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BEST WESTERN PLUS University Inn

3.0 of 5 1516 Pullman Road, Moscow, ID 83843
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Certificate of Excellence 2014
BEST WESTERN PLUS University Inn
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BEST WESTERN PLUS University Inn
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343 reviews from our community

Traveler rating
    196
    91
    40
    11
    5
See reviews for
150
46
11
96
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (55)
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    (343)
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Sandpoint, United States
1 review
5 of 5 stars Reviewed 3 days ago NEW

This hotel is a very nice hotel. I have stayed in many different hotels, and find this to be among the best. The service is excellent, rooms are clean, and restaurant/bar staff is very friendly and helpful. The breakfast is a full meal, which is very convenient for times that you don't plan to leave the building.

Review collected in partnership with Best Western

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Contributor
11 reviews 11 reviews
10 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We were in the area to visit the WSU Vetrinary School with our dog. This hotel was in a very convenient location for our purposes, and they were very dog friendly. They provided some treats upon check in, and their pet fee was not outrageous. The hotel itself has been remodeled and updated on the interior, but, in truth, the... More

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BWPUI, Front Office Manager at BEST WESTERN PLUS University Inn, responded to this review

Dear ellisd2, Thank you for taking the time to write a review of our hotel. Mid-August of this year, we finished a complete remodel of our facility which included the lobby, guest rooms, convention center and everything in-between. Our pool and hot tub are definitely stress relievers and are happy to see you thoroughly enjoyed them. Above all, we are... More

Moscow, Idaho
1 review
5 of 5 stars Reviewed 4 days ago NEW

Polite and helpful staff. New lobby and upgraded rooms. New elevator installed. Breakfast was included and a fabulous spread of various hot and cold items like waffle maker, biscuits and gravy, fried potatoes with onion and green peppers, muffins, cereal, fresh hot oatmeal, something for everyone.

Review collected in partnership with Best Western

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BWPUI, Front Office Manager at BEST WESTERN PLUS University Inn, responded to this review

Dear Calvin K, Thank you for staying at our hotel! We are happy to see that you enjoyed our newly remodeled facility and that our staff provided you with excellent service. Our guest breakfast is a major hit with many of our guests as, like you mentioned, it does have something for everyone to enjoy. We want all of our... More

Boise, Idaho
Top Contributor
55 reviews 55 reviews
19 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 1 week ago

This hotel has seen better days, but it is an OK place to stay in Moscow. Its location is good if you are in Moscow for a U of I event. The breakfast was good and one can't fault the banquet food and service. The biggest problem was trying to keep the temperature steady in the room. It was chilly... More

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BWPUI, Front Office Manager at BEST WESTERN PLUS University Inn, responded to this review

Dear Vindicated, Thank you for staying at our hotel and writing a review of our facility. We apologize for any inconvenience caused by the HVAC Unit in your room. Please rest assured that maintenance is looking into the problem for each of our rooms to get the inconsistency resolved. Guest satisfaction is our #1 priority, so if there is anything... More

2 reviews
3 of 5 stars Reviewed 1 week ago

The best reason to stay here is its location. The hotel is clean and the staff is friendly, so as far as this level of hotel is concerned, it is fine. The only problem we had was that they could not accommodate our request for a double room, so their answer was to bring in an air mattress on the... More

Review collected in partnership with Best Western

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BWPUI, Manager at BEST WESTERN PLUS University Inn, responded to this review

Dear Klee59, Thank you for taking the time to write a review of our hotel. At the time of your reservation, our rooms with 2 Queen-sized beds were all reserved. Therefore, the option we offered was a room with a king-sized bed and an air-mattress. We did have noted that you needed a room with 2 Queen-sized beds but none... More

1 review
5 of 5 stars Reviewed 2 weeks ago

We have stayed in several hotels in 2014. This was the best customer service we have had. We were given comps to enjoy the lounge, and the customer was prompt. The food was excellent to say the least. Best of all my wife was happy. Which made for a relaxing weekend.. Thank You Best Western University Inn!

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BWPUI, Manager at BEST WESTERN PLUS University Inn, responded to this review

Dear jerry j, We are very pleased to see that we exceeded your customer service expectations. Even more, we are thrilled to see that we provided you and your wife with a relaxing and pleasant stay. Our in-house restaurant, Seasons, is certainly a great amenity to our hotel. Serving lunch and dinner daily, it is the perfect place to have... More

Boise, Idaho
1 review
5 of 5 stars Reviewed 2 weeks ago

I stayed at the University Inn on a Monday and Tuesday night, when there were hardly any others in the hotel. Was upgraded to the new "Presedential Suite" which was a nice perk. I've stayed at the hotel in the past, and it appears upgrades have been made. This is a nice, comfortable, clean hotel with a friendly staff.

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BWPUI, Front Office Manager at BEST WESTERN PLUS University Inn, responded to this review

Dear Raney44, Thank you for taking the time to write a review of our hotel. This past year we went through a full remodel of our entire facility. It included an expansion of our convention center, fully refurnished all guest rooms and floor-to-ceiling aesthetics throughout the entire hotel were done as well. It is great to see that you enjoyed... More

Orofino, United States
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 2 weeks ago

This is my 3rd time staying at this Best Western and with each stay and every interaction, they just continue to impress me more and more!! My first interaction was with David on the phone, who was a huge help in getting my Reservation set up with complete ease. My deepest regret is not ever having the chance to meet... More

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Boise, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

The staff was very helpful and friendly. Great location next to University of Idaho and next door to a mall with grocery store, restaurants and shopping. The breakfast. was as good as I've seen. A great value.

Review collected in partnership with Best Western

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BWPUI, Front Office Manager at BEST WESTERN PLUS University Inn, responded to this review

Dear Joe F, We are delighted to see that our staff treated you with only but the best in customer service. We are conveniently located next to Winco, the Palouse Shopping Mall and across the street from the University of Idaho. Our guest breakfast is definitely something many our guests rave about. It is an excellent way to start the... More

Kennewick, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

We came over for a WSU Cougar game and we were blown away by the friendliness of the staff! The hotel itself looked a little out dated but overall We would give it a 10 out of 10! The breakfast was great more than expected. Kids enjoyed the pool and hot tub.

Review collected in partnership with Best Western

Was this review helpful? Yes
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Additional Information about BEST WESTERN PLUS University Inn

Address: 1516 Pullman Road, Moscow, ID 83843
Phone Number:
Location: United States > Idaho > Moscow
Price Range (Based on Average Rates): $$
Hotel Class:3 star — BEST WESTERN PLUS University Inn 3*
Number of rooms: 173
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Also Known As:
Best Western Plus University Inn Moscow Pullman Hotel Moscow
Best Western Moscow
Moscow Best Western
BEST WESTERN PLUS University Inn Moscow, Idaho

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