We stayed in a room with two queens and a couch for the week before Christmas. We never heard another guest and saw very few. The pool and hot tub are great - our eight-year-old son loved the duck decoys in the pool and the colored lights in the hot tub. My husband felt that the mattress was uncomfortable, although...
More
We have had fun with the ducks too! It was nice to hear your son enjoyed them also. Our beds are a deluxe pillow top style of mattress. Maybe next time you all stay, we might be able to help him be more comfortable. Thank you for your wonderful review,and we thank you for staying with us. Hope to see...
More
So last trip to Ketchum for business I mistakenly stayed at the other Best Western in town, the Tyrolean Lodge. That place give Best Western brand a bad name but this one, the Kentwood? The live up to and even surpass other Best Western properties I have used. Very clean, convenient as well as friendly staff. The covered parking is...
More
Thank you for noticing! and for the great compliment. Now that the snow has come, the covered parking is even nicer to enjoy,we're glad you got to use this amenity. We have been a part of the Ultra Clean program thru Best Western,a designation that only 6.5% of hotels in North America can say. The sanitized remotes,bathroom,blankets and deep cleaning...
More
Great really clean place right in the heart of Ketchum.
Easy access to everything. They upgraded us to the biggest room, with a king bed, fireplace and kitchen. Very very clean, even the blanket on the bed was clean, the remote in a "fresh" cloth, duvet cover, down quilt. Nice and comfortable for a reasonable price. Wrapcity breakfast spot connected...
More
Thank you for being spot on! You have simply said it so well. We appreciate you as our guest and thank you for your genuine review. We are glad you noticed the nice upgrade and how well the staff has cleaned for you and our guests. Best Western has awarded us with our 5th Chairman's Award in a row recently,keeping...
More
We have stayed at this hotel multiple times on our visits to the Ketchum/Sun Valley area. The rooms are clean, very nice and you are within walking distance of shopping and restaurants. The staff has always been pleasant and willing to accommodate. Parking is adequate and the rates are average. The only negative we found is that they do not...
More
Thank you for being one of our repeat guests who has enjoyed our hotel and staff,we appreciate that you have chosen to come back and stay with us!
We are steps away to dining,dancing,shopping,theatre's and town square,a great benefit in staying with us. We look forward to serving you again.
More
We attended a wedding in Sun Valley and stayed at this lodge for 2 nights.
It is right along the main strip, so very handy...easy to walk anywhere in town.
Rooms are very nice, very clean and modern.
The lodge itself does not have a restaurant, but you can get a discount at the restaurant right beside it, where they...
More
Thank you for your very nice review :) All our rooms have a sm microwave/refridge and bar sink area for your needs and the Kitchen suites have these in a larger fashion with in an extension from the room, also having a table/4 chairs and a fireplace. Thank you for mentioning it too. Wrap City cafe is a local favorite...
More
One of the best Best Westerns and can match any other Chains best. However it has two glaring weaknesses. There is NO continental breakfast. This has become an industry STANDARD and this place needs to keep pace. The other problem is the the WHITE towels. They are not white they are yellow white. Either they need to be replaced of...
More
Thank you for your compliment of being one of the best,we appreciate this. We have been awarded by Best Western with 3 of their "Best of the Best" awards even. Having Wrap City Cafe on our premise,we do support them. They offer our guests a discount for breakfast and are a guest and local favorite. We have also contacted the...
More
We were on an 18-day road trip, usually staying one night in each city. Not so, once we got to the Kentwood Lodge! We stayed THREE nights, because it was fantastic! The room was spacious and clean, the staff friendly and helpful, the coffee delicious! Paul was especially wonderful, offering ideas for dinner, giving us tips in regards to bike...
More
Thank you for your fantastic review,and taking the time to let others know about your high recommendation! We are so glad you had such a great stay. We have become one of Best Western's PLUS's in which we are getting noticed for the upgraded amenities we have that you noticed and enjoyed. Paul has been with us since we started...
More
This is a relatively small hotel. It is convenient to downtown and other attractions. What stood out most to me was the cleanliness of the entire property, especially the rooms. The staff appears to be long term and they care about their customers and their hotel. The hotel has been kept up to date and still looks new.
I will...
More
We appreciate the attention to details in your review you did for us. All of them are important and we care about them. You are right in noticing that our staff have been with us for long periods of time. They love what they do and enjoy helping our guests. We are very fortunate that they are with us. See...
More
Room and service were great. Especially Elizabeth......she was very helpful getting the Jacuzzi running for us. We will stay here again.
More
We enjoyed you both too! Thank you for the wonderful compliments and we are thankful for Elizabeth too :) she has a great gift of service to our guests and will help you to have the best time possible with us. We appreciate you as our guests and look forward to your next stay with us.
More
Over the phone, the desk clerk was pleasant and offered us the honeymoon suite. This is the room my husband booked on arrival. But when the clerk understood that I am a person with a disability who travels with a service animal (not a pet!), she told my husband we were not allowed to stay in that suite because the...
More
Dear M_&Mr._,on behalf of my husband and I and our entire staff,we would like to apologize for not exceeding your expectations in your stay with us. We are extremely sorry for our front desk clerks actions, that you felt were discriminatory and made you feel that you had inferior treatment. We are a small family owned business,and we try to...
More
78 Reviews
49 Reviews
9 Reviews
