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All 7 Moscow hotels

BEST WESTERN PLUS University Inn

3.5 of 5 Hotel   |   1516 Pullman Road, Moscow, ID 83843
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83%
Ranked #1 of 7 hotels in Moscow
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 1 week ago
960karenm Aurora, Colorado
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  • Reviews (276)
  • Photos (46)
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  • Room tips (48)
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276 people have reviewed this hotel

Traveler rating
    152
    78
    34
    7
    5
See reviews for
111
42
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82
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (48)
Date | Rating
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English first
Aurora, Colorado
Senior Contributor
26 reviews 26 reviews
10 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 1 week ago

This is located right across the road from the university . It is large, well cared for and maintained. Has a beautiful breakfast room, a very nice cocktail lounge and restaurant and a brand new convention center. The rooms are large, very quiet and very clean. The staff was quick, very polite, friendly and efficient. I highly recommend this motel... More

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BWPUI, Manager at BEST WESTERN PLUS University Inn, responded to this review

Dear 960karenm, Thank you so much for your generous review! We greatly appreciate you taking notice of all the fine services and amenities we have to offer here at the Best Western Plus: University Inn. With 36 years of experience, we certainly take pride in keeping our facility well-maintained and always providing the finest and friendliest customer service. Seasons, our... More

Kalispell, Montana
Contributor
11 reviews 11 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

Although this hotel was knee deep in total remodel inside and out, the staff is extremely gracious and helpful! The first night we stayed there was a "bump in the road" with accommodations, however, management totally made up for it when we returned 6 days later! We received an upgrade, motorcycle rider gifts, and they comped the room because of... More

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BWPUI, Manager at BEST WESTERN PLUS University Inn, responded to this review

Dear Tracy F, Thank you so much for writing a review about our hotel and giving us another chance to provide you with the excellent customer service we are known for. We were more than happy to upgrade you to our Deluxe King Suite, along with the various motorcycle gifts. We know that as a rider you travel for fun... More

Moscow, United States
1 review
2 of 5 stars Reviewed 1 week ago

Our room had one washclothe and one glass. The air conditioner blew under the curtain, the tile grout was white in the bathroom and it was filthy dirty and around the toilet it was covered in peep, I wiped dust off of everthing. The food in the restaurant was like shoes leather and the tea was slimmy(the tea machine needs... More

Review collected in partnership with Best Western

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BWPUI, Manager at BEST WESTERN PLUS University Inn, responded to this review

Dear Ken S, Thank you for taking the time to write a review about our hotel. We would like to apologize for any of the inconveniences that occurred during your stay. We did address and compensate you for these issues as stated in our response to your Best Western Survey Review. If there is anything else we can do to... More

Shoreline
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

the staff at this hotel was exceptional & when they complete their remodel, it will be the number # hotel in the Palouse, it would be nice to have a restaurant on site, but the lounge food was very good. the DO need to get there shuttle van fixed, it was in the shop

Review collected in partnership with Best Western

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BWPUI, Front Office Manager at BEST WESTERN PLUS University Inn, responded to this review

Dear JohnCShoreline, Wow! Thank you for very much for your kind review about our hotel. Our remodel is going to be completed August 1st and are as excited as you and many of our other guests to see the final product. It will be the beginning of a new chapter for our prestige hotel and appreciate you thinking so highly... More

Moscow Idaho, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

Other than not advising people ahead of time that the pool facilities were down, the parking lot was under construction, (made parking very limited) and interior renovations, this Best Western was very nice. Also, was sorry to see that the in-house restaurant is now gone. Since there were people in town for a class reunion, it would of been nice... More

Review collected in partnership with Best Western

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BWPUI, Manager at BEST WESTERN PLUS University Inn, responded to this review

John S, Thank you choosing to stay at our hotel and taking the time to write a review. We are happy to see that through our remodel, our facility met your expectations. Our remodel will be completed August 1st and everything from our guest rooms to exterior lighting to the parking lot have been newly designed along with every detail... More

Northern California
Top Contributor
75 reviews 75 reviews
46 hotel reviews
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Although the hotel was undergoing upgrade construction, this was definitely a wonderful 3 night stay. I joined a group of about 100 BMW motorcycle riders for an annual get-together. The hotel staff was exceptional, dining and breakfast were super, and I would be hard pressed to find anything which made my stay anything less that excellent. Highly recommended.

