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TownePlace Suites Boise West/Meridian

2.5 of 5
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1415 South Eagle Road, Meridian, ID 83642
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TownePlace Suites  Boise West/Meridian
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Ranked #9 of 10 Hotels in Meridian
A recent review
4 of 5 stars reviewed 3 weeks ago
JnJ0419 Kennewick
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151 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Kennewick
Level Contributor
22 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

Been here before and had a great experience. This time was no different. Staff was warm and friendly, facility is nice. Only reason we didn't give it 5 stars was the food. The quality of the breakfast has really declined, and there's very little variety. We didn't stay here for the food, and definitely be back, but the food was... More 

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1 review
2 of 5 stars Reviewed 3 weeks ago

I booked online using my rewards points - I picked this hotel because it was "pet friendly". When I booked online it did not mention that there would be a $50 non-refundable deposit for our dog. I also requested a low floor (since it would be easier to take the dog out) - we were put in the 3rd floor.... More 

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tpsboibw, General Manager at TownePlace Suites Boise West/Meridian, responded to this review

Dear Valued Guest, I am sorry to hear that you were unhappy with our new TownePlace Suites breakfast evolution menu, we strive to provide a wide variety of items for our complimentary breakfast. I appreciate your feedback on our new items and will pass this on to the appropriate department. In regards to the pet fee, I apologize that you... More 

Citrus Heights
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I was very worried about the 50,000 kids who were staying there during a soccer tournament. The staff put us on the top floor away from all the noise. We slept great, the rooms were super pretty. Boise is worth a visit. AND best of all, the kids were respectful and well mannered. No crazy partying.

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tpsboibw, General Manager at TownePlace Suites Boise West/Meridian, responded to this review

Thank you for taking the time to review our hotel. I am happy to hear you received excellent service from our staff, our goal is to make every guest feel valued and appreciated. I am sorry to hear that our new breakfast was unsatisfactory and I will pass this information on to the appropriate department within Marriott. Currently we offer... More 

Beaverton, Oregon
Level Contributor
83 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Overall we had a good stay. We arrived super late, but our room was ready (hotel was full so no rewards upgrade). We booked using rewards points and no issues. The only disappointment we had was the breakfast; 4th of July weekend and lots of kids and when we got there at 9am almost everything was gone and we were... More 

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tpsboibw, Manager at TownePlace Suites Boise West/Meridian, responded to this review

I'm sorry to hear we fell short of your expectations, the TownePlace Suites brand has just recently updated the breakfast menu. We now have eggs, sausage, and cheese during weekdays and have moved waffles to weekends only. I would like to apologize that this change was not to your liking and will pass your feedback on to the appropriate personnel.... More 

1 review
5 of 5 stars Reviewed May 26, 2015 via mobile

Good location, nice clean grounds and clean quiet suites with everything I could need for my stay. Very comfortable bed/bedding. The thing that sets my stays here at this hotel apart from others is the genuine passion the staff has for excellent customer service. Anything you need they anticipate and deliver!

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Level Contributor
41 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
2 of 5 stars Reviewed May 14, 2015

The hallway on the second floor where we stayed the night had a horrible smell. We even asked the front desk for a spray to put in the hallway it was so bad which they accommodated. The smell would not leave the room we were in and we had to turn on the fans. This was not the experience for... More 

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tpsboibw, Manager at TownePlace Suites Boise West/Meridian, responded to this review

Thank you for taking the time to share your recent experience at the TownePlace Suites Boise West/Meridian with us. One of our key priorities is to provide the highest level of service. While it was a pleasure having you here as our guest, your feedback regarding the quality of breakfast and the smell of the hotel caught my attention. I... More 

South Jordan, Utah
Level Contributor
22 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 stars Reviewed April 25, 2015

This hotel could not be in a worse location. You simply can't get there if the traffic is bad if you're north of the freeway or on overland. Then, there are the real problems: 1. The design of the 2 bedroom suite is very poor, and the construction is shoddy (i.e., gaps in the bathroom door so there's no privacy,... More 

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tpsboibw, General Manager at TownePlace Suites Boise West/Meridian, responded to this review

Dear Valued Guest, Thank you for taking the time to review our hotel. I would like to apologize for the issues you experienced while staying with us. We fell short of your expectations on your most recent stay and I hope in the future you will give us an opportunity to show you how valued you are and provide you... More 

Dallas, Texas
1 review
1 of 5 stars Reviewed April 13, 2015

I can't imagine a worse experience. Booked through Priceline (I usually have very good luck) and was treated like i wasn't wanted! Katie suggested if I were to cancel my Priceline reservation and re book with her I could get a decent room......... Not gonna happen! I would have never tried you in the first place without Priceline now you... More 

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tpsboibw, General Manager at TownePlace Suites Boise West/Meridian, responded to this review

Thank you for taking the time to review our hotel. I am sorry to hear your recent experience was unsatisfactory. We value our guests and would like an opportunity to make you feel welcome. Please contact me directly if you would like to make a reservation and I would be more than happy to help make your next experience memorable.... More 

Dickinson, North Dakota
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed April 7, 2015

Towne Place Suites may not be the Taj Mahal, but the staff are great! We were there over the Easter weekend and went down to breakfast and found an Easter Egg hunt all set up for the kids!! There were a few minor issues with the fitness center and pool area, but the staff more than makes up for any... More 

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tpsboibw, General Manager at TownePlace Suites Boise West/Meridian, responded to this review

Dear Jeremy, Thank you for taking the time to review our hotel. We are happy to hear that you had a great experience and we look forward to seeing you again in the future. Silk Thomas More 

Level Contributor
50 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
1 of 5 stars Reviewed March 20, 2015

If you are a Marriott Rewards member, don't try to redeem any points at this hotel. I'm a platinum elite and I reserved a room at this hotel using points. While on the road I called the hotel to confirm that they had upgraded rooms. when I arrived they confirmed that this still had upgraded rooms; however, after finding out... More 

Was this review helpful? Yes
tpsboibw, Manager at TownePlace Suites Boise West/Meridian, responded to this review

Thank you for taking the time to share your recent experience at the TownePlace Suites Boise West/Meridian with us. Every process put in place is aimed at providing you with an unforgettable hotel experience. From your recent feedback, we fell short of your expectations and were unable to provide you with an upgrade. I would like to extend an offer... More 

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