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All 14 Pocatello hotels

BEST WESTERN Pocatello Inn

3.5 of 5 Hotel   |   1415 Bench Road, Pocatello, ID 83201-2444 (Formerly BEST WESTERN PLUS CottonTree Inn)
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73%
Ranked #4 of 14 hotels in Pocatello
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 1 week ago
Charles F Tucson Az, United States
  • Reviews (275)
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275 people have reviewed this hotel

Traveler rating
    98
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (42)
Date | Rating
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  • Any
English first
Tucson Az, United States
Reviewer
5 reviews 5 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

Our room was clean, quiet, and comfortable. There should be handicap spaces near the handicap rooms, not one space here and there, two total in front of the property. where we had to park, I had to drag bags across a lawn and up stairs with a painful back. The breakfast room was very large, however there were not enough... More

Was this review helpful? Yes
pocatellosales, Director of Sales at BEST WESTERN Pocatello Inn, responded to this review

I would like to thank you for writing a review about your stay. I do want to apologize that you had such a hard time getting to your rooms especially with a bad back. Thank you for the suggestions for the handicapped parking and more tables in the breakfast room. We are in the process of looking into ways we... More

Sachse
1 review
4 of 5 stars Reviewed 1 week ago

I needed to sign up for points for Best Western and she was very helpful. she explained how the point system worked and she told me that they never expire. I hope to use Best Western sometime next year. Oh also I loved the hot breakfast bar.

Review collected in partnership with Best Western

Was this review helpful? Yes
pocatellosales, Director of Sales at BEST WESTERN Pocatello Inn, responded to this review

Thank you for taking the time to write a review about your stay at the Best Western Pocatello Inn. It is great to be able to get points whenever you stay at a Best Western. I am so glad to hear that the front desk employee helped you sign up to be a Best Western member. Every time you stay... More

Canmore
Senior Contributor
43 reviews 43 reviews
25 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stopover each year to and from Palm Springs. Hotel is comfortable, quiet and staff are very accommodating. Great Breakfast Room and breakfast selections. Close to good restaurants and right handy to Interstate highway 15.

Was this review helpful? Yes
pocatellosales, Director of Sales at BEST WESTERN Pocatello Inn, responded to this review

It is so nice to hear that you decide to come and stay with us at the Best Western Pocatello Inn whenever you are traveling from Palm Springs. Return guests are like family coming to visit. Thank you so much for taking the time to write a review about your stay and that you found it to be comfortable and... More

Boise, Idaho
Contributor
12 reviews 12 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This is an older hotel and it shows. The rooms could use an update and remodel. The beds are comfy though and they keep the hotel clean. Always request your room in the main building. You don't want to be stuck in the "executive wing" aka the outbuilding. This is where they stick all the contractors and working travelers. Doors... More

Was this review helpful? Yes
pocatellosales, Director of Sales at BEST WESTERN Pocatello Inn, responded to this review

Thank you for taking the time to write a review about your stay. We are in the process of looking into ways to renovate the property. I am glad to hear that you did enjoy the bed in your room. We hope that you will come and visit the Beat Western Pocatello Inn after we are done with the remodeling. More

San Luis Obispo, California
Contributor
15 reviews 15 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Had a wonderful drive from Alta WY to Pocatello ID that allowed us to explore small towns and Craters of the Moon National Monument. We arrived one hour after check in and were checked in very quickly and in our room where we had a wonderful restful time after a day of exploring. Had a very quiet room and was... More

Review collected in partnership with Best Western

Was this review helpful? Yes
pocatellosales, Director of Sales at BEST WESTERN Pocatello Inn, responded to this review

I would like to thank you for taking time out of our busy schedule to write a review about your stay at the Best Western Pocatello Inn. We are glad to hear that you did have a restful stay and that you enjoyed the surrounding areas during your travels. The next time you are in the Pocatello area we do... More

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

We made a reservation with Best Western Pocatello Inn over the phone, then called the week before to confirm it. We were reserving 5 rooms for a small family reunion. We got there at 4:30 pm on the day of check-in and they said that they only had 2 of the 5 rooms available. They were so rude and ignorant.... More

Was this review helpful? Yes 1
pocatellosales, Director of Sales at BEST WESTERN Pocatello Inn, responded to this review

I want to apologize about what happened to you and your family when coming to Pocatello. This is not the way that we treat our guests. I am sorry that you and your family had to go back home without having your family reunion. This will be addressed with the staff so this will not happen again. Again I hope... More

1 review
1 of 5 stars Reviewed 3 weeks ago

We used to love this place but we received the most terrible customer service today from the front desk person. She waited on other people before us, was extremely rude and she acted as if she didn't care at all.We will never stay at a Best Western again.