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BWPUI, Manager at BEST WESTERN PLUS University Inn, responded to this review

Dear tjanderson5, Thank you for taking the time to write a review about our hotel. It is wonderful to read that your experience with us was nothing less than excellent. That is the type of service we always strive to provide for each one of our guests. We were more than happy to accommodate the BMW group and your review... More

Colorado
Contributor
18 reviews 18 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I initially gave this place a 2-star review, based on my initial experience. I promised to update if anything changed, so I deleted that review and I'm replacing it with this one. Check-in was still a nightmare. They left us standing in the lobby for an hour as they tried to figure out what to do with us. We had... More

Was this review helpful? Yes 1
BWPUI, Front Office Manager at BEST WESTERN PLUS University Inn, responded to this review

Dear Emby, Thank you for taking the time to write another review about our hotel and your initial experience. Your review has helped us decipher what the pros and cons were during your stay and sincerely appreciate that you took the time to review most of the services we have at our facility. Come August 1st our remodel will be... More

Mobile, AL
Top Contributor
63 reviews 63 reviews
32 hotel reviews
25 helpful votes 25 helpful votes
1 of 5 stars Reviewed 2 weeks ago

We selected this motel because of its high rating on TripAdvisor. Upon arrival, the parking lot was largely blocked off due to construction. When we stated our concerns about construction noise, the receptionist stated that she had few complaints. The male clerk stated that the renovation was concluding with the parking lot phase. Upon going into our room, we found... More

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BWPUI, Front Office Manager at BEST WESTERN PLUS University Inn, responded to this review

Dear drsyn2, On behalf of our entire team, I would like to apologize for not exceeding your expectations. We are aware that we only have one time to make a first impression and that this was not the best circumstance considering our parking lot and remodeling throughout the hotel. We sincerely apologize for our unclear communication about the TV situation.... More

Moscow, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

Our stay at the Best Western in Moscow, ID. was very comfortable. 10 family members stayed while we attended a wedding. We all had a great experience. The rooms were very comfortable. The restaurant and bar were excellent food and service. The breakfast service was also excellent. We also enjoyed the pool and hot tub.

Review collected in partnership with Best Western

Was this review helpful? Yes
BWPUI, Manager at BEST WESTERN PLUS University Inn, responded to this review

Dear Dalwyn R, Thank you so much for your kind review about our facility. We were more than happy to accommodate you and your family members during such a special occasion. More so, we are happy to hear that you and your family were able to enjoy all of the amenities our hotel has to offer. Come August 1st, our... More

Seattle, Washington
2 reviews
4 of 5 stars Reviewed 3 weeks ago

The hotel was clean, the bed was comfortable. The staff greeted me coming in and going out. The breakfast is a hot breakfast. The hotel is conveniently located next to a grocery store. There is a mini fridge and micro in the room. You don't hear any noises coming from the room next to yours. It was so quiet and... More

Was this review helpful? Yes
BWPUI, Manager at BEST WESTERN PLUS University Inn, responded to this review

Dear CurlyInSeattle, Thank you for taking the time to write a review about our hotel. We are glad you enjoyed our facility and found it quiet and relaxing. We do have a one of kind staff and your kind words have been passed on to thank them. Our convenient location is within a couple mile radius of the Palouse Mall,... More

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Additional Information about BEST WESTERN PLUS University Inn

Address: 1516 Pullman Road, Moscow, ID 83843
Phone Number:
Location: United States > Idaho > Moscow
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — BEST WESTERN PLUS University Inn 3.5*
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Also Known As:
Best Western Plus University Inn Moscow Pullman Hotel Moscow
Best Western Moscow
Moscow Best Western
BEST WESTERN PLUS University Inn Moscow, Idaho

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Business and leisure guests alike will love staying a the centrally located BEST WESTERN PLUS University Inn - situated just minutes away from Pullman, Washington and Moscow's historic downtown, which makes it perfect for visiting both University of Idaho and Washington State University. ... more   less 
Number of rooms
173

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