. It was a pleasure to have have you here with us and we look forward to welcoming you back to our hotel next time you are in our area. At your service,... More

Wausaukee, Wisconsin
1 review
5 of 5 stars Reviewed 4 weeks ago

When you are traveling and on the road and not sure where you will be for the night, it is so nice to find a place as welcome as this hotel was. The price was fantastic. I had a coupon for this hotel from a visitors center, when I called for availability the desk clerk assured me there were openings... More

Review collected in partnership with this hotel

Was this review helpful? Yes
Cristo O, General Manager at Country Inn & Suites Bloomington-Normal West, responded to this review

Dear 19nld73, I want to thank you for taking the time to write a review on your recent experience here. Thank you for the lovely comments regarding my staff member. We look forward to welcoming you back next time you are in our area. At your service, Cristo Ortiz-Palafox General Manager More

Kenosha, Wisconsin
Senior Contributor
30 reviews 30 reviews
11 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We pulled off the interstae late night and stopped here.The staff was friendly and very helpful.the rooms are big and spacious and very clean. The beds are very comfortable. They have a nice pool and hot tub and a great breakfast room. Enjoyed our stay here

Was this review helpful? Yes
Cristo O, General Manager at Country Inn & Suites Bloomington-Normal West, responded to this review

Dear petcherKenosha, Thanks for sharing the experience of your recent stay with us. Our team always strives to give the service our guests expect & deserve. It was our pleasure to have you as a guest and we look forward to doing again next time you are in our area. Respectfully, Cristo Ortiz-Palfox General Manager More

Top Contributor
110 reviews 110 reviews
14 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed March 19, 2014

I had a great experience from the time arrived until the time I left. The staff was professional and very welcoming. The service was great. The room was very clean and comfortable. The hotel was very quiet. I would definitely recommend staying at this hotel.

Was this review helpful? Yes 1
Cristo O, General Manager at Country Inn & Suites Bloomington-Normal West, responded to this review

Dear Piph-Daddy, I am delighted to hear that you had a great experience from the time arrived until the time you left. The service that we provided you is what we are proud to offer all guests that stay with us. I will make sure to praise my staff at our next meeting on a job well done. Thank you... More

Bloomington, Illinois
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 14, 2014

My experience at the hotel felt amazingly welcomed and as if i was staying in my home. Alberto gives my kids high fives every morning when he welcomes us into breakfast. The manager on duty is absolutely outstanding gives great advise and always nice. The house keepers always remakes are beds every day gets us whatever we are out of.... More

Was this review helpful? Yes 1
Cristo O, General Manager at Country Inn & Suites Bloomington-Normal West, responded to this review

Dear Jesica K, Thank you so much for sharing your feedback of your most recent stay. I am truly pleased to read that you and your kids felt amazingly welcomed at our hotel. I am truly blessed to have a wonderful team working for me that will always go out of their ways to make everyone feel welcomed to our... More

Plainfield, Illinois
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 10, 2014

We brought a group of 41 elementary age kids to this hotel and they were great. The staff was so kind and understanding. The rooms were very nice and clean. The food in the morning was also very good and above average.

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Cristo O, General Manager at Country Inn & Suites Bloomington-Normal West, responded to this review

Dear Vinnie S, I can't thank you enough for taking the time to share with others your recent stay at our hotel. It was a pleasure hosting your students at our hotel. The kids were great! Hope they had fun at SuperStart. I'm very pleased that you found my staff so kind and understand as well as finding your room... More

Schererville, Indiana
Contributor
17 reviews 17 reviews
11 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed February 16, 2014

I want to state the hotel is ideal, clean, comfortable and well-kept. The issue is the staff. When I checked in I was met, not greeted. I was passed the sign in paper and asked to fill it out. The young girl never acknowledged me as a guest, just worked mechanically and handed me the key packet, said the room... More

Was this review helpful? Yes 15
Cristo O, General Manager at Country Inn & Suites Bloomington-Normal West, responded to this review

Dear Paula J, I would like to apologize for your unpleasant experience you had while checking in and out of the hotel.We value your business and I appreciate the time that you took to bring this matter to my attention. I assure you I will be speaking with my two staff members about this. The way you were checked in... More

Chicago, Illinois
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 21, 2014

First time I stayed at this Country Inn while in Bloomington. I normally stay at Hampton Inns when I travel. From the moment I walked in the lobby was very welcoming. The lady that was working was super quick to check me in. 10 mins after checking in I received a phone call from the front desk. They called to... More

Was this review helpful? Yes 4
Cristo O, General Manager at Country Inn & Suites Bloomington-Normal West, responded to this review

Dear KrisSan14, We are so appreciative of your business and you taking the time to share your feedback. It was our pleasure to have you as a guest and we look forward to doing again very soon. Respectfully, Cristo Ortiz-Palfox General Manager More

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Additional Information about Country Inn & Suites Bloomington-Normal West

Also Known As:
Country Inn And Suites Bloomington Normal West
Country Inn & Suites Bloomington Normal West Hotel Bloomington
Country Inn & Suites Bloomington Normal West Hotel
Country Inn Bloomington
Bloomington Country Inn
Address: 923 Maple Hill Road, Bloomington, IL 61704
Phone Number:
Location: United States > Illinois > Bloomington
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Bloomington
#5 Family Hotel in Bloomington
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Country Inn & Suites Bloomington-Normal West 2.5*
Official Description (provided by the hotel):
The newly renovated Country Inn & Suites Bloomington-Normal West hotel, located along I-55 and I-74, provides a superior location along with comfortable accommodations. Book your stay at this pet-friendly hotel to enjoy the complimentary, hot Be Our Guest breakfast buffet, 24-hour business center, free high-speed Internet access and an indoor pool. Leisure travelers love the hotel's location near the U.S. Cellular Coliseum, Illinois State University, Downtown Bloomington and Uptown Normal, while business guests benefit from the proximity to corporations throughout the Bloomington-Normal area. Book your stay today and experience the convenience of this Country Inn & Suites hotel. ... more   less 
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