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BEST WESTERN PLUS University Inn

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1516 Pullman Road, Moscow, ID 83843
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Complimentary Cocktail
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BEST WESTERN PLUS University Inn
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453 Reviews from our TripAdvisor Community

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Traveler rating
    258
    130
    45
    14
    6
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198
57
15
125
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (64)
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  • All months
    (453)
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    (125)
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Salinas, United States
4 of 5 stars Reviewed 4 days ago NEW

We stayed at Best Western PLUS University Inn, Moscow because we visited WSU and drove to WWU the same day. The one night was restful and the room, although weathered and somewhat worn, it was clean and well maintained. The staff was very accommodating and we enjoyed the before-10 pm-room-service (recommend the pasta, Monte-Cristo sandwiches and rib-eye steak). Over-all good... More 

Review collected in partnership with Best Western

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Seattle, WA
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Stayed with a family of four on two different nights and found the service to be excellent. When we needed a blanket or a "rollaway" (more comments about that in a moment later), they got to the room extremely quickly. The front desk staff, both in person and by phone, were very responsive and service oriented. The exterior may look... More 

Was this review helpful? Yes
BWPUI, Manager at BEST WESTERN PLUS University Inn, responded to this review

Dear seattlefamily82, Thank you for your wonderful and thorough review. Only through great reviews like these are we able to improve our services and the amenities we provide. We are working with our immediate and third party affiliates to ensure our Air Mattress Policy is updated and thank you for informing us of the disconnect regarding them. We are pleased... More 

Tacoma, United States
1 review
4 of 5 stars Reviewed 1 week ago

Was very impressed with everything. The staff was very attentive and professional. Breakfast was beyond my expectations. I would highly recommend this to my friends and co workers. Location was great, many things within walking distance.

Review collected in partnership with Best Western

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BWPUI, Manager at BEST WESTERN PLUS University Inn, responded to this review

Dear Greg and Laura S, We are pleased to see that your experience at our hotel went beyond your expectations. As a team, we thank you for recommending us to your friends and co-workers. We work diligently as a team to provide only but the best in customer service. We hope to see you again soon! Sincerely, The Best Western... More 

Enumclaw, Washington, United States
Level Contributor
40 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed 1 week ago

Hotel was in excellent shape and the Sevice front the front desk both Checking in and out. Rooms were very spacious and clean. TV was better than what I have at home and I might just buy one like it. Breakfast was good and I say that because I'm on a special diet and only eat certain things. But it... More 

Review collected in partnership with Best Western

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BWPUI, Manager at BEST WESTERN PLUS University Inn, responded to this review

Dear Ben B, Thank you for taking the time to review our hotel! We are pleased to see that you enjoyed your stay with us. Everything from our guest breakfast to clean rooms and staff exceeded your expectations and that is what we strive for with every guest. We look forward to your future stays and hope you continue enjoying... More 

Parma, Idaho, United States
1 review
3 of 5 stars Reviewed 1 week ago

Forced to use this place for a business trip. The remodel to the front looked good but no way to make the rooms larger than most camping tents. The hot water ran out, the food was greatly over priced in the "restaurant" and the provided breakfast was short on any meat that tasted real or eggs that at least had... More 

Review collected in partnership with Best Western

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BWPUI, Manager at BEST WESTERN PLUS University Inn, responded to this review

Dear Robert J, We apologize that your experience at our hotel did not meet your expectations. We strive to provide only but the best in quality products and customer service. If you would like to discuss your stay further, please don’t hesitate to contact me at 208.882.0550 ext. 307. We would like to remedy your stay, so you can continue... More 

CA
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This hotel has been around for awhile, but it is in great shape. Room is very clean and kept updated. There is a center courtyard to relax and a large pool with a sauna and hot tub. It also has a kiddie pool that connects to the large pool. Breakfast was great with a large variety of food selections. Pros:... More 

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BWPUI, Front Office Manager at BEST WESTERN PLUS University Inn, responded to this review

Dear Josh, We are happy to see that you thoroughly enjoyed your experience with us! From our guest rooms to courtyard, we provided you with a little something for everyone’s enjoyment. Our breakfast has always been a hit with our guests, while our pool area provides a wonderful and fun experience! Thank you for taking the time to review our... More 

1 review
5 of 5 stars Reviewed 2 weeks ago

I came to Moscow to visit with friends & family on July 11th & stayed til the 12th & let me tell you they have an awesome team here at this hotel. The front desk staff was very friendly & went above & beyond any other normal hotel, They where willing to work with me when I had some minor... More 

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BWPUI, Front Office Manager at BEST WESTERN PLUS University Inn, responded to this review

Dear Crystal, Wow! Thank you for such a wonderful review of our hotel. It is great to see that our staffs efforts were noticed and made your experience at our hotel 5 Stars. We always strive to provide the best in customer service and are happy to see we accomplished that and more during your stay. Again, we thank you... More 

1 review
5 of 5 stars Reviewed 2 weeks ago

excellent hotel. staff bends over backwards to be helpful. perfect location for visit to U of Idaho. Fantastic buffet breakfast with hot and cold items; even offered to let me bring a tray back to the room for my son.

Was this review helpful? Yes
BWPUI, Front Office Manager at BEST WESTERN PLUS University Inn, responded to this review

Dear Heidi N, So wonderful to see that we were able to exceed your expectations. It is wonderful when we hear that our guests have the experience that we work so hard to provide. Our complimentary guest breakfast is definitely a hit with our guests and happy to see you enjoyed it. Thank you for staying with us and we... More 

Norfolk, United States
2 reviews
4 of 5 stars Reviewed 3 weeks ago

Close to University of Idaho. Breakfast was good. Nothing extraordinary but a decent place to stay. The restaurant left ALOT to be desired in the form of customer service, but we only ate there once because of the service. The food was actually pretty good.

Review collected in partnership with Best Western

Was this review helpful? Yes
BWPUI, Front Office Manager at BEST WESTERN PLUS University Inn, responded to this review

Dear Luther L, Thank you for taking the time to write a review of our hotel! We are pleased to see you enjoyed the complimentary guest breakfast, food in our restaurant and your stay overall. We are sorry to see that our restaurant customer service didn’t meet your expectations. Customer satisfaction is our #1 priority and will be making sure... More 

Merrillvile, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

the stay was very nice, enjoyed the pool and hot tub. Cash is not a friend for this property. It took forever to get cash back when checking out earlier than planned. The staff was great to work with.

Review collected in partnership with Best Western

Was this review helpful? Yes
BWPUI, Front Office Manager at BEST WESTERN PLUS University Inn, responded to this review

Dear Michele B, Thank you for visiting us this summer! Our staff is certainly wonderful to work with. We’re pleased to see you enjoyed your stay and were able to relax in our pool and tub. We look forward to your future visits Michele B! Your friends at: Best Western Plus University Inn More 

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