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Country Inn & Suites Bloomington-Normal West

2.5 of 5 923 Maple Hill Road, Bloomington, IL 61704
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Country Inn & Suites Bloomington-Normal West
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Country Inn & Suites Bloomington-Normal West
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116 reviews from our community

Traveler rating
    42
    37
    18
    17
    2
See reviews for
53
20
4
22
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
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    (18)
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Minooka, United States
1 review
2 of 5 stars Reviewed 3 weeks ago

The air conditioner and heating unit in the room was extremely loud and kept us up all night. When we complained they said they knew it needed to be repaired. The room underneath us had a ceiling leak and so we were not priority. I spent 2 sleepless nights there and had to coax my child to sleep nightly. I... More 

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
Cristo O, General Manager at Country Inn & Suites Bloomington-Normal West, responded to this review

Dear Daniel G, Thank you for taking the time to review my hotel. I'm truly sorry that your air conditioner and heating unit was extremely loud, causing you not to have a peaceful sleep. This A/C unit was replaced with a new unit once it was brought to my attention Monday morning. The leak underneath your room was taking care... More 

Tulsa Oklahoma
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

Clean rooms and Location is great.They always go out of their way to please their guests. They always remember us by our first names after we check in. Anything ---- I mean anything we ask for we always get and then they call back to the room to see if we are satisfied.

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
Cristo O, General Manager at Country Inn & Suites Bloomington-Normal West, responded to this review

Dear Waynona, Wow, thanks for another great TripAdvisor review! We really do enjoy having you and your husband as our guests when visiting the grand-triplets. We look forward to your return next year. Take care! Cristo Ortiz-Palafox General Manager More 

Grand Haven, Michigan
Senior Contributor
40 reviews 40 reviews
25 hotel reviews
57 helpful votes 57 helpful votes
4 of 5 stars Reviewed November 23, 2014

I stayed here in mid-November 2014 during a road trip a little further south. I chose the hotel for both brand name and convenient location in relation to I-55. You can see the hotel easily from the interstate, but getting to it takes a couple of minutes once you leave the exit. Nothing to difficult so long as you have... More 

Was this review helpful? Yes
Cristo O, General Manager at Country Inn & Suites Bloomington-Normal West, responded to this review

Dear Michiglen, Thank you for reviewing our hotel. I'm truly sorry that you were unable to use our wifi. Overall, it does appear that you had an enjoyable stay. We hope to welcome you back next time you are in our area. Thank you for staying with us! Sincerely, Cristo Ortiz-Palafox General Manager More 

Toronto, Canada
Senior Contributor
48 reviews 48 reviews
35 hotel reviews
83 helpful votes 83 helpful votes
3 of 5 stars Reviewed November 19, 2014

Not a bad place - the entry is welcoming but some of the front desk need some skills. I asked the front desk to call a cab, but I was instead handed the number to call myself, a long distance call for an out of town guest. The rooms are decent, but just a little cubby to hang clothes, so... More 

Was this review helpful? Yes
Cristo O, General Manager at Country Inn & Suites Bloomington-Normal West, responded to this review

Dear pebblelake, Let me start out by apologizing that my staff failed to provide you outstanding customer service. My staff should have called a cab for you upon your request. I will make sure to address this at my next staff meeting. I want to thank you for taking the time to review our hotel and providing me with your... More 

Roseville, United States
1 review
4 of 5 stars Reviewed November 17, 2014

Very clean, quiet hotel in a good neighborhood. Fast food options extremely close with other restaurants/pubs within a short driving distance. Easy to get to as it is just off the interstate. The HVAC units in the rooms are the economy type. My only complaint is that the fan cycles on and off continuously. This tends to wake me up... More 

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
Cristo O, General Manager at Country Inn & Suites Bloomington-Normal West, responded to this review

Dear Stephen K, Thank you for reviewing our hotel. I appreciate your feedback. At your service, Cristo Ortiz-Palafox General Manager More 

Fulda
Top Contributor
159 reviews 159 reviews
29 hotel reviews
101 helpful votes 101 helpful votes
4 of 5 stars Reviewed November 13, 2014

I've stayed at a ton of country inns and this one is just OK compared to the rest of them. Like so many I have stayed at lately this one was not build as a country inn but the conversion job is not bad. Converted hotels never have enough space for the breakfast area and this one is no exception.... More 

Was this review helpful? Yes
Cristo O, General Manager at Country Inn & Suites Bloomington-Normal West, responded to this review

Dear Jim S, Thanks for the review! Our hotel was built in 1998 as a Country Inn & Suites. Since then, Country Inn & Suites has gone through many updates. Our hotel is currently in the process of converting to the newest version of Country Inn & Suites. I am very pleased to read that you encountered courteous and professional... More 

Waupun, Wisconsin
Contributor
20 reviews 20 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed October 27, 2014

Bloomington was a half way point for our travel destination. The country Inn was near where we stopped for supper and they had availability with the room requirements we wanted. We enjoyed time in the pool in the evening and the breakfast in hte morning was decicious and had a varitey of options.

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
Cristo O, General Manager at Country Inn & Suites Bloomington-Normal West, responded to this review

Dear Nancy S, Thank you for taking the time to review our hotel! Glad to hear that you enjoyed our pool and breakfast in the morning. Please keep us in mind next time you are in our area. Sincerely, Cristo Ortiz-Palafox General Manager More 

Baldwin, Wisconsin
Contributor
15 reviews 15 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed October 26, 2014

My wife and I stayed overnight at this hotel on our way to Saint Louis. We were a little hesitant when we saw a sign in the lobby that the hotel is under renovation, but our room was clean, quiet and well-appointed. We used the bed and the sofa bed; both were fine. My wife said the hot tub was... More 

Was this review helpful? Yes
Cristo O, General Manager at Country Inn & Suites Bloomington-Normal West, responded to this review

Dear Mike B, Thank you for staying with us and for the review. I'm pleased to hear that you and your wife enjoyed your stay. We look forward to your return next time you are in our area. . Sincerely, Cristo Ortiz-Palafox General Manager More 

Minocqua, United States
2 reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed October 23, 2014

We travel with our St. Bernard and it is always nice to find a wonderful hotel that accepts LARGE dogs. Wish the entire chain accepted dogs. Made us feel quite at home. Lovely hotel. Friendly staff, clean and well maintained. Large rooms with plenty of space for the dog.

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
Cristo O, General Manager at Country Inn & Suites Bloomington-Normal West, responded to this review

Dear Wanda W, Thank you for fantastic review. We look forward to welcoming you and your best friend back next time you are in our area. Sincerely, Cristo Ortiz-Palafox General Manager More 

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Additional Information about Country Inn & Suites Bloomington-Normal West

Address: 923 Maple Hill Road, Bloomington, IL 61704
Phone Number:
Location: United States > Illinois > Bloomington
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Country Inn & Suites Bloomington-Normal West 2.5*
Number of rooms: 63
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Also Known As:
Country Inn & Suites Bloomington Normal West Hotel Bloomington
Country Inn And Suites Bloomington Normal West
Country Inn Bloomington
Bloomington Country Inn
Hotel Style:
#3 Family Hotel in Bloomington
#8 Business Hotel in Bloomington

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