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All 22 Bloomington hotels

Country Inn & Suites Bloomington-Normal West

2.5 of 5 Hotel   |   923 Maple Hill Road, Bloomington, IL 61704
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Country Inn & Suites Bloomington-Normal West
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64%
Ranked #7 of 22 hotels in Bloomington
A recent review
3 of 5 stars reviewed 5 days ago
PJ1600 Round Lake Beach, Illinois
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  • Reviews (88)
  • Photos (11)
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  • Room tips (14)
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88 people have reviewed this hotel

Traveler rating
    30
    28
    13
    15
    2
See reviews for
41
16
2
16
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
  • Any
English first
Round Lake Beach, Illinois
Contributor
19 reviews 19 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Check in was easy, and the room was fine. The bathroom was large and there was enough mirrors in the room for us (two teen girls and mom). I've stayed at several Country Inn & Suites, and felt this one was a little outdated. The room was a nice size, but the a/c was loud. The bed was extremely comfortable.... More

Was this review helpful? Yes
Baraboo,
Contributor
16 reviews 16 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed 1 night, felt like we bothered the check in person. Hotel needs some updating, bathroom pretty beat up. Air conditioning kept banging on and off all night-very noisy. We regularly stay at Country Inn Suites but this one was well below the level of others we've stayed at. Breakfast was good, though quite crowded.

Was this review helpful? Yes
Cristo O, General Manager at Country Inn & Suites Bloomington-Normal West, responded to this review

Dear Chitowngirl75, I want to start out by truly apologizing for the way my front desk employee made you feel, Our main goal here at the Country Inn & Suites is make all guests feel welcomed. I will be addressing this concern at our next meeting with all my staff members. Our hotel is still currently undergoing some renovations, we... More

Altamont, Illinois
1 review
4 of 5 stars Reviewed 5 weeks ago via mobile

The staff was friendly and helpful. The breakfast was good. The pool area is nice. We were part of a large group staying at the hotel and the staff handled it very well. No one was discernably stressed.

Was this review helpful? Yes
Cristo O, General Manager at Country Inn & Suites Bloomington-Normal West, responded to this review

Dear Sprklchld, What a fantastic review, Thank you! I'm extremely thrilled to hear that you enjoyed your stay with us, and that you found our staff to be friendly and helpful. On behalf of our entire staff at Country Inns & Suites we thank you for your business. Sincerely, Cristo Ortiz-Palafox General Manager More

Chicago, Illinois
1 review
4 of 5 stars Reviewed June 16, 2014

I always loved the food at this chain. Room was very large and Pierre at the front desk was very courteous. The room was very large. I definitely love the food here better than Hampton Inns. I will encourage my travel coordinator to book with them again.

Was this review helpful? Yes
Cristo O, General Manager at Country Inn & Suites Bloomington-Normal West, responded to this review

Dear Jenthn, Thank you for taking the time and reviewing our hotel. I'm very pleased to hear that you enjoyed our breakfast. Our hotel does offer a hot breakfast buffet featuring waffles, eggs, French toast, fruit and other classic favorites. On behalf of our entire staff at Country Inns & Suites we thank you for your business and we hope... More

1 review
5 of 5 stars Reviewed June 5, 2014

Stayed one night on our way through. Staff was very courteous, room was large and very clean. Breakfast was wonderful with a large variety. Would definitely recommend this motel to anyone. Will stay there again.

Was this review helpful? Yes
Cristo O, General Manager at Country Inn & Suites Bloomington-Normal West, responded to this review

Dear Barbara O, Thanks for staying with us and for your lovely review. I'm very pleased to hear that you enjoyed your stay and plan on staying with us again. We can't wait to welcome you back! Sincerely, Cristo Ortiz-Palafox General Manager More

Grinnell
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 2, 2014

Hotel was clean, undergoing some remodeling. Staff was friendly. Check-in and check-out was quick and easy. Room was clean, quiet and comfortable. Breakfast was good. Location is excellent - close to the Interstates.

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Cristo O, General Manager at Country Inn & Suites Bloomington-Normal West, responded to this review

Dear Debbie M, I am delighted to hear that you enjoyed your 5 night stay business trip at our hotel. Our goal is always to provide our guests with the best possible experiences. Thank you for staying with us! Sincerely, Cristo Ortiz-Palafox General Manager More

2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 26, 2014

Excellent value; clean; great pool and fantastic breakfast buffet; wonderful service. The hotel is located in close proximity to ISU; restaurants; I-55 and very accessible to Bloomington/Normal in general. The hotel was extremely responsive to requests for assistance (brought towels in 2 min. and assisted kids).

