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AmeriTel Inn - Pocatello

Certificate of Excellence
1440 Bench Rd, Pocatello, ID 83201-2402
Hotel amenities
AmeriTel Inn - Pocatello
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Ranked #3 of 14 Hotels in Pocatello
Certificate of Excellence
A recent review
4 of 5 stars reviewed 1 week ago
S A S Las Vegas, Nevada
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172 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
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  • All months
    (172)
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Las Vegas, Nevada
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago

The woman at the front desk was mostly polite, but not very friendly. The staff in the breakfast room on the other hand, was very friendly. Rooms were clean except for some stains in the flooring. We had a 3rd floor room and were glad they had elevators. They had a good quality breakfast. Beds were soft, but otherwise comfortable.... More 

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Idaho Falls, Idaho
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 stars Reviewed 1 week ago

I was hoping this would be a good experience but the room is smelly, the carpet in the hallways are stained and dirty and the bed was way too soft. I was disappointed with my stay here and next time in Pocatello will be looking elsewhere.

Was this review helpful? Yes
Level Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I was so very very pleasantly surprised. We could not find an opening anywhere in Idaho falls (college graduation out timing 😫) so we headed south..... We have been on the road 10 days already. After 4 nights camping in Yellowstone and several expensive but NASTY hotel stays during our trip from Georgia to Idaho exploring the west. The staff... More 

Was this review helpful? Yes 1
Pocatello, Idaho
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Our staff (27 employees) had one week of training conducted in the conference room. The room was comfortable and staff were very attentive to our needs. The use of the Breakfast Room for our catered lunch each day was great with hotel staff adding any assistance needed. I wish I could remember names of hotel staff to give a special... More 

Was this review helpful? Yes 1
Mapleton, Utah
Level Contributor
69 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
3 of 5 stars Reviewed 1 week ago

Nice location large clean room and friendly font desk (Mary). Big tv, good Wi-Fi, plenty of electrical outlets. I went to breakfast this morning to find a full room with garbage piled high in/over the cans and filthy tables and serving areas. I watched several guests washing their own tables. Piles of used waffle batter cups. I just watched a... More 

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Salt Lake City, Utah
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I had read several reviews of this hotel which were good and we needed a place for two nights to participate in a wedding reception for my son. I booked us a room with two queen beds. The first thing I notice after checking in is the carpets in the hallways were old and look like they needed to be... More 

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Truth or Consequences, New Mexico
1 review
2 of 5 stars Reviewed 2 weeks ago

When checking in, the person at the front desk was extremely rude. She had the phone to her ear the entire time. My name was entered into the computer wrong, and my address was listed as another guests. When I tried to bring these items to her attention, she told me she had an emergency and didn't have time for... More 

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Seth T, General Manager at AmeriTel Inn - Pocatello, responded to this review

Tony, I am so sorry for the unfortunate experience that you had with the front desk at my hotel. The way that you were treated is definitely unacceptable, and this is not how we treat our guests here at the AmeriTel. It is important that our guests feel valued and that we give each person excellent service and personal attention.... More 

Calgary, Canada
Level Contributor
49 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This place did for the night, it wasn't the best, but not was it the worst. The lady at check in was pleasant. Busy trying to prep cookies, check in and more she did her best and smiled through it all. The place seems to have a layer of grunge on it that is begging for a redo. Carpets are... More 

Was this review helpful? Yes
Seth T, General Manager at AmeriTel Inn - Pocatello, responded to this review

It is our top priority to provide all of our guests with an excellent stay; I apologize that was not your experience. We take pride in our cleanliness, so I feel that it was an oversight on your room and not the standard here. In regard to your thought of the need for a redo, we are excited to announce... More 

Cranston, Rhode Island
Level Contributor
5 reviews
4 of 5 stars Reviewed 4 weeks ago

Passing through on our way from Yellowstone to Salt Lake and this was a great place to stay as there is mostly farmland between both places. Really large room, king size bed, good wifi, hot breakfast and plenty of places to eat nearby with 10 % discount if you show the room key. Very friendly people working there and they... More 

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Seth T, General Manager at AmeriTel Inn - Pocatello, responded to this review

I am pleased to hear that you had a quick efficient experience at check in and check out. Thank you for your review, and your kind words about our friendly staff. It is important to us that our guests feel valued, so I am glad that we provided excellent service for you. We are an excellent destination when traveling to... More 

Chino Hills, California
Level Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This was a stop after a day in Yellowstone Park and wanting to be down the road. Seemed to be a motel that families enjoyed the indoor pool area. Had laundry facilities, breakfast seemed to have good offering of hot and cold food items. Front desk staff at all times were friendly. Was offered a list of area restaurants that... More 

Was this review helpful? Yes
Seth T, General Manager at AmeriTel Inn - Pocatello, responded to this review

Thank you for your strong review about the front desk staff, pool, and breakfast. I am pleased to hear that you had a great stay when you were in town. While it is true that our hall carpets are showing a bit of age, we still guarantee a great experience for our guests. The hotel will be going through a... More 

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