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Clarion Inn

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1399 Bench Road, Pocatello, ID 83201 (Formerly Holiday Inn Pocatello)
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Clarion Inn
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Clarion Inn
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158 reviews from our community

Traveler rating
    27
    52
    33
    26
    20
See reviews for
51
35
10
39
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (44)
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  • French first
  • German first
  • Any
English first
  • All months
    (158)
  • Mar-May only
    (40)
  • Jun-Aug only
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    (39)
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Boise, Idaho, USA
Top Contributor
54 reviews 54 reviews
32 hotel reviews
20 helpful votes 20 helpful votes
2 of 5 stars Reviewed 2 weeks ago

***This review pertains mostly to the restaurant, not the hotel itself. *** I stay here regularly for work, and appreciate the wide array of features and services this property provides. While the rooms are somewhat dated in appearance, my rooms have always been clean and comfortable. I understand that rebranding the restaurant was probably intended to bring in additional business,... More 

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Rigby, Idaho
2 reviews
4 of 5 stars Reviewed 2 weeks ago

We needed a get away not far from our home to celebrate our Grandsons 13th Birthday. We picked Clarion because of the wonderful huge swimming pool, Jacuzzi and games. I also found out I am terrible at Foosball but do much better at Air Hockey. The room, while dated, was a great suite with a separate bedroom, good size living... More 

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CI_Pocatello_Manager, General Manager at Clarion Inn, responded to this review

Thank you for taking the time to leave us a review of your recent stay. Yes, Holly is one of our rock stars and I am glad she took care of you. We can't wait to have you back again. James West General Manager More 

Menifee, California
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

Stayed 1 night while traveling to Canada. Very helpful and friendly staff. Convenient location just off the freeway, gas stations, restaurants, and convenience store close by. Room was spotless and comfortable but a bit outdated. Shower head was loose and bathtub drain plug wouldn't close. If a senior or limited mobility request a first floor room as the second floor... More 

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CI_Pocatello_Manager, General Manager at Clarion Inn, responded to this review

Thank you for leaving us a review. We are happy that you enjoyed your stay and we look forward to having you back some time. I have pass on the maintenance issues to our rooms team to ensure that they are taken care of and caught earlier in the process for next time. Enjoy the rest of your trip! More 

Challis, Idaho
Senior Contributor
47 reviews 47 reviews
26 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Besides the staff which are very friendly and professional, and the pool which looks very inviting (but I didn't use) I don't have anything to place this property higher than "just average." The room was "basic" and clean with the usual lack of operational efficiency of the "old style" heating system, e.g. on-unit temperature control. The toe-plate at the vanity... More 

Was this review helpful? Yes 1
CI_Pocatello_Manager, General Manager at Clarion Inn, responded to this review

KLA64, Thank you for taking the time to leave us a review. We love all reviews and appreciate the feedback, it only makes us better. I am so happy to hear that your experience with our staff was friendly and professional. I am sorry to hear about your experience with breakfast. We have several meal options that should have fit... More 

1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 3 weeks ago via mobile

We recently stayed here for our state board cosmetology exam.We looked it up online and thought it looked beautiful, as well as convienent because our exams took place there as well. Pros --- huge indoor pool , jacuzzi , dry sauna . Rooms that are patio style indoors near pool. That is seriously the only Pro! Cons--- Unhelpful , uncaring... More 

Was this review helpful? Yes 2
CI_Pocatello_Manager, General Manager at Clarion Inn, responded to this review

Angus7575, Thank you for taking the time to fill out a survey on Trip Advisor about the Clarion Inn of Pocatello, ID. I am so happy to hear that you loved our pool area. While we strive for perfect satisfaction with all our guests it seems that we fell short with your experience. I am truly sorry for what happened... More 

Seattle, Washington
2 reviews
5 of 5 stars Reviewed 3 weeks ago

I stayed at the Clarion in February 2015 on a business trip and was impressed with the helpful staff--from the front desk to the on-site restaurant, which had good food and accommodating wait staff. I had a very clean, quiet king bedroom at the back of the complex, but you can also stay in a room off the huge pool... More 

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1 review
1 of 5 stars Reviewed 4 weeks ago

I have stayed here a few times for work, and have given them a pass for a few things before toilet not clean, dust, overall a little dingy, ect.. Howevere, this time was so uncomfortable, the only room was on the outside like a cheap motel... for not the cheap rate. as a single woman I feel vulnerable, and I... More 

Was this review helpful? Yes 1
CI_Pocatello_Manager, General Manager at Clarion Inn, responded to this review

hellotravels001, Thank you for taking the time to leave a comment. We are deeply sorry about what you have experienced. There is absolutely no excuse for the cleanliness issues you encounter, and we have already put in new training and room checking procedures that should prevent that from happening again. As for the concern over room location. We are more... More 

Ogden, Utah, United States
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed January 14, 2015

The rooms and service at front desk is pretty good....... The service in the restaurant is not good at all. I requested some slices of lemon for my water and the waiter proceed to hand me the slices of lemons in the palm of his hand and then he charged us of for 2 cups of coffee which was very... More 

Was this review helpful? Yes 2
CI_Pocatello_Manager, General Manager at Clarion Inn, responded to this review

Teri B, Thank you for taking the time to fill out a review. We love all feedback and review it in our managers meetings. We addressed the lack of sanitation training with this particular staff member that day. You are right that the restaurant as a whole needs some work in service and quality. We have implemented new regular training... More 

2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed January 2, 2015 via mobile

We stayed at the Clarion one night in November 2013 and I can honestly say I will never stay there ever again. My husband forgot his eagle necklace which holds a lot of sentimental value to him on the dresser by accident when we left. We realized it within an hour after checking out and rushed back up to the... More 

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Palmdale, California
Senior Reviewer
8 reviews 8 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed October 14, 2014

Nice hotel with friendly staff, smoking rooms available. Relay neat pool and rec. Area. On site Steakhouse with great food . This a good value hotel. Fitness center,pool tables, food ball, volleyball area.

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