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Red Lion Hotel Pocatello

3.0 of 5
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1555 Pocatello Creek Road, Pocatello, ID 83201
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Red Lion Hotel Pocatello
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Ranked #10 of 14 Hotels in Pocatello
A recent review
3 of 5 stars reviewed 4 days ago
MonikaDery Hinton, Canada
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134 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Wyoming
1 review
1 of 5 stars Reviewed 2 days ago NEW

No soundproofing in the rooms. The customer service was very poor, rooms were clean and beds comfortable. However, they placed us next to a bunch of rowdy kids in an otherwise empty hall rather than spacing us out. The night staff was very hesitant to help with the situation in any way. I would recomend going elsewhere. What in the... More 

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Aloha
Contributor
18 reviews 18 reviews
18 hotel reviews
26 helpful votes 26 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

I really like the property and the hotel layout. The property is at least 35 years, had changed hands several times, very large and rustic. The room we had (two queen standard) was fine. The beds were comfortable and cleanliness was good. With the exception of the TV not being flat screen it would be hard to tell the difference... More 

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Hinton, Canada
Top Contributor
156 reviews 156 reviews
14 hotel reviews
83 helpful votes 83 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

The hotel is under new management, so deficiencies from previous visit are gone. Dependable, with a decent hot breakfast makes it handy during a long trip. Hotel could use some renos or refreshment (80s decor) but it is clean. Larger than it seems (convention area), there is a nice indoor pool and jacuzzi area...great for soothing travel-weary aches and pains.

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NDhaliwal, General Manager at Red Lion Hotel Pocatello, responded to this review

Thank you for your review, we appreciate any feedback that we get. We are very soon renovating the property and are going through the planning of it right now! We hope to see you here again so you can see the difference and the upgrades! Thanks! More 

Idaho Falls
Contributor
13 reviews 13 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 1 week ago

The reason I title it this way is because I feel that 3 star places should at least have flat panel TV's to meet the 3 Star definition and our room did not. Granted, I did a last minute Priceline Express Deal and got this place when I picked a 3 star level. We were put on the second level... More 

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NDhaliwal, General Manager at Red Lion Hotel Pocatello, responded to this review

Thank you for your feed back we will be using the scores that you have given us to improve in the areas that we may be lacking I hope that you in the future the difference in the service and quality! The hotel was recently taken over by new owner who are planning to update and renovate the facilities, and... More 

Great Falls, Montana
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed February 9, 2015

I rented the suite with the jetted tub so that we could relax after a very stressful family situation. I expected to find at least a few utensils and perhaps real glasses. The bed was comfortable, but the bedroom did not have a window or alternate exit. While the jetted tub was lovely, the shower head leaked incessantly. I reported... More 

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NDhaliwal, General Manager at Red Lion Hotel Pocatello, responded to this review

I am sorry to hear about the leaking shower head and also that it could not be fixed in time due to the part being unavailable. However I will get with my engineering and front desk teams to maker sure that a situation like this is handled better and most of all I will do what I can to help... More 

Bonanza, Oregon
1 review
3 of 5 stars Reviewed February 2, 2015

This was our first stay at this red lion and we were grateful to find 2 rooms as we were in route from Oregon. In the morning we decided to have breakfast and then return to our rooms to relax until our appointed meeting time. my son who had the 2nd room decided to put his belongings in his vehicle... More 

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NDhaliwal, General Manager at Red Lion Hotel Pocatello, responded to this review

I'am sorry to hear about the recent inconvenience that you felt while staying at our hotel. We have many guests that stay and leave with out checking out. For that reason our house keeping team always checks on rooms of course by knocking first if there is no do not disturb sign. Once they see that the room is vacant... More 

Boise, Idaho
2 reviews
2 of 5 stars Reviewed February 1, 2015

I was here 4 years ago under different management for a conference. Looks like not much has been changed or cleaned much since then. Catering for our event was mediocre at best. Looks like the chef really likes opening cans of food and mixing it together and calling it good. I have never heard of rice, corn, peas and carrot... More 

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NDhaliwal, General Manager at Red Lion Hotel Pocatello, responded to this review

Hi Heather, Thank you for your feedback, I wanted to let you know that we take all responses seriously. Also I would like to let you know that we are very soon going to start renovations to the property. I will meet with my team here and let them know what we can do to improve the experience for our... More 

1 review
5 of 5 stars Reviewed January 21, 2015

My kids and I enjoy the pool and the breakfast. Comfortable rooms and a location that is convenient to everywhere. On the rare occasions where I've had problems, GM Dave Malone and his staff promptly made it right. I wish the Wi-Fi was stonger in the rooms toward the back of the hotel, but that is minor compared to the... More 

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NDhaliwal, General Manager at Red Lion Hotel Pocatello, responded to this review

Hi Heather, Thank you for your feedback, I wanted to let you know that we take all responses seriously. Also I would like to let you know that we are very soon going to start renovations to the property. I will meet with my team here and let them know what we can do to improve the experience for our... More 

Pincher Creek, Alberta, Canada
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 31, 2014

We enjoy your facility very much, but our last stay was fine BUT it took all night to get the room warmed up good thing we could use the comforter from the extra bed, you need to look into the heating temp for winter. Having stated this we enjoyed everything else about the place. Ken & Mary

Was this review helpful? Yes 1
NDhaliwal, General Manager at Red Lion Hotel Pocatello, responded to this review

Thank you for your review. I am glad that you have an over all positive experience. As for the issue of the cold room we will try to do a better job to make sure that our guests arrive to a warmer room during the winter months. More 

1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed December 29, 2014

I stay here all the time with work. The pool area is always chilly and the hot tub doesn't even qualify as a warm tub the heat in the room needs to be turned up and the heat in the hot tub needs to be turned up. One other thing is the restaurant serves breakfast from 6 a.m. To 9... More 

Was this review helpful? Yes 1
NDhaliwal, General Manager at Red Lion Hotel Pocatello, responded to this review

Hi Dave, Thank you for your feedback, I am working with my team to improve on the guest experience where we can. We will be using your advice to provide better service and make sure that we are meeting our guests needs. Thanks More 

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