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BEST WESTERN Pocatello Inn

3.0 of 5 1415 Bench Road, Pocatello, ID 83201-2444 (Formerly BEST WESTERN PLUS CottonTree Inn)
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Certificate of Excellence 2014
BEST WESTERN Pocatello Inn
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BEST WESTERN Pocatello Inn
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348 reviews from our community

Traveler rating
    135
    116
    62
    23
    12
See reviews for
122
121
22
47
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Saskatchewan
Senior Contributor
37 reviews 37 reviews
15 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We stopped here (again) in late Nov, 2014 on our way from Central Canada to Southern California. This is a regular stop for us now, and the Best Western is the only hotel we'll stay in Pocatello. There is a large parking area that accommodates RV's and trailers, as well as basic vehicles. Staff at this hotel are helpful, considerate,... More 

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Calgary
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 4 days ago NEW

Recently travelling through Montana-Idaho we had occassion to stay in the Best Western in Pocatello. It was a very nice place - great room (quiet), great breakfast (hot) included, and awfully friendly staff. Wow.

Review collected in partnership with Best Western

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Springville, Utah
Senior Contributor
21 reviews 21 reviews
16 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

Having stayed in most of the major hotels in Pocatello, I'd rate this one as average. The room was clean, the bed coverings clean and the towels soft. The heating unit in our room worked perfectly with a temperature controlled setting. The sink sits super low on the wall so it would be good for small children but would require... More 

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Boise, Idaho, United States
1 review
3 of 5 stars Reviewed 1 week ago

Most of the furnishings were older and well used/worn. Matresses were uncomfortable, carpeting old and lighting inadequate. Internet access was sporadic and difficult to connect when using AOL. Breakfast was pretty good most days, and the gal that hosted the breakfast area was great. Overall, next time we'd probably take our chances at one of the other hotels in the... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Provo, Utah
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

One night stay on our way home from a wedding. Woke to barking and howling dogs at 5:30 am. Walls are paper thin you can hear everything going on in the hallway. Breakfast area and food were great. Hotel staff very friendly. Older hotel but adequate for a one night stay.

Review collected in partnership with Best Western

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pocatellosales, Director of Sales at BEST WESTERN Pocatello Inn, responded to this review

I want to apologize that you did not get the rest you needed after traveling. Barking and howling dogs is unacceptable and I totally understand why this would have been very disturbing. We try to let our guest know that have pets with them to keep them quite. If the front desk is notified the staff will talk to the... More 

Apache Junction, Arizona
Contributor
13 reviews 13 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

good place to stay, easy off and essy on yet not right at the freeway. good parking, friendly staff and very, very clean. The beds are excellent, internet a bit ricky at time, seems to wander off. breakfast very good, clean facility

Review collected in partnership with Best Western

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pocatellosales, Director of Sales at BEST WESTERN Pocatello Inn, responded to this review

Thank you for taking the time to write such a kind review. It is always rewarding to hear when a guest enjoys their stay at the Best Western Pocatello Inn. The biggest compliment is that you will recommend our property to your friends and family. We hope to see you soon and look forward to your return. More 

Prince Albert, Sask.
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My wife and I have a Platinum Best Western card and the staff automatically gave us an upgrade to a suite. This is one of the perks (if available) for Platinum cards; however, not many Best Western hotels use it. Congratulations we will stay again on our travels south.

Review collected in partnership with Best Western

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pocatellosales, Director of Sales at BEST WESTERN Pocatello Inn, responded to this review

I am so glad to hear that you enjoyed your stay with us at the Best Western Pocatello Inn. Thank you for taking the time to write a review about your stay. Congratulations on being a Platinum member. When we have a rewards member staying with us and if we have the rooms available the front desk staff tries to... More 

oregon
Top Contributor
107 reviews 107 reviews
16 hotel reviews
53 helpful votes 53 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We arrived without a reservation at this property a couple of weeks ago. We used to love it because it accepts pets, and it was a clean & friendly place to stay near the highway. This time we weren't as pleased. First of all, we asked for a room on the ground floor because my husband is disabled. He is... More 

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pocatellosales, Director of Sales at BEST WESTERN Pocatello Inn, responded to this review

I want to apologize to you that we did not meet your expectations during your stay. The Best Western Pocatello Inn has several room types at different rates and the front desk staff does try to meet all our guest needs if the rooms are available. Thank you for letting us know about your experience with the coffee and breakfast.... More 

Crossfield
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed 3 weeks ago

This is the second time we have stayed here and both times our coupon was accepted - that is so nice! Our room was great and the breakfast was more than ample! Staff were helpful and very pleasant. We were just passing through on our way south and this hotel makes a great place to relax on our journey. We... More 

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pocatellosales, Director of Sales at BEST WESTERN Pocatello Inn, responded to this review

Thank you for writing such a kind review about your stay at the Best Western Pocatello Inn. It is so nice to hear when a returning guest enjoys their stay. We always look forward to the guests who come and stay with us during their travels. I am glad that you had a relaxing stay and enjoyed your time while... More 

Saskatoon, Canada
Senior Contributor
29 reviews 29 reviews
11 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stay here every year on our way to Arizona. Any little problem, that we have encountered, has always been fixed right away, and always with a smiling face. This gives us the assurance that we look for in our travels...Best Western is always ready to deliver . the quality service and satisfaction, that we need, as we travel thanks... More 

Was this review helpful? Yes
pocatellosales, Director of Sales at BEST WESTERN Pocatello Inn, responded to this review

When we have returning guests it is like having family come for a visit. During the fall and spring we always look forward to our travelers coming through the area. Thank you for writing such a kind review about your stay at the Best Western Pocatello Inn. Our goal is make sure that all our guests have a relaxing enjoyable... More 

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Additional Information about BEST WESTERN Pocatello Inn

Address: 1415 Bench Road, Pocatello, ID 83201-2444 (Formerly BEST WESTERN PLUS CottonTree Inn)
Phone Number:
Location: United States > Idaho > Pocatello
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN Pocatello Inn 3*
Number of rooms: 149
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Also Known As:
Best Western Plus Cottontree Hotel Pocatello
Best Western Pocatello
Best Western Cottontree Hotel
Pocatello Best Western

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