Was this review helpful? Yes
pocatellosales, Director of Sales at BEST WESTERN Pocatello Inn, responded to this review

Thank you for writing a review about your stay. I would like to apologize for the way the front desk employee treated you. This is not an acceptable behavior and it will be addressed. Our goal is that we make sure that our guests have a comfortable, restful stay. Each and every one of our guests is very important to... More

Steinbach, Canada
1 review
2 of 5 stars Reviewed 3 weeks ago via mobile

Chose this hotel off I-15 after reading reviews on tripadvisor and figured it would be okay for one night. Thank goodness we only stayed one night because it was really dingy. Weird smells, poor lighting and blood stained comforter. Don't pay full price if you do stay, get a coupon on hotel coupons.com

Was this review helpful? Yes
pocatellosales, Director of Sales at BEST WESTERN Pocatello Inn, responded to this review

I would like to apologize that your stay was up to your standards. I am very disappointed that we did not meet your expectations. I will let housekeeping know about the comforter so that it can be taken care of. More

Menlo Park, United States
2 reviews
5 of 5 stars Reviewed 3 weeks ago

I love this Hotel… The rooms are comfy and nice, but I mostly love the rest I get. I have been to a lot of BW and this BW has the most comfortable beds ever!!! I love the way I feel when I get up in the AM and hit the road - refreshed!!!!

Review collected in partnership with Best Western

Was this review helpful? Yes
pocatellosales, Director of Sales at BEST WESTERN Pocatello Inn, responded to this review

Thank you so much for writing about your stay at the Best Western Pocatello Inn. It is always nice to hear when a guest has a restful sleep while at our hotel. I know when traveling it is a plus when you wake up refreshed and ready to start you day. We do hope that you will visit us the... More

Montana
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

8 days on the road and this was the best hotel we stayed in. Pool was great, rooms were large and the beds comfortable. The staff helped us with dinner plans and extra bedding and pillows. We were very impressed with how friendly the staff was and helpful too! Great Job!

Review collected in partnership with Best Western

Was this review helpful? Yes
pocatellosales, Director of Sales at BEST WESTERN Pocatello Inn, responded to this review

Thank you so much for writing such a nice review about your stay at the Best Western Pocatello Inn. It is so rewarding to hear when a guest enjoys their stay and the staff. I will be sure to pass on your comments to the staff. I am glad that you did have time to experience the pool and that... More

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Additional Information about BEST WESTERN Pocatello Inn

Address: 1415 Bench Road, Pocatello, ID 83201-2444 (Formerly BEST WESTERN PLUS CottonTree Inn)
Phone Number:
Location: United States > Idaho > Pocatello
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — BEST WESTERN Pocatello Inn 3.5*
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Also Known As:
Best Western Plus Cottontree Hotel Pocatello
Best Western Pocatello
Best Western Cottontree Hotel
Pocatello Best Western

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Amenities

Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
This Pocatello, ID hotel is conveniently located near Interstate 86 and Interstate 15, providing easy access to Idaho State University and West Yellowstone National Park.The spacious and tidy accommodations at this charming and elegant Idaho Best Western with featured brick wall decor offers cable satellite television with ESPN®, Pay-per-view movies, free wireless high-speed Internet access, a coffee maker, a desk, updated toiletries and more. Get the perfect start to each day of your stay in Idaho with a complimentary hot breakfast buffet, including freshly cooked waffles, hot biscuits and sausage gravy, scrambled eggs, breakfast meats and so much more. While staying at this hotel near Idaho State University, guests can also take advantage of the business center, cocktail lounge, 24-hour heated indoor pool and whirlpool hot tub, local shuttle, conference services and meeting facilities that accommodate up to 75 attendees. Business travelers often choose this Idaho Best Western for its close proximity to Simplot, Heinz, Portneuf Medical Center, Union Pacific Railroad, the FBI and ON Semiconductor. Those visiting Idaho State University also have just a short commute from this Pocatello, ID hotel.Guests of the BEST WESTERN Pocatello Inn can also enjoy easy access to many of the area's popular attractions, such as the Pocatello Zoo, Stephens Performing Arts Center, Highland Golf Course, Holt Arena, America Falls Reservoir, Lava Hot Springs, Fort Hall Casino and Pebble Creek Ski Area or take a day trip up to Yellowstone National Park. No matter what the occasion for your trip, there's something nearby for you to do, to unwind or to explore in this great city in Idaho. ... more   less 
Number of rooms
149

Questions & Answers

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Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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