Review collected in partnership with this hotel

Was this review helpful? Yes 3
Cristo O, General Manager at Country Inn & Suites Bloomington-Normal West, responded to this review

Dear Douglas M, Thanks for the review! It's always great to hear when guests enjoy their experience with us. We appreciate your feedback and hope to welcome you back if your travels bring you back to the Bloomington/Normal area. Sincerely, Cristo Ortiz-Palafox General Manager More

Satsuma, Florida
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 7, 2014

This is a pet friendly hotel that has an exceptional staff. We stayed here with family for a memorial service and family reunion. The manager was accommodating and helpful putting our group together and making certain things were satisfactory. The rooms were clean and comfortable, and the hotel nights were quiet all five nights we stayed. Breakfast offered a good... More

Was this review helpful? Yes 1
Cristo O, General Manager at Country Inn & Suites Bloomington-Normal West, responded to this review

Dear Kristina, Thank you for taking the time to write a review. Your feedback is greatly appreciated. I do want to personally thank you for your kind words regarding my team. We were delighted to have you and your family with us during your memorial service/ family reunion. Your review really does bring joy to my heart, to hear that... More

Des Moines
1 review
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed April 15, 2014

We stayed this past weekend and the hotel seems to be undergoing some construction in the lobby/pool area. That didn't bother us at all because all hotels need to do that at some point and myself, being a hotel general manager, completely understands this. What I didn't enjoy was the amount of issues with the room. The beds were comfortable... More

Was this review helpful? Yes 6
Cristo O, General Manager at Country Inn & Suites Bloomington-Normal West, responded to this review

Dear BouldersInnPCManager, I would like to thank you for the review. As you noticed our hotel is currently undergoing new renovation projects. We are currently working on hallways and hope to start updating rooms in the summer. I am sorry for the condition that you found your room. I hope that this issues was reported in the morning at check... More

Lexington, Kentucky
1 review
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed April 5, 2014

The lobby is very nice, the breakfast area is also very nice. The rooms seem like they have been updated just a little bit. It would just be nice if the front desk clerk didn't act like it was an inconvenience that we disturbed them during what appeared nap time...The hallway carpet is a little filthy for my families taste,... More

Was this review helpful? Yes 12
Cristo O, General Manager at Country Inn & Suites Bloomington-Normal West, responded to this review

Dear Henry P, I appreciate you taking the time and reviewing our hotel. I do apologize for any inconvenience that my staff caused you or your family. The fact the the pool is open to all guests it's sometimes hard for us to know if a guest is sober or not in the pool. Trust me when I say this.... More

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Additional Information about Country Inn & Suites Bloomington-Normal West

Address: 923 Maple Hill Road, Bloomington, IL 61704
Phone Number:
Location: United States > Illinois > Bloomington
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Country Inn & Suites Bloomington-Normal West 2.5*
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Also Known As:
Country Inn & Suites Bloomington Normal West Hotel Bloomington
Country Inn And Suites Bloomington Normal West
Country Inn Bloomington
Bloomington Country Inn

11 photos of this hotel

Management photos: Courtesy of the property manager

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Pool/beach area (1)
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Hotel & grounds (1)
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Other (10)

Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#3 Family Hotel in Bloomington #4 Business Hotel in Bloomington
Hotel Class
Official Description (provided by the hotel)
With a location along I-55/74 and I-39, the newly renovated Country Inn & Suites By Carlson, Bloomington-Normal West, IL offers a convenient location for both business and leisure travelers. Choosing this hotel's location in Bloomington-Normal, IL puts you close to the U.S. Cellular Coliseum, Illinois State University, downtown Bloomington, uptown Normal, large corporations like State Farm and other great attractions. Relax with amenities like a heated indoor pool, a whirlpool tub, a well-equipped fitness center and a complimentary, hot Be Our Guest Breakfast buffet. This pet-friendly hotel also offers free high-speed Internet access so you can stay connected. Book your stay today and experience the convenience of the newly renovated Country Inn & Suites hotel. ... more   less 
Number of rooms
63

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