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Red Lion Hotel Pocatello

3.0 of 5
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1555 Pocatello Creek Road, Pocatello, ID 83201
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Red Lion Hotel Pocatello
Best prices for: 1 room 1 guest
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Ranked #9 of 14 Hotels in Pocatello
A recent review
3 of 5 stars Reviewed February 9, 2015
SMAJD86 Great Falls, Montana
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130 reviews from our community

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    28
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Great Falls, Montana
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed February 9, 2015

I rented the suite with the jetted tub so that we could relax after a very stressful family situation. I expected to find at least a few utensils and perhaps real glasses. The bed was comfortable, but the bedroom did not have a window or alternate exit. While the jetted tub was lovely, the shower head leaked incessantly. I reported... More 

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Bonanza, Oregon
1 review
3 of 5 stars Reviewed February 2, 2015

This was our first stay at this red lion and we were grateful to find 2 rooms as we were in route from Oregon. In the morning we decided to have breakfast and then return to our rooms to relax until our appointed meeting time. my son who had the 2nd room decided to put his belongings in his vehicle... More 

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NDhaliwal, General Manager at Red Lion Hotel Pocatello, responded to this review

I'am sorry to hear about the recent inconvenience that you felt while staying at our hotel. We have many guests that stay and leave with out checking out. For that reason our house keeping team always checks on rooms of course by knocking first if there is no do not disturb sign. Once they see that the room is vacant... More 

Boise, Idaho
2 reviews
2 of 5 stars Reviewed February 1, 2015

I was here 4 years ago under different management for a conference. Looks like not much has been changed or cleaned much since then. Catering for our event was mediocre at best. Looks like the chef really likes opening cans of food and mixing it together and calling it good. I have never heard of rice, corn, peas and carrot... More 

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NDhaliwal, General Manager at Red Lion Hotel Pocatello, responded to this review

Hi Heather, Thank you for your feedback, I wanted to let you know that we take all responses seriously. Also I would like to let you know that we are very soon going to start renovations to the property. I will meet with my team here and let them know what we can do to improve the experience for our... More 

1 review
5 of 5 stars Reviewed January 21, 2015

My kids and I enjoy the pool and the breakfast. Comfortable rooms and a location that is convenient to everywhere. On the rare occasions where I've had problems, GM Dave Malone and his staff promptly made it right. I wish the Wi-Fi was stonger in the rooms toward the back of the hotel, but that is minor compared to the... More 

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NDhaliwal, General Manager at Red Lion Hotel Pocatello, responded to this review

Hi Heather, Thank you for your feedback, I wanted to let you know that we take all responses seriously. Also I would like to let you know that we are very soon going to start renovations to the property. I will meet with my team here and let them know what we can do to improve the experience for our... More 

Pincher Creek, Alberta, Canada
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 31, 2014

We enjoy your facility very much, but our last stay was fine BUT it took all night to get the room warmed up good thing we could use the comforter from the extra bed, you need to look into the heating temp for winter. Having stated this we enjoyed everything else about the place. Ken & Mary

Was this review helpful? Yes 1
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed December 29, 2014

I stay here all the time with work. The pool area is always chilly and the hot tub doesn't even qualify as a warm tub the heat in the room needs to be turned up and the heat in the hot tub needs to be turned up. One other thing is the restaurant serves breakfast from 6 a.m. To 9... More 

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NDhaliwal, General Manager at Red Lion Hotel Pocatello, responded to this review

Hi Dave, Thank you for your feedback, I am working with my team to improve on the guest experience where we can. We will be using your advice to provide better service and make sure that we are meeting our guests needs. Thanks More 

Troy, Montana
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed December 18, 2014

How can a Red Lion hotel not know about the Hello Rewards program? First you take away my free nights, then you don't even know about the new Rewards program! I really feel like I was gipped out of all the "Perks" that I was supposed to get. Kind Bar upon arrival...Nope Specialty Coffee service? Nope Daily morning beverage delivery?... More 

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Carlisle, United Kingdom
Top Contributor
54 reviews 54 reviews
15 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed December 14, 2014

My party had two rooms at this hotel on the night of fourth July 2014. The hotel was clean and comfortable and the staff were helpful. Would stay here again should I passing through. The Pocatello 4th of July firework display was pretty good and was within walking distance of the hotel!

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1 review
3 of 5 stars Reviewed November 23, 2014

After working a long day I was looking forward to a good meal and quiet evening relaxing in a room. After checking in and paying I asked about their eating facilities and was informed they no Longer had a restaurant. Got back in the car and drove around to find something to eat. Came back, went to my room only... More 

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kiddhaliwal, General Manager at Red Lion Hotel Pocatello, responded to this review

Thank you for your comments. I am sorry to hear that your stay didn't turn out to be as relaxing as you had hoped. I will speak to my team to do a better job of keeping guests that are not a part of any groups at a bit of a distance from other groups and hopefully into a more... More 

1 review
3 of 5 stars Reviewed November 16, 2014

We come to town for a conference twice a year and have stayed many times at the Red Lion. Our room was clean and the front desk staff was friendly. However, we were given a kitchenette type room for the conference attendees to eat in. The wallpaper was hanging down above the sink and counter and behind it was covered... More 

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kiddhaliwal, General Manager at Red Lion Hotel Pocatello, responded to this review

Thank you for your comments, I wanted you to know that the issues with that room are currently being fixed. I hope that the quick action by the mechanic to move your group into the new room was a suitable remedy. We hope to be able to serve you again in the future. More 

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